North Texas Tollway Authority [NTTA]
Reviews and Complaints

I received a bill of $345 for paper plates that I now have a toll tag for. I contact NTTA to have my new toll tag applied to the bill so it could be reduced, and I could pay it on 3/19. During the call, the lady I spoke with advised that she had removed the bill and I would not be billed for the charges. I asked her multiple times if she was sure as I had the funds and was prepare to pay for whatever the remaining balance would be after the fees were applied. She assured me that she had taken care of the it and I would not have anything additional to pay. I was beyond thankful and sobbed on the phone as I asked her if she was sure. She again assured me. Fast forward to last week when I received a bill for $280. This was the original bill after a $65 payment had been made. I called and spoke to Stephanie I believe regarding the bill. I advised her that I had spoken to someone on 3/19 who assured me that this bill had already been taken care of. She advised that she could give me the discount to total around $180 but that she could not void the invoice. I requested multiple times that someone please review the audio from my previous call on 3/19 as I had called to pay for the invoice and now did not have the funds to pay this lump sum. I requested to be transferred to a supervisor to discuss at which time I spoke to Mario. He again told me that these were my charges and there wasn't anything he could do aside from discounting the fees to take into account the toll tag. On several occasions he was rude and talked to me like I was an idiot/child and wasn't listening. He made several mistakes when speaking and didn't take responsibility for them. I told him I would pay the fees but I would not be able to pay them at one time since I was essentially lied to about this bill. I requested that someone with NTTA review the recording on 3/19 and contact me to discuss as this is something that NTTA is at fault for and someone should be held accountable for. Someone should at least acknowledge their mistake. Today I was contacted by another supervisor at NTTA who proceeded to review all of the transactions with me again and advised that these were my charges and I would be responsible. At no point have I disputed that these were my charges. I have stated multiple times that I initially called to pay the invoice. She advised that after the call on 3/19 it looks as if the charges were regenerated from back in 2021 but they were still my responsibility. I asked her multiple times if she had reviewed the audio as that it what I requested the call for and she advised she was reviewing the transactions which I had already done with Mario on 4/23. I again requested it be escalated so someone would review the tape and acknowledge that there was in fact a mistake that NTTA should take responsibility for. She initially acted like she would submit a request but then advised the charges were mine and I would be responsible for them. Again, I am not disputing that these charges are mine. I am though arguing that NTTA told me one thing and someone did not follow thru. I requested a number for a corporate office and again requested someone review the tape so SOMEONE would acknowledge that I am not full of it. This is completely about someone lying to customers and the company not doing anything to make it right even if that is only to acknowledge the mistake. Instead I have been talked down to and made to feel as if I am a Karen and trying to get something for free which has never been the case. I had one request and even today that lady could not follow thru.

In November of 2019 My vehicle was used in a toll booth for a total of $5 in fees. Supposedly I was sent multiple bills in that timeframe but I received nothing. They subsequently waited 2 years to send my 3rd and “final” notice with thinly veiled threats and $40 in late fees, despite never sending me the first bills.

I spoke with them at length over the phone explaining that I was deployed and the only reason my car was in that part of the state was because my father had died and we were dealing with his estate. Had I known there was a toll bill, especially of such a insignificant amount I would have paid it. They claimed they could do nothing with the late fees as it was already with “legal”. Essentially charging me the maximum amount in fees, waiting until I couldn’t contest it and THEN sending me a bill.

Unethical billing practices. I have seen countless similar stories online for the NTTA and other toll road authorities in Texas.

I received a bill for toll charges from 11/16/21 to 12/12/21 for the amount of $18.39. I sent a check #3667. My banking institution showed the check was cashed and posted in my account on 1/10/2022 prior to the due date of 1/12/2022. NTTA cashed the check but did not show those charges were paid in full.

I received another bill for toll charges 12/27/2021 to 01/06/2022. There were charges that were double billed from the previous toll charge bill. I sent a check #3671 for the amount of 12.26. That check was posted at my financial institution on 1/19/2022, prior to the due date 2/06/2022.

-NTTA sent me a 1st Notice of Non-Payment for $18.36 and $10.00 for late fee's.

-NTTA sent me a 2nd Notice of Non-Payment for $53.39 which included $18.39, $10.00 late fee, and additional $25.00 Second Notice of Late Fee's.

-I sent a letter to NTTA on 3/15/2022 to NTTA that the $18.39 was paid on time and no late fee's should have been charged. The return receipt was signed by JV on 3/19/2022. There was no response from NTTA that payment has been received and credited as paid.

-NTTA sent a 3rd Notice of Non-Payment. In addition, I've received a debt collection letter from Professional Account Management.

NTTA send me a bill of $1026.00 on toll chargers, so I call them and tried to make payments arraignments' so they said told me that they will be send them me a Email with the payments plan to I can sign it and returned to them, well 2 weeks past and I never got it so I call again and spoke with a different person and she told me that my bill is now $1700.00 and that I have to paid it an full no arraignments she was very rude, so I need someone to help me with this please because also they put a block on my 2 cars to get my registration even though that mine is the only one that I owe tolls the other vehicle is my wife's but im also in the registration. Please I need help with this situation

I have had a toll tag for the last 10 years and noticed a few months ago that a lot more was being deducted from the auto pay than what I was actually using. I removed auto renew because I had more of a balance in my account than what I was using. I then began receiving zip Cash notifications in my mail. Even though it shows on my online toll tag account that the tolls were being taken out appropriately, I was still receiving zip cash notifications for the same tolls. I called Customer Service and I was told that I hadn’t updated my new plate number. I explained that the tolls were still being taken out of my online toll account, and that I was being double charged through a zip cash account as well. They offered to knock $50 off of what the cash amount was, but I don’t feel that it is right to double charge me at all. I shouldn’t have to pay any of the zip cash because it was already taken out of my toll tag account.

I am being over charged for trips I have not made, the following are the only trips I have made because I keep a calendar with all my trips for my jobs. Please fix your system and correct the mistakes, and quit over charging my license plates.

On 2/16/22 I went from Garland George Bush Toll Way to 3208 Thunderbird Lane in Plano to work.

The 2nd trip was on 2/22/22 to work at 2301 W. Campbell Road in Garland, Texas.

Carolina Melton aka Billy Melton

500 Broken Arrow Pass

Quinlan, Texas 75474

Received a bill on 2/25/22 for tolls dating back to 5/14/21. It is a first notice. Have proof of payment for tolls through 7/26/21. Called NTTA customer service on 2/25/22 at approximately 4:40 pm CST. Spoke with a customer service representative named Janae. Heard laughter and chatter in the background. She stated she had no record of the numerous payments I have made over the last 3 years. The only solution she provided was to prove to NTTA that I paid the tolls. She did not provide info on where to send the proof. Asked to speak to a manager. She denied the request. Asked for her managers name. She denied the request. Asked for her employee ID number or her direct extension. She denied the request.

To who this my concern,

We went to with my family to Texas. This was the first time, we were't good at location there and we ran to where we had to pay for toll fees.

In 28 November, we received a bill and we paid it right a way. After that we received another bill saying that we didn't pay for our bill and charged me for late fee. I wrote a note and attached a proof of payment and mailed it out.

We thought the bill was adjusted this time but we still got a another bill up to $38.81. This was ridiculous and we can't stand it any more. we send another documents with signature to make sure Tollway Authority got it.

Bad luck still comes to us this time. we got the third notice. I called Texas Tollway the rude lady said that she got my documents but she haven't got my check. She needed the back of my check. I told her I paid it from my account online how could I have what she needed. she said she didn't care. and she said she will put me in collection.

I immediately called my Chase Bank to make sure if my payment was sent out one time. They said it was sent out to NNTA but they didn't cash yet. If they have question about the check called us at [protected]

this is not my fault.

TODAY, 25FEB2022, I got a collection notice from NTTA.

Please correct all these mess and. And let me know if I have to got to the court.

Please reference Zip Cash Account ID [protected]. I was charged a toll violation for my Massachusetts vehicle license plate # 99394. This license plate is attached to my vehicle - a 2005 Silver Lexus LS 430 sedan. I have attempted for the last 4 months to have this charge removed as the picture attached to this invoice is attached to a commercial truck / trailer. Today for the 6th time a spoke with a supervisor named Leslie and she assured me that it is clear that the picture on the invoice is not a Lexus car - it is clearly a truck. Also, I will attach a picture of my car with the license plate attached! Please note that in Massachusetts the "CAR" license plates have the word Massachusetts on the top of the license plate and "The Spirit of America" on the bottom of the license plate. If you look closely in the picture on the most recent invoice BOTH OF THESE ARE MISSING! I have been working on this for the past five months and each time I receive the same promise that this will be resolved and I will receive confirmation via email. But I am still waiting. It has been over 20 years since I have been to Texas and my vehicle has never been there. I am hoping you can help with this extremely stressful situation ASAP.

My Toll Tag account has gone to collections as a result of “outstanding balance” from 2020. However, I have personally spoken with and made several confirmed payments via (main office billing associate). These conversations included “autopay” as well as alleged “outstanding bill” payments, which are confirmed with bank statements. My attempts to resolve this issue have been met with ZERO accountability, competence, or resolution. Half of the alleged (4) bills have been payed. Without any valid explanation for the source of the (424) toll charges. Leaving me with $500 in payments and an undetermined $600 + remaining. I am uncertain about where the ethics or morals of this company exist. As a business owner, I would expect at the minimum there are legal guidelines that are being breached. Please help. Thank you for your time.

I made several payments and wrote letter and received no acknowledgment. I just keep getting these late fee notes with the high fees added to them. I wrote complaining and did not receive any feedback. I am going to find out who I need to write and complain to someone in the city of Dallas because this is ridiculous. Somebody is filling up their pockets off of the poor citizens. Crooks are in your organization!

Sincerely,

Billie TaylorSmith

We do not drive on Texas Toll roads! We never have driven on any Texas Toll Roads. We have been being billed many months. We traded truck in April 2021. We have the license plates. we get billed every 2 months, We have filed case numbers, they give us credits, not for all balances. We get new charges for late fees.!

ZIPCASH Account ID [protected] : pin 8577 and 7308

License Plate CHK3102

Vehicle 2007 CHEV C25

I tried to resolve this by speaking with a supervisor who was very rude and couldn't figure the problem out. She became upset and told me she wasn't going to go back and forward with me that it was only 9am. No one has been able to tell me why I never received the bill and why the amount they verbally says I owe is totally different than what the online system says and the letter I received from my loan company says

I called NTTA (Dava) today and she was wonderful! She was very kind to me, patient, and helped me get everything I needed to be done! I couldn't find out how to write a good review, so I'm doing here.

As a customer, I would suggest her management give her a raise, ASAP. This woman is doing amazing at her job and if you do some type of training there, she should be training everyone in this company - she is the epitome of what good customer service looks like.

I would like to complain about the representative Davonte who refused to allow me to speak with a supervisor and continued to tau t and be rude. He asked me my name several times. He then asked me to spell it and asked again what is my name. I gave him the information about the street address, I gave it twice it was not enough. He never did help me and refuse to allow me to speak with anyone else. It was as if it was his goal to upset me . I do not believe this should be allowed. I have a invoice that is being billed to me but it does not belong to me, I sold the car over a year ago.

NTTA took out $10 from my account for usage on a car I do not own. I called them several times they just kept having me call back then said I owed them $1.16 and had to pay that in order to close my account. I had a vehicle AM0R3 registered but expired 10/2019 and that car was not on any tolls after that yet the charges they made to my account were on 2021 when a different vehicle with that toll tag used the tolls. I do not own a vehicle registered with AM0R3 or AMOR3. NTTA charged me for somebody else's toll usage and refused to correct their mistake. I paid the $1.16 cent to be able to close the account but they said the account will be open for 90 days after that payment to post any other transaction. It should've been them owing me money and paying me back not the other way. Please investigate them so they don't do this to other people and also so they don't charge me any further for somebody else vehicle. As of 2021 no vehicles with either AMOR3 or AM0R3 are registered to me. Pictures included one of my car expired plates the other of the invoice they sent me with a photo from their footage of a persons car that I do not own yet they charged my account for it. (clearly not the same plates or vehicles) NTTA tolls wrongly charged me. The footage proves its not the same car.

My husband and I have both experiences this TWICE now, on SEPARATE occasions. We both have used the NTTA, however, instead of receiving the emails notifying that our bills are are due OR the mailed letters with bills, we are now ONLY receiving third notices of non-payment. The NTTA IS A RIP OFF! I spent a 45min conversation with the supervisor who couldn't explain why we only received third non-payment notices without previous notices first. The NTTA is ripping people off with very high late fees. And I will be posting as many negative reviews with as many places as possible until the NTTA stop doing this to people. Because if they're doing it to us then they're doing it to others. STOP RIPPING OFF PEOPLE AND SEND THE DAMN ORIGINAL BILLS!

I an going to Do my best to keep this short and sweet In September 2020 I purchased a toll tag for 2 vehicles and said vehicles and set up an automatic debit so that when they can't gotten down to $10 that it would automatically reboot itself to 40 I now have been threatened to be thrown in jail from my car to be impounded and I'm nit's hard to be impounded I know how to toll tag didn't go down the tall roads without one got another letter in the The melt today stating that I had unpaid toll fees for A-day I never even left my home.. They wanna come take something that I have fought battles for my entire life to have the things that I get all for them to say that they're going to come in town my car for $1500 of unpaid toll fees when I own a toll tag. I went through cancer in 2020 to my fiance being diagnosed with lupus to in the year with my mother being diagnosed with dementia.. They wanted to take my only means of transportation rotation for something they say I didn't pay when I had purchased 1 but 2 toll tags. I thought it was a joke at 1st letters in the mail a scam people winning money like they do. But no it's legit they're seriously are going to come arrest me and end my car for $1500 of unpaid toll fees when I still to this day possess a toll tag.. I called to speak with a lawyer the lawyer won't return my phone calls. I called the judge the judge won't return my phone calls. They even call my mother on a daily basis that suffers from dementia. Talk about a scam. They should be proud

I have been asking for help for over one year now and nobody seems to be able to direct me to anyone to resolve my account. Basically, I'm being charged on my toll tag and also charged zip cash. I went into the office and they were extremely confused and didn't know what to do so set me up with a new account. Told me maybe I'd have to fight the charges later down the road. Now, I'm receiving letters about being a habitual violator. Nobody seems to be able to help unless you pay the crazy amount due. Who helps with any issues if the 800 number can't direct you or help you?

I used the toll road to meet a client to show him homes in the Dallas area on October 16th and our meeting was from 10AM-11AM. I received the toll bill for those charges, as well as an additional charge for a different date of August 21st at 11PM at night. I rarely use the toll road, except when meeting clients in the Dallas areas to show homes which are done during the daytime hours. I called NTTA to dispute the charge with no luck, as they would not remove the charge stating that it was my license plate, although the car description didn't match. I had an issue with this company before with padding on additional charges when not even in the area. I've also had friends have the same issues with padding charges. This company is ripping people off by padding the bill with additional charges and fees and there is no way to dispute the legitimacy of these charges.