Menu
For Business Write a review File a complaint
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
Reviews and Complaints

www.multichoice.co.za

Learn how the rating is calculated

1.1 2 Reviews 2299 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MultiChoice Africa / DSTV Complaints 2299

ComplaintsBoard
T
5:58 am EST

MultiChoice Africa / DSTV service disconnection

on the 17/11/2021, my DSTV connection was disconnected because they say I did monthly subscription premium reversal, to my surprise how can you do a EFT reversal . I called them for several times, sent proof of payments but still no positive outcome, what frustrates the most is that you have to repeat the same thing a thousand times every time you call.

Desired outcome: reconnection

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
D
12:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Explora was paid for online but never delivered

I bought a decoder from DSTV in October 2021 online on their website https://getdstv.dstv.co.za/. The money was deducted from my Visa Account but the decoder never came. I have contacted them several times on email, twitter, Facebook and their online chat but nothing seems to work. recently they are not even replying to my mails. I have attached proof of order from DSTV website and the payment was deducted from my Debit card. The Help team at DSTV is aware of my issue but haven't resolved it as yet

Desired outcome: I would want a refund of my money or at least delive the Decorder

Read full review of MultiChoice Africa / DSTV
View 0 more photos
Hide full review
ComplaintsBoard
A
1:54 pm EDT

MultiChoice Africa / DSTV Service

We have been waiting for more than 45 minutes to get in my husband had an heart operation and can't be up that long . 6 lots of people came out an no one go in it not up

We have been here the previous day and nothing is still working

Desired outcome: Speedy helped

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
K
2:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Installation

Dstv offered me 2 explorers decoders and I took them only 2 days to deliver, I received them mid august but till now their installer did not come but every time monthend they go to my bank and attempt to debit and leave me with bank charges, I emailed them several times complaining but still they do nothing I ended up telling them to come and fetch their decoders as they don't care about customers

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
V
2:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Unethical behavior, and not treated fairly

I here want to complain about the unfair treatment that I received from the manager of Multichoice in Newcastle KZN, I went there to change back the ownership of my decoder A302167473 because it was changed to someone's name without my permission. His attitude toward me it was completely bad and no his position I don't think he has to treat me in such a way.

Desired outcome: I want that manager to be called into order, and disciplined for such behavior.

Read full review of MultiChoice Africa / DSTV
View 0 more photos
Hide full review
ComplaintsBoard
N
12:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Xtraview not connecting

Been having problems with Xtraview for a month no. Advised to get installer to look at the problem. Installer advised that we must get a new xplorer. We did and the problem was never resolved.No one at DSTV could help. Installer came back in 3 separate occasions, nothing wrong with hardware. Have made more than 10 calls to the call center taht adds up. To more than 5 hours on the line with them. Still they not getting back to us, or resolving our issue. Now they telle they have other customers as well, after I have been struggling with them. Now for a month

Desired outcome: Just need my Xtraview on and compensate for the calls that cost me alot

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
T
2:22 am EST

MultiChoice Africa / DSTV E143 Error persisting, no HELP from DSTV / MultiChoice

Error E143 was displayed on the secondary and third decorder.
REF: [protected]

Calls have been made from 24th October and still not resolved.

We have send the decoders in, for testing. bring it back home, plug it in and it works for 2 hours and the E143 error is back.

We have contact two external technicians to check and rewire and they cant fixed it, the Error is still coming up. E143

We have call and called and someone is calling us back... but nothing.

new decoders needs to be given or a solution needs to be founds asap.

The service has been terrible.

Desired outcome: NEW decorers - as all other options have been taken

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
H
10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV False advertisement

Regarding your false advertisement on your websites were a premium subscription u get the following:
Catch up
Record programs
Pause live tv
And have access to movies
But now i understand thas a false statement because now i have to pay a R105, 00 to access what u say u provide if i am a premium subscription holder.
Strange how things change .
I would like to get this resolved as quickly as possible. Its a shame that a person don't be het what they pay for and still pay on top of a service to get serviced

Read full review of MultiChoice Africa / DSTV
View 0 more photos
Hide full review
ComplaintsBoard
M
7:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Getting technically faulty Decoder every time I return one

I recently bought a new Explorer 3B decoder at PEP. After connecting it I found out that it doesn't record nor catch up "services not available in the country" I took it to the nearest branch in King williams town in the Eastern Cape and they told me that they have fixed it whereas they never did. I called the call center and they told me that the new decoders take 48hours to load information and programs so I should give it time. After 3 days of waiting I went back to the King williams town branch, they told me to leave it there for 2 hours and then fetch it. I came back after 3 hours and they told me that they have changed it with a new one. I took it home all to find out that it was also faulty, this new decoder looses signal every time I change a channel, I have to reboot it and then change channel. Please assist. I payed for a new decoder but I keep on getting faulty second hands. My contact number is [protected]

Desired outcome: Get a new well operating decoder

Read full review of MultiChoice Africa / DSTV
View 0 more photos
Hide full review
ComplaintsBoard
D
6:51 am EST

MultiChoice Africa / DSTV DSTV Advertising and breaking transmission every 5 minutes

I was watching the LPGA last night (12 Nov) on channel 213 and was so frustrated as DSTV were advertising themselves (same ads over and over) every 5 minutes and breaking transmission. It got to a stage it was so annoying, that we turned the TV off. We are paying to watch Sports channel and not DSTV advertising themselves. We will definitely consider cancelling our subscription should DSTV continue in this manner.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
V
5:12 am EDT

MultiChoice Africa / DSTV I recharge and it's still showing disconnected.

I subscribed my DStv yanga not confam before expiring and the amout sent to me was paid and today being 10/11/2021. It has disconnected me .I will need it to be resolved. I have been subscriping for DStv yanga in nigeria and now I suddenly see DStv confam which I don't know how it got their .please resolve this for me.

Desired outcome: I want it resolved So I can continue the service

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
P
5:53 am EST

MultiChoice Africa / DSTV Payment

last month I called the customer service querying my services being upgrade without my consent, I was told that it was a reward upgrade and they will downgrade my services to compact, when I made a call my services were already suspended because I had made no payment by then.

after my downgrade was done, they switched on my services with no payment done. Now I want to pay my due payment multi choice say I MUT PAY 965.

Is it my fault that they switched on my services without my consent.

I am not owing multi choice, I want to pay my normal R519 that I am aware of.

my contact number is [protected]
X.Mbili

Desired outcome: I want to pay what I know off, not mistakes made by multi choice

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
B
10:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Subscription

On 8 October 2021 the self service portal via WhatsApp indicated that I need to pay R95 to have services reconnected which I paid but never got reconnected. Called on the 11 October customer service agent advised that the R95 that was paid was initially for extra subscription days as it was due to be switched off on the 30th. Agent than advised on that very same day the 11 October that if I pay R190 my services will be reconnected which I then paid on 24 October only to get a sms the next day advising that I need to pay R314.85 by 31 October to avoid disconnection I then called on the 28 October to clarify sms as u couldn't understand why I got the sms. Spoke to Mameli agent advised that the quote I got on 11 October was as of the 11 Oct til 31 Oct however the agent never advised me of a timeframe for the quote. I requested to speak to a manager and agent advised that she can arrange a call back as manager was not available to speak. I'm still awaiting a call back and currently my services was disconnected. I feel that my time is just being wasted by this company and would like to he compensated.

Desired outcome: Reconnection for correct timeframe as payment was made on 24 Oct as agent did not advised that R190 quote was as of 11 Oct till 31 Oct

Read full review of MultiChoice Africa / DSTV and 1 comment
Hide full review
1 comment
Add a comment
K
K
kiruban
US
Nov 09, 2021 10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My services was disconnected on 3 November Wednesday and was advised to pay R205 which I did via my banking app on 6 November Fri was told Wii take 24 hours but nothing was done, then sent them proof of payment and still waiting to be connected today 9 November Tue, how long does it take to reflect on their bank account. I have made over 6 calls to them and no help, tell to wait,

ComplaintsBoard
R
10:45 am EDT

MultiChoice Africa / DSTV My debit order did not go through even though I had funds in my account, now you just suspended my account!!!

I have been a dstv subscriber for the last 20 years and never missed a payment. This month, my debit order did not go through even though there were funds in my account.

I contacted multichoice who advised that they will connect my service and double debit me, they connected the service but 5 days later suspended the service again.
It seems multichoice does not know what they are doing, their staff are not trained to manage customer complaints and queries.

I find it very disturbing that a double debit was to be done on the 20th november 2021, however now my service is suspended again!

Why should I be a loyal customer to multichoice?
Please reconnect my service if you want me to continue being a customer.

Desired outcome: RECONNECT MY SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
N
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Service by agent to activate additional decoders and upgrade package

Good day

I am a business customer of Dstv for a number of years. I Wanted to add on more decoders to my account and also upgrade the package.
The consultants name is Kgomotso Mosito who was not helpful at all.

Instead he just hang quietly on the line.

My current package in total is around R3000, i was increasing because of upgrade new price would be around R6000 a month. Do the maths. Doesnt DSTV need more customers like me giving them double the business per month.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
N
7:19 am EDT

MultiChoice Africa / DSTV Connections and services

Month of October 2021 dating back September 2021. My reference number is [protected], I took a holiday package which from time to time I send WhatsApp messages even o a single day I have enjoyed the value of money with multichoice. The package 295, yesterday I got an sms to pay 595( can someone explain).

On a mothly basis 31 of each services my services gets terminated without any notifications which not so sure why( If I can get an explanation to that, )

I have been getting a raw deal with Multichoice, today I requested that my services gets switched, nothing was done, instead am being asked to add services. I don't need new services, am ok with the package I took.

My detals [protected]

Desired outcome: Connection of services

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
A
1:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV DSTV Customer Service

I am continuously dealing with incompetent call centre agents, who cannot sort out my problem for the past 2 weeks. Each time they promise to call me back, and that never happens, leave alone making hold and hold and hold when I call the call centre. I requested to speak to a manager or supervisor, but no one responds or comes to the line.
I have a very good mind of cancelling my DSTV immediately because of the pathetic service and incompetent staff.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
R
6:03 am EDT

MultiChoice Africa / DSTV Service and resolving my problem

Richard van der Veen, ID [protected], customer [protected], card [protected]. Mail [protected]@gmail.com

I phoned several times over a period of three months, to get my problems resolved, but after lots of promises and more promises that I would be phoned back, nothing happened, and/or the phone has been dropped on me after 15 to 20 minutes wait.

It seems that nobody gets my details linked to my packet (now dstv streaming) which makes my TV load most of the time I want to watch.

Did a speedtest, live chat, Wattsapp, phoned several nr... with no result. It is discusting to me how pore your employees are informed, some where fantastic and told exactly where the problem was, but still without result because what they explained wasn't followed up.

I have been phoned buy a lady about selling me a decoder including instalation for R 899, which I consider in the hope my problem will be solved, but she never phoned back.

So a very unhappy customer

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
A
1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Online order never received

On 18 September 2021 I ordered 2 decoders on the DSTV website, an explora ultra for R1999 and an explora 3b for R999. R2998 went of my credit card immediately but I received no sales order number. Initially mydstv account said the orders were placed. When I did not receive them and checked on my online dstv account again it said I had no ourstanding orders. Numerous calls and emails and online chats with various helpdesk agents. All said they would escalate query, one said it was escalated to second line, one said technical department had sorted matter out and decoders were now at couriers. They did not say which couriers or supply me with a number to track with the couriers. No couriers ever called although helpdesk claimed couriers tried to deliver. I suspect fraud on DSTV website.

Desired outcome: Receipt of decoders or reimbursement

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
A
3:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV Extremely poor service with processing of refund and staff lying everytime I follow up.Been waiting 8weeks now

Please recall my online request/telephone conversation and the lasts person I spoke to in person was Thabo Thupudi
He's been lying when I followed up saying he send it through an he has not according to the call centre.

Read full review of MultiChoice Africa / DSTV
Hide full review

MultiChoice Africa / DSTV Reviews 0

Looks like MultiChoice Africa / DSTV has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent MultiChoice Africa / DSTV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

Overview of MultiChoice Africa / DSTV complaint handling

MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review DSTV internet was posted on Oct 24, 2024. The latest complaint Service was resolved on Jun 13, 2021. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 2301 reviews. MultiChoice Africa / DSTV has resolved 50 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MultiChoice Africa / DSTV Contacts

  2. MultiChoice Africa / DSTV phone numbers
    +27 11 289 2222
    +27 11 289 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 273 273 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 294 294 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number
    Johannesburg
    +27 12 422 2222
    +27 12 422 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 88 88 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 99 99 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number
    Pretoria
    +27 31 710 2222
    +27 31 710 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number
    Durban
    +27 21 508 2222
    +27 21 508 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number
    Cape Town
    +27 41 395 2222
    +27 41 395 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number
    Port Elizabeth
    +27 51 503 2222
    +27 51 503 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number
    Bloemfontein
    +27 11 289 3000
    +27 11 289 3000
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number
    Switchboard
    More phone numbers
  3. MultiChoice Africa / DSTV emails
  4. MultiChoice Africa / DSTV address
    144 Bram Fischer Drive, Randburg, South Africa
  5. MultiChoice Africa / DSTV social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.