I joined Planet Fitness as a BLACK CARD member a little over a year ago. I thought it nice to have the perks, especially tanning. I have been tanning in their beds and not once in one year have I seen any type of maintenance on this machines. The inside where the lights are, are filled with dust and goop, every single one of them. They emit very little heat. Tanning bed 1 does not even have a bulb in the middle face tanner but there are bulbs in the other side face tanners. I have scanned the QR codes and reported the issues to no avail. I have mentions to the staff that they should maybe get someone out to clean the tanning beds where the lights are. They go unanswered. At this point I am fed up with the laziness of the owners and lack of care for their equipment. Its even an inside joke that the staff made up where Enfield, Ct is where all the other Planet Fitmess’ dump their dying equipment. I PAY FULL PRICE JUST LIKE ALL THE OTHER PLANET FITNESS BLACK CARD MEMBERS. They are so cheap they don’t even have the body contour machine.
Desired outcome: Please change the bulbs in ALL the tanning beds and clean the acrylic where clients cannot reach. Please put a facial tanning bulb in bed 1 where it has been missing for a year now. Thank you.