Opodo
Reviews and Complaints

I booked a return flight with Opodo on 2/7/19 from Panama City to San Cabos, via Mexico. On 7/7/19 I received an email from Aeromexico stating that the connecting flight from Mexico City had been cancelled, offering me an alternative flight the following day, meaning a wait in Mexico for 14 hours.This was no good as accomodation already booked and the wait was unnacceptable.
I contacted Opodo on 9/7/19, who at first did not know the flight had been cancelled, but then offered me the refund which I accepted.
It is now over 3 weeks later, and after 4 different phone calls to them, with no replies, I am then this week told that the refund will take between 30-60 days!
Why? It is not my fault!
I cannot book any alternative flights until I have received the refund and am due to depart the UK on 22/9/19.
Despite phone calls, emails to various websites, still no response from them.
What is their problem?

I booked 3 flights to Malysia using Opodo thinking they were offering a good deal. I went ahead and booked 3 flights with Air Asia which included 25kg baggage each for two people which came to around £241 for 2 people (£120 each).

Having looked at the main Air Asia website and entering the exact same flight and baggage details, the total cost of all 3 flights with 25kg baggage and a meal on the flight came to £79 each per person which is way less than what Opodo have charged me.

Opodo, who are an external, third party website have charged me £41 more than what the main airline website has charged me. If Air Asia are not charging customers that much for flights, what right does it give Opodo to charge customers more than them.

This meant that I've had to pay unnecessary cost to Opodo when I could have saved that money and used it on a accommodation. I don't earn big money, so its important for me to save where i can. They advertised by showing cheap flights but then took advantage of naive customers like myself to pay more for the baggage.

They charged my £24.17 for 25kg baggage whereas the main Air Asia airline is only charging £8.61 for a 25kg baggage - that's £15.56 more!

I would like Opodo to refund me back the difference of £41 per person extra that they have unnecessarily charged me. I understand a business needs to make money, but there are ways to do it like advertising or getting referral fees from their affiliates, not by robbing their customers!

I don't think I will be using Opodo ever again after this time. I used them out for the first time and most probably the last time!

Terrible. I booked a flight either on the phone, quite an expensive one actually. Arriving at the airport, i was told I am not on the passenger list. I had to buy s new ticket. Contacting them by phone was impossible so I filed a customer service message under ref 698176 . That was 4 weeks ago and still no reply. Worst experience ever. No more bookings via OTAs, just direct in future. This is insane.

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: Booking almost a year ahead, I used Opodo to book flights for myself and my wife, Susan Lorraine Cook, between London Heathrow and Quito. We flew out with no problem. However, while we were away, just days before our return, we discovered the return flight I had booked had become non-existent! We subsequently learned that 8 months previously Tuesday flights from Quito to London had been cancelled, but we were never notified.

To go into more detail, the return flight I booked through OPODO, was IBERIA 6454 departing Tuesday 18th June 2019 from QUITO 17.55 - Arr. MADRID 11:15 on Wed. 19th June 2019.
This flight was confirmed by Opodo as recently as 4th June. However, when we passed through Quito Airport on 14th June to take an internal Flight to COCA, we went to the IBERIA Desk to check that we were booked on the Flight. We were then informed not only that there was no such flight, but also that there had not been a flight to Madrid on a Tuesday for the last 8 months! Mysteriously, and without any consultation with me, the flight date had been changed by BA to a day earlier, Monday 17th June. We could never have taken that flight in any case, as we'd be in the middle of the Amazon rainforest on that day.

A travel agent contact of ours managed eventually to secure 2 seats on the next available flight out of Quito on IB 6454 Thursday 19th June, departing 17:35. This meant that we had to spend an extra day and night in Quito. Accordingly, we had to book a night in a Hotel near Quito airport - Garden San Jose. We had to make extra arrangements for house sitters to look after our house and pets at home. It was a stressful and uncertain few days while this was sorted out.

We would like to be reimbursed for the cost of the overnight stay in the Garden San Jose for $441.72. We'd also like compensation for the house sitter's expenses staying an extra 24 hours at our house in Oxfordshire. £40.
And if the system allows, I'd like compensation for what was a very stressful few days of what should have been a thrilling trip to the Ecuadorean rainforest, worrying about how we were going to get home.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

IAN SHARP

Booking Reference [protected] - SUOJQA
Lambs Croft
Sibford Ferris Banbury
OX15 5RE

I had a very bad experience with a transatlantic flight (Brussels-Washington) through Opodo. I needed an information on the luggage, I tried to reach Opodo contact number more than 20 times in different days before having a contact who told me that the price for a registered luggage with UA was 60$ but that I could pay the same amount at the registration desk. In reality I had to pay 150€ when the flight ticket (bought 2 months in advance had already costed 1000€. Not only it took me days before succeeding to talk to an Opodo'agent but in addition it will cost me an extra of 300€ for registered luggage, just because the agent gave me a wrong information, I would not have taken a suitcase if I had received the correct information.

I reserved a rental car in the USA on opodo. Went there with my american licence as I live in both Europe and the USA and they denied my car based on fact opodo should have mentioned I need a foreign licence to enter in the system. Very strange as this is a rental in the USA and I have my USA licence.
I looked and nowhere is this mentioned on the voucher where it says to have a valid license (mine is american)
Phone of course does not work as no one responds and the filing online for the complain won't load the picture of my licence so that does not work either. This is a case of stolen money and unacceptable service!

I got 2 ticket from Opodo at 12 June to fly from Tirana to Amsterdam and returning back at 14 June. The flight was at 22 15, ( booking nr. [protected]) I went in the airport but they didn't confirm the tickets . I the mean time I had booked hotel in Amsterdam. So I lost the fly and hotel and my meeting in Holland. The crazy thing happen that the Opodo company has confirmed only the returning tickets and getting the amount from Credit Card. They left us in airport and then still the money for the returning ticket. I apply to refund the ticket that we couldn't use. It pass more than one month and the results is NO refunding.
Opodo is Good stilling Company

On 10th July I made an error in booking a Jet 2 flight. I found the flight through sky scanner who then directed me to opodo to pay for the return flight with Jet2. The flight I was trying to book was heading out on Friday 26th July and returning on Monday 29th July however I booked a return flight for Monday 29th June 2020 by mistake.

I realised my mistake immediately and called opodo to rectify the mistake but they advised I needed to contact Jet 2 directly which I did. I was advised there was nothing they could do and if they were to refund my money it would go to opodo so I needed to speak to them. I then called opodo back only to be given a different number to call for Jet 2.

After a total of 2 hours and 20 mins on the phone between Jet 2 and Opodo I am still no further forward.

Jet 2 have refused to refund the flight as it is through a 3rd party operator and opodo only keep telling me to go back to Jet 2 and I am going round in circles.

I take full responsibility for the error in the booking and had I selected the £7 cancel for any reason option I would have been able to cancel the flights so cancelling the flight must be an option. I am willing to pay a cancellation fee to get this resolved so I can book the correct flights and go on my holiday.

Can someone please get back to me with a resolution to this?

I look forward to hearing from you.

Gemma Kennedy
[protected]@hotmail.com
[protected]

The issue that I have experienced was: I booked a flight to Mallorca from the 19 of June until the 22nd of June, fortunately we selected the option of changing the flight should anything happen and being unable to travel at that date. As it happens, we were unable to travel on the 19 and requested to change it for the 12 of July until the 15th. I was then told that I would be refunded for the initial booking as I had made a new one. I was informed this would be done within 5 to 7 working days over the phone on the 4th of June. I waited 7 days and nothing. I called back and then I received an email asking for my details to initiate a refund (again). I sent the email with all my details, waited another 10 days and nothing. I then called 3 more times and every single time I was told that I would receive payment within 72hours. I still haven't received my refund and it has not been a month! This morning I called back and requested to speak to a manager after a call advisor told me that the refund would be proceed within 72 hours (what I have been told 5 times already) the supervisor, again, didn't tell me anything new - said that he can't do anything I will have to wait 72 hours. I stated that I am not satisfied with that response as it is what I have been told for weeks and nothing is being resolved. He then told me that the manger above him would contact me within an hour to resolve this and no one has contacted me. No surprise there.

It occurred on: 1/06/2019

This meant that My finances are affected, this is also causing me great stress as I was depending on this money. Also being lied to and expecting to receive my refund various times is extremely frustrating.

Firstly, I would like my refund back asap. I am very disappointed in the service.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vanessa Antonio

Advertised an airfare from Auckland to Tauranga for $37, charged $86 to Air NZ and $37 to Opodo, phoned immediately and said I wanted refund as scam. Said they would pay $86 in the next 3 business days, now 2weeks and no refund. I have tried to call back, long wait times and when eventually answered and said what complaint was, person on the other was pretending they couldn't hear me.
This company needs to be looked at.

Since 22May19 problem to received a ticket refund due to Opodo charged me without my authorisation for 1 way ticket and did not complete my round trip as was requested!
Due to Opodo
"unfortunately the flights from Sofia, Bulgaria to London United Kingdom and London, United Kingdom to Orlando, United States could not be confirmed."
As you can see in the below email answer how Opodo decided WITHOUT MY PERMISSION to changed me only for one way ticket Orlando - London and since 22 May 2019 I sill can't get my money back after I called and cancelled this one way ticket.
At least 5 phone calls with very rude customer service which is located in India, couple of emails without no results.
I took 3 sec to withdraw the money from my credit card but it is almost impossible to get at least a normal answer from anybody and conformation when I can expect to received my payment back. So unprofessional very disappointed so unethical behaviour!

"Your Opodo booking reference: [protected]
We sincerely apologize for the inconvenience caused to you and delay in response.
Regarding your booking (reference: MQG886) we are contacting you to inform you that your flight from Orlando, United States to London, United Kingdom has been correctly confirmed.
However, unfortunately the flights from Sofia, Bulgaria to London United Kingdom and London, United Kingdom to Orlando, United States could not be confirmed.
In order to get the best alternative flights, we recommend you to contact us at earliest convenience on
- United Kingdom: 8000261621
- Australia: 291995336
- Rest of the world: +[protected]
Please bear in mind, that if the tickets have not been issued the airline might cancel the reservation.
We look forward to hearing from you soon.
Kind regards,
Your Opodo Customer Service team"

One of the email answer that I received from customer service on 10June2019 stated that my refund will take 10 business days BUT there is still nothing!
"Dear customer,
We would like to inform you that we have received your request. We will treat your case accordingly and proceed with the refund.
You will be able to see the refund on your bank statement within the next 10 working days.
We apologise for any inconvenience this may have caused and we remain at your complete disposal should you require further assistance.
Kind regards,
Your Opodo Customer Service Team"

Good morning

Please assist me

I am a pensioner, cancer patient, in Sheltered Housing .

I have no family in the UK

I booked and paid for a flight for a family member to visit me from abroad - South Africa to London, return

OPODO. BOOKING REFERENCE
[protected]
my name is Kennedy. Jennifer
I paid £536.99 to Opodo
SAA. Johannesburg to London
return

Included in the above amount was £31 INSURANCE COVER
to cover " cancellation at any time for any reason or no reason " for up to 24 hours before

I took out this cover due to the fact that ‘ in light of my illness ‘ we had to ensure part of the cost, just in case of a health issue or ?

Flight 10 December 2019
Cancelled 24 June, 2019

Refund : £149, 82
that is nowhere close to 80% of the insured ticket / booking cost

I received an e mail asking for my bank details - which concerned me - and mentioned £149, 82 being my refund

I phoned : OPODO - hours and hours it has taken to speak to someone - I have no idea of what all these calls are going to cost me

24 June 2019. Spoke to Panal
He said my refund would take 7-10 days. Spoke to a Geet as well
on the 25/6/19

25/6/19 e mail received requesting bank details

After sending two e mails - no response
Phoned spoke this time to Obzular 29/6/2019

He told me "the e mail advising £149.82 was an error
Ignore it, " he said

"You are still owed £265.77"

You will get it
You will get it
I had to give him all my banking details again, which concerns me greatly - as I was supposed to be compensated via the same method of payment - my credit card .

I am deeply concerned, very worried and angry - as I feel totally duped - I was an incredible idiot in not reading the ghastly reviews first !

Please can you help me ?

Jenny Kennedy
JB KENNEDY
[protected]@gmail.com

[protected]. UK
[protected]

Sent from 🌼 Jenny
iPhone

I have been charged 54.90 euros on my credit card by EDREAMS-OPODO MADRID on 10th June while I have no bookings with Opodo and it doesn't match with my other online purchases.
I've contacted the CS by phone and I was asked to send an email, although the email address wasn't correct thus I couldn't inform Opodo accordingly.
Please note I also dont have an Opodo booking reference, since I didn't book anything.
Could you please reach out to me ?
My email is [protected]@gmail.com
Thanks
Pierre Thieulin

I ordered 5 Tickets from Tel Aviv To Venice on may 17 at the price of 354... Euro per person and added 3 suitcases at each one 48.5 Euro, and 5 insurances at 13.5 Euro, all with kosher meals.When receiving the confirmation and details of the order it appeared that I paid 1975 Euro and not mentioning that I ordered special meals, and more important that I did not order any suitcases at all.
today I talked with customer service and explained what happened, and after having cheked He answers me that the meals are now ok, but I did not order any suitcase. Furthermore he says that my insurance for 5 people is 135 Euro, which is not true.When I make the addition of my different order, I reach approximately 1800 Euro, and when asking him were the difference comes from he does not answer me.Ask mere is my proof, so I told him that as soon that I finished my booking it all disappears and cannot show him anything, but he can check.the answer was, send a complaint and the staff will answer you

I booked a flight for my sister, Judith Emafa Afutu with reference number [protected] to travel from Hamburg to Stansted London on the 18th May 2019 with Ryan Air 18:00. She got the airport and has been charged £55 for check in. Her boarding passes has already sent to me through my email [protected]@yahoo.com and she showed to them but was told to pay another money of £55.
I need the refund immediately because I've paid and your company sent me boarding passes. Otherwise I'll sue your company. Thanks

Tickets booked 24th Jan 2019
(PNR) NND56B
Ref: [protected]

We have booked 29 passengers with 7 different PNRs, 5 from London to Madina and 2 from Paris to Madina. All of them going out on the same flights and retuning on the same flights. These are following PNR numbers:

NND56B
NN3L93
NM6ZDS
NOJUL7
NP8CLM
NQJGLV
QO55FR

These 7 PNR's are all one family travelling together on the same flights going out and coming back. For some reason the following PNR NND56B was put on different flights on return. We did not notice this until the airline had changed the schedule from the 24/10/2019 from Amman to Madina. After that we got in touch with Opodo/eDreams on 13th April 2019 after receieving this email from the airline. We asked Opodo how can they help us to keep us on the same flights. After 13 telephone calls made by myself, each call lasting between 30mins and 1hr 24mins to the call centre in India, i had managed to transfer everybody to the flight on the 25/10/2019 from London and from Paris with a shorter connection from Amman to Madina.
After sacrificing one nights stay in Madina and also the friday Jummah prayers, i have lost out 1 nights hotels costs for all 29 passengers.

Somebody made the mistake on the return flights for PNR NND56B and is not willing to take the responsibility.

All that i have been asking for is to put these 5 passengers on the same flight as the rest of the family and accept the error made on their part. I have been told by the Opodo operators their is a difference in the fare, first it was £725, however that price has kept on increasing to £1525 and now they are asking for £1750, yet this error was made by the person who issued the tickets.

I have already lost out on the accomodation, the 1 nights stay and the friday jummah prayers and they are still insisting for me to pay for their error. I have checked online, you can purchase brand new tickets for 5 passengers on a direct Saudi airlines one way return flight for £1009 and approx. £1300 on Jordanian airlines.

For them to be requesting any money at all is unacceptable, let alone a fee which is higher than any airline is charging for a new return ticket.

I still make a humble request to put these 5 passengers on the same return flight: Jeddah RJ705 03/11/2019 at 06:30hrs and RJ111 03/11/2019 at 11:20hrs with all the other passengers. In total I have 45 family members travelling on these flights together.

I look forward to hearing from you as soon as possible with my problem resolved and also to relieve the stress from my mind as currently the family members are split up and it is my responsibility to have this error corrected.

Many Thanks

Mohammed Arif Khan
(0044) [protected]
[protected]@hotmail.co.uk

6 months ago (10/11/2018) my father passed away. Before he passed away he had booked a flight to visit me in Adelaide, Australia on 18th December and returning on 18th Janurary. After my father died my aunt contacted Opodo on 15th November 2018 to advise them of this. They advised her that a refund would be no problem and that all they required was a copy of the Death certificate, which was emailed to them (as requested) on 15th November. A few weeks later I called to confirm they had received it, which they said they had. They said it would take up to 3 months to refund and confirmed my bank account details, to which they were going to deposit the money into. 3 months went by and I didn't receive the refund. I called up again and they said they hadn't received the death certificate, even though they had confirmed they had it in December. I sent the death certificate again on 7th April. They said they would process the refund and it would only take a matter of days this time due to the mix up before. I have called probably 4 or 5 times since then, each time they say they haven't received the death certificate and hadn't processed the refund yet. On 8th May I demanded to talk to a manager and a team leader said they would contact the airlines to process the refund but this time they advised it would only be to my father's credit card, which had since been closed but that he would double check and get back to me via email, which he didn't. This was the first time that this was ever communicated to me. I called again today (11th May) they confired that Emirates had confirmed the refund would be made to the card details used to purchase the flight. I want to make it clear that each time I called I was on hold for at least 45 minutes to an hour. I have to call from my mobile phone in Australia. The stress of this is causing emotional anguish and chronic headaches. I need this to be resolved asap.

Hi.i booked my flight to london with you guys.but i had a number of problems with it.first you booked me two separate tickets.one to paris and one from paris to london.now i had to pay twice for my luggage to be checked in.please find attached all the receipts.and my main problem was that in paris i had to buy another ticket.because when i was payin for my luggage, my credit card was denied and my ticket cancelled right in front of me.the agent explained to me that because my ticket was paid from another credit card.i told him it was the travel agency who booked and paid my ticket.so i was stuck there about to miss mu flight.and i paid on the spot a new ticket from paris to london €285.plus my luggage.i am writing to claim back my ticket that i bought vecause obviously it was not my fault.and the cost of my luggage.im sending you all the receipts so you can see..and i had very disappointing journey because of your double booking..and to last my you booked me from paris to london in SPANISH!. I had to find a translator to explain what that email booking was.
I am not very with this experience at all.
Thank you

I booked last minute flights for my father in law to go to Tonga for a funeral with only 2 days notice on sky scanner through opodo. Once I did the booking at 8:15pm on Tuesday night it said it was still processing. We then receiver an email at 2AM IN THE MORNING (6hours later) Whilst we were sleep informing us that there was an extra charge of $20. I ran as soon as I woke up at 6am on the Wednesday morning and asked the man who I spoke with to charge the extra $20 and process it . He told me he had escalated if and the extra $20 would be charged but it would be another 5hours before we got confirmation! But I made sure with him that we would still have this flight and that it was confirmed. He assured me that everything was fine and we wouldn't lose the booking. I felt uncomfortable that I had to wait another 5 hours and no payment had been taken so I call back at 9am and spoke with someone else and asked him to charge the money immediately. He said he would talk with his team. After a couple of minutes he came back and told me that the flights were no longer available and I would have to go and find myself new tickets. I was extremely disappointed in this result as I was promised we would not lose our booking. I then had to find with 1 days notice new flights through another company and spend another $300 on top of what I originally wanted to pay. I would not ever recommend opodo. You dis not offer to help me find new flights at the same price. Your business is disgusting!

flight ref [protected] Mrs lyn Holmes/Mr James Holmes

I had 2 flights booked for Thailand via Dubai in November but tragically my husband Mr James Holmes passed away on 05/03/19 since then I have been trying to arrange refund for these 2 flights. I have made numerous phone calls which you will have recorded and I have names and dates for the people that I have been speaking with and also I have emails. When I eventually got through to someone who actually knew what they were doing, I explained to them that the account that the flights were paid from was my husbands and that is now closed and I gave them the details of the new account that the refunds had to be paid into. 3 times I checked with Opodo via phone call and also via email that they had the correct numbers for the account to which the refund needed to be paid into and each time I was assured that this is all documented and the money will definately be paid into this account. I have now just learned that your company has paid one of the refunds back to my husbands closed account.
This is totally unacceptable on top of the fact that I have lost my husband and suffered so much heartache I have had to deal with a company that treats their clients shocking. This is the error of Opodo and Opodo should be the ones refunding me this money so it is up to them to sort out this error, I should not have to be trying to now get in touch with my husbands closed account to try and retrieve my money back. I have had enough stress from your company on top of the stress that I have also been suffering after losing my husband. I have never in my life dealt with such shocking company and if this is the way you treat all of your clients I do not know how Opodo is still in business. Opodo should be repaying me this refund and they should be the ones to sort it out with my husbands closed account not me it was not my mistake. Everything is on my file and the calls are also recorded, there is absolutely no excuse for this to have happened and it should now be put right by Opodo. This company is a disgrace.
Mrs Lyn Holmes