Hello, i wanted to check out the mspy app and i was kind of wondering if the app works or not so i decided to try it out. I choose one of the offers for around 50€ but i regret it and cancel the confirmation from my bank account. Again i try to pay another subscription but i was always hesitant. So i cancel the confirmation again from my credit card. As soon as i don’t confirm, i get another offer for a one day trial. And that is exactly what i wanted, to see if the app actually worked. Mind you i went through with the payment for the one day trial only, which was 2.87€. Then i proceeded to check my bank account and i was charged for both the payements i didn’t confirm and it’s a total of 105€. The best part is that the app DOESNT WORK! I have been asking for a refund for days on end. The app doesn’t work at all, i actually logged my own icloud, to hack my own icloud because i know the password for sure and it didn’t work at all. I have proof of everything i say. I also can’t cancel the payements or block their account on my credit card. I am very stressed, in this economy to charge someone 105€ for NO REASON, its a crime. I have sent maybe 20 emails. You can clearly see on thr pictures i joined below, that i recieved 3 emails for 3 subscriptions and the only one i payed was for 2,87€. Plus on my bank statements, you can clearly see that there is no website joined on the online payment, which is very weird. I cannot cancel or block the app at all.
I wouldn’t like to go to the authorities but i’m afraid i won’t have a choice.
Claimed loss: 105€ (for no reason)
Desired outcome: A refund for gods sake
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This complaint has been resolved automatically due to user's inactivity.