Playtika
Reviews and Complaints

Started Friday, Sept. 27, 2019. When I click on the game, it stops loading and screen says .not connected and 'try again'. After a couple of retrys, the game screen goes away and an error message appears on my tablet screen that says 'Unfortunately, Slotomania has Stopped'.
My wifi is on and strong through all this, so I'm thinking I can't connect to the Slotomania site, I've restarted. I've uninstalled and re-installed. I've attempted to clear the 'cache'. I'm player #73 in Westland, MI ' Game is Platika 3..19.0, my device is lt02ltespr, the Build ID isKOT 49H.T217SVPSRQA1. Each time I tried to get on, when the error message showed, I sent the report. (My clan was close to getting the key and I still had a few million points, so I'm really miffed...) I would like to get back on the game.

THIS IS NOT A FREE GAME
This company has manipulated the games to the point that they are almost unplayable.
They let you get 80% or 90% of the requirements needed then they bankrupt your accounts to try and force you to buy coin packs to complete anything.
When you finish Promo's they won't give you the rewards that you earned.
Customer Service will constantly just send you form letters or outright lies in the hope that you will drop any complaint.
I have has d fights with these guys that took over a month to solve because of all the lies.
They manipulate ever aspect of the game daily to the point that it crashes constantly!

On the mystery of the puzzle cards thing that you're you can do once a day well right now has the special how you can do it twice in one day but I just tried to do it for the first time today and when I get to the very beginning where you get started and there's those gold Circle things all over that you pick three of everyday I pick my 3 and I win sloto cards inside that thing but then I didn't get my regular puzzle card that I'm supposed to get for the day it just automatically just ended and then my turn was over and it wouldn't go back to it and it says that I have another 24 hours before I can do it again and shouldn't I be winning a puzzle card in there automatically and then when I push the gold Circle things I'm supposed to win whatever I win their also and if I won sloto cards there you think that I would get my regular puzzle card too but it didn't give it to me seems there's a lot of things that have been going on with my game lately we're like I'll have millions and millions of coins and all of a sudden I'll look and I'll have way less for some reason and I don't know why but it just does that to me a lot doesn't make any sense.

Flippin naughty i have bet 20 billions when i get i save it, after i have no more credit going back to the save free spin game, the bet given to me is 5 billion only. This is same happened to the game amaze me, free spin 30 bil and after returning only 5 billion balance 5 bill. Wild Spinbad also 5 billion freespin, when returning only have 2.5 billion. And one more game is straight bullseye free spin is 10 billion and returning is 5 billion. What should I do. My id as per attached.

The cards are dropping from the dealer to me very slowly.
I do not see my cards in time for me to place a bet.
This happens in all games, i.e. tournaments, hold'em, omaha.
Can you help me with any technical support.
Other players are not having this problem. The game site in not operating properly and it is impossible to play any card game or tournament. Sometimes the game plays at normal speed, and other days, it is very slow causing the play cards from the Dealer to my spot, to look
like leaves slowly dropping off a tree at 2mph; the cards are twisted as
they fall and so I cannot even read them. Before I can bet, I have
been shut out of that game for not acting quickly. If I bet on time,
I am betting blindly so I just fold never knowing what my card was.

I have spent so much money on this game and I don't get my coins I purchased (even restarting the game). Also, I will be missing millions of coins whenever I close out of the game and come back on later to play (missing coins). I recently purchased a bunch of coins on my deal option and never received them.

Also, are ace packs supposed to always contain an ace card? I have gotten the last 5-6 ace packs with zero ace cards and cards I've already gotten a bunch of times with no new cards. What's going on with your game? This is not ok and I hope I get my money back or at least my coins because this feels like I'm being robbed and scammed and it's not right!

I have charges from your company on my credit card that I didn't do ;

1)14.99 #55432868655DDQH6S

2)4.99 #1550590872AGNDS4T

3)4.99 #1550590872AGNM1DR

They were done on September 19th, 2019
I'm not sure if there were any more before this as something happened on my account that brought this to my attention. Please look into this as I've also contacted my credit card company.

I have been playing the slots for 2 hours and I've had to close out the app and restart it 4 times due to "Lost Connection." I am playing on LTE and on a iPhone XS Max. The reels keep spinning and then it says "Lost Connection." My family is playing the game right next to me on WiFi and they also lose connection. Returning to lobby doesn't load after "Losing Connection."

i have been playing with cherie cog s clan since the begginning, i am player 3588, and i have been rooked ytwo free 50 dollars of sloto coins for clan completing two challenges. our clan has completed the challenges and some player received the awards i did not. an i have been rooked one bonus that never payed with the key. i have played slotomania for quite a while and have also spen quite a bit of money buying coins, so it would be very nice to receive the rewards that i have won. thak you for taking the time to look this up don aka player 3588

I was robbed of $14.99 plus tax! I played in the new room house buzz where if you lose your hearts you can purchase more to continue. Well I did, and I did purchase more hearts to continue as I was right underneath the beehive to win 6, 000 credits. I made the purchase and never got the hearts to continue so I got dropped to the bottom to start all over! I left the room and magically the hearts came up and got added to my inventory! I clearly got scammed as I suppose they didn't want me to win those credits. I've spent thousands of dollars on this game and will never spend another penny! They are crooked, corrupt thieves! Beware!

I was playing all week and I am playing since Slotomania came out . I was just finished the second last vault and was on the last one and I had the key to open it and I never got my clan points like the dice cards coins an other stuff . I'm pissed I never got anything playing all week trying to get it done and puff I get nothing.i only need a few cards to finish my albums and I was suppose to get a 4 star ace card and a 5 star card could have been the cards I need to get coins and album done . Can u help I'm pissed that this stuff happens a lot on Slotomania. Thank you and I hope to hear from u soon

This game not fair in the fairness of the players playing this game 98 percent losing 2 percent winning it's not fair or fun the mini games requirements are set to high they hate us they dont want us to exceed and progress further in the game the gifts need to be higher so we keep playing longer the bounes are way to small finishing any tasks we get nothing for it we get shot on

I finished level 13 on the Jackpot Bonus and didn't receive my $101, 000, 000, 000 coins. I don't understand what's going on with all the games lately. I have not received coins playing other games; however, this is a large amount. I continued playing the Progressives to finish level 13 and and get the coins. Unlucky 13. There's been scores of problems with the games lately. Wasn't like this 6 months ago. Very discouraging!

Hello 5 days ago I leveled up on the jackpot reward stage from 24 to 25. I won a chance to spin the jackpot wheel but a box appeared saying your spin will be saved it is under maintenance. When I logged back there was no spin and I leveled up without being rewarded. This reward is over 5 trillion in coins. I submitted my complaint with support. They confirmed I did not receive my reward and would escalate to the tech team. 4 days later and I am still waiting. I contact them everyday and everyday they say it will not be long and we have placed you on a high priority because I am VIP. What a load of rubbish. I have no issues with them investigating but seriously I do not understand why they are withholding what you offer as a reward. The integrity of this game is a joke. My account manager of course is travelling in Canada, obviously due to our spend. This is a disgusting way to treat your customers. Not good enough. Please fix this.

Collected one of my daily bonuses' this am which included the lotto. Received my bonus and as usual the screen reverts to the sloto card bonus including the Ace, I then play the Ace, take the spin and receive an added bonus of a few to several million credits. This am after receiving my loto bonus the screen immediately reverted to a new game and left no way to return for my Ace bonus, I closed out and came back to the screen but no dice. My complaint is that I missed out on an Ace bonus which could have been several million Or just a few, no way to know but I know I was passed over for the Ace bonus. First time that ever happened and have had no other previous issues that I remember. Thank you for your assistance

Board Kings Football prize ended 09 September 2019 - Non payment of Prize.

I have tried to contact jellybutton via the board king website and via the app. Which seams to not work.

I was at first place 15 minutes and 5 minutes before game was due to end when I tried to connect to the game after 18.00 hrs after finishing, the internet would not connect to the game although my desktop had no problems at the time.

I have had no notification of whether I lost or won, yet orhers I play with and their associates had notication by 18.05 hours that day.

I have spent a lot of money playing this game and would be disappointed to delete it feeling the game is unfair and rigged to let you loose after paying for coins.

This caesar's slots app keeps stopping when I try to load . App also keeps stopping randomly when am in the middle of playing and often when I have just achieved free or bonus games. I cleared cache and cleared cookies as you suggested but I still keep getting the same message and cannot play or the app stops working mid play. I have paid good money for coins to play. I believe the problem is on your end. Please address ASAP. This app used to be fun. Now it feels like a ripoff.

Since 9/8/19, I have been unable to log on Slotomania. I pull up the sign in page, insert my email address and password, and then hit enter. My email address and password disappears and my sign in page remains. Entering my user ID and password does not allow me to access the Slotomania website. I have recently reported this incident in the past and the site was fixed. However, the same situation has started again.

My slotoclan got the key, and I didnt receive my chest of prizes. This is the 2nd time its happened. I noticed that I'm not the only one that has had this issue. On the facebook group, multiple people have said the same thing. I've also had issues collecting the coins from the facebook group as well. I do enjoy playing this game. I may end up playing my Double Down casino game more if this keeps up.

Yesterday I was playing the quest and I had it on automatic spins for $3000000 a spin. When I went back to the phone it has switch to the highest amount and used most all of my coins. I never even touched the phone. I know you probably won't be able to put my coins back, but I wanted to let you know. I was playing Robin Hood's horde. I cannot remember exactly how many coins I had when this happened. I've had similar experiences prior. I don't know how it can change all by itself. I don't have enough to really play the quest anymore so I don't have to build up my coins again. My name is Barbara Dimperio.