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Peachtree's "Non-Stop Warranty" was introduced January 1, 1990. The Non-Stop Warranty is non-transferable. Products purchased between January 1990 and December 1994 required homeowners to register their products to qualify for the Non-Stop Warranty. Peachtree does not provide labor or labor expenses incurred to remove or replace any defective product, or any defective components thereof.
From 1995 product care book.
Your Peachtree products, identified above, are guaranteed for as long as you own them to be free of defects in material or workmanship that might unreasonably affect their performance in normal usage when installed and maintained in accordance with the manufacturer's instructions.
This Non-Stop Limited Warranty extends only to the owners of detached, single-family, owner-occupied homes at the time Peachtree products are installed in such homes located within the USA. This Non-Stop Limited Warranty is not transferable to subsequent owners.
In order to establish that a claim is covered under the Non- Stop Limited Warranty, proof of purchase must be shown in a reasonable manner. One convenient way to establish on our files that you are the original owner of a Peachtree product is to complete the attached card and mail it to us within 90 days of installation. Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof. Moreover, your return of the card will provide us with marketing information that will allow us to better meet your needs in the future.
Peachtree is saying if you do not have a registration number you had only a 2 year warranty. You either had the longest warranty or the shortest warranty on your windows and doors. The 1995 " proof of purchase" doesn't apply to the [protected] non-stop lifetime warranty.
They only had on non-stop warranty and no other warranty was listed for the [protected] products at that time.
Magnuson-Moss Warranty Act 700.11
b) “Written warranty” and “service contract” are defined in sections 101(6) and 101(8) of the Act, respectively. A written warranty must be “part of the basis of the bargain.” This means that it must be conveyed at the time of sale of the consumer product and the consumer must not give any consideration beyond the purchase price of the consumer product in order to benefit from the agreement. It is not a requirement of the Act that an agreement obligate a supplier of the consumer product to a written warranty, but merely that it be part of the basis of the bargain between a supplier and a consumer. This contemplates written warranties by third-party non-suppliers.
Peachtree's answer: this was only to date product in case of lost invoice 700.7
(c) This does not prohibit the use of such registration cards where a warranter suggests use of the card as one possible means of proof of the date the product was purchased. For example, it is permissible to provide in a full warranty that a consumer may fill out and return a card to place on file proof of the date the product was purchased. Any such suggestion to the consumer must include notice that failure to return the card will not affect rights under the warranty, so long as the consumer can show in a reasonable manner the date the product was purchased. Nor does this interpretation prohibit a seller from obtaining from purchasers at the time of sale information requested by the warranter.
They didn't even give dealers enough cards to give out, some never had any! This warranty was given to customers and then it was taken away.
Peachtree's Advertisement from [protected]:
All Peachtree Doors And Windows Are Quaranteed For As Long As You Own Them. In Just 14 Words, We Wrote The Longest Warranty In The Business. What does it take to offer a non-stop warranty? Confidence. Our Non-Stop Warranty* covers every Peachtree entry door. Every window. Every patio door. Every sliding glass door. If we build it, we'll back it. For as long as you own it. Guaranteed. You might expect every major manufacturer to guarantee their products the way we do. But the fact is , Peachtree's Non-Stop Warranty is completely unique. Why? Maybe other manufactures just don't have as much faith in their products as we have. *See Dealer for complete details.
Warranty from [protected] Care Book:
Peachtree doors and windows are guaranteed for as long as you own them to be free of defects in materials or workmanship that unreasonably might affect their performance, in normal usage, when installed and maintained in accordance with the manufactures instructions.
Peachtree doors and windows purchased after January 1, 1990 for use in single family homes qualify for this extended coverage when the original homeowner registers the installation with Peachtree by completing and returning, within 90 days of installation, the Homeowner's Warranty Registration form available from Peachtree dealers and distibutors.
Peachtree will repair or furnish replacements for components found to be defective, or may, at its option, refund the original purchase price of the product involved.
This warranty my be exercised only by the original registered homeowner and is not transferable to subsequent owners. However, Peachtree's standard two-year warranty would continue to apply in the event of a change of ownership.
To make a claim under this warranty contact your installer or Peachtree Dealer.
Dealers were always short on warranty cards, some never received any. Prior to printing "Failure to send this card will not adversely affect your warranty rights if you can otherwise provide the necessary proof.," dealers were told the cards were not needed.
Many Peachtree Distributors and Peachtree Certifed or Stocking Dealers, had inventory with product that had been manufactured and dated [protected]. This product continued to be sold. In 1995 and 1998 ( and possible in 2000) when it was printed, the cards were not needed for homeowners to qualify for the warranty, it never stated they were needed for product with these date codes. These products had no addition discounts even though they had expired. Peachtree says the standard two year warranty also applied to the original homeowner if you did not register and receive an ID number from them.
Does anyone have an registration card from [protected]? They were white with a black peach drawn on the front and warranty information on the back the size of a postcard . I have one dated 1998 it's much larger and says: to activate, at no cost, the extended warranty for the initial owner-occupied installations of Peachtree products, please complete this form and return it to the address shown. Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
The warranty card that was used from [protected].
Registration of your installation will be made and an acknowledgment, along with instructions for seeking assistance, will be sent to you. If the installation is not registered, the manufacturer's standard warranty will apply.
Peachtree only asked Owner/Occupant for the installation address and daytime phone number. They forgot to ask for your mailing address. A place was also provided you to give them the name of your Builder/Contractor's name and address. You were then told to fold and staple the "Product Installation Registration".
On the card from 1998 they added "BE SURE TO PROVIDE BOTH THE INSTALLATION ADDRESS AND YOUR CURRENT MAILING ADDRESS WHEN COMPLETING FORM." You were then told to fold and tape "Homewoner's Warranty Registration".
I have also found a Memorandum from Peachtree which has no date.
Subject: No Charge Warranty Parts Program
Peachtree's Non-Stop Limited Warranty is effective for certain products manufactured after January 1, 1990. Product manufactured prior to January 1, 1990 is no longer under warranty. Glass breakage and spontaneous shattering of the glass is excluded from all warranties.
Warranty replacement parts may be ordered at no charge under the following guidelines:
Orders for no charge material must include the reason for replacement and date of manufacture (orders will not be processed without this information).
All orders for replacement parts should be placed with your Customer Service Representative.
ID registration numbers were not needed.
In 1993 Entry Door Price List, Peachtree said this:
Peachtree Doors. Dedicated to staying out front.
We offer this pledge:
If one invests their money-and their trust-in a Peachtree door, we'll guarantee it for as long as they own it.
You might have some luck if you try to call some older peachtree dealers, they might have some left. Your window is the Ariel Double Hung. I'm not certain if you window dates were included in the ones that had the wrong steel strenghth used in the hooks of the balance. This caused the windows to do what you described. This happened sometime before 1990. Peachtree shipped pallets of those balance kits to Dealers for them to change as many as they could. It was decided that they would never be able to find all of the windows and they decided just replace them as needed. Which they used to honor. The name of the company that made them for Peachtree was Caldwell
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Purchased peachtree windows for our house in 1990 & was told they carried a lifetime warranty & that it was transferable if ever we sold our home... so that was what made us buy his particular window... now we have been told that is no longer valid... think it should have been grandfathered in especially for those who had already bought before a new ruling was made.
After many emails back and forth between myself and various representatives of Peachtree window company and SNE enterprises, this is the last email sent to me by Mr. Roller of SNE Enterprises. This is the result after being told by another person employed by SNE that they would offer me all new glass and (1) day to install if I would sign a release promising NOT to post any further comments or opinions about Peachtree windows. I will post each email separately for all to view.
From: Roller, William
To: joe@decksNJ.com
Cc: Studzinski, Jeannine
Sent: Monday, April 09, 2007 4:47 PM
Subject: Service Request
Dear Mr. Wengrin,
We have been unable to obtain information pertaining to the product in your home. We have contacted the selling dealer, without success. We have requested the information from you, without success. Without the Master Order or dimensions of the units and glass code, we are unable to supply the appropriate replacement parts.
If you wish to supply the information required, we will order and arrange delivery of the replacement product to your home as our warranty states. If you would like an inspection to determine the products required, we will provide that service for $145.00 prepaid. Any additional work will require an estimate and approval prior to any work initiated.
Should you wish to review a copy of the warranty, it is available on the Peachtree website, www.peachtreedoor.com under the service tab, or I will mail one to your home.
Bill Roller
Eastern Region Sevice Manager
Tel. [protected] ext. 4201
My reply to Mr. Roller
Mr. Roller,
After all of the explanations and ridiculous amounts of information I provided to your company, including a representative your company sent to my house personally to take notes of all of this information, you are now telling me again that you will do 'basically" nothing to correct this situation. I went from a person, Lillian Johnson" who had this attitude that nothing will be done to correct this problem... to Bruce Brecht, a district sales manager for your company, who came to my home and promised me to take care of everything. I have emails from him stating that the product was ordered and will be scheduled for delivery when it arrives in the warehouse... Back to Lillian Johnson who tells me Bruce is no longer with the company... To Jeannine Studzinski, who at least tried to provide some customer service, and who was polite, (which is more than I can ever say for you sir, after your terrible manners on the phone call you gave me)... Where she said she would have the glass parts ordered and supply (1) day of labor to install the new glass as long as I sign a release NOT to post any further comments on home improvement forums (which I have this email as well)... back to you, saying you will not do anything beyond a poorly written warranty because you must think you are a "king" in your company. If all of this looks or feels like even "good" customer service, you are the problem.
I will provide you with what is needed to satisfy your requirements for the new glass being sent to my home. I will pay someone to come and replace the glass panels in my home... no problem. I will also file a lawsuit for the other items wrong with the manufacturing of these windows and defects not related to the glass. I will continue to post my opinions of your customer service on all the home improvement sites I contribute too. I will correspond with the many groups of people who are also having similar problems with your customer service and warranty. You cannot ask me, or tell me not to do any of these things, since you are obligated to replace the glass for a period of 10 years (unless you want to change this rule on your past customers as well). I will post all of our emails back and forth, as well as all photos and a You.com video to help people thinking of using your products to see first and decide for themselves.
I am going to terminate my business relationship with 84 Lumber company. I will forward all correspondents to their main headquarters to see why I have made this decision. I will post comments on their company's inability to hold their vendors responsible for manufacturing problems and terrible customer service. I purchase all of our framing lumber for all our projects from them. I am sure they will not be happy or amused at the fact that I am going to make sure that they feel as "burned" as I do right now.
I am setting up a web site www.mypeachtreewindowssuck.com to post all of my scanned paperwork and email correspondents for people to view. I will provide a "blog", "chat", and "guestbook" feature so others may contribute to the site. The site WILL show up on all of the popular search engines when "PeachTree windows" or "SNE Enterprises" are typed.
Have a nice day, Joe Wengrin
PS Reply with your fax # so I can send you all of the PO's, invoices, and other supporting documents.
WOW! What a wealth of information.
I too am one of those who bought Peachtree windows with the now DEFUNCT So-Called Lifetime Warranty (Mine were purchased in the Spring of 1990.)
Actually, I was the installation contractor who PROMOTED using Peachtree windows to my client.
My client has complained about issues with these units almost as soon as they were installed---- Defective sash balances, fogged glass, loose fitting weatherstripping. And what does one do when contacting the company only to find that.
The warranty is virtually WORTHLESS.
The windows are JUNK---NEVER AGAIN WILL I RECOMMEND OR INSTALL ANYTHING MANUFACTURED BY PEACHTREE !
I am the recipient of a terribly missmanufactured house full ot Peachtree 300 series windows built over a period spanning form april through august of 2003. Does any one else have a similar situation?
Jay Easterly
Boy, am I glad that I stumbled onto this site as I was thinking of buying Peachtree French patio doors. I will have to really think on this one. I have had Peachtree sliding glass doors for approx. 30 to 35 years and was thinking of replacing them with newer more energy efficient ones. This is a real disappointment to me.
I have the same problem with a bay window Peachtree claims was mfg. in 1989. However I purchased the window between [protected] with a lifetime non-stop warranty. Lilllian Johnson continues to misrepresent the facts pertaining to my warranty to me and General Lumber of Rome, NY. She claims the 2 year warranty on parts applied and the 10 year warranty on glass applied which is now expired. Her position in my case is confirmed by previous comments on this site.
I just wanted to post on this site that Peachtree still sucks. I have a Citadel Sliding Patio Door that has rotted on the bottom. My house is only 7 years old. These are supposed to have a 20 year unlimited warranty. I have all other Peachtree doors and windows, by the way. All of them are top of the line Low E glass etc. But my fixed panel is about to fall out because the bottom is rotted. My builder is backing me as is the wholesaler.
The district rep came out and looked at it and said I would get a new panel and track sent. That was in March of 2007. Now Dec and no parts. The Wholesaler is now roding the part and is either going to eat the cost or not pay Peachtree. My builder had the same door with the same problem and he was waiting on parts also.
They don't carry Peachtree anymore because of the crappy service, and the Builder who only does custom homes does not use Peachtree.
It is not just windows, but their doors too. Buy some other brand there are several good ones and Peachtree is not one.
I have the same problem with my Peachtree Citadel doors. Numurous e-mails and calls have had no effect. It is like the warranty does not even exist. My only recourse is an attorney.
I do have copies of all their e-mails, and have been smart enough to record my last few phone calls with them.
For more go here...
http://www.eworldz.com/peachtree
I had a Peachtree French Sliding Patio Door installed in Nov. 2007. It is 700 Series Aluminum Clad exterior, wood interior door. As soon as the cold weather cames (almost immediately in the Midwest), the door had condensation built up on the aluminum overlap (on inside - between doors). As the weater got colder, that condensation became a build- up of ice! Peachtree sent a service rep to check, and he put in a thicker seal. That did not address the problem. I still have a serious ice/cold issue. Has anyone else had this problem, and how was it solved? I've been told I'm the only one with this problem, and I find that hard to believe. I believe there is a design issue with this door.
I put Peachtree double hung windows in my house in 1988. A few years later, the balance springs in the lower sash started to break, shooting out through the top of the sash and shattering the wood trim. I was able to obtain replacement parts early on, but a few years later when the rest broke no one cared. I decided to drop the matter and gradually replace the windows with Pella replacements. That never happened, as I couldn't afford to do it. So I decided to try once more to get replacements. I ran into Ms. Lillian Johnson as well, and her rudeness. Here are today's emails.
-----Original Message-----
Sent: Thursday, March 20, 2008 12:01 PM
To: Johnson, Lillian
Subject: Replacement Parts
Dear Mr. Johnson,
I'm writing to ask for your help. I put Peachtree double hung windows in
my house when I built it in 1988. I installed several large windows.
Over time, all of the lower sash balance springs broke, shooting out the
top of the sash and splintering the wood into pieces.
I received a few replacement parts when this first started happening,
but not enough for the whole house since they hadn't all broken yet. I
had a letter from Peachtree offering free parts a few years ago, but
have lost it due to an office relocation. I thought I was going to
replace all the windows at the time so I didn't get the parts. This has
proven impossible for financial reasons, so I need to repair the rest of
the windows.
I understand that Peachtree is no longer sending the parts free and that
I'll have to buy them. I'm requesting your consideration in this case -
that you will allow me to order the parts without charge. Right now I
can't afford to pay for them and will have to leave the windows
inoperable if you can't help me.
Thank you for your consideration of this matter.
Sincerely,
Phil
Her response:
Mr. Bankester
I can appreciate your situation but we can no longer offer replacement
balance kits at no charge. The cost for each kit is $20.00. There are
four kits in each window.
If you plan to order these, you would need to do so within the next week
as after that time, we will no longer inventory these parts. This line
of windows was discontinued over 15 years ago.
Lillian Johnson
Warranty Division
Peachtree Windows & Doors
lbjohnson@peachtreecorp.com
My Reply:
Ms. Johnson,
I understand your position, but the parts were underengineered to begin with. Why exactly is it that the parts must now be paid for? It's a relatively small price for Peachtree to pay for customer satisfaction and positive public relations. Was there ever a recall or class action suit involving these windows?
Phil
Her Response:
The problem with some of the balance kits were those manufactured in 1986. Your windows would not have been included in this time period. After 20 years, your kits are worn due to normal wear and tear.
Your questions has been asked and answered. All warranties on your windows expired years ago.
Lillian Johnson
Warranty Division
Peachtree Windows & Doors
lbjohnson@peachtreecorp.com
My Reply which has received no response:
I beg to differ - the parts in my windows are the old ones and the replacements are heavier in construction. My windows were definitely part of the original problem. They began breaking within just a few years.
My questions were asked, but not answered. Was there ever a recall or class action suit involving these windows?
Phil
I just spoke with an operator at the parent company in Wisconsin who told me the Gainsville plant (where Lillian Johnson is) is to be shut down.
We purchased our house brand new with Peachtree windows in 1989, in CT.
They broke and we have been holding them up with bricks for the last 10 years, so now with selling the house we are trying to fix these windows.
All we need are 2 sized block and tackles, for 13 windows. Peachtree has the WORST customer service I have ever encountered, they decided to not make anymore parts for these windows, and give no guidance on where I could go to find the parts.
I found this complaint board (which is GREAT) in search for some company that still has the parts I need.
I hate to say this but I have never encountered a company that I dont like more than Peachtree at this point, I will never buy a product of theirs and encourage others not to.
Thanks for taking the time to explain your issues with peachtree, I was going to go down and order 13 replacement windows from Lowes, who now carries the peachtree brand clad windows. I thought I had choose the right windows but I think a trip to Pella is in order. You experience has help me and I appreciate it.
kevinc
We purchased our NEW home on 1/86 with all Peachtree Windows and Doors. Within the first 2 to 5 years most of the lower balancers broke. We called Peachtree and they sent 2 people and replaced the defective balancer problem.
However, here we are and again most of the balancers have broken. Thease are duoble hung windows, What irratates us is the fact that (Peachtree) has a defective, uses the same parts which will break again! They have the nerve to charge $20 per balancer (4 per window) $8o x 14 windows. That's $ 1120.00 plus shipping. Of the 14 windows in our home 10 have a problem. The remaing 4 do not because we don't open them, only to wash.
After reading the other horror story's, We would not recomned these windows to anyone. Other folks we know have other brands of windows more than 30 years old and have NOT had a balancer issue.
I sincerely hope no one has been injuried with this problem, there is no warning other than (BE CAREFULL). We unlocked the top window to clean and KABOOM. Scared my poor wife. The window worked in the fall . ! Good luck
I recently put Peachtree windows in our new home in 2005. We chose these based on the warranty and supposed good quality. Our home is a custom built 4000 sq foot home that is all brick and we used the best people would could find to do everything. Before building this home we lived in a 1300 sq foot house that had all vinyl windows. It is funny how we thought those all vinyl windows were not very good. It turns out that they are much better than the $20, 000 worth of Peachtree windows that we bought. We used several casement windows and each of them has rusted brackets. Most of the double hung are just pieces of crap! If you are considering using Peachtree windows in your home, DON'T! We have lived here for 3 years now and I am pretty sure we will be getting replacement windows within the next few years.
ordered a door and sidelite 3-29-08 and the date now is 6-6-08 still waiting . I've read the comments and am thinking I should get my money back. Let it be known that the check was cashed 4-2-08!
Well, after reading this thread, I think potential buyers should know just what customer service means at peachtree. My home was built in 88 and has peachtree windows throughout. After about 3 years, we started noticing most of the windows were hard to open, and some had a nylon string that could be seen when the window was opened. After taking a few apart, we fount the springs were defective and had broken at the loop for the connection point. At that time, after a 3 month saga with paechtree they finally admitted there was a problem with the springs used about the time our windows were manufactured and sent a rep out to replace every spring in the house. Right after the tech left, we found 2 windows that would not move any more, and found evidence of broken brads through the plastic housing. Peachtree advised us they would get back to us, but were way behind on spring replacements and would have to order the parts needed. After about a year, we noticed a couple of windows were difficult to open and suspected broken springs again. When I called peachtree, I was advised they had already been repaired under the recall, and were now out of warranty. When I asked about the follow-up service call, they had no record of our complaint.
At this point, some 17 years after the initial recall was performed, almost every window in the house has at least one broken spring. I'm sorry, but to me that is an unacceptable failure rate. I would advise anyone looking into using peachtree windows in their home to do themself a huge favor and use any other brand.
Peachtree has stopped making parts available from the factory [there is no more factory!]
Found a web site that was most helpful in aquiring non- tilt balances for the Ariel Double Hung-
pwdservice.net
Prices are better than Peachtree's and the more you order the rate per balance goes down.
Less expensive than replacing all the windows by far...
They also have other parts for Peathree products.
Good luck!
Thank you for your comments. We are shopping for a replacement, we work hard for our money and don't want to waste it. Thank you all again. We will not buy the Peachtree brand line. Thank You.
I INSTALLED PEACHTREE WINDOWS IN A CUSTOM BUILT HOME IN 2005 AND HAVE HAD NOTHING BUT TROUBLE WITH THEM.THE COMPANY THAT I BOUGHT THE WINDOWS FROM WENT OUT OF BUSINESS .I AM NOW IN THE PROCESS OF CONTACTING THE ATTORNEY GENERAL TO LOOK INTO THE MATTER AND HOPE OTHERS WILL.
HELLO,
I CAN DO REPAIRS OR GET MOST REPLACEMENT PARTS FOR YOUR PEACHTREE WINDOWS AND DOORS. I 'VE BEEN WORKING ON THEM SINCE 1994 AND CAN RESOLVE MOST PROBLEMS.
I COVER CT. R.I., AND MA. AREAS BUT WILL TRAVEL FURTHER IF NEEDED.
PLEASE CONTACT ME IF YOU NEED ASSISTANCE
are you still working on Peachtree double hung windows?
I built my house in 1990. it's on Martha's Vineyard, Mass.
rich@baumhoferhomes.com
Hi, I am still trying to service the product lines when possible. I am very good at replacing the double-hung balances. Parts are somewhat limited to what PWD Service offers. If you need to contact me, my Email is blueheronservices@charter.net
Do you still repair Peachtree windows?
I agree with all complaints regarding Peachtree doors and windows. Peachtree does not manufacture quality doors nor windows.
Ever try to replace a door sill on an entry door? DON"T! Their design is such that you cannot replace the sill. I received instructions from Peachtree on how to replace the sill only to find that after I have replaced my sill, I cannot open nor close the door without excessive force. I ended up cutting two of the four sweeps off the sill so I could close the door with excessive force. The sill still drags the door jam too much even with the door jam lowered as much as possible.
The Preachtree doors are terrible. Peachtree is not a customer based company. They don't want to hear from consumers about problems. Don't call for help from Peachtree.
Did you folks purchase through a Peachtree showroom/dealer, or a "Big Box" ? Hmmm, it was all about your up-front cost?
If you purchase a high end computer, or HiDef TV, will you expect Wal-Mart or Costco to be able to help after the sale?
Geeee, it must be the mfg's fault. Not the part-timers you bought from.
PEACHTREE WINDOWS AND DOORS ALL STINK BIG TIME! I BUILT MY HOME IN 1991 USING ALL PEACHTREE DOORS AND WINDOWS AND WITHIN JUST A FEW SHORT MONTHS, STARTED HAVING PROBLEMS. THE WORST AS FAR AS I AM CONCERNED IS THAT THIS FANTASTIC DOUBLE PANE, LOW E WINDOWS THAT WERE SUPPOSED TO HAVE A LIFETIME WARRANTY ALL LEAK AND GET STREAKS INSIDE THE TWO PANES OF GLASS. HOW WONDERFUL TO LOOK OUTSIDE ON A BEAUTIFUL SUNNY DAY AND SEE CRAPPY STREAKS AND SPOTS THAT YOU CAN DO NOTHING ABOUT! I COULD GO ON AND ON ABOUT ALL OF THE THINGS WRONG WITH THESE DOORS AND WINDOWS, BUT I AM HERE FOR ONE REASON AND ONE REASON ONLY...DO NOT BUY WINDOWS OR DOORS FROM PEACHTREE...THE PRODUCTS STINK AND THE CUSTOMER SERVICE IS NOTHING BUT A JOKE. THEY SHOULD BE PUT OUT OF BUSINESS FOR ALL THE DAMAGE THEY HAVE DONE TO HARD WORKING PEOPLE. IF THERE IS A HELL, THEY WILL BE IN THE FRONT OF THE LINE.
This week we are discovering a HUGE problem with our Peachtree windows we installed 3-4 years ago. We first discovered that the trim around the windows was rotting. When we pulled it off we discovered that the plywood underneath was all rotting, and that rot went several feet below each window. After pulling off some siding and doing some testing we discovered that the windows THEMSELVES are leaking. This is starting to look like a huge project of having to replace many windows, in addition to plywood, siding, trim, etc. Has ANYONE gotten any resolution to their problems? Can anyone offer any advice?
I have a home with 18 Peachtree Ariel casement windows. The sash weatherstripping has disintegrated from 20 years of "wear and tear". Mostly a bad design, because they failed to take into account ultraviolet degredation. At any rate, Peachtree will gladly sell me precut pieces which I will have to field trim to fit each window. This could cost me over $400.00. They buy this product precut from another manufacturer. Does anyone know who makes this for them. I need about 250 feet.
I have a Peachtree Avanti door which was installed in my new home in 1999. The wood has rotted and the transom window was replaced after only 3 years. The dealer I bought from will no longer handle Peachtree due to poor quality and service.
NEVER BUY A PEACH TREE WINDOW!
I have to add my 2 cents worth. I to am a builder that built a house for my self 11 years ago and made the mistake of using Peachtree windows (34 of them). I have had nothing but trouble the past 7 years. Mostly moisture in between the panes. The first time I contacted them a sales rep came out and I had to replace 4 windows. I didn't have many problems. 2 years latter I had more problems and contacted the same Lillian Johnson who would not return emails etc. Finally after months I did receive replacement glass for 2 of the 3 windows. When questioned she said the 3rd window was not covered by the warrenty! ? Now I have 2 additional windows with moisture between the panes. A terrible product, so bad
I am considering replacing all of my windows. Do yourself a favor NEVER buy a Peachtree window!
Yes, I can only confirm that Peachtree windows are total junk. I was so upset that I was considering creating a website like the one that linked me here - www.mypeachtreewindowssuck.com. I had a new home built and told the builder we just wanted a quality, middle-of-the-road window. Budget constraints prevented us from being able to go with a top-of-the line window but we definitely didn’t want to put in cheap ones. The builder recommended Peachtree so that is what we went with. What a mistake. I won’t go into details as it has all been said in previous postings. Too bad the first thing out of my mouth when someone asks about how we like our new home is “Peachtree windows suck!”….
My Citadel Sliding Patio door is 7 years old and is also junk. The fixed panel is saging outward at the bottom and is obviously rotted behind the trim work. I have had no response from my warranty claim to date.
RandyR in Grand Rapids MI.
I also have the dreaded 1987 era Peachtree junk in my home. After some 3 years and a number of failed balancers, I ren into a Peachtree rep at a local home improvement open house. We discussed the problem and I was advised to contact Peachtree and get scheduled for a full home balance spring replacement. That was performed, but with-in 3 years the problem was back. Peachtree then refused to make repairs as the windows had already been "fixed". OK, I accept they made a bad product some 20 years ago, and that can happen to any company. However, in my opinion, they never made a genuine attempt to correct the problem. I don't know what the "lifetime" of a window should be, but it would seem to me that as long as the glass is intact you should be able to purchase replacement parts to avoid replacing every window in the house every 20 years. So, in my opinion, their product is junk, their customer service sucks, their long term support of their product does not exist, and anyone that buys a Peachtree product better expect nothing but problems from them.
I will NEVER consider a Peachtree product to be purchased for my home again.
I agree. I had the "opportunity" to contact them on 8/8/09. This is their response:
"Thank you for using the Peachtree Consumer Group email service.
Your request has been received and you will be contacted by a Customer Service Representative by telephone or email in less than 30 business days.
Thank you for your patience.
Peachtree Consumer Services"
30 days to respond to a simple email?
I'm replacing my patio door and the replacement won't be Peachtree.
Ed Danley
Naperville IL
I have Peachtree windows and doors installed in 1993. They are rotting and I can't get Peachtree to do anything about it. I have all the paperwork where I purchased them and have sent it in as they requested. Continued emails to the company get no response. I NEVER will recomment Peachtree products to anyone or have them again.
Former Pachtree employee here so it take my opinion with a grain of salt either way. But they do suck. I worked for SNE which aquired Peachtree around the year 2000. At the time we knew Peachtree windows had a terrible reputation for customer service. Ours was not as bad, but with the merging of our company with Weathershield, worse days were coming. Many of you have brought up Lillian Johnson. I could tell you stories about this woman for days, but to put her into context, although she was our main Peachtree contact, we rarely (if ever) called her. She was as dishonest to co workers as she was to customers, but please don't blame her. This was a company wide problem. Everything there was "numbers". How many windows were pushed through the assembly lines on this shift? How can we cut down the MPO (minutes per opening)? Never worry about quality. Never worry about design. I worked in the field service department and needed to answer questions from both home owners and corporate. I once got slapped down by the head of our quality control department (Mr Tony Schmitt) for honestly answering a question asked of me (it was the CEO asking!)
The problems most of you encountered took place during the building boom of the last decade. During that time, not only were we pushing things out the door, but builders were throwing homes together without regard to air or water infiltration issues.
And so the calls started coming in. Here is where the real problems start. You call in for service which opens a claim (An SR) Each manager is judged by the number of open/closed SR's. So they love entering your information, then either denying it, or closing it with a phone call or letter. It looks good on paper and you can take your costs and divide them out further. Actually putting a live person into your home would cost the company and average of $400 or so (factoring in travel, wages, and other costs). So closing your claim as quickly as possible was what they desired. Whether or not you were satisfied was unimportant.
There was a time it went so far in 2002 that the company even went so far as to put up a wall on the phone system. What would happen is you would call in for a claim..."press1 for this...press 2 for that" and eventually get kicked off automatically. That went over well (at least with the hired help).
I've been to hundreds of cutomers homes over the years. In many cases, although I could do nothing to help, I knew they had a good arguement. The warranty was written in such a way to bind my hands as well. I feel for all of you who have made the mistake of buying their product, but other than that, I don't know what to tell you. I can't even give the name of an employee there to help you. There were some good managers who would try, John Schafer, Jeff Schnitzler, Gary Rainville, Joseph Dowden all come to mind, but there all gone now. My best piece of advice, stay away from Peachtree, Weathershield, Vetter, and Crestline.
All of my home's exterior doors are made by Peachtree. My builder chose them and they were installed when my home was built in 2001. There are 4 doors of assorted styles (french, entry, sidelights, integrated window). Within 2 years, all of my door weatherstripping was failing. Both the sidelights and integrated windows also failed within 2 years. Peachtree offered no warranty help or support and was rude in the process. Instead, I had my builder came back and they repaired the doors.
My experience is that Peachtree makes junk and they know it - that's why they don't stand behind their products. When I called them, I also called Anderson windows about 1 failing window. What a difference, they stood behind their product, were courteous and sent a replacement window that day.
Stay away from Peachtree!
My wife and I live in Tampa, Florida and we have a 1960’s solid brick ranch-style home with original single pane aluminum windows. We have made the decision to replace all these windows in our home (17 windows in all) and until a few minutes ago we were considering Peachtree double-hungs throughout the home after speaking with the salesperson from Lowes Home Improvement who carry the Peachtree line.
I can only say a heartfelt “Thank you” to whomever started this website... This morning over a cup of coffee I have just finished reading through all the horror stories on my computer about these windows and needless to say the prospect of buying Peachtree is now out the “window” so to speak (excuse the pun). I still like wood over vinyl but in hot and humid Florida - I’m unsure. Any advice would be very helpful right about now! These websites are awesome!
Call the owners and other top executives of Weather Shield and complain about being ripped off
Kevin Schield [protected]
Mark Schield [protected]
Chris Schield [protected]
Jay Lodholz (director of service) [protected]
John Anderson (national sales manager) [protected]
Brandon Brunner (corporate counsel) [protected]
Dean Reilly (service manager) [protected]
Darla Weber (quality manager) ?
Bob Eckert (director of customer service) [protected]
Jeff KIBLER (marketing manager) [protected]
Ron Modrzynski (door plant manager) [protected]
Pat Henrichs (glass plant manager) [protected]
I have Peachtree 500 series casement windows with transoms above in a customers house that are 7 years old. The jambs are rotting out by the weatherstripping. I noticed that the exterior aluminum cladding at the corners never were sealed at the factory. I think thats where they are leaking at.
Any suggestions
The word "Peachtree" reminds us of how bad a company can be after the sale. Our tech repair person told us the company does not want to work on their own product any longer (probably to distance themselves from responsibility). The warranty is void if you put a screw into the product, for instance: mini blinds. We had a Citadel door with a 3 point latch and the repair person said "when they work they work great, but when they break it's a nightmare". It cost us $500 to repair this door. They ask for numerous photos and documentation but when showing a badly warped door and faulty parts factory installed they deny responsiblity for the product. Your time will be wasted contacting them. Any store that sells their product should know this: they do not stand behind their product.
The word Peachtree reminds us of how bad a company can be after the sale. Our tech repair person told us the company does not want to work on their own product any longer (probably to distance themselves from responsibility). The warranty is void if you put a screw into the product, for instance: mini blinds. We had a Citadel door with a 3 point latch and the repair person said: when they work they work great, but when they break it's a nightmare. It cost us $500 to repair this door. They ask for numerous photos and documentation but when showing a badly warped door and faulty plastic parts factory installed they deny responsiblity for the product. Your time will be wasted contacting them. Any store that sells their product should know this: they do not stand behind their product.