CB Grocery Stores and Market Pick n Pay smart shopper offline, and no management assistance

Pick n Pay review: smart shopper offline, and no management assistance

patriciamunnik of ZA

Dec 21, 2019 1:22 pm EST

Verified customer

On Sat 2019/12/21 I was at Hypermarket Brackenfell, doing my Christmas Shopping, a lot

At the till I gave my P&P Smart Shopper, to pay for my groceries, and was immediately informed offline, I requested assistance from Management, that stood around and was talking to each other, just responded, OFFLINE

I were embarrassed before all public, standing behind me at the till and needed to phone around, to help pay for my groceries

I were helped with a friend's gift card and ows the person the money value, that was on my P&P Smart Shopper Card

2ndly, no points were loaded onto my and my mother's P&P Smart Shopper Card, big amounts were spend

Attach, find the purchase proof slips and Smart Shopper Cards involved

P&P will deduct my value from my P&P Smart Shopper Card and refund me cash, to put on my friends gift card, I don't care how, but this WILL BE DONE, AS I INSIST

This was the MOST EMBARRISING MOMENT
and is unexcepted

Patricia Munnik

0 comments

Add a comment

Pick n Pay - Budget speech and cigarette prices 74

Resolved

Pick n Pay - return policy for clothing 1

Pick n Pay - Pick n pay asap (app) 10

Pick n Pay - back to normal 7

Resolved

Replied

Pick n Pay - lack of interest in customer concerns 9

Resolved

Replied

Pick n Pay - Inefficiency - especially at till point

Pick n Pay - Cash @Till

Pick n Pay - boots and pants complaint

Pick n Pay - complaint about poor service 1

Pick n Pay - service

View all Pick n Pay reviews and complaints

Pick n Pay Contacts

Pick n Pay phone numbers

+27 800 112 288
+27 800 112 288

Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number

3%
Confidence score

Customer Care

+27 860 303 030
+27 860 303 030

Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number

Online Shopping Help

Pick n Pay emails

customercare@pnp.co.za

100%
Confidence score: 100%

Support

Pick n Pay address

101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa

Pick n Pay social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024