Playtika
Reviews and Complaints

I keep getting underpaid on slotomania. Just won 22 mil and it pays me 11. I notice this ALL the time. I have a mathematical mind and don't need a calculator to see I'm getting screwed one out of 10 times I win. Lost almost a billion coins this week! Seriously done playing this game.
Why would you keep playing a game that doesn't pay what it is telling you that you won? This is a scam to get you to pay for coins, and I refuse to do so until they fix this.

I play Slotmania every single day. I have invested at least 10 to 15 dollars a day so I can play for a while. I never get a bonus and very little points. This may not be a lot of money to you but it is to me. At least I should get one bonus with every $5! Very disappointed in my favorite game and may have to stop playing.

deb neal
[protected]@yahoo.com

Someone or the company is stealing millions and millions of my points. I will go to bed with 92, 000.000.00 and wake up all my points are gone. I have enjoyed playing with Slotomania for a couple of years now but I have reached the end. I refused to keep dealing with a company that steals my points. The last date tis happened was Jan. 11, 2017. It has happened o many times . I would assumed it was just a mistake but it continues to happen. You have to pay to purchase these games from this company.

Playtika
You do not realize that ur customers are leaving!
We are not interested in ur rip offs
In Slotomania anymore.
Ive bought hundreds of dollars worth but has not in 4 months
I will not again.
I see ur strategy
We all do
If u do not smarten up and play fairly to ur players...
U will probably go extinct
I am not addicted to it anymore
Too discouraged
Like many more
Poor strategy by getting us to buy all packages
Forget it!
I will only collect free from now on!

I am so angry with slotomania. I was gifted the artic tiger a few days ago, and had nearly 3billion coins!. ... The first bit of luck I had had for months!. I did not play that day, my mega bonus was due, so I collected it, then, bam! In an instant, my coins disappeared, all I had left showingvwas 17 mill. I have no idea how, it was witnessed by a friend. I sentvin a complaint to playtika, who took days to respond, then told me they couldn't find the 'loss'. That I should have 'taken a screenshot' I told them, how could I take a screenshot of something I had no idea was about to happen?. They are refusing to re - instate my coins. I'm so mad! : ( ( ( ( (

This company is cheating the public including myself.
When you win large amounts of coins Playika keep at least 3-5% of the winnings each time. An instant this afternoon which has been many today I had 15, 000, 000.00 on my screen & won 8, 500, 000 I got a total of 5, 000, 000.00. I would like to know why this company is allowed to do this. I have sent many complaints which is never acknowledged by their support team. I would like all the money they have taken from me to be returned or the company be shut down for cheating the public on a daily bases.
Here is a website of all different complaints http://www.complaintsboard.com/complaints/playtika-slotsmania-c594863.html
http://www.complaintsboard.com/complaints/slotomania-support-issues-c621712.html
These are just 2 web sites about the public being cheated by Playika.
Please check these web sites.
Thank you

During their update on their system all of my sloto cards got deleted off the system. I was going to have all my sets completed I only neede 1 card to complete all the sets with billions of coins I would had for play I wrote them them an email today to get my sloto cards back they were all deleted off the ststem.

I have just begun to use facebook. I have been playing slotomania for at least a year. When I go to settings, and select connect with facebook, its says that my data has been merged. When you go to facebook, it is just a brand new game with 10, 000 coins, and a level 1. I am a level 565 in my regular game. It is apparent that the merge option does not work. How to get both systems in sync. This Andrew at technical support, either does not want, does not know, or just does not care. He just keeps sending a pre filled out form, explaining nothing about the issue. Is there any help available

I have spent over $300 on this game .I hit my first jackpot at 651, 000 coins on wildfire game then froze and started over and I had no coins.all I got was a errow screen.two weeks not one reply.google said they would send text to playtika.so I like a dumb a, I keep playing weeks later I hit jackpot for 460, 000 and you know what happened again.they don't have a problem take money of my credit card, all that works fine.but when I win the game frezes.i have screenshot of win.im about to seek out a lawer for playtika, and google.i think there in together

Hi i contacted you, s on the 12/05/2016. About my purchasing loads of chips i the won over 532 million chips off various things slottocards tournaments i.E. Only for them to take the lot off me even the ones i purchased now i know you sent me a message saying they had been in touch and were looking into it that was on the 12th. But its now the 18th and not once has anyone from playtika contacted me except from the 3 automated messages on the 8th ticket number #inco669144 ref msg124884. On the 9th #inco672203. Ref msg1250280.. And on the 10th #inco673718 ref msg 1250280.. Now i do appreciate your assistance but they just dont seem to care whatso ever.They hav, nt even got the decency of even notifying me that they could, nt care less

On Sunday May 1, 2016, I purchased 2 coin packages, one for 1.99 and also one for 99.00 which was the top package. In those packages I was suppose to have received a sloto card pack with each purchase, for the 99.00, I should have gotten a pack of 12 cards and with the 1.99, I should have gotten a 5 pack of cards.Needless to say, I did not get anything. This is wrong on so many levels. If you are not going to provide what you advertise, then don't advertise and take customers money.

People are sending out card and there not receiving it and I'm not receiving there's neither plus help were getting really tired of it and my sloto revamp group and I will post this on you tube if its fixed people are getting tired of it its just not menot fixed game not looking to good right now!

While playing a couple games, three times, after hpaving been playing them several times, I got this message DURING FREE SPlNS! "Oops, looks like you're playing another game" (Which was impossible.) I hit Okay and reopened the game with one BIG problem. I lost 9 Spins, at 10, 0000 pnts 90, 000, 000, 3 spins at 9, 000, 000 points, and AGAIN, 9 spins at 10, 000, 000 for a loss of 90, 000, 000. That's 189, 000, 000 lost points, which I want replaced or paid back.

Thank you,

Lorrie Smith

[protected]@att.net
4892 Bixby Ridge Dr. E.
Groveport, OH 43125

I don't know if I am making a mistake, but it seems that someone from Slotomania is giving out my Phone number to disgruntled customers! Got 2 calls, (thank God I have their names and Phone numbers, ) in the last 12 hoursI A couple of others where I have only one Name to provide! I stopped playing their games about 3 months ago, due to their loose way of doing things, and I feel they are getting even with me! I cannot get through to anyone, and I don't even want to think about SLOTOMANIA anymore! Others have to kn ow what is going on! Thanks..

I just played the featured play all pixie queen game for 40 mins. and lost 12, 000 coins trying to get the bonus. I got the bonus 1 time and I have a good eye and good strategy and don't ever have a problem like this from any other game on Slotomania. I feel cheated because in the first row when a bonus would come up, it would turn pink, and then it would completely skip the middle row and the last row bonus would come up. It did this plenty of times and on all the other games when you hit the bonus and it turns pink, the other bonuses pop up. I really think this is an issue that needs to be fixed because with an awesome feature to pick your bonus, it should be fun and entertaining and instead it is frustrating and cheating. I really like this game but not being able to hit the bonuses like the others makes it no good to play. With that being said I will no longer play this game until its fixed, it really is a sad loss and this is exactly why I still have not rated this game with 5 stars. Thank you for your time, I really do hope this issue is fixed, not just for me but for everyone especially considering its not very easy to win coins in some of the games, and a big loss like that is enough to piss someone off and not play this game again. Also, they should have more options in the suggestion boxes for the problem so everyone can get the full customer support they deserve. I had to get on my computer to contact them because on mobile, it will not let you hit the submit button after entering a suggestion. Then after I enter my concerns and press submit it says, "Failed to submit, please try again later.." It makes me very mad that you cannot contact them with your issues, its like they don't care to hear what you have to say. This would make for a really bad review. Please fix these problems and I will be happy to give 5 stars.

playing slotomania last night. I began playing with 92 million coins and a fter going to a bonus I was down to a few thousand coins. I was only betting 10 thousand coins in the first place. why are they cheating me out of the coins I should have. I have over 19 million coins in the piggy bank and I am unable to break the jar and get them. and why are they charging me $11.99 to breakthe bank and my cousin only has to pay $5.99 to break the piggy bank. slotomania is just out and out cheating. I want my coins back or to be compensated for them.

I spend a great deal of money on these games, or I used to. Hundreds of dollars to play a few min or even seconds is ridiculous. I just spoke with one of the Superglue, and about 119, at this point are talking class action suit and unfair gaming. The system goes down or freezes a lot, especially when you are about to win some amount. The games do not calculate wins accurately. One night I lost over 8 mil on 2 games. ... and that's just the tip of the iceberg. Spending too much on sloto. I am writing to you to either give my money back, or give me enough coins to play longer than a mere few minutes or seconds Please don't tell me to contact worthless and helpless Playtika. Pathetic is a perfect explanation. am not paying any additional monies, until I can okay for a decent amount of time. I have been ripped off more tines that U a count. Like now, I have no coins to play. I have been trying to scrounge some coins... no luck...

I have sent close to 100 emails to customer support at Slotomania/Playtika and have NOT receive a single satisfactory response; rather, a brush-off, non-supportive, non-investigative and no effort to answer or resolve my concerns and frustrations. Below is the email I have sent for the past months: ------------------------------------- START - Various DATES ------------------------------------- I'm writing again, for the 44th email - i don't understand why i haven't gotten any reasonable response from Playtika/Slotomania concerning my issues; I am a paid Slotomania member and this is how I'm being treated. I feel very much ignored and robbed. REPEAT MESSAGE: I haven't heard back from Slotomania about the Tournament winning I was supposed to receive from placing 13th place in the Chili Loco slots machine sometime in August of this year. As you can see in the picture attachment, there's some issues with the date of the tournament as well as the icon of the Slots machine I was playing at the time; the icon of the slots machine should be Chili Loco instead of the Love Boat [which I've never played - or pay to unlock] - it is still locked, thus how could i have played a machine that i haven't even pay to unlock?! Anyhow, please credit my account with the winning amount as promised by the tournament rules, 13th place - in the amount of $135M coins. Thanks in advance. ------------------------------------- END ------------------------------------- Below is the reply I got from Carter Edwards, Slotomania Support: ------------------------------------------- START : 09-10-2015 at 7:04 AM ------------------------------------------- Hi ---, Thank you for contacting Slotomania Support. Please note that I have personally checked your account and I could see that the prizes have been added to your balance. If there is anything else I can help you with, feel free to contact us at anytime Best regards, Carter Edwards Slotomania Support ------------------------------------- END ------------------------------------ Below is my reply to the above email reply: ------------------------------------- START ------------------------------------ I'm TRYING to tell you that I personally, constantly, since the ending of the tournament, keeping track of my account - and it has NOT appear on my account, the 13th place winning amount. If that isn't enough, to add to the confusion and glitch in theSlotomania App, could someone please explain also the mismatched DATE and Slots machine LOGO/ICON?! I have NEVER purchased the LOVE BOAT slots and obviously, I WOULD NEVER have played that machine, thus it's there - showing THAT slots as the machine that I placed 13th on. PLEASE PLEASE understand my anger and frustrations. Again, I have NOT receive my winning. PLEASE credit my winning as was promised by the 13th Place winning amount of $135M. I would greatly appreciate that. ------------------------------------- END ------------------------------------ ------------------------------------------- START : Fri, Oct 23, 2015 at 6:58 PM INC0319110 - Slotomania From: [protected]@slotomania.com ------------------------------------------- Hi ---, Thank you for your email. I am truly sorry to see you have encountered this situation. Please note that I have personally checked with our technical department and they suggested to uninstall the app and after that to re-install it again from the Apple Store. I assure you that by uninstalling the game, no data will be lost from your account and as soon as you re-install it, you will find all game achievements saved into your account. I hope you enjoy our new and cool features launched just for you. I took the liberty to credit your balance with 2.000.000 coins. Originally balance: 517, 898 coins New Balance: 2, 517, 898 coins For any other queries or concerns, do not hesitate to contact us anytime. We are here for you 24/7. Best regards, Jonathan Robinson Slotomania Support ------------------------------------- END ------------------------------------ As you can see, I am extremely unhappy and frustrated with this robbery of a business. There is no way of contacting them to speak to anyone reasonably, all you'll get back are those robotic responses. Please, could someone investigate this business. I'm sure there are lots of people out there having the same issues but unwilling to voice their complaints due to possible backlash from the company; and I am suspecting they are doing to my account and winning odds.

Im slotmania fans since i know this game but why this game become more worst and worst?Customer spending so much money for your company is just to reduce our point suddenly or for fun?How much i have been spended?dont have any records? If the game company are not respecting customers, why we need to support and respect your game since many years untill now?I really disappointed to slotmania!