NonStopDelivery [NSD]’s earns a 1.3-star rating from 246 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Delivery Issues
I was expecting a delivery Friday 06/06/2014 between 2 and 6 pm I took of work Friday. I checked the NSD tracking system a saw the same information that I saw the previous 2 days 6:51 am, 06/04 Arrived at Terminal Location; HOUSTON, TX. While I spent hours fighting on the phone with NSO and the Supplier I finally got it delivered.
My point of this complaint I should not to have to wait days for NSD to process my item through from one local delivery station to another Local delivery station. And have to fight to get it deliver. During my argument with NSD I was told it would not be delivered until Monday or Tuesday. If I had not argued with them and insisted on delivery it would have sat in Houston for 5-6 days about 17 miles from me.
Note Non Stop sub contracts out to local companies
inexcusable &service&
Bought a cast iron tub from Home Depot. It was to be shipped to my home by Non Stop Delivery. I called HD to check the status and they said it made it to my town on 9/13/13, and scheduled to be at my house on 9/17/13. With that information, I scheduled my contractor to come out on the 19th at start demolition in my bathroom. Here's the important part, I...
Read full review of NonStopDelivery [NSD] and 4 commentsLack of service - delivery not delivered as promised
On february 20, 2013 I ordered a 9 lite panel door with large dog door in it. Order #w183528036. I needed this to allow our puppy and older dog to be able to go in and out to use restroom. Both are dog door trained. I volunteer at local banquet every year the banquet lasts all night and I can not get away to let dogs out. The door was not able to be shipped by anyone else I suppose so nsd brought it from somewhere down south I believe. It hit wyoming state line on 2/28/13 via i-80 and instead of coming odown to rock springs it went north to casper, wy. Where it remains. I as of 3/6/13 have not yet received this door and was told that basically there is no guarantee of a delivery date. But maybe by this saturday. Now the night of the banquet despite our attempts to come and let the dogs out my carpet was ruined. My husband has to have surgery next week and I really need this door... If I didn't I would tell home depot to stickit where the sun does not shine...
Please if anyone reads this do not use non stop delivery they also ship for sears, ace, lowes, etc...
My company in Rapid City SD placed an order through Home Depot in Gillette WY (we do not have HD here) on March 5, 2022. The $2,000 shipment stalled at this company in Casper WY on March 25th. Home Depot attempted to intervene on April 4, 2022. They contacted NSD. You cannot get a human on the toll-free number. You can only enter the tracking number and destination zip code. Their automated response is that the shipment is at their terminal. Da, WE KNOW THAT!
Home Depot put pressure on them to get this moving, so last night at 8:00 PM, they called our office number. DA#2, we are not open like most businesses in the late evening hours. The female left a message to to call them back. That call goes to the toll-free number we've been calling for weeks, only to get the same message regarding the item is at their terminal.
This is now a month-long episode. NSD is worthless. They do not have any phones number listed on the Internet, even their corporate number is non-working. I am going to also file a complaint with the USDOT and the USFTC. I am unhappy, my customer is extremely unhappy.
I even called at number is Casper WY to locate this business. That company will most likely be out of business soon. While typing this Home Depot's person attempting to resolve this just emailed me an "Escalation Ticket" for NSD.
Replied
No Delivery
Ordered Wood Furnace est delivery was 9/28/12 It is 10/02/12 and the local NSD can't tell me where my shipment is or when it will be delivered. I don't think they could have lost it since it is 530lbs and around 3 ft tall! We paid almost $1300.00 I want to know where my product is, actually I would like my product delivered without any more excuses! On the log it says left message for customer which is a lie, no phone calls or emails from Non Stop Delivery, how about instead you type in on truck for delivery! I know this is NSD that can not seem to do what they need to do but I bought my product from Home Depot & they are the ones that decided to contract with this pitiful company, next time I order a large product I will choose site to store so if my product isn't there I can look the local HD manager in the eye while I listen to excuses!
![NonStopDelivery [NSD] - No Delivery](/images/complaint/full/634116/TlNELmpwZWc%3D.jpeg "NonStopDelivery [NSD] - No Delivery")
![NonStopDelivery [NSD] - No Delivery](/images/complaint/full/634116/image_666b050db9778.jpg "NonStopDelivery [NSD] - No Delivery")
The complaint has been investigated and resolved to the customer's satisfaction.
I was having a sofa delivered from NSD...it was coming from texas...just to mention cost us $1700... it took about a week to get to windsor locks ct...ok no problem...it sat there for a week.before they said they could deliver it...We live about 15 minutes away...but ok...no problem...then we finally have an appointment to have it delivered...in which we made from 12-2...since my wife had to leave for work...they were late...we had white glove service...in which they refused to take our old sofa...and the driver was rude about it saying he dont take nothing..and actually said that white glove delivery means a 2 person delivery...this guy works for the company and doesnt know what white glove delivery is...sad ! then after about 5 phone calls in which they told me they would take out the old sofa...we made another appointment...late again...wanted a signature without seeing the sofa...they brought it in...and it was damaged ripped...the driver said it wasnt his problem it was the doorway that ripped it...so we had him take it back...half of the sectional at least...the other half they just dropped in the living room...and left it...not to mention me my wife and kids were so excited about our new sofa...what a dissapointment, , , what a joke..never again...This company is awful...they dont care about customer service...THEY LIE..and they AVOID..
Class action suit let's do it !
I'm currently waiting for a delivery, it was delayed a week further the day after I ordered it, but I was like all right, we'll see what happens. The tracking is a disaster, said delivered on the 12th, even though new date isn't till the 18th, and pkg wasn't delivered anyway. Now it's sitting with a delivery exception somewhere. I'm 100% in for a class action lawsuit
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Overview of NonStopDelivery [NSD] complaint handling
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NonStopDelivery [NSD] Contacts
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NonStopDelivery [NSD] phone numbers+1 (800) 956-7212+1 (800) 956-7212Click up if you have successfully reached NonStopDelivery [NSD] by calling +1 (800) 956-7212 phone number 0 0 users reported that they have successfully reached NonStopDelivery [NSD] by calling +1 (800) 956-7212 phone number Click down if you have unsuccessfully reached NonStopDelivery [NSD] by calling +1 (800) 956-7212 phone number 1 1 users reported that they have UNsuccessfully reached NonStopDelivery [NSD] by calling +1 (800) 956-7212 phone numberCustomer Service+1 (703) 964-9500+1 (703) 964-9500Click up if you have successfully reached NonStopDelivery [NSD] by calling +1 (703) 964-9500 phone number 0 0 users reported that they have successfully reached NonStopDelivery [NSD] by calling +1 (703) 964-9500 phone number Click down if you have unsuccessfully reached NonStopDelivery [NSD] by calling +1 (703) 964-9500 phone number 1 1 users reported that they have UNsuccessfully reached NonStopDelivery [NSD] by calling +1 (703) 964-9500 phone number
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NonStopDelivery [NSD] emailscustomercare@nonstopdelivery.com100%Confidence score: 100%Supportsgoodwin@nonstopdelivery.com70%Confidence score: 70%info@nonstopdelivery.com10%Confidence score: 10%support
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NonStopDelivery [NSD] address4500 Southgate Pl., Ste 300, Chantilly, Virginia, 20151, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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Estes delivered my equipment to nsd on 15 sep 2023. The equipment was to be delivered on 22 sep 2023. We are still waitting and no-one has contacted us from nsd and it is 9 oct 2023! according to our state's attorney we can file criminal charges of interstate fraud plus other charges since the value is over $1,000.00!
Just kept marking item delivered - when they set an appointment FINALLY - they marked it delivered FIVE HOURS before the appointment start time. Never calls back and you cannot get through you just have to leave a message. WORST Customer service I have ever experienced
Ordered a vanity from Home Depot.
Scheduled delivery, they changed the delivery saying it was our request which it was not.
Took another day off for the second for it still not to arrive.
Company will not answer phone lines and it disconnects after 16.20 min. Trying the chat option they disconnected as soon as we asked a question.
I ordered a shower unit kit in 2 large boxes. The items were thrown out onto the front lawn and the delivery person took off. There are holes in the boxes. The items were suppose to be put under cover of the front porch. Delivery on 5/92023
They delivered my new furniture and drug it across my brand new wood floors which are less than a year old. the room has never been used as I've been waiting over 7 months for my order. after damaging my floors there excuse for denying is is that the guys who delivered it said they didn't do it.
They received my bed on 3 /10/2023 delivered footboard and rails no head board said they would deliver on the 20 still waiting very unprofessional group never using either company again
This company dropped off an open box defective item without a packing slip at my door steps, instead of the item that I ordered through Home Depot.
The delivery drivers backed into my car and damaged the whole rear end of my vehicle. I am not going to give my bank information to anyone to handle something the non stop delivery drivers did to my car. I need someone to call me and discuss a solution.
Somehow they Lost my lawn mower tractor while it was in transit to my house. I bought it from homedepot and they did not even bother to call, email or inform me in anyway that my order had been completely LOST in Transit. Seems legit!