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MyHeritage

MyHeritage review: DNA / health check

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On 6 October 2023 I placed an order for a DNA kit, it was received and returned swiftly. On Saturday 4 November 2023 I received an email asking if I wanted to purchase a health check, which I did, both payments were through PayPal.

On Friday 10 November, I received an email advising me that my health check results were ready. I logged on and whilst I was trying to view them I became locked out of my account.

I mailed a request as to why, I received a response saying the account would be back and available in 24 hours time. This did not happen and despite an email on Saturday 11, Sunday 12 and Monday 13 November, I received no response. I then telephoned and spoke with an advisor named Yaniv, I was told the matter had been escalated and the technical support would contact me. I was offered two months free full subscription as means of an apology.

By Tuesday 14 November, nobody had contacted me, so I called MyHeritage again, speaking with Gina, who advised I would be contacted by technical.

Again nobody has contacted me, I am still blocked from my account and I have results I have paid for that I cannot access. I have contacted PayPal to request a chargeback, I have also sent one final email to my heritage.

The fact not one response to any of the email’s leaves me bewildered.

Claimed loss: £90

Desired outcome: I would like my results and access to them, if this is not possible then a full refund.

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    More phone numbers
  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
MyHeritage Category
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