Pizza Hut
Reviews and Complaints

We arrived 3/25/2018 at 4:35. Our pizzas were supposed to ready at 4:45. We paid and the cashier said the pizzas would be ready in about 6 minutes. At 4:45 there was no one at the register. We could hear laughter coming from the kitchen area. Finally at 4:50 someone (a different person) appeared at the register. I asked her about our pizzas, and informed her that they should have been out at 4:45. She began fumbling around with a small note. I suspect she was looking for our order (we had paid for them earlier, remember). She went to the window, and the pizzas were "ready". When we opened the boxes at home the cheese & crusts were burned. Our dinner was already late, so we ate what we could, and tossed the remainder. We are regular customers for this order getting the same thing every week or so. This is the first time we have been so disappointed. I feel we are entitled to at least a free pizza.

I am a customer frequently always good as the delivery man Spanish-speaking Cuban probably don't like Cubans That have been here a long time. This particular deliveryman middle-age call me a [censor] after I gave him a five dollar tip my advice to Pizza Hut to stop hiring these fairly new Arriving Cubans. That are jealous of people that I've been here a long time.

I placed a delivery order at 8:15 pm. I waited an hour and a half before I call and they tell me my order was returned. They have been to my house several times before . Should no one have called me when my order got returned? I was waiting forever on something that wasn't coming . It was suppose to be delivered at 8:40! I live just 3 minutes from the building.

I love pizza hut my kids prefer Dominos and ive never had a problem til tonight.
Everyone was looking like chickens with no heads while the customers continued to pour in and they contined to move slower and slower. Not only that we were the last to get our pizza. I guess because i made a statement about them being unorganized and the staff got in there feelings. Unhappy and unsatisfied with pizza hut

Hello. I have been a customer of this franchise since i moved to this city in 1988.
It still has the same phone number. I tell everyone that Pizza Hut has always had the best pizza around.
30 yrs later and my opinion has changed!
For the past 4 times that i have ordered a pizza im not satisfied with my food. Its too dry or burned or not made properly.
I call the store and management has great customer service in working with me, but im just not willing to continue wasting my money on product that is not made with great pride.
I usually never complain as you can see it has taken 4 bad pizzas to get me to say something.
I may just be 1 customer, but if you continue to get customers that can see difference like i have it will start to hurt your business.
I managed a Subway for 25 yrs and i know how 1 bad employee can hurt a business.
I hope that something will be done to save this establishment from losing long time customers. Thank you for your time.

Recently (March 22), I went to pizza hut to pick up two medium pizza's from your location on 2021 NC Highway 172 Sneads Ferry, NC. One was meatball and one was pepperoni. These pizzas were the driest pizzas I have every had. They had virtually no tomato sauce at all on them. On top of that i was made to wait at the front for someone to help me for over 5 minutes even though there were over 4 people in back that saw me standing there. I do not know if there were new people working there that night or not but they were the worst pizzas I have had from that establishment since moving here.
I am not asking for a refund but would not mind a coupon for free pizza. We order through you a lot and normally get all our party pizzas from you as well. I know this is not the norm for the company but felt you had a right to know in case it is ongoing.

Called the desoto location. ( usually no drivers ) once again to place an order. We are usually forced to dominos because this location is so bad. I called 10 times, line was busy. I took a screen shot. Tonight was our final attempt at buying from this location. Never again will we buy or attempt to buy, or recommend Pizza Hut to anyone for any reason. All my call and complaints to corporate have fallen on deaf ears. If you would like I would be happy to show you have to turn this location around.

Anytime I get bbq honey wings my 5 year old son eats it and starts screeming. Come to find out the pizza hut in st James missouri wash off hot sauce and put it in bbq sauce. Something needs to be done please. My son is only 5 years old and he shouldn't be given anything diped in hot sauce and washed off and put in bbq sauce. Zip code 655559. St James missouri.

Very bad delivery service. For 2 consecutive time I make an order and it arrives after 2 houres and I refuse to take the order. I don't know what is so hard to deliver a pizza order.
I will never order Pizza Hut again. Specially that the customer service are so unhelpful every time I call them they just say that the order is on the way and it will arrive soon and nothing happens.

My name is junesha bush and I had order from the pizza hut on summit st in Toledo oh they told me they delivered in my area but some how my order got through to the secor and central location in Toledo Ohio and couldn't deliver to my location I called the summit store back and asked for a refund because the money was already token off my credit card and the manager told me there was nothing he can do about it

I have ordered from the Northglenn Colorado Pizza Hut over a dozen times in the last 8 months. The last four orders which were made since January 2018 in the latest being made today March 20th 2018 have been horrible experiences. On two of my orders I was overcharged by $12 on one and eight on another. For some reason on the $12 overcharged item the credit card billing went through the corporate office rather than the Northglenn store. Due to this we did not receive the online order discount of 799 for each large pizza nor did we receive the free breadsticks we had a coupon for. The store said they were unable to correct this air and to call corporate. I called corporate and they did not make any corrections or refunds in the amount I was overcharged. Although the gentleman asked me for my contact number in case we were disconnected, once we were disconnected he never returned my phone call. Three days ago we ordered from Pizza Hut at 7:20 p.m. I received a text stating that our pizza was on its way to our door at 8:40 p.m. . At 9:20 p.m. our pizza had still not arrived and I called the Northglenn store was put on hold for 20 minutes and when someone finally answered they told me the pizza was back at the store as no one answered the front door when the delivery person not. This is untrue as I have two dogs and my bedroom window was open which is just above the front door no one knocked on the door or my dark. Would have barked and my daughter was sitting at the kitchen table right next to the front door waiting for the delivery driver again, no one knocked on her door and as it was snowing that night there were no footprints in the door which proved no one had actually tried to deliver the pizza. I asked that theydeliver the food to our home as my children were waiting for over 2 hours for dinner. A few minutes after 10 p.m. the pizzas arrived. They were so dried out that all the toppings fell off the pizzas, the crust was curled and the pizzas went in the trash. Today I again called to order And spoke to the manager Katie who told me she would take care of me the next time that I placed an order. The order was placed over an hour and a half ago. Again, I contacted the store and was told that their computers crashed and therefore there was no food made or going to be delivered to my kids once again. The story then change that one of the two pizzas I had placed an order for was indeed ready to be delivered, however both drivers on duty had left without my pizza to make other deliveries. It is now 10:20 p.m. 2 hrs since i placed my order n still no food.
I am beyond dissappointed as i have given this store many more opportunities to make things right than ANYONE should have. Prior to the four orders mentioned previously I had at least two other orders where the food delivered was not what was ordered as well as two occasions where the pizzas had obviously been over cooked in sitting in the boxes for far too long before there were delivered to our door. On these occasions Ashley the assistant manager as I've Been Told remade the food that was ordered and sent it out and we were more than happy to accept the pizzas with no credits discount or coupons for future orders. However, as this has not been a one-time two-time three-time occurrence where magically our orders don't get delivered or not correct or the system crashes I definitely think that I am due an enormous amount of in store credits or accommodations to make me not feel as if the store is intentionally making our experience with Pizza Hut the worst possible experience anyone could imagine. I say this because it has happened not 1 3 4 5 times but if the food is actually cooked and delivered in a timely manner it's wrong or half the pizza has toppings and the other half doesn't or the food never arrives or the computer crashes or I have been overcharged by a minimum of $8. I would really appreciate a call from someone from corporate, not someone who when the call is disconnected does the exact opposite of what they stated that they will call me back if we are disconnected. I want to be given the respect and decency that I have given I want to be given the respect and decency that I have given to your corporation

I am appalled by your policy of ensuring company profits over customer satisfaction. Up until tonight I was a faithful once a week minimum consumer. Now I will never by your products again! And I'll make sure all of my Facebook and Instagram friends know how you treat your customers
I wanted to purchase your bone-in honey bbq chicken wings but instead made the very human mistake of ordering the bone-out version. I called the store in Oroville Ca who filled my online order too see if they would replace my wings with the bone-in ones which I order regularly (meaning at least once a week. The person who answered the phone, Amber I think was her name said that it's your policy to not fulfill my satisfaction.

398 West Baseline Road, San Bernardino, CA 92410

Recently they had inspection 2 days from today. Michelle the shift manager or something bought booze to drink AT Work. Yesterday they bought beer and for some of reason she really believes it's ok. She even got mad when I called and asked why she was hiding in a little "office" with 3 men. Because yes, it's not just her. But apparently she does walk out and ask everyone if they want to drink with her ? Now just confirmed this and I have her phone number. [protected] .IM Sure they are going to do it again. I believe you have one camera ? You can see your night shift "Celebrating" they passed inspection. And then sneeking off into the office to down a few beers. I just don't like the fact that my husband is staying to drink at work . He's not even old enough to buy it until this year and his shift manager is going to buy it for him? Come on now... Michelle need to think about what she's doing.

Fox lake pizza hut the assistant manager Brandilyn Brennan is consistently being to touchy and has crossed the line multiple times. She also sits around the whole day and has everyone else do her work. Calls in employees 3 to 4 hours early and every time I've brought a complaint up to the area coach Jr he doesn't seem to care. Never solves anything and let's her get away with it.

Very disappointed in the fact that I have not been notified about anything regarding my experience with one of your restaurants. I have spoken with two different Representatives letting me know that they would get back with me no email no phone call no nothing. This incident occurred on February 16th 2018 I had wings cheese sticks and two orders of pizza that wasn't made right. I called the store about my order and they said that they would replace my order when the driver came with my order he placed my food on the ground and walked off not giving me a receipt so I called customer service that night and spoke with someone they so-called took my information down and had it all wrong so that following week I called customer service again and spoke with someone and she said she will be getting back with me through email and phone which I still haven't heard anything from no one. I am very disappointed I am a loyal customer who is getting treated like this I will no longer be eating Pizza Hut again because this is ridiculous to speak to customer service and for them to take my information down and still haven't spoke to no one. I'm very upset because I did not receive the proper food I ordered or my receipt hope to hear from someone soon thank you.

Where do I start? Perhaps with the fact your charging a dolllar more for pan pizza than other crusts?! Even though nothing is made fresh in your franchises? Or perhaps it's bc dispite the increase in price I went ahead and placed a carry out order only to get there, be left standing for 10 mins while 6 employees played around in the back and no one attempted to help me and the cashier was busy being conned by some broad trying to get free pizza. I left. I left that pizza and I won't ever be back to any Pizza Hut establishment again. For years it's always been the same crap from Pizza Hut. Incompetent workers, incorrect orders and horrible customer service.

I ordered a Dinner Box from Pizza Hut in New Albany at 11:15 on 3/19/2018. I originally told them carry out then changed it to delivery at 12PM. I spoke to the manager and she had told me that it would be at my dorm in just 30 minutes. I had class at 1:15 and still hadn't received it. I called and told them and they said the delivery driver was going to walk out the door in about 5 minutes. That is 45 minutes after the expected delivery time which was only 20 minutes. I had gave my card over the phone which they had already taken the money out of my account and I still haven't received my pizza. I would like a refund and my next pizza on them. If not, I will take my business else where. No need for it to take 2 hours.
Pizza Hut: [protected]

We bought a large supreme from our local Pizza Hut (Kilmarnock, VA 22482), and it was delicious. We ordered the same pizza today, picked it up and took it home, and there must have been at least 2 grains of sausage (no more) per slice, and maybe 1 slice of pepperoni per slice. The pizza 2 weeks ago was awesome, and the one today was terrible. 3/18/2018, about 11:30 AM. The pizza was ordered by phone under the name of "Brown", and it was supposed to be a "Supreme" large with black olives on half of it. I guess a refund would be fair, but more important, contact the location and make sure there is quality control on all pizzas being made. Thank You!

We use to order from you all the time last few times our order was burned the next order was. Old and took over 2hours to get here so we were offered. Coupons we tried one more time my daughters migraines are triggered by some spices I asked for no garlic . We'll both pizzas were covered in garlic ! When I ordered I know I gave them our unit number but after an hour and half they text they did not have our unit number I have to give them some. Credit they did call but my ringer was on low and I did not her the ring . Again we were very disappointed my daughter had to have Mac and cheese on pizza night no one was happy 😡

When I order my pizza Friday March 16th I had order 2 med pizza's. One with Canadian bacon and pineapple and the other with ground beef and onions. The first pizza had no pineapple and the second hand no ground beef. When I called the store to complain I was told that is what was ordered but I saved the post of what I placed for toppings and I told them that but I was treated like a dummy and told talk to head office.