MultiChoice Africa / DSTV
Reviews and Complaints

Multichoice deducted money off my account via debit order without my consent. Secondly they deducted more than 20 times my monthly installment for the package I am on in one go.

I phoned them, explained the problem and requested they refund the money back into my account as soon as possible. The agent assured me the money would be paid back within 5 to 7 working days. Two weeks past without any feedback or refund. Again I had to phone multichoice to follow up. The agent could not provide me with much insight and advised me that the agent who worked on the case would have to phone me back as they would have more information. This was not sufficient and a requested to speak to a team leader or manager where after I was advised by the agent that no one is available which is clearly why the service is so poor. After being kept on hold numerous times the agent assured me that a manager or team leader would phone me back with more information that same day. Needless to say this never happened. I am seriously disgusted with this poor service.

If this is not resolved within 24hours I will take the matter further and make it a priority to complain on any forum available.

My customer number - [protected]

Good day,

Re: formal complaint against mikes dtsv in cape town

In re of the above, kindly be advised that we act on behalf of our client mr. Clayton herein.

Please be advised that on or about 7 november 2016, on the dot delivered the dstv explorer to my clients household in kraaifontein. On 17 november 2016 dstv contracted the company mikes dstv to install the explorer and move the hd decoder. Mikes dtsv's contact details are as follows, contact number [protected].

Kindly note the hd decoder was not installed correctly and the two televisions in our clients household does not receive dstv signal as before.

Please be advised that that since 17 november 2016 my client has contacted the [protected] and to date has not been assisted and proof of time complaining but yet received unprofessional assistance.

My client further instructs us that he contacted mike on 19/11/2016 and mike advised he will come but failed to do so and again on 21/11/2016.

My client has been disappointed and let down that no one has assisted him and thus he had to come to us as attorneys to intervene.

We trust that you will attend to this matter as urgency failing which we will be forced to lodge a complaint with the ncc and be forced to take further legal action.

Thank you.

Kind regards
Cameron
Admitted attorney
[protected]@lipco.Co. Za

I spoke to one of your agents by the name of Nolitha Nogcinisa who help me arrange for a debit order to go off on the 25th November 2016. I made payment on the 25th October 2016 and she said the debit order will be R1219.47 on the 25th. Now you guys tell me she gave me a wrong advice, now my DSTV is disconnected. How is it that the incompetence of your agents becomes my problem?
Acc No [protected]

On 1 April 2016 I paid R759 at the kiosk at RF Technologies on my DStv account. On 7 April I went to them with bank statements because I have not paid - according to them. I also paid an extra R200 so in total I paid R959 for April. On 17 April my service was switched off (due to non-payment). I submitted my bank statement and my service was restored. On 7 October the R759 was transferred to another account holder (one Smith) after bank statements of that person showing he/she paid R800+ during that month and it was never allocated (difference: I paid R759 and that person more than R800). This month (November) my service was cut off 3 time already (the reason is I am R759 in arrears). I have provided proof in the form of bank statements on three different occasions up to now - the last time being Saturday, 12 November and I phoned them again yesterday at 13:22). My service has been scrambled again this morning. What can I do? I have provided them with proof that my account is paid up until December 2016 but they keep on cutting off my service. Please help!

Poor service from Multichoice and their partners. I am constantly been given the wrong information by consultants and customer care agents. I have been disconnected twice because I receive the wrong information and mistakes made by Multichoice employees. At the end of the day the subscriber suffers as I cannot view or get disconnected. Please can you address the issue with me, I need to speak to a knowledgeable and professional individual.
Prudence is the agent who dealt with my issue. I am Paid the amount she said for reconnection on the 15th. No DSTV.

Vusi Gumede
ID:[protected]
[protected] (no. At back of card)
Tel: [protected]

Guys,

This is the last time I am sending an email. There is 2 accounts active on my name even though I only have one service at one residential address which is XtraView and decoder care. Monthly I am being billed various accounts and when paying money to Multichoice it goes into the default account which means the amount on the other account keeps climbing. Every month you threaten me via sms that you will blacklist me since I did not make payments even though the main account is in credit! This is having a negative impact on my credit rating.

I have spent >R1500 on call centre calls still nothing has been done. I have cancelled my debit order still nothing has been done. I asked to speak to your complaints department until now more than a year later and 100+ callcentre logs still no one has contacted me. I had to cancel the debit order since you are just deducting money as you see fit, which gets me into trouble due to insufficient funds.

So this is where we stand – either you fix this or you cancel all my accounts. And don’t give me the “you have an explorer 24 months payment plan contract you cannot stop the accounts” comment or feedback. That contract is only valid if you provide the correct service, bill me correctly. So if you don’t obey the rules of the contract then surely I don’t have to.

Attached is all emails, correspondence and proof of the double accounts. I suggest someone calls me on [protected] to discuss this and to have this resolved.

Regards

ID: [protected]
Client Code: [protected]

In may 2016 I phoned mulichoice to swap over to the price lock explorer special they where running, the result of the call was that once I pay the r150.00 then they will deliver my explorer. I told them to deduct it that same friday as I will make sure there is funds available. That next day which was the thursday the debit order came back unpaid. Really? I left it in my mind the whole deal was off as they haven't received the r150.00! A week later I was traveling on a friday afternoon out of town already I received a phone call that i'm standing at your gate to deliver your explorer. I told the guy that he can leave with the explorer as I didn't pay for it. An hour later he phones me again saying his still standing at my gate. I felt really sorry for the poor guy and phoned my complex landlord to just except the delivery I will sort it out when I come back. That same afternoon I started getting sms on my phone your explorer is now successfully activated (really lying in a box at my landlord) ? The sms came pouring in I just left it for the monday. That day my nightmare started say about 50 phone calls later they told me that in the box I will find a paper with the installers name and number I checked that box inside out no paper the more I say to them no paper the more I get told there is a paper indeed. Eventually I got so frustrated that I left the box lying in the corner of my bedroom for how long ever. That end of the second month they phoned me saying my services will be cut as I owe them money? After another 20 phone call allot of promises that someone will phone me I had to phone again. I phoned the legal department and spoke to joel very helpful gentleman he got winsonia adams to deal with my problem and to resolve. She helped me until the end sorted everything out for me credited my account and she saved a client for multichoice.. Wait this is not the end today at 09:41 baphiwe hlongwane [protected] sent me an email your account is in arrears we would like to do a payment arrangement. I nearly died how in this world will it ever be possible for multichoice to sort this out? O before I forget my new ref number is 1156851/i49 3 phonecalls this morning now I have to wait for someone to phone me... Star sat I miss you - you will see me soon * (&^&* ( (^ & dstv)

My multichoice account number is [protected], for E.N Seager. On Monday, the 7th of Nov my husband and I phoned in DSTV to enquire about change of ownership from his account number [protected] under D.H Seager.

We have two decoders under the address 80 Dilkoosh Road. The main lounge decoder V602236043 with Smart card # [protected].
The second bedroom decoder is serial number U200386582 - smart card numbers [protected].

On speaking with Boitumelo on the phone, I asked her to send me the form via e-mail and confirmed with her the details I needed to input in the form. I submitted these via e-mail on Friday, the 11th. On Saturday morning the, 12th I realized that DSTV was no longer working. I phoned in and the agent told me that the change of ownership had been done on the decoder and that I needed to verify my personal and devises details so the service could be activated. Apparently, when the change of ownership is done, I am supposed to receive a phone call from the agents informing me, but none of that happened! When I enquired about the 2nd tv in the lounge he told me that he could not activate it because it's details were not on the change of ownership form. I told him, my husband and I had spoken with the agent about two decoders, the one in the lounge being the main decoder and the bedroom one is extra view. Yet, only extra view decoder was activated. He advised I needed to fill in the 2nd decoder details in the "additional device" section" on the same forms.

Whilst he was on the phone, I filled in the main decoder details to make sure I had done this correctly. I e-mailed this immediately. This was on Sat morning, the 12th.

I called in later on the same day to follow up and the lady who answered the call said the 2nd decoder has not been activated yet, and that to ensure I do no encounter any further problems, I pay the pro-rata fee to the amount of R379.60. ! This starting on Sat, the 12th until the next debit order run. I e-mailed the POP. This amount includes extra view which I still do not have! On e-mailing the POP plus the completed forms - where I clearly indicated the 2nd decoder details, the agent responded to my e-mail stating that I needed to fill in the change of ownership forms, as if he/she never bothered to open the attachment! This is infuriating. I told this person I will not complete the forms AGAIN because I have done so, where both decoder details were included.

The waiting period is 48 hours from time of submitting the forms, and this includes the week-end.

It is Monday evening and I still do not have my account activated. I called in during the day to follow up, and I was told it has not been done yet. I have sent several e-mails, and there is still no feedback.

I am going to demand a refund for these 3 days on which I have paid for extra view and yet I have my tv stuck on channel 100 for 3 days.

Dstv advertisement about the explorer decoder, is false they say on the explorer, the catch up will record some series n movies but those series are not up dated, only the south African ones are. Plus I think dstv making us south African pay for all they other countries African countries that they giving discount to. I am on dstv extra n in passed months 5 channel closed but I paying same amount

Mars, season 1, episode 1, on channel's 125, 181 and 182, and at the same time, 20h05.

How is it possable to have three channels, at the same time, broadcasting the exact same program?

Surely there must be better viewing material available for the other two channels, refering
To channel 181, and 182 at the same time?

Whats next?

Reruns ?

Five channels with the same thing at the same time?

All the movie channels dont work the error keep showing bad signal but then howcome the other channels work properly...this is a rip off im furious at this and they just get away with it! i want to know am i going to pay cheaper as i cannot watch the channels i pay for! This people get to throw stinking service for so much money...i logged the error 40 minutes ago ans still no reply.
I will be ending this poor service right now

Good day

I have visited the multichoice branch in Randburg twice for a change of ownership o a decoder

on the first visit my documents were not loaded and on the second attempt I spoke to Sifiso Maqubele and gave him the documents returned with all outstanding requested and I waited for the change to be done and still nothing was done. See correspondence below

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RE: RE: test 1

Thursday, October 27, 2016 3:52 PM

Mark as Unread

From: "Ronewa Mudau" To: "Percyvelle Shange"
Full Headers Printable View

Good day

I am now loosing my patients, i have told u numerous times, I DO NOT HAVE THE DOCUMENTS I LEFT you THEM AT MULTICHOICE IN RANDBURG. I even gave you the details of whome i dealt eith. Can i please have this escalated if this is not clear please call me on my number as now this is going in circles. my number is [protected]

--------------------------------------------
On Thu, 10/27/16, Percyvelle Shange wrote:

Subject: RE: RE: test 1
To: "Ronewa Mudau"
Date: Thursday, October 27, 2016, 9:09 AM

Good morning, Mr Mudau,
the guy I sent an email to hasn't respond please send
the documents again, than I will process the matter
myself

-----Original
Message-----
From: Ronewa Mudau [mailto:ronewa.[protected]@yahoo.com]

Sent: 27 October 2016 05:52 AM
To: Percyvelle Shange
Subject:
Fw: RE: test 1

Good day

It
has been 4 days and i have not received feedback has this
been done? Was rhis escalated? Is thedecoder now in my
name? Or do i really have to lodge a formal complaint to get
this done.

--- On Sun, 10/23/16, Ronewa Mudau
wrote:

> From: Ronewa
Mudau
> Subject: RE: test 1
>
To: "Percyvelle Shange"
> Date: Sunday, October 23, 2016, 3:49 PM
Good day Please CC sifiso and
> please
can i have this escalated to your manager, Ask Sifiso to ask

> for the lady who was working at
reception on the 16th of October
>
between the hours 10:00 -11:30 . She took the requested
document and
> assured to give it to
Sifiso who was on break when i was there. As i
> have already confirmed with you over the
phone, i did not make any
> copies the
only papers i had were originals which i left a your
> Randburg offices. Please can this be
escalated or advise ifvits not
>
possible and i need yo lodge it as a complaint. My number is

> [protected]
>
--------------------------------------------
> On Sat, 10/22/16, Percyvelle Shange
>
> wrote:
>
> Subject: RE: test 1
> To: "Ronewa Mudau"
> Date: Saturday, October 22, 2016, 6:26
PM
>
> Good
evening sorry for
> the late reply but
the guy you spoke, advised that he never
> received, can please forward them to
me
>
>
-----Original Message-----
> From:
Ronewa Mudau [mailto:ronewa.[protected]@yahoo.com]
>
> Sent: 22 October
2016 05:45 AM
> To: Percyvelle
Shange
> Subject:
> Re: test 1
>
> Good day
> Thank
you for the email.
>
> I will await your feedback. However i
will not be signing any
> additional
documents nor returning to your offices. If the documents

> are lost again . I will kindly
request the matter be escalated.
>
--------------------------------------------
> On Fri, 10/21/16, Percyvelle Shange
<
>
> Subject: test 1
> To: "ronewa.[protected]@yahoo.com"
>
> Date: Friday, October 21,
2016, 6:56 PM
>
>
>
> This electronic communication
and the attached
> file(s) are
subject to a disclaimer which can be viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [protected]@multichoice.co.za
>
> for a copy.
>
> This electronic
communication
> and the attached
file(s) are subject to a disclaimer which can be
> viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [protected]@multichoice.co.za
for a copy.
>
>

This electronic communication
and the attached file(s) are subject to a disclaimer which
can be viewed at
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
If you are unable to view the disclaimer,
please email [protected]@multichoice.co.za
for a copy.

I noted that you recently removed the games of SA Cricket current tour of Australia from the SS2A where we previously used to enjoy the matches, but you kept showing us WI vs PAK cricket or Eng vs India.

Whats more important for ROA is also an African Country! Why remove the SA matches and keep the India matches etc. Can you please resort to your previous schedule and show us all the cricket matches.

. Requested that my DSTV service be disconnected as from 1/11/16. My debit order was not stopped and on 9/11 i requested to be reimburse.was however told i must wait for 7days, requested to speak to a manager but were told the manager can not call me.took me 18min on the cellphone, poor communication skills by the advisor.ref [protected]/i89, Lucia.

Requested that my DSTV service be disconnected as from 1/11/16. My debit order was not stopped and on 9/11 I requested to be reimburse.was however told I must wait for 7days, requested to speak to a manager but were told the manager can not call me.took me 18min on the cellophane, poor communication skills by the advisor.ref [protected]/i89, Lucia.

Good day

We are paying full compact of DSTV this past month the explora service has extremely deplited. We have called multichoice and they qill make us look like fools that they have loaded programmes.

DSTV is not taking us seriously this us false representation. Greys anotomy takes hours or days to be loaded, queen sugar worse. Lethal weapon worse.

The worse part about DSTV you will be watching and enjoying a series and after 4 weeks of play is on production break.

Empire after four series on productio break
Lethal weapon
Chicago Med also
House maids been on production break after five series.

What is happening multichoice if you cant keep up let clients know and stop charging exbident fees and with service that trully sucks.

Take your service seriously or you will loose people buying this explora you cant keep up

I don't know what is going on at multichoice lately. But this kind of service is unacceptable. Why are they not updating catchup on explorer? Grey's anatomy hasn't been updated for the past two weeks. Sports hadnt been updated in 3 days... Really? If this is happening this time of the year and people are getting lazy to do their jobs. Make a service that we pay for available. I hate to see what will happen in dec, where companies operate with skelton staff. I'm just p*d off. I don't record certain programs because they are on catchup and then I have to deal with this crapp. Y'll need to get yourselves together. Nx!

On the 27/10/2016 I made a payment of R1000 with the wrong reference number on the 28/10/2016 I phoned the call centre and spoke to a consultant Wendy Hermans she confirmed that she received the proof of payment and that she will escalate this week I phoned again because I noticed that no allocation has been made, I spoke to Neliswe Dube mailed again and she also confirmed that she received the proof of payment today is Friday and I still have not received any feedback. Is this your level of service?

I think its incredibly unfair that I have to pay the exorbitant premium package fee and on top of that I now have to pay for wi-fi as well if I want to view certain mainstream programs on Catchup, because they are not available unless your explora is connected to the internet! All last episodes of popular shows on channel 101 and 102 should be available to view on Catchup without an internet connection. They are simply taking advantage of their loyal clients. I am paying for a service that I am not receiving.

Multichoice needs to seriously look into their programming content as there's nothing but reruns continously on. Paying 780rand a month for the full package and having to watch the same shows over and over again is rather disappointing and theres packages that cost more so subscribers are simply paying for reruns.
There should be no excuse like they do not control the channels programming and simply air whats provided because multichoice as a service provider that gets paid for service needs to start taking interest in programming and customer satisfaction. Deals like price lock and upgrading is waste of time because although you may get a few extra benefits youl still be recorded or watching the same thing they airing over and over. Fair enough box office is a good idea but for me to fork out extra besides the exhorbant amount I pay now makes no sense.