Menu
For Business Write a review File a complaint
mSpy

mSpy review: Mspy app

B
Author of the review
6:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, i wanted to check out the mspy app and i was kind of wondering if the app works or not so i decided to try it out. I choose one of the offers for around 50€ but i regret it and cancel the confirmation from my bank account. Again i try to pay another subscription but i was always hesitant. So i cancel the confirmation again from my credit card. As soon as i don’t confirm, i get another offer for a one day trial. And that is exactly what i wanted, to see if the app actually worked. Mind you i went through with the payment for the one day trial only, which was 2.87€. Then i proceeded to check my bank account and i was charged for both the payements i didn’t confirm and it’s a total of 105€. The best part is that the app DOESNT WORK! I have been asking for a refund for days on end. The app doesn’t work at all, i actually logged my own icloud, to hack my own icloud because i know the password for sure and it didn’t work at all. I have proof of everything i say. I also can’t cancel the payements or block their account on my credit card. I am very stressed, in this economy to charge someone 105€ for NO REASON, its a crime. I have sent maybe 20 emails. You can clearly see on thr pictures i joined below, that i recieved 3 emails for 3 subscriptions and the only one i payed was for 2,87€. Plus on my bank statements, you can clearly see that there is no website joined on the online payment, which is very weird. I cannot cancel or block the app at all.

I wouldn’t like to go to the authorities but i’m afraid i won’t have a choice.

Claimed loss: 105€ (for no reason)

Desired outcome: A refund for gods sake

Confidential Information Hidden: This section contains confidential information visible to verified mSpy representatives only. If you are affiliated with mSpy, please claim your business to access these details.

View 0 more photos
May 19, 2024 10:47 am EDT
mSpy customer support contacts
Address

800 W El Camino Real, Mountain View, CA, 94040, US

Website
File a complaint Write a review
View all mSpy contacts
Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More mSpy reviews & complaints

mSpy - Functionality and refund policy 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - I want my money back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Website was untruthful, company unethical
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - you won't receive refund for useless software 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - be careful!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - terrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Complaining mspy very tricky to trap you into hang man situation, they should mention the rooting, procedure before asking a customer pay,
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Does not work, refuse to refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - No refund from mSpy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Billing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. mSpy Contacts

  2. mSpy phone numbers
    +1 (800) 713-7528
    +1 (800) 713-7528
    Click up if you have successfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (800) 713-7528 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (800) 713-7528 phone number
    +1 (855) 896-0041
    +1 (855) 896-0041
    Click up if you have successfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have successfully reached mSpy by calling +1 (855) 896-0041 phone number Click down if you have unsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +1 (855) 896-0041 phone number
    USA
    +52 800 461 0454
    +52 800 461 0454
    Click up if you have successfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have successfully reached mSpy by calling +52 800 461 0454 phone number Click down if you have unsuccessfully reached mSpy by calling +52 800 461 0454 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +52 800 461 0454 phone number
    Mexico
    +33 9 70 73 81 15
    +33 9 70 73 81 15
    Click up if you have successfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have successfully reached mSpy by calling +33 9 70 73 81 15 phone number Click down if you have unsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +33 9 70 73 81 15 phone number
    France
    +351 308 802 223
    +351 308 802 223
    Click up if you have successfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have successfully reached mSpy by calling +351 308 802 223 phone number Click down if you have unsuccessfully reached mSpy by calling +351 308 802 223 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +351 308 802 223 phone number
    Portugal
    +55 800 591 5100
    +55 800 591 5100
    Click up if you have successfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have successfully reached mSpy by calling +55 800 591 5100 phone number Click down if you have unsuccessfully reached mSpy by calling +55 800 591 5100 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +55 800 591 5100 phone number
    Brazil
    +90 212 922 15 08
    +90 212 922 15 08
    Click up if you have successfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have successfully reached mSpy by calling +90 212 922 15 08 phone number Click down if you have unsuccessfully reached mSpy by calling +90 212 922 15 08 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +90 212 922 15 08 phone number
    Turkey
    +420 234 076 341
    +420 234 076 341
    Click up if you have successfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have successfully reached mSpy by calling +420 234 076 341 phone number Click down if you have unsuccessfully reached mSpy by calling +420 234 076 341 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +420 234 076 341 phone number
    Czech Republic
    +39 06 4521 7343
    +39 06 4521 7343
    Click up if you have successfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have successfully reached mSpy by calling +39 06 4521 7343 phone number Click down if you have unsuccessfully reached mSpy by calling +39 06 4521 7343 phone number 0 0 users reported that they have UNsuccessfully reached mSpy by calling +39 06 4521 7343 phone number
    Italy
    More phone numbers
  3. mSpy emails
  4. mSpy address
    800 W El Camino Real, Mountain View, California, 94040, United States
  5. mSpy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
mSpy Category
mSpy is ranked 14 among 791 companies in the Internet and Software category