Opodo’s earns a 1.4-star rating from 606 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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Replied
they took £50 for nothing
People, stay away from the company www.opodo.co.uk. I booked flight through this website. When I checked my account, it turned out that they took hidden charge from me. They overcharged me for £50, ‘coz I used Master Card. WTF? It was too much, as well as it wasn’t mentioned about this fee on the website. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry to hear that you have gone through such a disappointing experience. We'd love to look into your case carefully and, for that purpose, we'd need to know your booking reference and email address. Could you please fill in the following form to let us know the information?
http://www.opodo.co.uk/contact-trustpilot
Once we receive your message, we'll handle your case and contact you shortly.
Best regards,
James - Opodo Customer Care Team
Horrible experience with opodo booking
I booked with Opodo on 12/18/2012 for traveling on 12/24 between two Brazilian cities. They sent a confirmation notice and issued e-tickets details the same day as the booking. Since I later did not get any contact from them either by email or phone call. I presumed the ticketing had been made.. But when the three of us went to check in early morning 12/24, the plane carrier could not found our ticket information and said our tickets were not in their system. Stunned, we spend 3-4 hours tried to contact Opodo to get an explanation and rebook the tickets at the airport. However, Opodo replied that our ticket booking was cancelled on 12/19 and had e-mailed the same day the cancellation. But I could not find any cancellation email in my Inbox or Spam.
Opodo could not book any ticket for us until after new year. We were stuck at a foreign airport without any help from Opodo. Luckily enough, we finally ourselves booked ticket to leave the airport on 12/25 Christmas day, but we have to stay 1 night in hotel, taxi transportation, and other expenses.When we got home we contacted Opodo about this miserable experience and ask for some compensation. They denied their fault and gave excuses, one by one.
First they said they had notified me about the cancellation, and the payment was refunded; they have never been able to show the original cancellation email although we requested many times. Then they said there was a system error/ technical issue. Yesterday, 1/8/2013, they said it was due to the credit card payment being declined [the card has very high, much more than enough credit limit]. Ridiculous, every email from them was a lie.
If they made a mistake and caused a customer's damage, they should admit it and compensate it, but they just lied and blamed customers.
I went online. I chose the British Airways option for the 07/08/15 to 24/08/15, with a 20 minute stop over in St Lucia. After taking my payment of almost £1400, I was sent confirmation for 01/03/15 to 24/08/15 on United Airlines with a 5 hour stop over in Miami. Then I was charged £250 to cancel the booking 2 hours later. They claimed it was my fault and could do nothing. I feel mugged.
Wow, this complaint was posted years ago and this is STILL going on! Exactly the same thing is currently happening to my husband who is now stranded in Salt Lake City-his flight was confirmed by Opodo via email, yet his booking ref is not working and the flight operator has no record of his booking! How is this company still operating? A new flight will cost him £1200 - how is this fair? I'm going to Watchdog, and the papers and I am determined to get this company shut down if the problem is not resolved.
Replied
Their phone numbers does not work
Sold us plane tickets for £2800 only to call us the next day and say for us to contact them by a phone number that doesn't work or have our tickets cancelled. Every number they have does not go through and now we are worried that the money charged to our account may not be refunded.
Read full review of Opodo and 45 commentsOpodo Reviews 0
Overview of Opodo complaint handling
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Opodo Contacts
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Opodo phone numbers+44 800 368 3866+44 800 368 3866Click up if you have successfully reached Opodo by calling +44 800 368 3866 phone number 403 403 users reported that they have successfully reached Opodo by calling +44 800 368 3866 phone number Click down if you have unsuccessfully reached Opodo by calling +44 800 368 3866 phone number 647 647 users reported that they have UNsuccessfully reached Opodo by calling +44 800 368 3866 phone number
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Opodo emailsbcn-customercare-supervisors@odigeo.com100%Confidence score: 100%Supportcontact@opodo.co.uk77%Confidence score: 77%support
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Opodo address26 - 28 Hammersmith Grove, London, W67BA, United Kingdom
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Opodo social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 13, 2024
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