Playtika
Reviews and Complaints

Tonight I spent approximately 45mins playing the slotomania game "Panda Chi" betting between 12-18million, and for a period of time was getting considerable wins however my credits didn't seem to reflect the wins I was recieving. Then after winning 890million credits I notice only 190 mil had been added to my credits. The following spin paid out 480mil but I only received 100million of that.
I won rounds in the bonus board game Snakes & Ladder which I won approx 300 million which were not added to my credits.

Now I am left to question how long has this been going on for?
How much money have I lost? and, how much more money would I hav3 continued to loss/ spend if I hadn't picked up on this scam tonight.

I have spent a great deal of money on slotomania coin packages, which always seem to disappear in the blink of an eye, now I understand why.

Now unless someone from Slotomania can tell me exactly how many coins I've lost in the past 12 months and credit it back to m6 slotomania account, I will be requesting a full refund of every dollars I have spent over the last 12 months, or I will seek legal advice.

Im sure there are many out there who have been scammed by slotomania which would make for a interesting case.

On 11/27/2017 Caesar Slots pop-up stated "session expired" with a balance of 1, 112, 000, 000+. On 11/28/2017 I returned to Caesars Slots ID#[protected] I had a balance of 2, 224.I paid 49.99 for 414, 000, 000 in my vault. The "Mulltipal Platform" pop-up came on with 352, 757, 000 balance, several hours I returned to the game to see a balance or 42M+. On 11/29/2017 I opened Caesars Slots to see 6M+ for my balance without playing the game! I want my coins restored or a refund. Thank You

I sent 2 cards to a friend of mine yesterday at 11am. She still has not recieved those cards. I sent her golden gust and foofi. Her name is Stephanie Fetu. Please help usfind those cards so she can complete her sets. Also during play I was offered x88 if I made purchase last week. I made several purchase but never recieved x88. It was supposed to credit on November 17. I completed the last quest and did not recieve the Ace pack atthe end of the quest. If this can not be fixed I will have to change where I spend my money from now on. Please help me.my name is Tammy Hutchison. [protected]@yahoo.com

Slotomania claim that there system using an RNG to pick winners yet it seems time and time again the same players win which hardly seems random to me. Likewise they have a Mega Bonus wheel that seems designed only to pay the maximum when they decide it should. They advertise as a FREE PLAY game but are, in effect a Casino that does not pay out real money. They push sales of Fake coins and boosters at you with pop up after pop up and, unless you buy, you can never win big on their games so how can that be random?

I once, somehow, won over 1 Trillion coins in a game but since then they have made it impossible for me to win much unless I am prepared to make a purchase. They set out to make players addicted to their pretend casino app by allowing players to win big a few times but gradually make it harder and harder unless they can buy. A real Casino could not do this but, by calling themselves a game they can get away with anything.

Please note: you do not care anything about your customers by not providing a way to give feedback directly from the app! My complaint to you is about the amount of credits that I just lost on your games. I just won 330 million and now I only have 100 million credits. This is not my fault! This was due to the poor, tight and fixed payouts on your awful slot machines that you try to decorate with really ugly symbols and characters in my opinion. You do that just to distract people from the high number of credits that they lose by playing games that don't win anything. I want to have 330 million credits in my slotomania account by tommorow. I pay good money for these credits and literally lose them all because of how horrible the payouts are on your rather silly games. This is wrong, what you do to people like me. And if I even do get a response to this the first thing you'll mention is that lost credits due not qualify for anything. And that you don't give refunds for anything. That is so wrong and disrespectful on your part. I may be a bit rude in with my feedback. But trust me I have a good reason to be mad! Fix my issue please. If not then you should really be disappointed in yourself for failing a paying customers requests. Thanks

This company discriminates against its long time loyal players. prices are high to purchase fake coin for their games compared to lower ranked players. as a high tiered player (diamond) I do not get perks as lower tiers do. meaning ace cards packs and longer play time. They do not compensate appropriately when they are confronted with glitches in their game play and deny any wrong doing. I have spent thousands of dollars playing their "FREE" game and I am tired of dealing with incompetent workers who do not address issues and expect a low sum of fake coins as compensation. I want a refund of my monies invested in this game, they have blatantly lied about rewards and again when confronted use double speak to explain it away

Would love all my money I have put into this game back. I'm not going to play it again. I have purcshed gifts so meany times trying to get cards nothing but the same ones. Then the quest is a big joke (choose your difficulty hard=impossible!) game always freezing not too mention loading the bloody thing Must have too spend hundreds to get any where. With these issues I would love my money back. Iv been playing for years used too enjoy it would even make comps with my sister in law too See who can win more. She won but in saying that she spends alot to get it. What about everyone else!

I am so annoyed in the last 2 weeks I have had around 200 sloto cards or ave packs and not received any ones i have needed. I have been waiting for Golden gust for around a.month now and can't get it. I managed to get my coins to over 500 million and now I am below 4 million. What has happened to the good payouts. It seems we are losing more coins instead of gaining some. I am now unable to complete my quest which has annoyed me massively as I am so close to the end. Please explain what is happening with the game lately because I am very close to leaving the game behind me. Thank you in advance.

Hi,

Been playing this game for many years. It was a welcome distraction when I travel and stay in hotels 1/3 of the year. It had slowly devolved into a game of purchasing with no chance for regular players. I realize you need to make money but give me a break. I used to be able to get high coin levels then would lose it and I was fine with this. Eventually I started purchasing small packages to see if it would help but has been no help. I started the latest quest at the medium level and have spun through maybe 300M coins with no significant wins or bonuses. Needless to say I'll never pass the first challenge on this one and have given up.

On the Sloto cards and Ace games the only Aces I have gotten have been 1 or 2 stars and then repeats so no help on the cards either. You have a few people get the rare cards and thousands begging for trades, really disgusting watching it. At the end of the day I am done.

Adios,

Eric

Hi I've been trying for months to lodge in a complaint in slotomania and for some reason I can't open the browser, it's not fair I've spent hindreds of euros buying packages and having different issues and lost billions of coins, I couldn't sent In a complaint when this happened in any of the occasions it seems to be alright for me to buy coins but not alright to complain if anything goes wrong! My id number is [protected] I demand this be fixed as soon as possible and I want a reply.

I paid for a boost mode today a posting on caesars page said buy it and you would get 4xs the boost mode I only get 2xs which is standard. I sent 13 messages to support with in 9 hours shouls have recieved a extra 152 thousand and in 45 minutes another 38 thosand I received no response from them please can you help me . I have been with you almost from the start I play all your games .Thank you

Hello, I recently started to play slotomania.
From the game I came to know that there would be an ace pack when reach level 50 or 00. So when I hit level 300, I was expecting a new ace card buy I received one which I already had before.
What's the use of advertising of getting a supposedly great ace pack at that level in particular when you get nothing but cards that you already have and get whenever playing the ace event?
Isn't it supposed to be special when hitting such levels that ends with 00 you get some extra new cards?
I would appreciate if I could get a feedback on this.
With thanks,
Ashwin

Hi I am playing the game Despicable wolf and when I get a win the total amount of the win is not being added to my account I am losing thousands of coins and my partner is also losing coins that are not being added to her account as well.
There is obviously a problem with slotomania so can I please have the proper amount of coins added my account.
And rectify the problem so the total amount of the winning coins are added to our account not just some of it.
My ID number is [protected]
Thank you

Noticed after 2 big bonus game wins, the full amount is not credited. Noticed this before. Can you explain this to me ?
- math whiz, Karina Oishei
Also noted some purchases were deducted twice. Google contacted you but no credits to my bank account.
Also interesting when you need a mega win to complete a challenge, you only get big wins, even 20 million. If you need a big win, you only get mega wins. Do you think we don't notice these things ?

I have sent 5people cards every day! People have been sending me cards! Someone are getting them some are not! I sent out cards for the last two days and several people have not received any! We have been having this issue for some time now and people are getting very upset with the game! Please fix this issue we need these cards to finish our albums! This is one of your top surprises! Thank you!

I have played for 2 years and i know the wheels are manipulated and ace cards are being withheld from people who dont have funds to purchase from you. My friend spends money and recieves all the cards she needs and ace cards all the time. Im on a budget and cant afford to spend and rarely get ace cards. 900 spins on a ace game with no cards. She got 4 in an hour...RIGGED AGAINST THE POOR.

Your buttons are too close together when you first get on the app, was charged $32.99 because I pressed the wrong button. Would request a refund of $32.99. My name is Todd Lafuse, the account is listed under my sons email account which is [protected]@gmail.com
My address is 301 old state road 122 E
Richmond, Indiana 47374
My phone number [protected]
Will await your call
Google is not able to refund this to me, they said to contact you
Thank you.

I was instructed to upgrade by the game. It downloads about 16Mb and then it crashes and says try again later. This has been going on for 7 days. But the same thing happens. The error code is [protected]. Current Version 2.11.0.0. Please tell what the problem is so we can resolve it. Please let me know if I need to de-install the game and then reload? My only concern with doing this is that I would then have to start at level 1? It has happened before and then I was on level 1030 and I am currently on level 810 and I really don't want to go back to level 1

I have sent 4 emails now without one reply from [protected]@yahoo.com and also on hold twice for around 15 minutes each and then got cut off and was calling from the UK... Please resolve my queries and reply please... Check WSOP and Slotomania and see how much I foolishly spend with you. Please see attached 2 screenshots to link with my outstanding complaints

This evening 10/18/2017 about 8 pm pst I finally responded to Caesars Free Casino Playtika's incessant pleas to connect to FaceBook. BIG MISTAKE. Essentially, the game started over. It took more than 17 million credits that I had earned/purchased and kicked me back bronze level with 297, 000 credits.

Be aware this is not free — not if you want to keep playing. Besides ruining my fun, you have cheated me out of credits I recently purchased!

Customer Support Non-Existent or Well-Hidden
Playtika says they have customer support, but when you click, nothing happens. http://www.playtika.com/careers#contact/1 You can see from the "support" link, it is related to working for the company.

I have copies of billings for credit purchases. Will not attach now. I mainly want my original game and credits back.