Playtika
Reviews and Complaints

hello, today, around 13hours, disappeared from my profile Michal Beneš, over 600, 000, 000 coins, I believe this is a technical defect that will soon be remedied, purchases with you are done regularly and therefore as a customer I expect an early solution, kind regards Michal
because my window pops up that your message seems to me short so I just write to you and, with the buddy, I'm shaking my head over the complicated solution to this simple complaint

So I lost my phone phone that all my personal details and my facebook and my game slot mum on it there was transaction made on my account because stupid made didnt had a password of $159.99 twice that google will not refund to get on got told to get onto you to get my refund please money is my food money for my kids if I do not get this money back I will file a lawsuit this money isn't I will not be able to eat without this money for [censor] two weeks the little [censor] that find my phone must think its fun to my purchases that I did not make now I need this money back today

My family has 6 computers and 6 slotomania game accounts on facebook, we spend money on your games. If we cant load the games you can't get our money. I complained to facebook and they do nothing but a line of bull. It cant be a computer problem for all of ours are affected. May be that you can help. We have money invested in these accounts. If they are blocked the BBB will be contacted by me. May be you are too big to care. Any way I need help.

How on this hairy dog earth am I supposed to submit an issue with my app update with an error code if the only way to get hold of support is to open the damn game!? My game won’t install the update which renders the app totally useless, yet that is the only way to get hold of support!? Wtf? There has to be another way to get hold of you people! Come on!

I could not receive a lot of my gifts, I would try to open them and they would not open saying that I will receive my mystery gift soon or that my gift had already been collected. I opened a few mystery gifts and when I close the screen I have not received payment of coins. I've been noticed that my level up bar had not moved from 48%. It was very hurtful getting on us completely done with all of them when I ran out of coins due to the fact that I never leveled up at all and time ran out so I was unable to finish the last half of the last one on Snakes and Ladders. I trouble leveling up my status level up bar it also froze. This is not the first time that I have not received my coins from Mystery Gift nor from the special bonus that's receive every 3 hours.

These people cheat everyone.. I bought 2 packages and it was about 200 million coin... I played for a little and then boom... All of a sudden some person enters the table (No picture) and all of a sudden I got the same 9 and king 3 deals in a row (Odds are nearly impossible) well I lost all those rounds then I get 3 kings and this bot takes me all in and of course he has 3 aces (Aces falls on river ofcourse) this happened 4 times to take every penny I got.. Once I lost all my money he disappeared... I tried to friend him bit you couldnt... This is absolute bull *... Playtime is nothing but a scam company who needs a lawsuit filed against them... I want my 200 million chips re imbursed... The way this happened is not fair and it's impossible to happen... 120% impossible... Every time I got beat it was on the river and by same person/bot... Coincidence? F* no it's not they want me to spend more... Kiss my white a* scam tika...
Reimburse me you cheaters... Modern day thievery! Ridiculous

I just recently purchased a special package on wsop and was told the payment went through but did not receive any chips at all and after a few moments an alert came across my screen saying "your order has been cancelled and no charge was made to your card" but there was a charge of $5.99. I was supposed to get 7.3 million chips! Would like this to be fixed I really enjoy playing this game it's a good stress reliever.
Thank you for your time!

On Wednesday 9/27/2017 Someone at Slotmania emptied my bank of over 1 billion in points. I have contacted them regarding the issue and they claim it was a malfunction and they were working on it. As of today 9/28/17 the points have not been returned to me and I don't expect that they will be.

The people at Slotmania always have a ready excuse when they rob the player of their points. They are simply not an honest business and should be shut down.

I have for years played Caesars slots on both my I phone and I pad. The accounts were synced.
But strangely this morning the app on my phone is no loner in synch with I pad..
I access the app through Facebook.
My email is [protected]@gmail.com
When I first purchased the app my email might have been [protected]@registrar.msstate.edu
On my I pad I have 104, 390, 111 points at level 251. Silver status
Assistance please.
I have deleted app then readied it from cloud. No luck
I have shut down then restarted phone. Again nothing.
My screen name is Linda Buehler

paypal 24 Sep 2017 12:41:05 AEST
Transaction ID: 14J02530MH4625600

Dear chris stevens,

You sent a payment of $31.78 AUD to Facebook

on the 24th September i purchased the 172, 000, 000 pack for $25US but only received 43, 000, 000. love the game and would like to continue playing with the coins that were purchased. a quick resolution of this issue would be greatly appreciated. user id 2682600.

ON 09-16-2017 my points was taken, meaning I had over 4, 000, 000 at level 23, along with a purchase package not loaded...instead my level went back to level 10 and my points down to 301, 136...please fix issue and refund funds...this is the second time this has happen without solution to problems...My ID: [protected] [protected] please contact me if more info is needed. THANKS

On 9/5/2016 amount $10.68 was charged 2 times to my account and I did not receive my credits plus it shouldn't have charged me 2 times. Total of $21.36

On 8/31/2016 amount $10.68 was charges 2 times to my account and I never got my credits plus it charged me 2 times. Total of $21.36.

I need this fixed as soon as possible it has already caused enough problems for me.
Please get this fix Thank you.

To day while playing the game where I had over 12 million points and game level 286 all of a sudden every thing disappeared and I was back to level 1 why this happens and how can I retrieve it
I have iPhone 7+ and had purchased these points from u tunes and had taken several hours of play to accumulate all points
Contact me at
[protected]@aol.com
Phone # [protected]

I can't convert credits to coins in any of the slot rooms it just gives me the option to buy coins.. I've been in contact with other BB players that are given the convert option.. I've sent over 8 emails to customer support and have been waiting 2weeks for problem to be resolved..by only being given the buy coins option where other players can convert is just a way to make money and it's pretty unfair..is there anything you cld do please to fix my problem as I'm fed up being ignored by BB customer support basically for 2wks.. really unacceptable. Thank you

I have been playing your ceasers slots game on my iphone and I had gotten to level 536 and had $420, 000, 000 in coins. I upgraded my phone because the battery was bad and got a new iphone. When I logged into the new phone with my facebook account and it didn't sync all of my information. It only came back as a level 20 and I only had 40, 000 coins or so. When I went back to my old phone to double check the information, it had already synced the level 20 and 40, 000 coins from the new phone. I hope I didn't lose all of the hard work that I had put into this game. Could I please get some assistance with this as I'm really frustrated as to what happened

I reached big money Wednesday 8/23/17 and when playing today Friday on numerous, numerous times and the coins are NOT awarded to the account. I started checking because I saw my coins consistently decrease while the award on Double Ruby games shows on the front and the coins do NOT get credited. From a long time user, it is very dissapointing..Get this fixed ASAP please!I have been NUMBER 1 and have been shown that xxx amount is to be credited and that seems to work, but the BONUS or the Random WIN Spin is not working properly.

It would be wonderful if this can be addressed. It has happened all day!

On 8-16-17 order # M12k87ed81, I thought I purchased 1 Pro Package for $19.99 but I did not receive anything that was promised in the package. Also a payment is being held on my iTunes account for this item that I did not receive. I would like to request to cancel this purchase for I did not receive it and iTunes will not let me access my store until it is resolved. I've had other issues with the app but this is an issue that needs to be resolved.

Slotmania has been having alot of issues so with that i hit the grand jackpot on vegas cash and it was over 3 billion close to 4 and the game took my jackpot customer service is very aware of it i been waiting on a response since july 11 finally they sent me 100 million so i wrote back no i wabt what i lost... Recieved email said we win by luck and thats all they pay remind u i was making purchases daily perticipating in all promo but i no longer will until i recieve my coins its not fair i have spent hundreds cause i love the game but i need this resolved like yesterday

This morning I was playing and I had over 6 billion coins in my bank. I just logged in to collect my two hour bonus (11:30 on 8/15/17) and I now only have 515, 109, 138 coins. This is the second time that this has happened to me.

I (foolishly) have spent a lot of money on this app. Look through my history and see. A LOT. And to have my balance drastically fall like this twice now, I frankly am disgusted. I feel strongly that this is stealing money from me. I expect a response from someone as soon as possible. There are days when I have spent over $100. (Again, foolishly). I am DONE. I want a refund of at least my last ten purchases made to my itunes account.

Please contact me asap at [protected]@yahoo.com. My name on the app is DeAnna Salmon

On Aug 3rd I bought a coin package from HOF for $2.99. I never rec'd the 30, 000 coins that I purchased. I have written approx 10 e-mails to HOF and have not rec'd my coins, my money back, nor anything resembling any kind of answer as to what the problem is on their end.

This is only a $2.99 issue. I have sent a screen copy of the purchase receipt twice.

This is no way to run a business.

Please have someone respond to this note!

John Rodrigues