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Planet Fitness Complaints 951

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1:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

After additional fees appeared on my bank statement I called to inquire. I was treated so disrespectfully that I was shocked. This company can send me emails daily about upgrades and getting friends and family to join, but doesn't notify me of an additional charge, then berates me for asking about it. When I asked if they cared about what a bad customer...

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7:20 pm EDT

Planet Fitness membership

I will be calling all the local news channels to see who will come out to cover this story.

I joined a world gym in franklin mass, last month, paid 140.00 for sign up and 40.00 for the first month for me and my husband. I joined the gym for the classes and the day care.
On the first of the next month they changed the gym to planet fitness, keep in mind they are the same owners. The took the classes away and the day care. When I called for a refund they refused. My attorney is writting a letter as of Saturday and I will start to call the owners every day until I get my refund. They had over 300 members cancel and alot of locals not happy with them at all.

Just out of co-insidence they took out of everyone's debit or credit cards on the 1st of the month and put the new name up on the 2nd of the month. Taking everything out of the gym by the end of the week.
They are the biggest pigs I know.
They started a world storm with me.
This is just the beginning.

It's not the money, it's the principle

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Darlene Gonzalez
Jul 25, 2008 6:33 am EDT

I feel the same way they are evil people who care only about the money and not there customers. Bad business.

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jarrod
Jun 25, 2008 12:46 pm EDT

I also completely agree that it is about the principal and not so much the money any more.

Also, it is really shady that planet fitness owns world gym and it was a world gym for about a year? Shadiness!

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7:43 pm EDT
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Planet Fitness has to be investigated for their illegal accounting practices. They continue to charge my card for the past SEVEN months although I have cancelled my membership last October. Due to immediate relocation I have not used the gym even once. I have spoken to them several times over the phone, sent cancellation letters by mail and by fax. They...

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J
3:08 pm EDT

Planet Fitness rude staff!

Please do not joint Planet Fitness in Orange CT. The manager and the staff are very rude and they all need customer service training. One employee called me up after having a me being unhappy with there service after I call the corp office. She said I want to hear your side. I am sorry but there is no side I am the customer. She then said I was going to offer you something. I don't want it! The worst customer service... Don't waste your money on them.

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Lasilkee
Grays, GB
Sep 23, 2009 2:40 pm EDT

I fully agree, Orange UK has most incompetent and rude customer services staff. I just got mu contract wit them they sent me a fault phone I returned the phone back to them and I have the Royal mail delivery confirmation receipt. I called them every day morning, afternoon, evening they say they phone is not on their system, I said the phone is deliver and confirmed received by Orange and I provided them the proof they still couldn't trace the phone every call they give me stories to call later in the afternoon etc. etc. finally when they managed to track the phone they handed me over to their rudest customer service guy I think he was drunk the way he was talking and he when I started to tell him my history and the crap service from Orange he started shouting at me and threatened to cancel my contract and put the phone down one me! I have checked online and it looks like I'm not the only one who suffer from Orange's rude customer services staff. My advise do not deal with them it is not worth it go to a phone company who is willing to help and listen to its customers!

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12:00 am EST
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I was a member with Planet Fitness for the year July [protected] I signed up for a one year program. I relocated to another state before leaving I properly signed out my membership paper work. I left it with Planet Fitness to process my paper work properly. I thought I was done. Now January 2008 I find out from my bank my account is still being charged...

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12:00 am EST

Planet Fitness peeping tom!

Awful!
A peeping tom was arrested for video taping people getting changed! It was in all the papers!
I went to cancel my membership and the manager charged me a cancellation fee! I said you hired a peeping tom, I want my money back. She said sorry! A very nasty manager.
She should be fired along with the peeping tom.
Lookout, you might see yourself changing your clothes on YouTube!

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12:00 am EST

Planet Fitness BEHAVIOR

I WENT IN DECEMBER 19, 2007 TO PLANET FITNESS TO SIGN FOR A MEMBER SHIP FOR MY DAUGHTER. SO ONE OF THE STAFF CAME TO HELP ME TO SIGN UP. WE SAT DOWN AND STARTED GOING THROUGH THE TYPE OF PLANES THAT THEY HAD AND THEY TOLD ME ABOUT THE BLACK PLAN, SO I TOOK IT. THAT SAME DAY THE START UP FEE WAS $38.15, SO I PAYED FOR IT. BUT THEN THE STAFF LADY TOLD ME THAT I HAD TO HAVE A CHECKING ACOUNT BUT I DIDN'T HAVE MY CARD WITH ME. THE STAFF TOLD ME THAT SHE WOULD HAVE TO CANCEL IT AND DO IT ALL OVER UNTIL I COME BACK NEXT TIME. AND SINCE I ALREADY GAVE THE MONEY SHE SAID SHE WOULD HOLD THE MONEY AND JUST GIVE MY THE RECEIT TO SHOW THAT I ALREDY PAYED FOR IT. BUT THE PROBLEM IS NOT ABOUT HER, IT IS ABOUT THE MANAGER. I WENT TO PLANET FITNESS TODAY (DECEMBER 26,2007) AND I HAD TO SIT DOWN WITH THE STAFF SINCE I HAD TO SIGH FOR A NEW PLAIN. AFTER SHE FINISHED EVERY THING SHE TOLD ME THAT I WOULD PAY LESS MONEY THEN BEFORE. I SAID OK. I THEN ASKED HER FOR THE DIFFERENCE AND WHEN SHE CAME BACK SHE TOLD ME THAT THE MANAGER SAID NO. SO I WENT TO THE FRONT DESK TO TALK TO THE MANEGER TO DESCUSS ABOUT THE REST OF THE MONEY. THE ONLY PROBLEM WAS WHEN I WAS TALKING TO HIM HE STARTED RASING HIS VOICE AND WAS MAKE BAD JOKES ABOUT ME ASKING ME IF I WANTED WATER TO REPLACE THE MONEY. I SAID NO. AND HE KEPT JOKING SAYING DIFFERENT JOKES ABOUT ME. I REALLY DIDN'T LIKE IT. I FELT REALLY INSULTED AND ALOT OF DISSRESPECT. AS A MANAGER INCHARGE OF A PLACE AND STAFF BEHIND HIM WATCHING, HE SHOULD SET A GOOD EXAMPLE TO SHOW HOW TO HANDLE A SITUATION LIKE THIS. AS A FIRST TIME CUSTUMER I EXSPECTED MORE THAN WHAT I GOT. ESPECIALLY FROM A MANAGER. AND I THINK THAT A PERSON ACTING LIKE THAT TO A CUSTUMER SHOULD NOT BE INCHARGE. I HOPE THAT YOU TAKE THIS SERIOUSLY IN CONSIDERATION.

THANK YOU

CARL CINEAS

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pumpkin218
Bricktown, US
Nov 17, 2009 1:59 pm EST

which location did this all take place at?

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melissa b
Jan 07, 2008 12:52 pm EST

you need to learn how to spell

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R
12:00 am EDT
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I had to quit Planet Fitness in Loudeville, NY because I moved. I mailed them the certified letter as asked and I received the receipt card showing that someone in the Planet Fitness Company had signed for the letter on Oct. 1, 2007. I called a few days later to check and make sure they would no longer be charging my card. Somehow I still got charged for...

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12:00 am EDT
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I have a complaint about freezing my account at planet fitness, they told me that i have to freeze my account every three months. And when the three months are up i can get another doctors note and they will freeze the account again. So i went up to the gym to freeze my account again and the lady said that i have to pay for a month and then i can freeze my...

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12:00 am EDT
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Planet Fitness 113 Crosby Rd. Dover, NH 03820 At a staten island, ny location, where i have been a member since opening day, i was harassed and threatened by another member of the gym. I asked the staff in assistance in either removing this person or simply asking her to stop the cursing, threats and harassment. The staff member walked away offering no...

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12:00 am EDT

Planet Fitness Rude staff and manager!

On 04/23/07 I enter the gym in the location about and I didn’t have my card. this is not he first time I didn’t have my card and was shocked when the guy at the counter (sean) told me “you need your card.” oh dear he tell a paying customer they need anything. I then told sean I need nothing. he then said “I will cancel your membership then.” upset and appalled I called you’re the general manger, and left my cell number for a call back. I was surprised that while sitting at my desk at work she called my office number and left the rudest tone message I have ever heard. I called her back and she (debra) informed me that my membership was canceled as if she was doing me a favor by having me. beware of rude staff and manager!

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Eddyrican
Guaynabo, PR
Feb 07, 2024 4:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Good evening, I’m writing because is about 10 equipment unserviceable. It’s been more than 3 weeks and still they haven’t fix it. The personnel in charge in the gym they keep saying they are waiting on the mechanic. This is the plannet gym in Guaynabo PR. [protected]

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Nick Phillips
Dallas, US
Feb 04, 2024 9:44 am EST
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Tattered and torn ropes on equipment. I brought the faulty equipment to the attention of management. They assured me that new equipment parts were ordered and should arrive very soon. This has not happened. Still the same worn out equipment. NEED HELP RESOLVING THIS ISSUE.

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DiogoM
Napa, US
Nov 28, 2023 4:59 am EST
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The experience on the gym in Salem, Oregon is awful.

The mens showers don't work most of the time, even after been reported almost everyday. The inside temperature is too hot, they turn on the ventilation, making you sweat and uncomfortable. Also the staff is not friendly.

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Freedom357
Cincinnat, US
Nov 25, 2023 5:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

An Advertisement of being a “judgement free” zone yet having a sign that is judgmental?

“ LUNK ALARM

Lunk (lunk) n. [slang] one who grunts, drops weights or judges.

[Ricky is slamming his weights, wearing a body building tank top and drinking out of a gallon water jug... what a lunk]”

Bad business!

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JoeKr
Chesterton, US
Nov 04, 2023 6:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

There are a limited amount of stairmills at the location I go to and one has been broken for about 2 weeks and has not been fixed. This results in waiting to use the machines and delays completion of workouts. I asked the desk person and they said they had to wait for the owner to do something,

10/17/2023 4:00 PM

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Dennis Woodworth
Hemet, US
Oct 11, 2023 5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been a member for many years, Recently the gym located in Hemet California installed new treadmills that are totally inappropriate for older members like myself. They are too high up and the rails do not extend for getting off the treadmill. This is age discrimination which is illegal.

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not having it!!
winfield, US
Sep 23, 2023 4:49 am EDT
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downgraded memership charged 39. in march and then a 49.00 fee in sept. i cant stand this place time to go bye bye!

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$Michael King
US
Sep 09, 2023 10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’m having an immediate issues with the employee with long hair and a woman that was working Wednesday 8/30/2023 at 4 pm at lake st location I was very uncomfortable with the way the situation went to hell quickly. I was kicked out of the building cause I answered my phone. Tooo much drama at that location. Always the same employees

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Heliodoro Lucatero
San Antonio, US
Sep 04, 2023 2:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a member of planet fitness on ww white in San Antonio, Texas. On a feedback I complained about the showers and changing rooms being constantly dirty. On Friday, August 18, I found the the area very dirty; I complained to the manager, and the next day, the showers were still dirty.

If you want to see how dirty they are, I can send photos.

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Tammy Chavez
US
Jul 31, 2023 5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried walking in to canceled after a customer got stab on watt . They said i got go to corp so i left my info .I have not been there for 2 years but they kept billing me. During covid. So join a different branch now i have two more accounts i getting billed for when i only need one. So i contact my bank and they are investigating it,

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About Planet Fitness

Screenshot Planet Fitness
Planet Fitness is a well-known fitness center that offers a unique approach to fitness. The company was founded in 1992 and has since grown to become one of the largest fitness chains in the world, with over 2,000 locations across the United States, Canada, and other countries.

The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.

One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.

In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.

Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

Overview of Planet Fitness complaint handling

Planet Fitness reviews first appeared on Complaints Board on Apr 24, 2007. The latest review wrongfully charged late fee was posted on Oct 21, 2024. The latest complaint Late fees attached to account. was resolved on Feb 17, 2023. Planet Fitness has an average consumer rating of 1 stars from 965 reviews. Planet Fitness has resolved 108 complaints.
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  1. Planet Fitness Contacts

  2. Planet Fitness phone numbers
    +1 (844) 880-7180
    +1 (844) 880-7180
    Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
  3. Planet Fitness emails
  4. Planet Fitness address
    4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
  5. Planet Fitness social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
  7. View all Planet Fitness contacts
Planet Fitness Category
Planet Fitness is ranked 1 among 83 companies in the Fitness Centers and Gyms category

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