Opodo review: Reissue of airline ticket by Opodo 1

I booked a flight and hotel package from Manchester to Las Vegas via Amsterdam from September 21 - 27 2024. I booked this with Opodo, and the flights are with KLM.

Opodo booking reference: 15559368833

In July, KLM sent an email to me and to Opodo to advise that they had cancelled my outbound flight on 21 September, and instead offered an alternate flight on 20 September. I contacted Opodo to advise them that I accepted this alternative flight.

Separately, I contacted KLM customer services as I had booked some seat reservations directly with them on the now-cancelled flight, to ask for the reservations to be carried over to the new flight. Whilst they were doing this for me, the KLM customer service representative advised me that Opodo had not yet reissued tickets for the new flights. The tickets that I received from Opodo via email are still dated 21 September (i.e. they are for cancelled flight, not the alternative flight that I accepted). KLM advised me to contact Opodo to ask them to reissue the tickets with the correct date (20 September 2024).

I have contacted Opodo several times via phone and web chat to ask for this to be done. I have checked with KLM today who still said that they are awaiting the tickets to be reissued by Opodo. When I contacted Opodo today they simply re-sent the old tickets dated 21 September once again.

I'm very concerned that, if I don't get this matter resolved, I will turn up to the airport and not be allowed to fly as the tickets were not correctly reissued by Opodo.