Opodo
Reviews and Complaints

Purchased flexible tickets on Opodo website which included baggage, Opodo confirmed the booking, but eastern airways are saying there is no baggage on this ticket when it is only a value ticket. I know I have paid for this ticket which included baggage, but between Opodo and eastern airways I'm not getting anywhere as they are both saying the opposite to each other an I am stuck in the middle with no baggage for my flight which I have had confirmation of from opodo.

On 16.12.2023 I purchased a ticket online in Switzerland for a flight PPN (Proserpine) to BNE (Brisbane) in Australia for 18.01.24. The cost was CHF 189.30, including seat and luggage extra fees. It is booked on my credit card as 'Opodo, Barcelona'

On 15.01.2024, I have a charge from 'Opodo Prime, BCN' for CHF 79.90. I made no further purchase with Opodo and therefore wish to see what I am charged for. I requested a receipt over the App and received nothing.

I did get the booking reminder per email on 15.01.24 and set up the App to check all details. I do not recall making any purchase on this date.

I would like proof on what this CHF 79.90 charge is on my credit card - an invoice copy or receipt. I believe it is an incorrect charge.

My name is Frederick Egyir-Croffet living in Bern, Switzerland. I was helping a friend Mr. Samuel Gyau to pay a fare and hotel to Thessaloniki, Greece through Opodo. I followed the payment procedure till everything went through but on the screen it was said the transactiion has not gone through. I was however astonished to find out that on 06.02.2024 CHF 502.18 for Opodo Barcelona and on 07.02.2024 CHF 93.68 has been charged on my Mastercard for the transaction which your site said has not gone through. Please do well to refund the said amounts to the account of the Mastercard.

Thank you

Frederick Egyir-Croffet

[protected]@hotmail.com

I bought an extra baggage and there was a confusion with KLM and wanted a proper invoice as exactly how it appeared when doing my purchase so I can send it to KLM as evidence! Sent you full email and the response is abysmal and I need you to deal with and stop stressing me! Your phone number +[protected] don’t work neither so give me the right number to call!

On 23rd January I booked two retuning flights from Newquay to London Gatwick at a cost of £366. The flights I booked were Super Flex which included luggage and change or cancel for any reason.

On looking on the airline website (Eastern Airways) it showed that I had a booking for a Value ticket without luggage. The airline would allme to add 15k of luggage at a cost of £30 per bag per journey. I needed 23kg of luggage per person and was unable to add that as it was a value ticket.

I would not have purchased a value ticket for that very reason.

As the flights are of no use to us I telephoned Opodo customer services to cancel them believing I was entitled to an 80% refund because of the extra insurance I had paid Opodo for only to be told I will only receive £133 refund.

I am absolutely disgusted at this as the ticket I had booked was not what was advertised.

gillian.[protected]@talktalk.net

dear sir,i have been booking a flights for london to barcelona and booking id.[protected] and i have been cancell my flight in august but i am still waiting my refund,a lot of times i have been contacted by phone but they dont gave me a good respond to me so please help me in this issue thanks.i am very greatful to you.my email address is;[protected]@gmail.com.

I had booked multiple flights for an Australian trip on Opodo (see invoice attached). One of the flights, Brisbane to Cairns (highlighted in yellow in the invoice) was cancelled by the airline, Jetstar. They then refunded the amount back to Opodo, as was confirmed by their agents during a chat (chat history attached). When I contacted Opodo, they claimed not to have received the money. I again, contacted Jetstar, where they again confirmed the money was sent to Opodo and asked me to tell them to contact the airline directly if there was any issue. I chatted again with Opodo and gave them this information. They have not gotten back to me or refunded the amount due to me, though it is nearly 2 months since the flight was cancelled.

My flight was cancelled on October 17. Since then I have been trying to get my money back. There hasn't been anyone to reach out to.

So I'm asking for the cancelled flight money (€130.30) that I have been charged with to be transefered back to me immediately.

Another issue was the subscription fee of €74.99 that I was charged eventhough I hadn't agreed to initially.

I ask that you transfer all my €205.29 money back ASAP.

Plus cancel the subscription that I never had done before.

With regards

I am requesting a full refund from OPODO.com due to a flight cancellation (emergency):

My payment on booking (Opodo booking number: [protected] - airline booking number: UFN65F) was ~€235.

The flight was canceled due to the war. Ryanair promises (?) to pay compensation in the amount of ~€167 .

I request to compensate the difference in the amount of ~€70.

I would like to unsubscribe from OPODO PRIME. The procedure indicated for unsubscribing online does not work. Please guide me in a clear and precise way to unsubscribe as soon as possible.

Thank you.

Contact details:

thierry.[protected]@yahoo.fr

+[protected]

+[protected]

Je souhaite me désabonner de OPODO PRIME. La procédure indiquée pour se désabonner en ligne ne fonctionne pas. Je vous demande de bien vouloir me guider de manière claire et précise pour effectuer ce désabonnement dans les meilleurs délais?

Hello,

I noticed on my credit card account that I was charged 69.99 GDP for Opodo Prime www.billinfo GIB on 20th October.

I never accepted to be an Opodo Prime member nor did I give you the permission for using my credit card for this purpose.

Please reimburse my credit card immediately, plus an admin charge of £25 for causing me additional work.

Please confirm this email and your acting upon it.

Kind regards,

ML

I booked a four night stay in Belfast for my wife and I. I booked the flights and hotel via Opodo. Our holiday was from 29/10/2023 to 02/11/2023. Confirmation was received including a booking reference number. Our flights were fine and all went well until we arrived at the IBIS Hotel in central Belfast. The hotel hadn't received our booking from Opodo. And yet I had paid for the flights and the hotel already. The hotel manager kindly contacted Opodo to explain the issue and I was then told by Opodo that I had to make a booking there and then for the four nights, and pay. As we were literally stood in the hotel reception, I had no choice! The Opodo representative stated that I would get a refund for the new payment and he would send me a 'link' to send in the invoice to get the refund. I've been chasing the refund ever since. I've received very little communication and the emails received seem to be delaying tactics.

I have been put on a stopover via Zurich but when I made my booking it was for a nonstop which I definitely require. I have contacted them many times with no results. I have tried contacting Opodo many times. I would like them to put me on another flight on the same date with one of their Star Alliance partners or that I be FULLY refunded.

Regards

D Schneider [protected]

Dear Opodo,

I have tried to contact you by telephone but without success, I have noticed that Opodo have charged my Lloyds Credit Card with £56.65 and a £1.67 transaction charge both payments taken on the 9th November 2023? I have not used Opodo only when I paid for a flight from Gran Canaria to Tenerife on 10th October 2023 where I paid fully for that flight so why you have now charged me a total of £58.32 without even contacting me is baffling. I demand a full refund please asap. If there is someone or a contact number whereby I can speak to someone to resolve this then please let me know.

Thank you Chris Foxley Telephone [protected] email is [protected]@foxleystarters.com.