Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fast Food Chains Pizza Hut Customer service
Pizza Hut

Pizza Hut review: Customer service

T
Author of the review
10:43 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Me, my husband, and son, arrived having not been to not a restaurant in over year, decided that we would dine in at Pizza Hut.

Upon arrival, we were told to grab some menus and seat ourselves, by the waitress who served us.

We obliged and found a booth. Our waitress came over, asked what we wanted to drink… I asked for 3 waters and lemon. She said they do not have lemon. After reviewing the menus it became clear that the menu had no prices. I asked how can I order if I don’t have prices..she said she knew most of the prices, I saw an advertisement/coupon in a plastic display on the table that showed 2 large pizzas and breadsticks for 30$, and I just decided that would work.

We waited 20 minutes. The table that came after us was seated near us, they received their wings before we received our breadsticks…no biggie.

We continued to wait. Finally our waitress appeared with 2 to go boxes and a bag of breadsticks, slid them on the table and said, and I quote “We ran out of cork boards..” and rushed away.

I was shocked. Then she brings the pizza to the table next to us, on cork boards. Mind you, even the breadsticks were bagged, and not in a basket.

In disbelief I went to the manager who admitted she boxed the order mistakenly as to go, yet the waitress rather then slide them out of the box onto the table, just lied..

I said, “This is so wrong on every level. I am paying to go out to a restaurant on my birthday, what are you going to do to make it right? She said I can give you a free dessert. I was so flustered, I agreed and went to my table.

As I am I bagging the breadsticks, it’s obvious they were cold with no seasoning. My son is trying to arrange his boxed pizza around our boxed pizza, while the breadsticks awkwardly sat on the boxes with nowhere to go.

I became very upset and couldn’t even eat..

I wanted to leave, as our neighbor tables watched us as we struggled to make room on our table, and were visibly upset. I was so embarrassed that we were supposed to eat out of to go boxes while everyone else had proper plates, I took the boxed pizzas and said, “let’s leave.” My husband stayed behind to pay, while we went to the car.

My husband relayed to me that the card reader was broken, so everything had to be done manually. When the manager brought the dessert in the to go box, the waitress said, “No! That’s somebody else’s,”and tried to take it away . He said the manager meekly said, “Yes it is.”

We then left.

The waitress lied about the lemon, as my son says he saw lemon in another cup.

The waitress lied about being out of cork boards.

The waitress lied about the dessert not belonging to us.

I am in complete awe of her viciousness and deception. We will never patron that Pizza Hut again.

Desired outcome: I want the waitress fired and ( I have the receipt and her name) if not, I want a refund.

Confidential Information Hidden: This section contains confidential information visible to verified Pizza Hut representatives only. If you are affiliated with Pizza Hut, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Pizza Hut reviews & complaints

Pizza Hut - Pizza hut is ripping-off millions of consumers! 210
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pizza Hut - treatment of employees 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pizza Hut - Unfair service fee charges 19
Pizza Hut - poor customer service! 48
Pizza Hut - Former Employee 23
Pizza Hut - service 2
Pizza Hut - treatment of employees
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pizza Hut - delivery/management
Pizza Hut - food and service
Pizza Hut - late delivery 2
View all Pizza Hut reviews and complaints

  1. Pizza Hut Contacts

  2. Pizza Hut phone numbers
    800 028 7034
    800 028 7034
    Click up if you have successfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have successfully reached Pizza Hut by calling 800 028 7034 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 800 028 7034 phone number 7 7 users reported that they have UNsuccessfully reached Pizza Hut by calling 800 028 7034 phone number
    United Kingdom
    8800 100 1958
    8800 100 1958
    Click up if you have successfully reached Pizza Hut by calling 8800 100 1958 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling 8800 100 1958 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 8800 100 1958 phone number
    Russia
    600 569 999
    600 569 999
    Click up if you have successfully reached Pizza Hut by calling 600 569 999 phone number 4 4 users reported that they have successfully reached Pizza Hut by calling 600 569 999 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 600 569 999 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling 600 569 999 phone number
    14%
    Confidence score
    UAE
    23 300 000
    23 300 000
    Click up if you have successfully reached Pizza Hut by calling 23 300 000 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 23 300 000 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 23 300 000 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling 23 300 000 phone number
    33%
    Confidence score
    Hong Kong
    1700 506 070
    1700 506 070
    Click up if you have successfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling 1700 506 070 phone number Click down if you have unsuccessfully reached Pizza Hut by calling 1700 506 070 phone number 2 2 users reported that they have UNsuccessfully reached Pizza Hut by calling 1700 506 070 phone number
    Israel
    +1 (800) 948-8488
    +1 (800) 948-8488
    Click up if you have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +1 (800) 948-8488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (800) 948-8488 phone number
    United States
    +44 330 123 0790
    +44 330 123 0790
    Click up if you have successfully reached Pizza Hut by calling +44 330 123 0790 phone number 5 5 users reported that they have successfully reached Pizza Hut by calling +44 330 123 0790 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number 11 11 users reported that they have UNsuccessfully reached Pizza Hut by calling +44 330 123 0790 phone number
    United Kingdom
    +1 (866) 364-0825
    +1 (866) 364-0825
    Click up if you have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +1 (866) 364-0825 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number 0 0 users reported that they have UNsuccessfully reached Pizza Hut by calling +1 (866) 364-0825 phone number
    Canada
    +33 351 860 038
    +33 351 860 038
    Click up if you have successfully reached Pizza Hut by calling +33 351 860 038 phone number 3 3 users reported that they have successfully reached Pizza Hut by calling +33 351 860 038 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +33 351 860 038 phone number
    50%
    Confidence score
    France
    +40 212 101 010
    +40 212 101 010
    Click up if you have successfully reached Pizza Hut by calling +40 212 101 010 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +40 212 101 010 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +40 212 101 010 phone number
    Romania
    +351 222 444 222
    +351 222 444 222
    Click up if you have successfully reached Pizza Hut by calling +351 222 444 222 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +351 222 444 222 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number 3 3 users reported that they have UNsuccessfully reached Pizza Hut by calling +351 222 444 222 phone number
    Portugal
    +46 86 638 895
    +46 86 638 895
    Click up if you have successfully reached Pizza Hut by calling +46 86 638 895 phone number 2 2 users reported that they have successfully reached Pizza Hut by calling +46 86 638 895 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +46 86 638 895 phone number
    33%
    Confidence score
    Sweden
    +966 920 000 910
    +966 920 000 910
    Click up if you have successfully reached Pizza Hut by calling +966 920 000 910 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +966 920 000 910 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number 8 8 users reported that they have UNsuccessfully reached Pizza Hut by calling +966 920 000 910 phone number
    Saudi Arabia
    +27 86 074 992 488
    +27 86 074 992 488
    Click up if you have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number 1 1 users reported that they have successfully reached Pizza Hut by calling +27 86 074 992 488 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number 4 4 users reported that they have UNsuccessfully reached Pizza Hut by calling +27 86 074 992 488 phone number
    South Africa
    +65 62 353 535
    +65 62 353 535
    Click up if you have successfully reached Pizza Hut by calling +65 62 353 535 phone number 0 0 users reported that they have successfully reached Pizza Hut by calling +65 62 353 535 phone number Click down if you have unsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number 1 1 users reported that they have UNsuccessfully reached Pizza Hut by calling +65 62 353 535 phone number
    Singapore
    More phone numbers
  3. Pizza Hut emails
  4. Pizza Hut address
    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
  5. Pizza Hut social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Pizza Hut contacts
Pizza Hut Category
Pizza Hut is ranked 7 among 60 companies in the Fast Food Chains category
#05 Papa John's Papa John's #06 Chick-fil-A Chick-fil-A #07 Pizza Hut Pizza Hut #08 Wendy’s Wendy’s #09 Panera Bread Panera Bread

Most discussed Pizza Hut complaints

pizza hut is a thief!
4
(opinions to this review)
 Both product and service
1
(opinions to this review)
 Dine In
1
(opinions to this review)
 Pizza Hut in Belleview, Florida
1
(opinions to this review)
Pizza Hut Alternatives
Burger King 4590 reviews Subway® 1 review BURGER KING® App 7 reviews Boston Market 206 reviews Five Guys Burgers & Fries 18 reviews