MyHeritage
Reviews and Complaints

I have been trying all day to resolve a matter with your staff in the UK with little intelligence. Last night you made two Direct Debits for over £60 to my account, funds that should have been available for my seriously ill daughter, on her last Christmas. You took one payment which was cancelled and it now appears that you took a further payment for the same amount from my bank account which had a different email address, so following discussions with my solicitors this afternoon this is being passed to the Police for Fraud. You asked for proof the payments but failed to respond, so I am issuing authority to the bank after the holiday to instigate proceedings in addition to what I have done. Media Coverage is being arranged for papers and TV and BBC Watchdog in the UK to highlight that you took a debit from an account without my authority using my name and the same bank details. So you owe me two payments of £69. I want this matter resolved within five days. Why did you use my bank account details for an application that was not made. I want both of these figures returned by bank transfer as the idiot I was emailing did not have the decency to respond. But all these emails will be brought to the attention of the court when the media will be present to highlight this matter. But it appears from media discussions that this is a common way of theft by your company, and this will be passed to the Advertising Standards Association. Media coverage Is arranged for next week, so trust that you will have someone with intelligence available to discuss the matter. Croydon Press Associates at croydon.press.[protected]@journalist.com have my full authority to discuss this matter with you before media coverage and Police Intervention

Tis the season and my family has came to my home for Christmas. I thought it would be a great surprise for my dad if I bought him a kit and at Christmas we unveil his heritahe. Today is the 21st and I received his results of his nationality but THAT WAS IT! Nothing about his time he served in the Vietnam war or his ancestors. So I paid 60.00 to find out my dad was Welsh and Italian. Customer service was no help. I asked her to help me work on some items and she continued to cut me off and tell me I received what I paid for. I assure you I did not receive what I paid for. I called and asked several questions and the sale rep assured me I would be provided all of my requests! Total joke super embarrassed to tell my father I was taken by a company of FRAUD!

Hi, I have purchased about 6 kits up till now but I had to pay import taxes for only the last three shipments. The packages seem to have been shipped from Germany while the issued invoice has an address in Israel. If from Germany, since Cyprus is an EU country then surely there must not be any import duties. If from Israel, then why do the packages indicate that the shipment originated from Germany? Also I could not contact you by any phone number listed on the help link of your site, why is that?

Thanks

George Poullados

To whom it may concern:

I am writing to whoever would be able to give me feedback because I have sent my DNA kit to the address in the envelope and from Spain, the courier said it should have arrived now already but I don't see any update in the app. I am worried as to why it isn't there yet and I am afraid that it was lost. I have saved for that DNA kit and if it was lost, it means the money I saved was useless and the product&service are not dependable. Is there any way I could find out what happebed to my kit? I would really appreciate some assistance.

Regards,
Gresa

I was excited to receive my DNA results! I received them today 12/6/2018, 2 months after I paid. What a waste of money! It shows I have 0% Italian ancestry! WHAT! My grandparents both were born and raised in Italy and still have family living there. They came to the USA from Italy in the early 1900's. What a waste of money! Sorry I can't leave 0 stars!

I ordered the DNA kit and it arrived in about 2 weeks, I send it back about three days later, now almost 2 months has passed and nothing. On the status it says the kit was not received by the lab yet, I find it very worrying, I believe my kit was lost.
I don't know what happened and I need answers, I paid for the results and if there's none I would like to have my money back!

I received no email but money has been taken out of my account for an acestory dna kit. I wanted to know where my product is, because I have no email confirmation from them or I have no reference or details. Cannot get hold of the company. This was supposed to be a Christmas present for my son as he is interested in his family heritage. Absolutely disapointed this company can actually still be on line after taking so many bad reviews. Not fair they can take money from so many people! Get them off line

MyHeritage send me the empty DNA kit with no further warning that in some countries it might be not possible to post such items. I payed for the kit, now I am not be able to post it back to the company, because all carries refused to take DNA samples according to the instructions from ministry of health.

It is so much irresponsible actions, they should have told us, not just take the money and hide. They don't even reply emails.

I had purchased a DNA test from here today & when I checked my bank statement I was charged for 2 (two) DNA tests. I called & talked to a person named Ivan about it as to take off the 2nd one & once talking decided to cancell my original as well as the other one & to just refund me back my money. He asked me to send a copy of my 'pending' statement to have it cleared up & the billing department would get in contact with me once they recieve it. I did send the statement photo in & still haven't heard from them yet. I did contact my bank also..

Dear Myheritage,

I made an order for a total of two DNA kits over two weeks ago and I remember reading that it should take about 1-2 weeks to arrive. It has not until now and I would like to know where have they reached ? I was notified the kits were shipped a while ago but nothing since then

get back to me asap

my mobile number : [protected]
ID number [protected]

Ich bin seit 11.06, 18 Mitglied (Dienstleistung [protected] um 107, 88 Euro), habe meine Email geändert und es gelingt mir trotz stundenlanger Versuche nicht, diese zu synchronisieren, auch nicht mehr, meine Kontonummer zu finden. Die Helphotline ist nur für Mitglieder da...Ich werde unter diesen Umständen mein Abo kündigen - es ist doch nicht nachvollziehbar, dass man schöne Bilder von zig Mitarbeitern findet und an keinen einzigen herankommt

I made an account in October or so when I wanted to do a little research in my family and only used it for a day or so. I had full intentions of deleting my account but I have been very busy these past few weeks and could not check my email. So you'd see how it would come as a shock to check my bank and see that I had been charged for $119.40. THIS IS OUTRAGEOUS! I need to know what I can do to get this money back as I need it for other expenses. I would be very grateful for a response or some sort of help

My ID is [protected].
On my father's side of the family there is a lot of Blackfoot Indian. More specifically, his mother (my grandmother) was 100% Blackfoot Indian. Yet my DNA results show 0% American Indian. Please have someone take another look at my test and verify the results. I am not expecting a big number but surely it has to be more than 0%. Thank you.

I just received my results that say I'm 93% African and 6.9% European. These may be accurate but my African heritage seems a bit high for an African american that's not first generation nor are my parents nor are my greats nor my great greats and so on. Also it says I'm 4.5 North African but no explanation of this. Some have said that it could be Italian or apart of my Iberian ancestry? I'm not sure. I'm going to test with 23&Me because I'm not sure of these results. I'm proud to be African but the vagueness is disappointing and I'm kind of upset I spent money on this.

Could you please confirm that the following is being used by MyHeritage _
Bls*MyhFamilylink. If Yes Then read the following.

I stopped using MyHeritage years ago but the above link is taking money out of our visa account each year around April/May.
I believe you have linked up with Familylink.com which I may still be subscribed to.
If this is the case then please unsubscribe me as like MyHeritage, I no longer use it.
my orginal address was [protected]@slingshot.co.nz
address is 58 Forfar ST, Clyde Hill (or Maryhill ). Dunedin, NZ 9011

The visa account is S R Bassford . last No is 5596

As it so long ago, I can not remember my Account number for either Links, but no longer require either MyHeritage or Familylink.
Please let me know when things have been unsubscribe.
Thank you
S R Bassford

email- [protected]@gmail.com

On 29th August I was charged £120 to renew my membership despite emailing you 3 times to say that I did not want this renewing? I have emailed you a further couple of times asking for a refund but have had no response from you?
I was emailed on 31st July to say that my membership was being renewed and I emailed you the same day advising that I did not wish to renew. You had one months notice to cancel my membership yet still took £120 out of my account on 31st August.

Please refund my monies to me. You took monies from my account without my permission, and after I had specifically told you not to. I have not used your services and do not intend to in the future.

If these monies are not refunded to me I shall have no option but to take this matter further, and will require details of your Governing body in order to take further action. Please respond by return.

I subscribed to the services of My Heritage with a paid account and used a trial for one day but the mail i used was misspelled and i can't remember the password. So i couldn't correct the mail or change the password to cancel the service or eliminate my account. Besides you can't find where in the page cancel this service purchase until is too late and is charged.

Please can you refund my subscription i didn't agree to this.

This service should have a verification email before giving you the access to the page.

Account ID: [protected]
This has been going on for over two years with some improvement but still in error.
My full sibling sister, our mother and I have all submitted DNA to this site. They correctly matched both of us to our mother.
Initially they called my probable relationship with my sister "grandparent/grandchild". I called to complain that they didn't even take birth year into account or they would have seen that was impossible. I got nowhere with anyone in fixing it.
Several months later they changed it to "uncle/niece". This was also impossible because they had already matched both of us to our mother.
Finally recently they corrected it again and it now says "sister or niece". Again niece is impossible because we are matched to the same mother.
it is apparent this is happening because their algorithm seems to be based only on % shared DNA and they list this as 30+%, low for siblings but within the range. that's why they added niece because that relationship averages 25%. But again it should have been eliminated because of the mutual mother match. Even this low shared DNA % is suspect. In 23andme and one other company it is about 43%. I realize depending on test used it can vary but this amount of difference is suspect. It's also the reason they keep getting the relationship wrong. when are they going to use a more accurate algorithm?

A represenative called to ask if we wanted extended or improved services. We said no and wanted to cancel our subscription. Their response? They charged us $250 anyway to our account. We went negative on our account with overdrafts. I am outraged. When we called them, we were told they do not have personnel to field questions and that we should leave a message and they will call us back. I seriously doubt they will. I am outraged. This is a scam and needs to be reported to everyone. Do not use this scam company full of frauds.