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mSpy review: Unauthorized renewal

K
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12:02 pm EST
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In November 2022, I subscribed to MSPY's services and paid in full for a one-year subscription. Unfortunately, my experience with their services was far from satisfactory, as I was only able to use the services for one month before they abruptly stopped working.

To my dismay, I recently discovered that MSPY has charged my account once again, this time in the amount of $199.99, without my consent or authorization. This charge is for another year of service that I neither requested nor intend to use, considering the unresolved issues from the initial subscription.

Given the circumstances, I am left feeling extremely upset and frustrated by this situation. I believe I am entitled to a refund for both transactions, as the services provided were not as promised, and the additional charge for a renewed subscription was made without my knowledge or approval.

The first transaction was back in November 2022, for $99.99. Their service stopped working on December 25, 2022.

Today, November 27, I was billed for $199.99 and they don't want to refund the transaction. I contacted them through chat and email. I won't be able to use their services anymore since I don't have access to the phone that I've been tracking. I don't have the means to pay for this service too.

As per email, they will just freeze the account and reactive the subscription once I get access to the phone in question. The thing is, I don't want to renew and will not use their service anymore.

Desired outcome: Refund for the $199.99 at least. They just renewed the subscription today for the years 2023–2024.

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Dec 18, 2023 8:32 am EST
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800 W El Camino Real, Mountain View, CA, 94040, US

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Dear Kvn Lim,

I want to sincerely apologize for the inconvenience and frustration you've experienced with our services. Your situation is certainly not reflective of the level of service we aim to provide, and I understand the importance of resolving this matter promptly.

I'm escalating your case to our customer support team for immediate attention. We will thoroughly investigate the unauthorized charge and work to address your concerns. I appreciate your patience as we work to rectify this situation.

To assist us further, could you please provide the following details:

The email address associated with your mSpy account.

Any transaction references or details related to the unauthorized charges.

Specific details about the issues you encountered with the services, including when they stopped working.

Your cooperation will help us expedite the investigation and take the necessary steps to resolve the situation. You can also reach out to our customer support team directly at support@mspy.com for immediate assistance.

Once again, I apologize for any frustration or inconvenience caused, and we appreciate your understanding as we work towards a resolution.
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