Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Websites MyHeritage DNA / health check
MyHeritage

MyHeritage review: DNA / health check

A
Author of the review
11:40 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 6 October 2023 I placed an order for a DNA kit, it was received and returned swiftly. On Saturday 4 November 2023 I received an email asking if I wanted to purchase a health check, which I did, both payments were through PayPal.

On Friday 10 November, I received an email advising me that my health check results were ready. I logged on and whilst I was trying to view them I became locked out of my account.

I mailed a request as to why, I received a response saying the account would be back and available in 24 hours time. This did not happen and despite an email on Saturday 11, Sunday 12 and Monday 13 November, I received no response. I then telephoned and spoke with an advisor named Yaniv, I was told the matter had been escalated and the technical support would contact me. I was offered two months free full subscription as means of an apology.

By Tuesday 14 November, nobody had contacted me, so I called MyHeritage again, speaking with Gina, who advised I would be contacted by technical.

Again nobody has contacted me, I am still blocked from my account and I have results I have paid for that I cannot access. I have contacted PayPal to request a chargeback, I have also sent one final email to my heritage.

The fact not one response to any of the email’s leaves me bewildered.

Claimed loss: £90

Desired outcome: I would like my results and access to them, if this is not possible then a full refund.

More
Send message
Copy link
Report
0 comments
Add a comment

More MyHeritage reviews & complaints

MyHeritage - This company charged me for something, but I have no idea for what 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - scams 89
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MyHeritage - my heritage dna test results wrong 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - unauthorized charge to discover account 9
MyHeritage - dna results fraud 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - Subscription basic plan
MyHeritage - Subscription charge 1
MyHeritage - sum of money taken from my bank account 4
MyHeritage - Unauthorised debit/ refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MyHeritage - My Heritage
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all MyHeritage reviews and complaints

  1. MyHeritage Contacts

  2. MyHeritage phone numbers
    1800 817 330
    1800 817 330
    Click up if you have successfully reached MyHeritage by calling 1800 817 330 phone number 82 82 users reported that they have successfully reached MyHeritage by calling 1800 817 330 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 817 330 phone number 73 73 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 817 330 phone number
    39%
    Confidence score
    Ireland
    1800 731 768
    1800 731 768
    Click up if you have successfully reached MyHeritage by calling 1800 731 768 phone number 19 19 users reported that they have successfully reached MyHeritage by calling 1800 731 768 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 731 768 phone number 25 25 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 731 768 phone number
    Australia
    +1 (800) 987-9000
    +1 (800) 987-9000
    Click up if you have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number 20 20 users reported that they have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number Click down if you have unsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number 16 16 users reported that they have UNsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number
    11%
    Confidence score
    USA & Canada
    +44 800 098 8125
    +44 800 098 8125
    Click up if you have successfully reached MyHeritage by calling +44 800 098 8125 phone number 73 73 users reported that they have successfully reached MyHeritage by calling +44 800 098 8125 phone number Click down if you have unsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number 113 113 users reported that they have UNsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number
    United Kingdom
    +64 800 995 069
    +64 800 995 069
    Click up if you have successfully reached MyHeritage by calling +64 800 995 069 phone number 8 8 users reported that they have successfully reached MyHeritage by calling +64 800 995 069 phone number Click down if you have unsuccessfully reached MyHeritage by calling +64 800 995 069 phone number 14 14 users reported that they have UNsuccessfully reached MyHeritage by calling +64 800 995 069 phone number
    New Zealand
    +43 800 802 582
    +43 800 802 582
    Click up if you have successfully reached MyHeritage by calling +43 800 802 582 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +43 800 802 582 phone number Click down if you have unsuccessfully reached MyHeritage by calling +43 800 802 582 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +43 800 802 582 phone number
    Austria
    +32 80 026 102
    +32 80 026 102
    Click up if you have successfully reached MyHeritage by calling +32 80 026 102 phone number 4 4 users reported that they have successfully reached MyHeritage by calling +32 80 026 102 phone number Click down if you have unsuccessfully reached MyHeritage by calling +32 80 026 102 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +32 80 026 102 phone number
    Belgium
    +45 80 820 132
    +45 80 820 132
    Click up if you have successfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +45 80 820 132 phone number Click down if you have unsuccessfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +45 80 820 132 phone number
    Denmark
    +358 800 102 172
    +358 800 102 172
    Click up if you have successfully reached MyHeritage by calling +358 800 102 172 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +358 800 102 172 phone number Click down if you have unsuccessfully reached MyHeritage by calling +358 800 102 172 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +358 800 102 172 phone number
    100%
    Confidence score
    Finland
    +33 805 080 098
    +33 805 080 098
    Click up if you have successfully reached MyHeritage by calling +33 805 080 098 phone number 7 7 users reported that they have successfully reached MyHeritage by calling +33 805 080 098 phone number Click down if you have unsuccessfully reached MyHeritage by calling +33 805 080 098 phone number 13 13 users reported that they have UNsuccessfully reached MyHeritage by calling +33 805 080 098 phone number
    France
    +49 800 589 3922
    +49 800 589 3922
    Click up if you have successfully reached MyHeritage by calling +49 800 589 3922 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +49 800 589 3922 phone number Click down if you have unsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number
    Germany
    +31 800 240 0013
    +31 800 240 0013
    Click up if you have successfully reached MyHeritage by calling +31 800 240 0013 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +31 800 240 0013 phone number Click down if you have unsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number 6 6 users reported that they have UNsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number
    Netherlands
    +47 80 024 741
    +47 80 024 741
    Click up if you have successfully reached MyHeritage by calling +47 80 024 741 phone number 5 5 users reported that they have successfully reached MyHeritage by calling +47 80 024 741 phone number Click down if you have unsuccessfully reached MyHeritage by calling +47 80 024 741 phone number 1 1 users reported that they have UNsuccessfully reached MyHeritage by calling +47 80 024 741 phone number
    67%
    Confidence score
    Norway
    +34 900 838 969
    +34 900 838 969
    Click up if you have successfully reached MyHeritage by calling +34 900 838 969 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +34 900 838 969 phone number Click down if you have unsuccessfully reached MyHeritage by calling +34 900 838 969 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +34 900 838 969 phone number
    100%
    Confidence score
    Spain
    +46 20 889 289
    +46 20 889 289
    Click up if you have successfully reached MyHeritage by calling +46 20 889 289 phone number 6 6 users reported that they have successfully reached MyHeritage by calling +46 20 889 289 phone number Click down if you have unsuccessfully reached MyHeritage by calling +46 20 889 289 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +46 20 889 289 phone number
    20%
    Confidence score
    Sweden
    +972 180 122 2299
    +972 180 122 2299
    Click up if you have successfully reached MyHeritage by calling +972 180 122 2299 phone number 10 10 users reported that they have successfully reached MyHeritage by calling +972 180 122 2299 phone number Click down if you have unsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number
    67%
    Confidence score
    Israel
    +27 800 980 785
    +27 800 980 785
    Click up if you have successfully reached MyHeritage by calling +27 800 980 785 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +27 800 980 785 phone number Click down if you have unsuccessfully reached MyHeritage by calling +27 800 980 785 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +27 800 980 785 phone number
    100%
    Confidence score
    South Africa
    +55 800 878 2500
    +55 800 878 2500
    Click up if you have successfully reached MyHeritage by calling +55 800 878 2500 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +55 800 878 2500 phone number Click down if you have unsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all MyHeritage contacts
MyHeritage Category
MyHeritage is ranked 41 among 45 companies in the Websites category
#39 Rently.com Rently.com #40 123Websites 123Websites #41 MyHeritage MyHeritage #42 Review Centre Review Centre #43 Change.org Change.org

Most discussed MyHeritage complaints

scams
7
(opinions to this review)
 I was looking for a way to print a specific genealogy report/document and stumbled upon MyHeritage.com
4
(opinions to this review)
 Visiting website
1
(opinions to this review)
 Charges on my credit card
1
(opinions to this review)
 MyHeritage could not help a veteran user
1
(opinions to this review)
MyHeritage Alternatives
Facebook 1397 reviews Chaturbate 406 reviews 123Websites 2 reviews JustAnswer 1479 reviews Fahlo 17 reviews