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Canadian Automobile Association Customer Service Phone, Email, Contacts

Canadian Automobile Association
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www.caa.ca

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1.7 6 Complaints
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Canadian Automobile Association Complaints 6

ComplaintsBoard
C
10:59 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Sunday Jan 24/21 I renewed my CAA membership on line and was told I had a 24 hr. wait for full plus to kick in. That was fine. Monday morning I took the grandson to London with our other car and broke down. I couldn't stay with the car because I work for the MTO and had to get to work. My wife came up to London and stayed with our grandson until we could...

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ComplaintsBoard
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11:56 am EDT

Canadian Automobile Association customer service department

Wow! Has your customer service gone downhill. My husband's car wouldn't start this morning, so he had to take my car. I called CAA using his card and they wouldn't schedule a service call without talking to him first and they want to see his photo I.D. when they get here. That was after I had to call back because I got disconnected the first time around. They wouldn't even schedule the service call for later in the day when he would be back home and here to provide the necessary documents. The kicker here is that I paid for his subscription using my credit card. Now the question remains, who actually owns the subscription, him or me? Come on CAA and stop treating everyone like they are a common criminal. Photo I.D. now? The friggin car is in my driveway at the address listed in your files and I'm in possession of your CAA card. Sometimes you just need to use your brain CAA. Not every scenario is the same and please don't read me the privacy act BS. Looks like we'll be with someone new come February. Furthermore, is this the way you treat your long standing customers and seniors?

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4:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Automobile Association towing dispatch, complaint line

We called for a tow at 12:22pm, the Towing company informs me they weren't dispatched until 4;30pm. The call centre operator lies to me about call volume and cleaning up calls. Total lie because we were never in the queue! I waited until it was warm and the roads were clear to call for help, but I think incompetence was the major factor. Total waste of half of Superbowl Sunday. I will never use this service again. A lot easier to pay someone and get the service you need then pay in advance and be at Caa's mercy. When it's busy Caa is useless people!

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Is Canadian Automobile Association Legit?

Canadian Automobile Association earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Canadian Automobile Association to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Canadian Automobile Association is known for their high standards and safety. If you're thinking about dealing with Canadian Automobile Association, it's wise to check how they handle complaints.

We found clear and detailed contact information for Canadian Automobile Association. The company provides a physical address, 10 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Canadian Automobile Association has registered the domain name for caa.ca for more than one year, which may indicate stability and longevity.

Caa.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Caa.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Caa.ca you are considering visiting, which is associated with Canadian Automobile Association, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Canadian Automobile Association website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Canadian Automobile Association has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
V
11:34 am EDT

Canadian Automobile Association Crap service

I recently purchased my CAA membership and two days ago I had called their office for the first time to discuss the solution of towing a vehicle of mine from Canada to the United States. Its the vehicle owned by my friend who lives in the United States and was visiting family here in Canada. Thanks to the greatness of some Canadian piece of crap that vandalized my friend's vehicle by pouring antifreeze in to the fuel tank of his recently acquired Mercedes ML350, I had to have it towed back to the US. I was told by CAA that I could use my service call of 200KMS up to the border and then from the border call their partner company in the US which is AAA for the second call. I then proceeded to have dispatch tow the vehicle and I was told I had to wait for an hour. I was cool with waiting and it was realistic enough I guess. But then I get a call where I am told by the towing company they contracted to handle the towing that, they won't cross the border and it would be on the Canadian side and that AAA will have to come from the US and tow it from here. I was frustrated already. After I called AAA they said that they would have to speak to CAA in Canada who in turn calls me and tells me that I will have to pay $3.50 for every kilometre that the vehicle will be towed from the Canadian side to the destination in the US. At this time, they choose to reveal that I cannot use two service calls for the same problem and at a time. I was furious and frankly at this time, I am pissed because none of this information was communicated to me at the time when I first called and they said they had to listen to the tapes while I waited.
This is my first experience with these a**holes and I can assure you that this is a dumb ### service. It definitely is a waste of $115 annual fees I paid. I spend five hours figuring it our whereas a third party company in the US took half hour to come over and fix the problem themselves by taking my friend and his vehicle back home in the US. Shows how crappy our Canadian counterparts can be!

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2:12 pm EDT
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After coverage for roadside assistance expired on my vehicle, (Covered for 3 years when purchased) I purchased a Plus membership with CAA. Having now purchased a new vehicle with roadside coverage included I called CAA a to cancel my coverage and request a rebate. I was informed that no rebate is given with only 3 months left to expiry and that since my...

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9:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Not worth the hassle to get a tow from CAA. I purchased the "Gold" Membership as my family has a 5 year and a 6 year old car. My first call was 2 weeks after the purchase. I had a flat tire and the car would not start. The CAA rep (arrived after 45mins, thats ok) said that if he would help me boost and inflate the tire it would be 2 service calls (even if...

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Overview of Canadian Automobile Association complaint handling

Canadian Automobile Association reviews first appeared on Complaints Board on Feb 25, 2010. The latest review Membership was posted on Jan 26, 2021. The latest complaint Member and Tow Service was resolved on Feb 25, 2010. Canadian Automobile Association has an average consumer rating of 2 stars from 6 reviews. Canadian Automobile Association has resolved 1 complaints.
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  1. Canadian Automobile Association Contacts

  2. Canadian Automobile Association phone numbers
    +1 (800) 222-4357
    +1 (800) 222-4357
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    +1 (604) 268-5500
    +1 (604) 268-5500
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    British Columbia
    +1 (416) 221-4300
    +1 (416) 221-4300
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    South Central Ontario
    +1 (780) 430-5555
    +1 (780) 430-5555
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    Alberta Motor Association
    +1 (905) 984-8585
    +1 (905) 984-8585
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    Niagara
    +1 (800) 564-6222
    +1 (800) 564-6222
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    Saskatchewan
    +1 (418) 624-2424
    +1 (418) 624-2424
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    Quebec
    +1 (506) 634-1400
    +1 (506) 634-1400
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    Atlantic
    +1 (204) 262-6161
    +1 (204) 262-6161
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    Manitoba
    +1 (613) 820-1890
    +1 (613) 820-1890
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    North & East Ontario
    More phone numbers
  3. Canadian Automobile Association emails
  4. Canadian Automobile Association address
    500-1545 Carling Ave., Ottawa, Ontario, K1Z8P9, Canada
  5. Canadian Automobile Association social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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