MyHandyKey review: No product and no refund 135

Ashena.Ashena is absolutely correct. I paid by PayPal, got lots of excuses - product will ship next week, can't change the colour because of system limitations, unprecedented demand etc. I asked for a refund and got the response "you will receive an automated email within a few days". I said if I didn't receive a refund I would be lodging a complaint with Paypal. I think Shopify is just as hopeless - I sent them a message with a link to this thread and am yet to hear anything meaningful. Anyway, I received a full refund to my Paypal account in less than 24 hours. If you are fortunate enough to pay by PayPal, definitely say you will complain to PayPal. Otherwise complain to your local regulator. I am in Australia and the payment via PayPal was from a Melbourne based Australian company - eCommerce Fusion Pty Ltd. If you are in Australia you can complain to the Victoria consumer regulatory body. They insisted to me they are not a scam, but this thread and the experience of ridiculous delay suggests otherwise. If they are not a scam, they are one of the worst run businesses I have come across.

I ordered 2 on 5 Feb 2016 & e mailed again on 27 March asking for the delivery. A few weeks later they did arrive but another 2 I'd ordered in March to bring to friends in South Africa on 14 May haven't. I too had the same "delay due to high sales" e mail but I have had 2. Now on hols in STH Africa for 3 weeks so won't know more till June.

It took a while for the hand key to come due to not enough in stock. I have ordered enough things through online and sometimes companies get back ordered. They were very nice and I finally got my hand key and I love it.

Not sure if this will work but found this phone number when doing a WHOIS look up (full report is after) Good luck.

Registrant Street: DomainsByProxy.com
Registrant Street:
14747 N Northsight Blvd Suite 111, PMB 309
Registrant City:
Scottsdale
Registrant State/Province: Arizona
Registrant
Postal Code: 85260
Registrant Country: US
Registrant Phone:
+1.[protected]

Full WHOIS Lookup

Domain Name: myhandykey.com
Registry Domain ID:
[protected]_DOMAIN_COM-VRSN
Registrar WHOIS Server:
whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update
Date: 2015-09-17T01:06:20Z
Creation Date:
2015-09-17T01:06:20Z
Registrar Registration Expiration Date:
2016-09-17T01:06:20Z
Registrar: GoDaddy.com, LLC
Registrar
IANA ID: 146
Registrar Abuse Contact Email:
abuse@godaddy.com
Registrar Abuse Contact Phone:
+1.[protected]
Domain Status: clientTransferProhibited
http://www.icann.org/epp#clientTransferProhibited
Domain Status:
clientUpdateProhibited
http://www.icann.org/epp#clientUpdateProhibited
Domain Status:
clientRenewProhibited
http://www.icann.org/epp#clientRenewProhibited
Domain Status:
clientDeleteProhibited
http://www.icann.org/epp#clientDeleteProhibited
Registry
Registrant ID: Not Available From Registry
Registrant Name:
Registration Private
Registrant Organization: Domains By Proxy,
LLC
Registrant Street: DomainsByProxy.com
Registrant Street:
14747 N Northsight Blvd Suite 111, PMB 309
Registrant City:
Scottsdale
Registrant State/Province: Arizona
Registrant
Postal Code: 85260
Registrant Country: US
Registrant Phone:
+1.[protected]
Registrant Phone Ext:
Registrant Fax:
+1.[protected]
Registrant Fax Ext:
Registrant Email:
myhandykey.com@domainsbyproxy.com
Registry Admin ID: Not Available
From Registry
Admin Name: Registration Private
Admin
Organization: Domains By Proxy, LLC
Admin Street:
DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite
111, PMB 309
Admin City: Scottsdale
Admin State/Province:
Arizona
Admin Postal Code: 85260
Admin Country: US
Admin
Phone: +1.[protected]
Admin Phone Ext:
Admin Fax:
+1.[protected]
Admin Fax Ext:
Admin Email:
myhandykey.com@domainsbyproxy.com
Registry Tech ID: Not Available
From Registry
Tech Name: Registration Private
Tech
Organization: Domains By Proxy, LLC
Tech Street:
DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111,
PMB 309
Tech City: Scottsdale
Tech State/Province:
Arizona
Tech Postal Code: 85260
Tech Country: US
Tech
Phone: +1.[protected]
Tech Phone Ext:
Tech Fax:
+1.[protected]
Tech Fax Ext:
Tech Email:
myhandykey.com@domainsbyproxy.com
Name Server:
NS0.MYHANDYKEY.COM
Name Server: NS1.MYHANDYKEY.COM
DNSSEC:
unsigned
URL of the ICANN WHOIS Data Problem Reporting System:
http://wdprs.internic.net/
>>> Last update of WHOIS database:
2016-05-07T13:00:00Z

Just like everyone here I never received the product. Purchased on 17 March, on 28 April (after my second email) got an email saying my product would ship "next week". Today's (21 May) request for an update got the response that my order would ship "soon". This is clearly a scam.

Just a tip. Never directly order from any advertiser on Facebook . If they provide an actual website, go there. Make sure they have delivery, return, address and phone number. Make record of this information. Next, check reviews online for the product and the website. If you feel like ordering after all this. Pay through PayPal using A CREDIT CARD ONLY. With a debit card they can clean you out and recovery is time consuming as is the case with withdrawal from checking.

I also purchased these back on Apr 20th and I have yet to receive them. I also used Paypal and thank goodness I did. I have contacted this company through email and it said my request has been received and will be reviewed. I commented on their website and they told me to contact Customer support@myhandykey.com. I submitted an email on their page where it said get this item and then the contact us. I filled out the form with my complaint a few minutes ago. I haven't heard anything yet. I did comment on their site under the item that I purchased advising I had contacted them providing the receipt from PayPal and all pertinent info. I advised I would be contacting PayPal and the BBB if I don't receive a response within a week to my comments. Damn scam artists!

I ordered mine as a 2 for 1 offer for one with cat's paws on it. I ordered it in mid February. I just got an email yesterday saying my order had been shipped. I tracked it and it's shipping from China. Seems I'm luckier than other complainers in that I may actually receive a product for my money. I will never order from them again. Never.

I also ordered two of these handy keys on 10th April 2016. I have had a similar experience to everyone else on here, i.e., the company has taken my money, but not supplied the goods. I have emailed several times, only to be told that they are behind with orders due to "unprecedented demand" - it would seem that is their stock answer. I have today, raised a complaint via PayPal and I have also posted on my Facebook page advising others not to fall for this scam.

ordered handy keys 5th April hadn't arrive by 25th May complained - refund to Paypal following day. So disappointing but at least I got my money back

I also ordered and paid for this product 12/12/2015.
After 21 days of waiting for my product i sent my first email. Was told they were overwhelmed with orders and i would receive mine within 5 to 21 business days. Ha! Numerous emails later and requesting a refund only to be told it would have to be approved by their refund department. They were fast in taking my money plus postage costs but to this day i am yet to receive my goods or a refund! 26/5/2016.They have now blocked me and anyone else from commenting on their fb site and also my emails are returned stating unknown email address. This would be the worst online company i have ever dealt with and its about time they were held accountable for taking peoples money under false pretences...in other words they stole my money and everybody else who hasnt received their product or a refund. I paid $19.95 plus $9.95 for postage which totals $28.90...I bet that amount runs into the thousands or tens of thousands and more if more than a thousand people have been ripped off.

Wendy King - I have commented about this company on my own Facebook page and got people to share it, so try doing that if you cannot comment on the company's FB page. People like this have to be stopped from ripping us off.

I ordered 2 of these for $19.99 over 5 weeks ago. They took my money but no product. I requested status last week but they sent me a "canned" email saying it will be shipped in one more week. This place is a scam and taking a lot of money from people. Very sad these fake companies are making a fortune from us. By the way it is not a charger as advertised only a cable.

It isn't just handykeys they advertise either. I ordered a USB power pack on a two for one offer. Now offering two for one would indicate that they have the stock to fulfill my order yet nine weeks on the order is still at the stage of 'getting my order ready'. WTF? This is so obviously a scam designed to get as much money in as quickly as possible with no chance of me ever seeing my power packs. I have contacted their customer support but no reply oh surprise surprise! Fortunately I am a pay by PAYPAL freak due to the amount of cover they provide so I will get my money back and PayPal will chase them.
STEER CLEAR OF THESE SCAMMERS.

I have also become a victim of this Company. They stated that the process would take about 4 weeks from payment to delivery and they also stated this would be the worst scenario. Here we are now nearly 10 weeks later and nothing. I've sent emails to them to complain and they reply stating there has been a massive demand for this item and are working to catch up with orders. I truly believe I will not see this item. Looking now to get a refund from my credit card company. I hope Facebook won't allow this company to advertise on their site ever again.

This company is total BS, I placed my order on April 12th and the money was taken from my credit card on the 13th. After contacting them 4 times through email I was told overwhelming demand and I should be getting a confirmation by next week. Well 7 weeks of gone by and still no confirmation, now they send me an email saying that my order has been shipped and will take approximately 4 weeks, where in the world does it take 4 weeks to ship out two key holders, well I can tell you i got a tracking number that they gave me takes me to a website that it's being shipped from China, so I guess that's where you get the saying slow boat to China. Do not purchase anything from these guys. This should be reported to the Better Business Bureau so it can be red flagged. Everyone please post this to your Facebook where the ad came up for this product. And report it to Facebook as a scam.

This is disgraceful, how can they get away with this. Will be taking this further.

I ordered mine in March 2016 hey told it would take time because of a high volume of orders I received it yesterday they are smaller then what they appear on Facebook and I can't return them because there not damage what a rip off and it came in a package from Japan not the address they have on the website

Same happened to me My credit card company refunded my money today and are following up on this company. Just call your credit card company they will do the same. Hope this helps

I ordered 2 my handy key chains I paid. Never got them it's been 2 or three months some one needs to take them to court sue I'm pissed off for being charged never getting them

this is a scam, I also ordered a handykey from facebook way back in April, and not received it, paid by credit card, tried emailing them but no reply from them.
They should not be allowed to advertise any products on any social media. I see they don't appear on facebook anymore.
Everone be aware of companies like this.

The same has happened to me on April 8, 2016 from the fb ad so disappointed but I was smart enough to use PayPal so I will get my money back! Shame on them and fb for not confirming they are a legit company!

I ordered mine on 4/12/16 and as of today, June 9, 2016, still have not received it. I too received emails from Mary and Ann saying the same thing. Thank God I have a great credit card company who is reversing the charges. I've learned my lesson!

WHAT A SCAM! Pisses me off every time I see their add on Facebook. A friend of mine ordered a couple of these and she actually received them. I ordered two on 19 Mar 2016 and here it is 9 June 2016 and I still have no product and no refund. There is no phone number, no address. I have sent them several messages on FB and have gotten the same "automated" response. If anyone has an address for these JERKS, please send it to me as I would like to pay them a little visit, .

I made an order and paid with pay pal. After waiting 2 weeks without receiving my order I made a complaint usingPay Pal. Got my refund in an hour.

I bought Two HandyKey's - Buy one get One free the 18. April 2016 and have never heard or seen anything from them.
Now when I go to their Website and go to the contact page to fill in the email form, the Website tells me "Oops, sorry. We were unable to submit your inquiry because it contained a few errors. Please correct the following and submit again:
The Email field is invalid." And I have tried ten times now.
This must be a scam. I can see in here that here are MANY others, so what can we do so they can get stopped?

I've had the same problem but what is been done about it. Is there a contact number for them.

I too have fallen victim to this scam. I have just notified Paypal of my case and have escalated the situation. Thank you for this website and comments about these products, as this enables us to stop these scams from progressing through. Below is my recent email that I sent them with no response yet;
To whom it may concern,
I refer you to an email that I received on 22/4/2016;
Congratulations on placing your order with MyHandyKey!
The HandyKey has been a huge global success story and we know you will love your purchase.
Due to the massive global demand for the HandyKey, your order may take
3 to 4 weeks to arrive. This is the absolute worst case scenario as we typically deliver much sooner.
If at any time you need to discuss your order status with us, please contact us at support@myhandykey.com for a speedy response. Our Support staff operate 24/7 and we typically answer your email within a few hours.
This email is to confirm your recent order.
Date 04/22/2016
It is now the middle of June and I yet have had any indication when my order will be fulfilled.
I understand that due to over demand that you may be having production issues of the products, however I find it hard to believe that you are only doing one batch every couple of months.
The only logical conclusion I can come up with why I have not received or been given an indication when my order would be fulfilled is that you do not value my business.
Hence, I will require a full refund on the items that I purchased and expect this to be transferred into my account by next week.
Very disappointed with your treatment of my order.
Regards,

Thank you again for your comments and I will be checking this site for any complaints before ordering anything on the internet.
STOP THE ###!

Do NOT buy products from MyHandyKey advertised on Facebook. Ordered a product March 13th and the company hasn't delivered yet. Multiple failed promises to deliver went unfulfilled. Company has an F rating with the BBB for charging clients for products and never delivering. Company advertises regularly, but is not equipped to fulfill orders. Lies to consumers and holds your money for 90+ days without my remorse for committing fraud.

I order the handy key since may 31 and it's now june i email them and they tell me this is the worst but i should recieved a email with my tracking number now that i look at everyone respond about there orders i see i were scam now i have to dispute the charges now i know to check for scan when ordering.

I ordered four also and the same has happened to me, I had email from Mary, cate, Yvette all of them stating they will ship my order next week to no avail I agree they are a scam

Same thing here. No product, no refund after several emails back and forth. I got the form letter just like the one mentioned by another reviewer. I ordered on March 20th, 2016 and it is now almost July. What a horrible way to do business.

I advise anyone who has ordered this and NOT received it in a reasonable amount of time to lodge a dispute with their credit card company. I did and visa has stated that they will investigate the dispute and if myhandykey is ruled against (which they will be), they will receive a penalty charge as well as having the funds paid to them taken back . Also, if enough people complain and their disputes are successful, visa (and presumably other credit card companies) will refuse them. Get your money back and make the company responsible for scamming you!

OMG. It's a scam. Now I understand why emails have been going back and forth. I order in April. It is now almost July and we are still emailing about my product. There's got to be some place we can report this company.

OMG! I fell prey to this ad also, have written my bank? Shame on PayPal! Jonathan Wood

I wish I read these reviews before I ordered my items! I ordered it on May 9th 2016. It's now June 29th and I haven't received my items. I emailed them on June 15th, did not receive a reply then again on June 28th, no reply so I decided to search the web to see if they are a scam and it looks like they are. I'm going to dispute the charges on my credit card. I am also disappointed and very angry that they are scamming people! I wish there was more we could do to stop these greedy evil people!

I ordered mine on May. Send 2 emails . No answer. SCAM, What can we do to get my refund.

I purchased this item on 18th Aptil 2016 and have sent email after email asking when my item will be delivered to me in the UK. I've had promises it will be despatched within days. Still item not received. This company continues to advertise Myhandykey and promises delivery within 4 weeks at the latest. This is not happening and they should be stopped selling this item until previous orders have been fulfilled.

The most dis-honest company I've ever dealt with. I also contacted them through Facebook and got the same robot response. They aren't answering emails anymore.

I purchased a product from this company called myhandykey, and I have yet to receive my item. I have sent two emails and to no avail they will have not answer me yet. I guess this company is bogus and I got taken for my money. They need to be reported to the BBB to take them off the map. Please do not order anything from this company they rip people off. I will be contacting paypal to make a complaint as well...