New York State Electric & Gas [NYSEG]
Reviews and Complaints

I was told on may 16 that the billing department was having a glitch and couldn't bill me over the phone. So I tried online and that payment said it went through, then was rejected Monday the 19th. So I called and paid over the phone. Then the other payment went through from the first attempt that was originally rejected from your computer system. So not only was I double charged but it also put a negative balance in my account. Your customer service has told me you need proof that you took my money even though it shows I paid twice on your end.

Need help paying for gas and water

i have moved out of my townhouse on March 10th, 2022 i have received my final bill of 413.63 dollars and then 2 weeks later i had received another bill that says final bill of 667.98 and i had called to figure out what happened and they said they are catching up on the payments when i was paying my bill every month. I didn't have my heat raised anywhere above 60 degrees when i moved out and when i went back to check to see if i had any mail delivered at the town house address i saw their maintenance crew was inside the town house with all their power tools running and probably the heat up as well i feel that this is unfair because nyseg doesn't want to take responsibility for their mistakes on not reading the meters monthly and yorketown property management is also to blame as well because they have all the electric and gas meters all in one unit that other tenants dont have access to

On March 9, 2021, a NYSEG employee rang my doorbell at 1:48am over an issue I brought up in a Facebook comment that has been going on for a A YEAR! I commented on a post on their page regarding local outages and told them about a tree about a mile from my house that had been leaning on a wire for the last year. They asked for my account info in a private message and said they would look into it. That night at 1:48am a technician rang my doorbell asking where the tree was. It was not an emergency and someone knocking on the door at 2:00am was startling to say the least. She didn’t even apologize

My electric bill typically averages $150-$200 throughout the year. My most recent bill was $837! There’s no way prices are increasing that much. How do you expect people to have a bill jump that high? ESPECIALLY since during this billing period we were out of power for 4 days due to broken wires/poles from a storm.

My bill keeps climbing EVERY YEAR and is now on "budget" at $450 per month and today they pulled another $1768.10 literally draining my account and putting it in the negative., claiming this was overage of the year.. That would bring it to $600 a month for the year.. EVERY year it gets more yet I have purchased all new energy appliances, I heat with (2) 5 amp pellet stoves on thermostats whereas they do NOT run continuous, have finished 90 percent of my remodel and ALSO had an electrician come out and test for leaks and irregular voltage readings which he DID NOT find.., My bill is now a mortgage payment. PLEASE HELP

Our bill was tripled this month. We pay an average of 318.00 in the winter months. We just received a bill for 1,103.00 which is OUTRAGEOUS! We can not afford a bill this high and we do not raise the heat. This company should not be allowed to hike up prices like this at anytime. I am filing a formal complaint to the commissioner but wanted to put this out there. Disgusting that this is being done!

My family moved into an apartment 5/1/21 in which we used NYSEG for our electric. the first months bill we received was for over $300 and when i contacted them to confirm if this was correct they informed me that the meter reader in fact, read the wrong meter so they had to credit our account. after that we read our own meter every month. Come December 2021 we were moving out. We only resided in the home for 15 days out of December and the electric was requested to be shut off on December 28th. I never received a final bill so I had to reach out again in January. At that time, they advised the bill for the 2 weeks in december was $464.38 which i explained was not accurate and made no sense. they agreed that the meter reader most likely read the incorrect meter again because they have been receiving several complaints with the same issue. they asked me submit the current meter reading which i did and never heard anything back until yesterday which is a letter from a debt collector. i am extremely unhappy with their lack of customer service especially through a time where so many are struggling and they arent even attempting to return calls and emails. i am not willing to pay an incorrect bill and need someone to contact me ASAP to resolve this as it is not fair that they admitted to messing up my bill but never fixed it or even contacted me.

1. We only come to Monticello every other weekend (twice a month) as it is our secondary residence. We discussed the NYSEG billing questions with a few neighbors whose houses are also all electric and who reside in the Harris Woods community permanently - they pay much less than we do ($250.00 at most in winter months);

2. A few times I requested investigation, over the phone and via emails, as something suspicious, fraudulent, and illegal is going on - our previous bill for 4 months was more than $580. I asked them to reconsider the amount and bill us monthly, not for 4 months. They reduced the amount to $508.20.

3. Today, we got a bill for the period from 01.06.22-02.07.22 for $614.41! It is not possible for a family of two who comes to a secondary residence house twice a month and is VERY reasonable in energy and heat usage to use 3,4000 kwh!

4. I gave them a phone call and asked to investigate - as I said, it is not physically possible for a family of 2 who has come ONLY twice in January, 2022 to use electricity for more than $600.00! We unplug all electric devices and leave the thermostat at 52F in 2 rooms so the water in the pipes does not freeze.

We now have to escalate these issues to the next level (e.g., FTC/Federal Trade Commission, BBB, and State Attorney General) and hope they will help us investigate the case and reconsider the bill amount.

I have been tracking the NYSEG very old meter for weeks with pictures at "Fall back rate" 7am and 11.30pm everyday. Repeatedly the day meter increases at night and fluctuates in the reading during the day with no change to the items running. Also the night meter increases during the day which confirms that for some time they have been stealing from us and overcharging. I am attaching one set of the pictures showing the day meter increasing during night time hours! First picture 11.30pm Jan 27, 2nd picture 7am Jan 28th.

We chose not to use the electrical heating or air conditioning for years due to prior high charges by NYSEG. Since the weather has been extreme in the Northeast this winter, the electrical heating had to be used but this time we did so with extensive meter picture documentation. Will continue to document with pictures until this is satisfactorily resolved by NYSEG.

I looked online to see my current electric bill, which stated that I didn't pay my October 2021 electric bill by mail on 12/15/2021 and if I didn't pay by 12/29/2021 our service would be shut off.I immediately called customer no service telling me they sent a bill so I sent out Octobers bill regardless of the situation. Three days later I went to the web site again which they now had increased to reflect November's bill as well, I called customer no service again to speak to a very pleasant gentleman by the name of Tyler who stated the October statement had been received and that the current chargs were for the month of November, I asked him how to pay it immediately which he instructed me to go back to the website and use a credit card to resolve the current billing and I did. When I received a paper bill today 12/22/21 dated 12/18/2021 on paper they wanted monthly installments paid to them with the first being 20.00 due before 12/29/2021 or the power would be cut off.
My credit history is impeccable not to mention paying NYSEG UPON RECIEPT as soon as the bill arrived. This bothers us tremendously especially at Christmas time that the company NYSEG no service would send out letters like this to people who do have outstanding payment history for over 21 years.
Our power went out on 12/04/2021 at 11:00pm Saturday night, well okay that happens quite a bit, we called the next morning to the automated service, no service only to hear service would be back on at 12pm Saturday. I immediately shut off the main service entrance, ran out and bought a generator to back feed into my service. At 5:00pm they called to say the power was restored, again thanks customer no service.
Years ago we had a fire and explosion at our home, the power was still connected to the service entrance which was replaced with a new one. When we needed temporary living to work on the house a mobile home trailer was installed so where it was being placed, the overhead power had to be underground per code and not above the trailer, prior to the install a pole knocker from NYSEG no service came out and rapped on the pole. He told me the pole had to be replaced as there was dry rut in the center. NYSEG no service from Oneonta, NY called days later to tell me the pole had to be replaced at our expense, at this time I didn't want to argue with them as we needed minimal power interruption. They told me that we had to come from Clinton to Oneonta to pay by check in person, I had to take the day off work, they wouldn't except a credit card. Our contention is why if we pay for delivery of services should we pay for a pole, Merry Christmas NYSEG customer no service, may you never have to deal with this utility no company.

Account of Mary C. Leibnitz - Account number [protected] - 1 Pan Road Patterson NY 12563
Statement Date November 2, 2021 and forward.

On November 6, I received a bill that was ten times the bill we had been receiving for the last year. I called to question the high cost and was informed by your representative that they had not previously read our meter going back to mid-2020 approximately a year and a half ago. For this entire time period they had used estimated billing and were estimating very low. They had bulk charged us for 5748 kWh following a meter reading on October 19, 2021. This first call was made on November 10, 2021.

While I had agreed that the correction to the kWh usage was a proper procedure I had specifically noted to the representative that on this bill for October 2021 the supply charge had been raised from approximately 6 cents per kWh (on prior bills) to over 7.5 cents per kWh. The entirety of the under estimated electrical usage for 18 +/- months had been charged at the newly increased 7.5 cent rate. A recent large increase of over 25% from prior bills - likely even higher when compared to the 2020 rates that were also based on use estimates.

I did a quick calculation based on the information available to me and have determined that I was overcharged approximately $100 due to this billing error. I will note that I am a licensed professional engineer in NY (#080074) and I am willing to perform more exact calculations if required. In my career I have worked with the NYPA, NYSERDA, ConEd, LIPA and various other utilities in several states. This over billing is at least just a clerical error but at worst is an active policy designed to rip off your customers. I have witnessed a similar pattern in the billing for all of my neighbors in Putnam County and if not considered negligent it is obviously
highly unethical.

I have since contacted your company via phone November 12, November 22, and today. On my last call I spoke with "Kate" who informed me that all my calls were documented and that the person to contact on this issue was unavailable but should get back to me within two weeks. To date I have not heard of any progress on my complaint.

Last week I paid the full amount of the last bill LESS the $100 estimated for the overcharge. I included a note to this effect in the envelope and had the reason for the $100 deduction also written on the invoice stub and on the check.

I am filing this complaint because it appears that my concerns are being ignored. I would accept a billing deduction of $100 to cover this issue. It may not be exact but its pretty close, based on the information I have.

You have my phone number on file and I provided it a second time - [protected]. You may call me at any time

David Leibnitz, 1 Pan Road - husband of Mary Leibnitz and the payer of all bills.

In September 2020 I completed the online form to ave a dead tree trimmed that is at/around power lines that feed my home. An arborist came on 9/18/2020 and looked at the tree and agreed it needed trimming so Erie County NY could come and remove the tree as it's on the County right of way. Numerous calls and additional online correspondence yielded no result. Most recent call of 9/27/2121 NYSEG stated they were busy and have to prioritize calls and we would be on their schedule until sometime next year (2022). That would be at least a year and a half since the original request. Branches continue to fall and with winter approaching I have fear the power line may be compromised. The trim would take a minimal amount of time. Last minth the trees across the street were trimmed and when asked about my situation I was told it wasn't on their schedule.
Ron Jozwiak
679 Ransom Rd
Lancaster NY 14086

Phleps Mansion Museum 191 Court St., Binghamton, NY 13901, has an exorbitant electric bill in the period 6/1/2020 to 5/31/2021 Acct# [protected]
Our usual bills for the fiscal year 6/1 to 5/31 run about 5-6, 000 per year.

In the 6/1-5/31/2021 year our bill is over $19, 000. This cannot possibly be correct as the bldg was closed due to Covid 19 and all meetings, programs, etc were suspended.

How do I get someone to look at this and help explain a 300% increase when the bldg was not being used.

Mildred DeWitt
Phelps Mansion Museum
Treasurer
[protected]@aol.com

I moved into a brand new building june 15, 2021. No one at nyseg could locate my apartment unit in their system even though there are only 8 in the entir building. I was provided with an incorrect meter number ([protected]) and they listed my residential address as 234 main street unit 3, *, ny. All incorrect. I notified them immediately and was told th ebuilding manager had to contact them to correct the issue. Skip to a month later, I was issued a new account number, provided with meter [protected] (correct meter) and listed as residential address 234 main street unit 203 (incorrect). Fifteen days later someone from nyseg came out did a meter reading. I received the ill (for 15 days worth of service) on 08/13/2021. Today, 08/17/2021 I was doing my bills so I logged into my nyseg account. I noticed the following:
1. I was issued yet another account number
2. I finally have been listed with the correct address
234 main street unit 202, *, ny
3. They changed my meter back to the incorrect meter number [protected]!

I called nyseg so they will correct the issue and the arogant person on the phone said no mam meter [protected] is allocated to unit 203! I feel like this is a twilight zone episode!

They refused to change it back to the correct meter even though one of their supervisors came out less than 20 days ago confirming the correct meter for my unit (unit 202) is in fact [protected].

I am refusing to pay a bill until the resolve this issue. I am boarding consulting legal counsel, because there must be some law reagarding inappropriate/false billing. I will not pay for someone elses service.

I want them to ensure they have my correct unit and meter number listed on my account. I also feel as though they should void the bill for august and even go so far as reimburse me for june/july because I have no proof and they have provided no proof ensuring I am paying for my usage and not someone elses.

Since the last week of june I have made at least 10 phone calls and have spoken to numerous people over at least 20 hours of my time attempting to have this issue resolved! Due to the incompotance of whoever at nyseg, I have been receiving false charges from an address and meters that are not mine! How dare they charge me for that. I want the issue fixed immediately, for this to be escalated to the corporate office and to be reimbursed due to lack of proof of correct meetings and most importantly waisting my personal time with my child and increasing my frustration in a period of time that is alretady stressful for all.

Until it is resolved I will not pay for service. This will result in someone else's electricity getting shut off and then nyseg and the building owners will have a whole other issue and irrate customers on their hands!

I will also seek legal recourse!

I've lived in my single family home for approximately 6 years. Recently due to covid I've started monitoring my bills. Upon receiving a $558 electric bill I noticed I've been being billed for a commercial account. I call customer service they advise me this has been going on for as long as I've lived in this location. They investigate and do nothing for this. I'm now receiving another electric bill for almost $400! Last month my electric bill was $25! This month it's almost, $400!

On June 25, I had a spectrum connection installed at my residence. I just purchased the home. The spectrum technician had an accident while installing the connection. He drilled into the main power line coming out of the meter which supplies electricity to the home. The incident was reported to Spectrum and NYSEG. I had called NYSEG on June 25 prior to me leaving the home and informed them that the wire had been comprised by the technician from spectrum. I asked the customer service rep if I needed to turn the electricity off since I was moving from NJ to NY and I was moving the next day, June 26. The customer service told me not to turn it off and that a unit would be dispatched to assess the situation. I asked the customer service rep to call me and let me know the status. I arrived the next day with my moving truck only to pull up to the house and see that NYSEG removed the meter disconnected the overhead wires and I was never informed. Upon calling NYSEG they stated the wire needed to be replaced and I had to get a licensed electrician and have the new connection inspected before anyone can come out to reinstall service. I needed to provide paperwork to NYSEG verifying the installation was approved by a license electrician. Numerous phone calls back and forth and no electricity. Every time I call there is a different question asked. What email did it come from; what email was it sent to; how many wires are overhead, when was it sent. The inspector sent the paperwork to NYSEG July 2 at 2:30 pm. Still no power. Called again this morning July 6 at 8:30 a.m. Again I was asked how many wires overhead. I explained I am not at the home since I have no electricity and I work from home. I had to make alternative arrangements, since I am misplaced from my home that I purchased two weeks ago and I can't live in it. I need to work and need electricity ASAP. I cannot use the bathroom, use the stove or work from home. Please help.

In November 2019, NYSEG hired DDS, subcontractor, to put gas under the road from our side to the house across the road. Since then, water has flowed under the road and has completely ruined our front yard, including trees. I have spoken with Jordan Potter from DDS and NYSEG multiple times with no improvement. However, it is your (NYSEG) responsibility since you hired them. The address if 6617 State Route 90 North, Cayuga, NY. Please respond to [protected]@gmail.com.

We have lost power three times in two weeks, June 16th, June 24th, and now July 1st. We signed up for the app which is mediocre at best. When we are not home and need to know accurately the current situation it does not allow a way to contact anyone after 7pm. The only reliable way that we know that power has been restored is with our Ring alarm system. Today NYSEG sent a text that power was restored. When I checked my Ring alarm system it was still offline. Three times in two weeks is ridiculous, especially when bad weather was not an issue for two of the outages.

Usually I pay my electric bill with my debit card online and at a certain time since I am dependent on Social Security. Next meter reading was to be done on January 11. 2021 according to what is online using my account. January 2 NYSEG went a tried to pay themselves with over $100, which of course I didn't have money there in my bank. What gives them the right to do this and then threatening me with legal options. Maybe someone should look into their practices. I did give them a meter reading, so they knew the bill wasn't that much anyway, but still, a letter of possible legal action. I only owe them like $42!

Seems I complain and no one cares. So maybe I will go to jail!