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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV Complaints 2300

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1:34 pm EST

MultiChoice Africa / DSTV Incorrect payment billed

Customer number: [protected]

I started the Compact Ultra Installed Special Deal Discount contract in September 2021.

I was paying the agreed premium of R478.

In December 2021 and January 2022 I was billed R548.

I have called the customer contact number numerous times and spoken to a manager by the name of Clive and still have not been assisted.

I had joined the contract during a special and expect DSTV to honour the amount we agreed on.

I need my premium corrected to the amount I agreed on the contract which is R478.

Desired outcome: I need my premium corrected to the amount I agreed on the contract which is R478. The past 2months back dated and corrected.

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5:46 am EST

MultiChoice Africa / DSTV DSTV Channels disappear

Morning,

Why do I have no more access to DSTV Channels I used to have access to?

Some just disappear!

Are you as an Organisation as DSTV-Multichoice also busy but slowly cannot provide full services anymore.

Desired outcome: Resolve the DSTV Channel problem within 48 hours.

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4:01 am EST

MultiChoice Africa / DSTV Inconsistent service from dstv and their service providers

Customer number: [protected]

I had 3 decoders with all Extra View connection,

2 off Explora

1 off Explora 2

All the above was struck my lightening I took the Explora and Explora 2 to Randburg Call Centre they replaced it with 2 off Explora 3A and queried as to why am I not being upgraded with one Explora 3A and one Explora Ultra. The Explora 3A replaces the Explora and the Explora 2 should replace with the Explorar Ultra. I also notice the inconsistence of Randburg Service because the customer before me had the Explora 1 replaced with the Explora Ultra. When I queried with the Consultant assisting me as to whys does Randburg offer different services from different consultant.

I was told to accept what they offering or keep my damaged items and that I would have to get a installer
to connect my new decoders and the installer cost is for my own account. I took the 2 off Explora 3A very
disappointed with DSTV Service to their customer. I took the 3rd Explora to Mal of the South as mu nephew told me that he received excellent service form Mall of the South and they upgrade his Explora 1 with the new Explora Ultra and it also came with an Installation voucher.

On the Saturday 12 Feb 2022 I took my 3rd damaged Decoder to Mall of the South hoping to get a better service and all to find out that I was totally wrong as all these consultants be it at Mondoer, Mall of the South or Randburg provides a service depending on the how they feel on that day. The most arrogant consultant assisted me and he replaced my 3rd Decoder with an Explora 3A and wouldn’t think of the Explora Ultra. According to the Consultant, the store he works only issue the Explora Ultra with a Explora Ultra. This is such a lie because my nephew a week prior got upgraded from Explora 1 to Explora Ultra at the Mall of the South.

Then the Consultant removed the remote the box and told me that his store removes the new remote on swap outs and that we must use old decoder remote. Again another lie because this store did not remove the remote from my nephew’s upgraded box.

It shows that DSTV and their Service Providers do not have common process to follow with the customer.

Each Service Provider process differ from store to store and within each store in a inconsistence from day to day

Regards

Mahomed

[protected]

Desired outcome: I would like DSTV to upgrade my Decoders as follows:Explora 2 with Explora 3AExplora 1 with Explora 3AExplora 2 with Explora Ultra

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5:16 am EST

MultiChoice Africa / DSTV DSTV Compact Extraview

I have compact subscription with an extraview.

On the 8th February 2022 my extraview showed E143 notification please note there was no changes nor tampering with connections I then called customer service and went through the troubleshooting with the agent via telephone however still no connection they then told me to please take both units to multichoice I then went to multichoice on the 9th February 2020 and told me that one of the decoders needs to be replaced which we purchased a new HD decoder the agent set it up on his side when I got home connected the unit still showed the same thing E143 phoned again went through restarting and resting decoders extraview worked for 3min and off again to E143 I then called again this is now R600 airtime down the drain the agent tells me there is an technical error on their side and there is 2 packages on my name this causing problems with connection and to rather cancel the 1 which I did they then forwarded my call to the technical department to activate my extraview worked for 3min and went back to E143 notification I then called again and the agent sent a link to extraview only works for a time then I called again spending R850 airtime and the agent tells me to call a installer I told her no ways I'm paying for installer due to this being a technical error on MULTICHOICE side.

Calling everyday for the same issue with no solution nor proper troubleshooting no proper action its now Sunday 13th Feb 2022 called again this morning and had to wait online for 25Min agent not knowing what the problem is.

I want this matter sorted out ASAP I'm paying every month DSTV and not getting the service I need and want and if this continues like this I will be canceling my DSTV subscription.

I have lost over R850 chatting to agents that are not trained properly and paying over R500 a month they are wasting time and money and it's frustrating and upsetting.

Desired outcome: I want my extraview and connections sorted.I want a refund on airtime due to being a technical error.

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8:42 am EST
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MultiChoice Africa / DSTV To much gambling and alcohol advertisements non stop on DSTV premier league games.

To much gambling and alcohol advertisements non stop on DSTV premier league games.

I love watching the premier league but the amount of advertising glorifying gambling and alcohol is very depressing. I have a young son and always switch of during half time.

Surely this will impact our youth in South Africa . We need to be more responsible. Enough is enough and I have decided to cancel my subscription.

Desired outcome: No alcohol or gambling advertisements unless during + 18 content or programming. Not during sports that young children also watch.

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2:59 pm EST

MultiChoice Africa / DSTV ID Channel 171, 21:00 - 21:50 Friday 11th February

I was watching "love, honor, BETRAYAL". It was playing the same thing we watched before the break, cutting people off when it goes for an advert, when it comes back it starts from the beginning and playing the same thing over and over again.

I watched it through because I wanted to see how it will end because of these repeats, when it was 21:50 for it to end it was cut while it was still repeating what we watched over and over; and the next show started.

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9:21 am EST
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MultiChoice Africa / DSTV Multi choice that doesn't communicate and resolve an issue

Good day Mr Mawela

I trust that you are well.

We just received a sms regarding our DSTV account that is not up to date.

I have made several calls and spoke to Confidence on the 4th of February and explained the whole situation to her. She then said she will reconcile the account and send us an email as there is a credit on the account and then mail it to Mr Orchard's email address which I spelled out to her. Up to date we haven't had one single email from her.

On Sunday night when we switched the TV on the DSTV was off yet again. I phoned the call centre and I spoke to Zanele Kumalo and again I explained the whole situation to her. She promised me she will contact me on Monday but up to date no phone call from her either.

Last year on the 10th of December 2021 @ 21h05 I spoke to a gentle man to ask him to deactivate the decoder in Johannesburg ( x3 Explora DSTV decoders) and active the holiday home decoder from midnight the 11th of December as we are going down to our holiday home.

On the 3rd of January 2022 @ 12h27 I made another call to the DSTV contact centre and asked them to activate the decoders in Johannesburg as we are on our way home from our holiday home. I also asked that they need to keep the holiday home active till the 14th of January midnight as we have holiday guests and they check out on the 14th of January.

On the 7th of January at 11h55 I phoned the DSTV contact centre again to deactivate the holiday decoder as the guests left earlier.

On the 28th of December Mr Orchard paid R1 500 for the DSTV and on the 28th of January Mr Orchard paid R 1 039.

We keep on receiving messages that he needs to pay R 403.84 to keep watching.

What is going on in this organization ?

I spend hours on the phone with my airtime just to get no feedback from any of the consultants. Will I get re-imbursed for all the airtime I use to phone the Contact Centre constantly?

If there is a credit of R403 on the system as per Zanele why does he need to pay more? Why is his service switched off?

Please can someone help us to sort out this account. We have constant problems with our account and this is not the first time that I need to write to the CEO to get things sorted out.

Details

Mr R C Orchard

[protected]

Ref number on your sms Ref 9746200

It feels like the call centre staff just don't have the ability to attend to a problem.

Looking forward to hear from you,

Regards

Madeleine Alberts

Desired outcome: Sort out the account and stop switching the DSTV off

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2:55 am EST
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MultiChoice Africa / DSTV Poor administration

In November 2021, I had signed up on the Black Friday deal which is R849 for the premium bouquet which includes a new decoder, installation and access fee. They had installed the new decoder and dish in January and today when I checked the app to see my next debit amount, I see that it’s R934. Upon enquiring, the consultant is not aware that I am on the Black Friday Pricelock. I am having endless issues with their billing department.

Desired outcome: For my price lock amount to be resolved to R849

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2:15 am EST
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MultiChoice Africa / DSTV Decoder payment plan other ***********3830 active Account [protected]

I have taken the dstv internet special @ R499 in December our salaries came in earlier and I tried contacting Dstv to alert them about the debit that wont be end of December but earlier. I couldnt get through. Nonetheless my account was paid which the amount didnt make sense. I paid R880 then there was a deduction of R329 later. Today I was made aware that I'm owing R1357

The biggest mistake ever was to take this contract with you. I was never told that i will fock up R1357. My name is listed on clear score saying i'm owing dstv that amount? I need someone to explain to me what am i owing and why am i owing that amount. I have heard a lot of people complain about DSTV and i blindly got in a contract wih you guys. I want out of this contract as i'm not happy with how you handle things. I was fine without this internet contract you hardly explain how the heck it works. My account number [protected]. Does one pay the internet and Dstv separate?

Desired outcome: My name to be cleared and removed on ITC and also someone to contact me and explain how this internet bundle works? How did they get to R880 and R329. What amount am I expected to pay every month? Does the amount fluctuate?

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10:38 am EST

MultiChoice Africa / DSTV Change of owner

Good evening

My husband pasted away on the 21 January 2021. Since than we (my daughter and myself) try to change ownership to my name without any help. My daughter send in the form with all the necessary details on in Febr. After that I have send how many emails and it is still in my late husbands name.

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9:53 am EST
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MultiChoice Africa / DSTV Since my decoder is off it's a week now it can't reboot so hcan u reboot it on ur side please

Hi am lebogang my decoder is off since last week so can u help and re connect it coz it can reboot its self after the Eskom problem please my id is [protected]

Desired outcome: It's not caming on

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9:13 am EST

MultiChoice Africa / DSTV Fraudulent upgrade and Rude consultants

On the 13th of January I called in the DSTV customer care reporting that my services have been disconnect but I just made payment on the 08th of January. The consultant told me that I had upgraded the services to premium so i need to make payment of R570something. I told her that i did not do any upgrade- and this account it is in my name but actually paying for my grandma who stays alone. She insisted still that I had done the upgrade and i told her that it does not make sense that I pay for my access package on Saturday then do an upgrade to Premium! not even compact maybe? i went on twitter and reported this again through @DSTVCARE, and i sent them proof that I did not use any self service platforms on the 10th as they say that is when "I did the upgrade"? They then told me the matter has been escalated and I will be contacted. I then had to do a follow up since no one had contacted me still. also sent an email to [protected]@dstv.com and they told me my account has been handed over to fraud department. but no one still bothered to inform me and I still continued to communicate with [protected]@dstv.com, they told me to make payment of R226 and they will re-connect my services and have been down graded but still that did not happen. Then one of your consultants called me, her name Nokuthula Buthelezi and accused me of being involved in fraud and said i know i am involved in fraud and i told her if i had been involved and aware of such i would have not bothered reporting my issues with DSTV? Her manner was rude and unfriendly and told me to pay another R69.70 for my services to be reconnected. all payments were made, last payment of the R69.70 on the 2nd February- but still no services and no feedback on DSTV

Bonakele Nkosi

[protected]

Desired outcome: Re-imbursed for the two months of services i had paid for for but services were disconnect. For the consultant to be charged for misconduct and formally apologise to me as a customer or dismissed.

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7:30 am EST

MultiChoice Africa / DSTV compact account suspended. Account [protected]

I noticed that my account was overcharged on the 28th when my payment was due. I contacted dstv on live chat the following day and a consultant promised to correct the error and that within 48 hours my problem would be resolved. She also advised me on the correct amount that was due and insisted that I pay without delay. I made a payment on the 30th January.

My service has been suspended since then , the erroneous amount has not been cleared and I have no access whatsoever to the service I paid for. This has been longer than the 48hours I was given.

Desired outcome: I would like my service to be restored immediately and a refund on the 7 days that I have been denied the service on a pro-rata basis.Attached please find an excerpt of the conversation I had with the agent

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7:28 am EST

MultiChoice Africa / DSTV Channel 198 Now With Big Brother

It with great disappointment to note that Dstv has removed Big Brother channel 198 from the Access Bouquet.

The worse part that you have done is that you have sent an sms enticing the Access clients saying if you want to continue viewing Big Brother click the link. On clicking the link it goes to a promotion to upgrade. This whole thing shows how greedy Dstv as company is.

I am very upset and would be taking this up with Icasa.

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8:03 am EST

MultiChoice Africa / DSTV worse customer service ever

The watsapp service and the dstv app and the customer call service are all useless. I phone the customer service in Port Elizabeth, hold on for 11 minutes and my call gets dropped. If you want to change packages it does not allow you/ or it process the downgrade and when you go back to check it still shows the package you were on. service gets suspended because the system does not update no matter what you do. I phoned just now and phoned on Monday to change packages because my cutoff dat is the 02 of every month. still nothing has changed.

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3:44 am EST

MultiChoice Africa / DSTV Whatsapp used to check balance

On the 02 Feb 22 I have checked my DSTV balance via WhatsApp as I normally do, then it showed me that I need to pay R134.00 then went to pay but to my surprise when I got home few channels we open and others blocked. I then called to Multichoice the consultant told me that somebody changed my package same day but what I did I just checked for my balance as I would always do and when I asked why are the other channels blocked because it's their system that was faulty she put me on hold and left me there till I hanged up.

Then went to a WhatsApp they couldn't help as well, I really don't understand why do I suppose to struggle because of their negligent and incompetent I'm now told to pay R380 to be able to get all my channels back they not even care about what had transpired I'm not happy

Desired outcome: To compensate/ unblock my channels because it was your side that had an error i made payment base on what i got in response to checking balance

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4:30 am EST

MultiChoice Africa / DSTV Billing for a reward

Acc no : [protected], We are given a reward to be upgraded to Premium pkg from the 15/01/22 to 15/02/22 but i have been billed for this. i have called on 02/02/22 and the lady assured me that they will remove the additional billing which they didnt, then i called on the 03/03/22 at 11.15am and held on the line for 20mins speaking to Nendy Gumede, my god she was totally useless, she didnt even know what i am talking about, i would be surprised if she remember that she works for DSTV, she was no help what so ever. Please resolve this issue immediately, as i have stopped all debits and will have DSTV disconnects aswell. This is sickening,

Desired outcome: SOrt out my billing to reflect correctly, for my Compact package and 1 movie rental

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1:44 am EST

MultiChoice Africa / DSTV DSTV decoder

Dear All

I’ve been complaining about my decoder for the past two months and both the contact centre and the Nelspruit branch did not assist claiming there is nothing wrong with the decoder. I’ve tested the connection at my house and taken it to different houses, and still its doesn’t work.

I tried to cancel my subscription and was told to go to the branch. I can came out of the branch now, and they refused to cancel my subscription, along with a call centre person called Gugulethu Mthethwa from Randburg branch also refused.

May I have my subscription terminated, as I am not receiving the service.

Regards

Charmaine

[protected]

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12:14 pm EST

MultiChoice Africa / DSTV Incorrect billing

My customer number is [protected]

My line has been suspended for the last 3 days. My normal bill is aprox R600 and I received a msg on the 20 of Jan to say that I must pay R1447. I have called dstv on the 20th and spent 45 min with a consultant and promised to receive feedback and to date no feedback has been received. I than went to the durban branch last week and the consultant reconnected my services and promised to contact me within 24hrs. Stil no call. Yesterday my line is suspended again and I spent 45min with a technician today. He still doesn't no wats the problem and asked me to be patient and wait on hold only to cut my call. This service us pathetic.

Desired outcome: Reconnection Ann refund

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6:53 pm EST

MultiChoice Africa / DSTV DSTV Explora

Hi All

My ID is [protected].I had been struggling with better explanation why my explora keep getting disconnected every month regardless of payments i made. Support personnel keeps telling me different stories. I am tired of phoning multichoice. Please fix my account or refund my January payment cause there is no use in paying for services you are not receiving

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

Overview of MultiChoice Africa / DSTV complaint handling

MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review Bad service - sudden rate increase - compulsory debit order was posted on Nov 7, 2024. The latest complaint Service was resolved on Jun 13, 2021. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 2302 reviews. MultiChoice Africa / DSTV has resolved 50 complaints.
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  1. MultiChoice Africa / DSTV Contacts

  2. MultiChoice Africa / DSTV phone numbers
    +27 11 289 2222
    +27 11 289 2222
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    Pretoria
    +27 31 710 2222
    +27 31 710 2222
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    +27 21 508 2222
    +27 21 508 2222
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    +27 41 395 2222
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    Port Elizabeth
    +27 51 503 2222
    +27 51 503 2222
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    +27 11 289 3000
    +27 11 289 3000
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  3. MultiChoice Africa / DSTV emails
  4. MultiChoice Africa / DSTV address
    144 Bram Fischer Drive, Randburg, South Africa
  5. MultiChoice Africa / DSTV social media
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    Nov 11, 2024
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