PODS Enterprises
Reviews and Complaints

This company has give us such a hard time with their service or lack thereof. They refused to deliver our Pods back to us and said they could not access the driveway. But, that's where they delivered it and picked it up from to take our furniture to their storage facility! They also will not give us a time that the Pods will be delivered - not even a three hour window! They only said they'd re-deliver it after spending literally three hours on the phone and speaking with three supervisors who all said the same thing -- that Pods corporate has no say or authority. They told us that the franchisees run the show. This company also would not initially deliver our Pods; said they could not place it in our backyard. They are really in trouble with their service.

We scheduled our cross country move with PODS based upon their business model and and "supposed" ease of getting our belongings back. Not so much... When we called to have the PODS delivered I was told that due to PODS error they never left the original city (over 1, 600 miles away) and that it would be over 2 weeks before I got them delivered. Now we'll be staying in a hotel for another two weeks at $1, 000. Did they offer compensation for our inconvenience? Nope. Did they take anything off the storage? Uh huh. Just a brief apology and another bill for $2, 700. Thanks for nothing folks. Why advertise the convenience if you can't deliver (literally)?

If I wanted my stuff hijacked and then sold back to me at exorbitant prices, I would have signed up the mob to help with my move. But seriously, I, like many others here, was the victim of the old 'bait and switch' routine with PODS. They quoted me one price for a simple move, then somehow botched it up, meanwhile charging me double (and billing it to my credit card) than the initial quoted price. Which I paid, seeing as how I wanted my belongings.

I wish I had read more reviews on here and sites like podsripoff.com . It would saved me a ton of hassle and time arguing with lunatics in their 'platinum' customer service center. Mover beware.

Well this great experience started by using their extremely user friendly website, where i requested a quote to deliver, pick up, store for two months, and then redeliver my belongings to my new home. The quote i got back was $339.30, not to bad right? Well the pack and store all seemed to go well untill today i call to have my POD delivered to my new house. I get on the phone with some guy in who knows what city, and he says i will owe $120 upon delivery of the pod. WHAT? the delivery fee was only suppose to be $60, and now all the sudden it has doubled! And he goes on to say that well we assumed it was getting redelivered to the same place, really [censored]? Who packs up there entire home and stores it for a month and half just to have it redlivered to the same place? Mind you the new address is exactly 7 miles down the highway. Then i ask the guy how much i had paid so far, he went on to tell me that i had been charged the $339.30, which was the original quote, and i had been charged another two hundred and something dollars for another months storage. HUH? When i requested the quote i specifically said that it was for two or more months storage, from my understanding that original quote covered those two months, apparently not! But that sure wasnt mentioned anywhere in my quote that, the amount was for one month. At this point im getting fuming man and yelling at the poor guy on the phone. What it all boils down to is that they are trying to charge me upwards of $600+ dollars to store my single sixteen foot POD for a month and half. So if you feel like getting extremely ripped off for storage go ahead and use these scam artists PODS. Absolutely rediculous!

We used the PODS shipping containers for a military move from Hawaii to Missouri in April 2010. The company gave me a quote of $9969.60 which was supposed to cover the moving and storage of 2 8X8X16 containers for the months of April and May. Since I use a credit union for my banking, I needed specific dates and amounts in order for the card to be processed. I should have known there would be issues when my credit union representative called to tell me there was an attempted charge of over $9000 to my card. The first amount of $5212 was not due for another two weeks, so I didn't worry about it. The following day I was driving across the country from Los Angeles and was unable to use my debit card for gas. When I called my credit union to find out why I was told that the daily withdrawal amount had already been met. Apparently PODS decided to try to debit $1000 a day from my account once the figured out that anything above that amount would be denied. This would have worked out fine, but the money was in my savings account, not the checking. When I called they denied having told me the specific dates for withdrawals. They CLAIM they record all phone conversations, but I could not get anyone to review the phone recording to see what had been told to me. Also, when I called today to schedule a delivery I was told I would pay an additional $486.83- an amount NOT included in the original quote - for the second months storage and insurance fee. When I questioned the legitimacy of the charge I was told that it was listed in my contract. The contract is in 6pt type PDF file that I was unable to completely print because the type went outside my print area. I never though it would be anything but what I was quoted since it was for a service member. We were also told we would not have to pay for the first months storage fee since we were military - also a lie. The concept of PODS is fantastic; however, the customer service is horrible. If I had it to do all over again I would definitely NOT use PODS. I have also told everyone I know what happened to us.

Well, We tried PODS for our latest move from Milwaukee to Texas. After 12, 000.00 paid to pods, we have realized this was a major mistake. The things they do not tell you, 50.00 a month insurance that only covers them but you pay, Delivery charges, The worth customer service in the world, Bad Drivers, and etc...What a pain in the A! to deal with. Everything went great in Milwaukee, even in the middle of a snaow strom, things arrived on time and where we asked.

At the Texas end, Fort Worth terminal to be exact, what a pain. The worst drivers, did not follow instructions, placed PODS in wrong locations, Charged me to come back out and move after they placed wrong, delivery charges on top of Delivery charges, Fort worth to my house !

What a joke...Please someone start up a company that cares about the customers, offer good service for the money...Great idea, Poor execution on PODS behalf.

I called pods to get a quote to move from Seattle Washington to phoenix Arizona, the price was unbelievably high so I decided to shop around. I found plenty of other moving/storage company's who's prices were all lower. I had decided to go with one of the other companies, but then out of the blue pods calls me up, asking for my business and promising to give me the lower price. I then decided to go with them and gave a prepaid credit card for the deposit, and asked for the card to only be charged the one time, and asked for a contract, they said it would be in the mail in 2 or 3 days. The pod came, I loaded my belongings, and still no contract. When pods came to pick it up, I asked them where is the contract, and the gentleman said, what I thought was jokingly, we are just going to keep your stuff. I laughed and watched my life drive away in a box! I drove to phoenix and immediately called with an address for my pod to be delivered to and make the remainder of the payment. The agent on the phone said that it was going to be the same price as the original quote, from when I called them originally. I was furious, and confused because I only had the money to pay for what our agreement was. I now had zero belongings or my tools of the trade which were in the pod. I could not afford this extra expense and could not find employment. I ended up breaking my lease and found a ride, thanks to CRAIGSLIST back to live at my parents house in Washington. Since then I have made many calls to pods and spent many hours on the phone with them trying to get my belongings back. Now they want for me to pay monthly storage fees in order to get my belongings back.

PODS sounds like a great idea, and it was helpful rather than renting two uhauls, storage space, and having to lift everything 4 times. I was unsatisfied with the company policies. First of all... I placed my order and then came across a 10% off coupon. The company refused to honor it at any point during my involvement. The company also charges you a month fee of about $250. They will not agree to charge you a fraction of that cost should you have your pod for less than a month. In my situation we were trying to close on a house while my things were in the pods storage. My monthly cut off date was the 21st of the month. We closed on the 4th of the month, had the pod dropped off, unloaded, and had the pod picked up on the 7th. PODS still charged me for the entire month as though I had the pod until the 31st (because I could have "had the option of the pod sitting in my drive way for 21 unnecessary days"). There has got to be a better way to please your customers. In addition, they throw in multiple fees you are unaware of. My drop off invoice had a $50 charge for unpaved surface fee. Mind you, the pod was placed on my paved driveway. I assume they also charge you if there are too many trees or power lines nearby. PODS really needs to re-evaluate their customer satisfaction policies. It would likely bring them more business during this economic crisis.

As other PODS users said, making arraignments for pick up and delivery is not easy. There were problems with their so called book keeping from the beginning as well. I must have a half a dozen emails I saved documenting problems with their accounting as well. When I made arraignments to pick up their last POD I told the lady give me the final bill as I am sending a check to pay my account in full. I told the lady in accounting do not charge this to my credit card.

So What do they do? They not only charged my credit card but cashed my check. I then went through the drama of contesting with Capital One on PODS double dipping charge.

So what happened next is that PODS gave false info to Capitol One essentially making them believe that their, PODS, charge was legit.

So user beware. I moved my house hold items 65 miles, and yes I did not have to cart my goods in a moving van, but PODS charged me over $2, 000 to move 4 of their containers.

A huge expense not including the $755 the double billed. PODS and Maydoff must be related.

We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance that they offer through one of the great insurance companies out there. USAA We paid them to take our property from our home store it in what they said would be secure, dry, and a temperature controlled environment. We agreed to the normal indemnity clause and storage at your own risk clauses. However, two years latter when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers. Nonetheless, we sent them pictures of the sever damage to our POD outside unit which clearly shows they mishandled the unit. There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored. We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to legs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports. The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle people’s property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response. Finally a month later they just asked for some photos. In the end all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property.
We are very disappointed. They took a of $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers BeWare!

We made a FaceBook page with all the photos and complete complaint.
http://www.facebook.com/album.php?aid=208073&id=646659501&l=3635c68d1d

Pods call center employees are completely unable to help with anything. I ordered a pod for storage on a commercial jobsite, and was told it was not a problem to set up an account and be invoiced. At that time, I requested a w9 and an invoice. After 3 requests, I finally got each after several delinquent notices which started from the day the pod was delivered. When it came time to remove the pod, they would not schedule until payment was recieved, and would not provide an address to overnight the payment to other than the local branch. However, you can not call the local office to verify that they recieved it because they will not provide the number. But they did say that they would make a note on my account-well that really helps!

After paying them THOUSANDS for storage and pick up, they are unable to deliver the POD to my new home. Their response? Either 1. Get a city permit to park the POD on the street. This will take weeks and weeks. My movers are scheduled for the day after tomorrow! 2. Have the POD delivered to a parking lot. So then I have to find a parking lot near my house that will allow 3 spaces to be taken up for days. Yeah, right. Or 3. Get a rental truck and come to the PODS facility and empty the container myself. So I have to pay for a rental truck on top of the ridiculous amount of money I have already spent? Get real. PODS has failed me and now I am screwed. Their customer service people gave me a laughable 5 days grace period to scramble and figure out what I am supposed to do now. If I can't figure out another plan, I will get charged another $300 for a month of storage. Hopefully the movers are willing to drive out to the facility and empty it into their truck, drive back and move it into my house. Guess who has to foot the bill for all of the extra hours that will take? PODS is a joke and a scam operation.

I could not believe the price they quoted to get our POD shipped! $4K to move a 12'x7'box from NC to CA! It took only $1K to ship my Forester door to door. How can it cost 4 times more to ship a similar sized box, they did not have to pack it either!

Well, they have us hooked, and we can't do much about it. Our stuff is stored in a POD and we have already relocated. :( I feel ripped off and cannot do anything about it.

I will not recommend this company to anyone.

I got my POD and found out the size I ordered did not move out of state! I was told only the largest container left the state. I need the smallest one so now the whole pupose of a POD is lost. I will have to move my stuff out a POD or spend extra $$ for a larger POD which includes a move also. Franchises can get away with pulling crap on you !

The concept sounds great but if you don't ask questions you get screwed. These questions may not come up until it's too late!

And the storage facilities are not like the add! Be prepared for the same issues of mildew and critters you thought you were avioding by getting a POD. In big cities it may be better but beware if you are in the country!

Pods central has no control over the local pods sites to adjust delivery schedules and won't give out the phone numbers to the local pods handlers. The local pods sites have total control over delivery schedules which puts the consumer at considerable risk as each individual pods site schedules as they wish. For us that means the delivery date we were promised by pods central wasn't honored by the local pods site. We hired movers and now will have to pay a cancelation fee and try to find new movers as the others are booked up for weeks. We are very angry that pods won't even try and honor the original delivery date. They said they'd review our phone conversation where they told us we would have our pod delivered and then give us $100 for our trouble if they did give us the wrong date.

Recently I had placed an order for a POD because we were moving. The Pod was delievered to our home and picked up and moved to the Stockton California wharehouse to be stored until we found a place to live in the surrounding Sacramento area. So far so good. After we had moved into our new house in Sutter Creek I placed the call to have the Pod delivered, to my surprise I was told that the stockton office does not deliver to Sutter Creek, only the Sacramento wharehouse delivered to Sutter Creek, which meant the Pod would have to go from stockton 50 miles to Sacramento 43 miles to Sutter Creek a 93 mile one way trip, which made no sense to me because the Stockton wharehouse deivered to Jackson California 46 miles from Stockton a stones throw away from Sutter Creek, actually Stockton is a mile closer to Sutter Creek. The Pods rep said this was the only way our furnishings would get to Sutter Creek. OK I say, what's it going to cost?, I'm thinking a couple of hundred, wrong brother, the rep said it would cost a 1, 100.00! Has to do with crossing franchise boundries. So she is now sending my complaint into corporate and someone would be calling me soon. Oh yea, she did inform me that I could come to the wharehouse and unload the container if that was easier, EASIER WAS THE REASON WHY I USED PODS IN THE FIRST PLACE!

Hopefully they do the right thing and deliver the POD to my house.

We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance that they offer through one of the great insurance companies out ther...e. USAA We paid them to take our property from our home store it in what they said would be secure, dry, and a temperature controlled environment. We agreed to the normal indemnity clause and storage at your own risk clauses. However, two years latter when we opened up the unit, it had sever smoke damage due to industrial smoke from trucks or the equivalent, heat damage to items and property near the top of the unit, and had clear signs of water damage to the unit that was not there when we started the contract. Also many items even though protected had just been banged up severely beyond normal storage and transportation. Personal insurance does not cover for industrial smoke or transportation damage only fire and accidental or theft. They see those issues as fault with carriers and service providers. Nonetheless, we sent them pictures of the sever damage to our POD outside unit which clearly shows they mishandled the unit. There were holes on the outside of the unit that broke and cracked the inside wood walls. Structural beams were jarred out of place. The roof had water soiled depressions over 3 feet in size and the spring system on the roof was crushed and bent. The rivets that secure the insulation around the top of the unit were popped out, broken or missing. They are not forthcoming about what happened to the unit as well as where it was really stored. We had black soot like material coating everything that seeped under protective plastic on the furniture, wood furniture had signs of top fading where exposed and heat damage to leggs, tape virtually melted and cracked on top boxes and articles, candles distorted and twisted like oak trees and the dents and scratches to the furniture even though protected by cloths were out of the normal. We sent them photos, had insurance adjusters come out and look and sent the reports. The conclusion of all investigation is that they did not store the unit as promised in their contract with us and are now standing behind indemnity clauses to say they are not responsible when clearly they do not handle peoples property in the manner and care in which they advertise and promise. They never bothered to come over and look at the damage why the unit was with us for over a month and during our complaint. Customer service did not seem interested in solving the issue. They did not return calls the first or second time and had to be contacted several times before any response. Finally a month later they just asked for some photos. In the end all they had to say was they are not responsible and deny any claim that we have and have offered no reasonable relief to help cover the cost of repairing or even cleaning our property. We are very disappointed. They took a of $187.00 a month for two years and we were stuck with damaged property due to their negligence and ability to properly store our valuables the way they said they would. Very dishonest, irresponsible, and unwilling to help or show they even care. Renters and movers BeWare!

Caveat emptor! First, make sure your driveway is wide enough, long enough, and level. The wonderful staff at PODS neglected to inform me about these potential problems. I even asked about how much space was needed and was told that a PODS container will fit in a parking space. While this is true, the unloading mechanism on the truck requires a lot more width than just a single parking space (15 ft wide X 15 ft high). When my driveway proved too narrow, the enterprising PODS delivery driver decided to just drive off with the container rather than leave it curbside. Apparently, PODS requires that a permit be obtained for this, which they didn't mention. I would have been glad to arrange for this had the driver arrived at the scheduled time, between 8 and 11am, which he did not. Thus, at 4:15pm on a Friday, I was already 15 minutes too late to get to my town's municipal building. Customer service was apparently powerless to help me, and wasn't remotely apologetic or concerned. They re-allocated my container and canceled my order without telling me. I spent much of Saturday morning on the phone with a string of unapologetic customer service reps who told me the soonest they could arrange another delivery was Thursday. At this point I utterly lack confidence in PODS to do their job, so I've arranged for storage space and a moving truck from a helpful, local, inexpensive company.

Thanks, PODS, for making our move, which is never easy, that much more stressful!

PODS really sucks. BEWARE! I thought the convenience would make the cost worth it - I could not have been more wrong. First - the company was supposed to pick up our load on the 18th of December - the guy ran off the road on the way to pick up and subsequently the load was picked up on the 30th of December. I called PODS to ask them to please not charge me the $500 storage fee - which they agreed to... and charged me anyhow. They were delivering to Salt Lake City and I informed them I needed curbside delivery which they agreed to. Once the PODS arrived - I scheduled delivery at which point they informed me that they could not drop off curb side - and wanted to know when I could arrange to rent a truck and pick up my stuff at their warehouse - WHAT? I asked them to have movers bring my goods to me - it went all the way up to their corporate - with a resounding NO being their response. I had to get permission from the city for the drop off on the 20th of Jan . Bootom line - they SUCK!