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PODS Enterprises Complaints 150

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5:11 am EDT
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PODS Enterprises damage and tripple billing

I had a couple of PODS and had no issues with one. But my second one was first, picked up before I was ready. So much for 'keep it as long as you like in your driveway'. So when it was delivered to my new location, half the contents were knocked over. The biggest was a 6" solid wood equipment rack. In order for this to have fallen the entire POD would have to been tilted 45 degrees or more! Half the items were damaged including a custom framed huge original movie poster.
PODS says the damage is my fault because I did not properly secure contents. Kinda hard to secure them when I wasn't done loading it!

The second issue, was when I went online and made a payment with my credit card. PODS charged me 3 times and took a month to refund the money.The next month I paid my bill online and the same thing happened again! TRIPLE CHARGED! So I called them, furious and this was a check card and not a credit card! They took a week to refund my card but I never got it. They refunded the wrong card. The wrong card, was the one I opened the account with and was stolen. I never replaced the card on file. Good luck trying to figure that out on their web page! They then refunded the proper card.
So all is good right? No! They billed me for the refund they gave a inactive card I DO NOT OWN for over a year and a half! They are holding me responsible. Their attitude was "Well the card went through so..." I have been dealing with these issues for a couple of months and then I get my debit card charged for their mistake and without authorization! Out of the blue they just charged a debit card a made a few payments with!
I had it! I finally closed that card with my bank and filed a claim with the bank fraud department.
I have about $2000 in damages and they will not even return calls.
This has been *the* worst experience I have had with a professional company. I have had better breakups from an ex!

Do not use PODS. They do not care. Oh yea, they will also charge you a higher price on a POD because the one you had them keep in their warehouse was moved to a warehouse further away. If I had not had 2 PODS at the same location I would have never known they moved one and tried to charge me $45 more to deliver it!

Jason

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Consu71
Clearwater, US
Mar 04, 2010 1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

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K
11:03 am EDT
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PODS Enterprises moving nightmare

Pods has the worst customer service I have ever dealt with! Every person I have spoken to has done nothing but lie! I haven't even gotten my pod delivered yet. When I first agreed to use their service I was told by their representative that that the billing was going to be as follows; that they would be taking $500.00 before they would deliver the pod on august 11, 2009 and the balance would be taken out on august 18th before they delivered the pod on the 22nd of august. On august 12th I noticed there was money missing from my account and when I checked with my bank they said the pods was taking money out at $500.00 dollar intervals when I inquired with someone at the pods office they said someone made a mistake and the money taken was to cover the balance, this wasn't any real problem I owed the money and it should be paid. The representive should have just told me that was how they were going to do it instead of lying. Now on friday august 21st I called the pods company at 1:30pm to make sure that thay would be delivering the pod on saturday august 22nd being I had hired two men a truck to unload the pod, and they told if thier was any changes to call them before the end of the day on friday or they would have to charge me the minimum of two hours if I called them later then that. The reprentsive from pods said everything was ok and the pod would be there on saturday. When I got back to the place we're staying at and opened my email at 5:30pm. Pods sent me a email stating that the pod would be delivered on monday august 24 and it was going to be picked up on tuesday and a invoice for $1, 885.98. Not a phone call or an email! Now i'm really stuck! I'm suppose to start a new job on monday I have two movers coming on saturday and no way to call anyone because of a email and not a simple phone call which could have probable prevented some of this nightmare. When I called the pods company again I was lied to, when I asked for someone in charge, they transferred me to a lady in texas. She made a note of the incident and told me no one would be available until monday to deal with my problem! 7:00pm I get a phone call from a lady whom claims to be a representative from the pods company, the rudest person I have ever dealt with, this person wold not let me finish a single sentence, kept cutting me off no matter what I said no matter how I tried to explain my situation! She could care less and all she kept repeating every time I spoke was all any pods representative would do for me was refund me $200.00. I couldn't even inquire about the $1, 885.98 invoice because she wouldn't let me speak. Now i'm out a days pay, the minimum for two men and a truck, and I haven't even received my pod yet and every person that I have spoken with the at the pods company could care less. I could only imagine what my furnatue is going to look like when and if I ever receive it, if the people in their offices don't care about their customers how could their drivers care about what their doing! By the way, we wanted to be in our new place not only because I was supposed to start working on monday, but my 9 year old son starts school then also!

Being in sales myself and coming from an office that was numder one in sales and customer service last year on the east coast I truly know that this is no way to treat any customer.

Sincerely,
Karl landherr

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Consu71
Clearwater, US
Mar 04, 2010 1:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

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5:34 pm EDT
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I was laid off and with the economy being what it is I applied for jobs in my hometown of Indianapolis as well as my current city of Chicago. When nothing seemed to be happening I decided to take off to stay with a friend in Ireland for a few weeks until something came up. PODS seemed like the perfect solution because I was not sure where I would end up. I...

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11:39 am EDT
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PODS Enterprises misleading fees

I went online to obtain a quote for a pod for 3 months and while the rates seemed reasonable, $189 initial and then $139/month, I noticed they had a section for a promo discount code. When I put one in I didn't notice the rate change so I called. I started out by asking the rates and was given a quote $70 higher ($255 initial with $148/month) than the online rate with no promo code. When I explained this and asked for a Triple A code, I put that in and got yet another rate. The initial rate was lower, $170, but they jacked up the monthly price to $148. I was told by the very rude customer service rep the site is totally misleading and to not go by those rates. A ridiculous comment to make to a customer. When I kept questioning how the rates keep changing and that is unethical, I was told no it isn't the site is just misleading. This went back and forth and the rep kept getting ruder and more snippy with "comebacks" to legitimate questions. I also find it interesting that the site only allows you 10 trys for quotes before it shuts you out and forces you to call.

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5:20 pm EDT
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PODS Enterprises unauthorized charges

I ordered a POD for a 30 day period of time. I went on line about 1 week PRIOR to the 30 deadline to schedule a pick-up (billing is every 30 days of receivorship). POD'S computer site informed me that the next available pick-up date is 7 days AFTER the conclusion of the originally scheduled 30 day lease. After all was said and done I checked my credit card statement and noticed another 30 day POD rental charge along with an insurance type of charge. I spoke with Cleo at POD and received an attitude in a condensending tone of voice that continually quoted the contract. Sorry...but if I schedule a pick-up and YOU can't retrieve YOUR product within the specified time frame I will not pay any overcharges. Cleo relented with the overcharge rental but would not forgive the $10 insurance type of charge. Sorry Cleo, I'm not paying that either. As a matter of fact, I'm sending a letter to the Attorney General of NJ to report this behavior and hope that the AG opens an investigation into this fradulant behavior. I wonder how many people DON'T dispute their charges from POD.

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d0n
east grreenbush, US
Feb 10, 2011 8:15 pm EST

report pods to the BBB

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matrix0269
Lakeland, US
Oct 23, 2010 12:29 pm EDT

they ripped me off for a $47 insurance charge for returning my POD 8 hours into the 1st day of the 5 day grace period and after many calls they refused to refund that charge.

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3:18 pm EST
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I used three 16 foot pods to move from ny to co. The people in customer service were nice on the phone, accomodating with changes and seemed like a dream come true for my moving experience. I spaced my pod units out over a a few days for packing. The delivery to my new home would be within a few weeks. When the pods arrived to my new home the first two...

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1:26 pm EST
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PODS Enterprises damaged container

When we opened our pods we found mildew and upon investigating found that the roof had been damaged and water leaked inside. Subsequently, we immediately contacted pods then worked with their rep, submitted documentation and photos, etc. We just got off the phone and they have offered us one third of the damage claim amount we submitted. We think we should be made whole since this wasn't anything we had control over and pods promises a "safe, clean and dry" storage facility. We are going to sue them and will keep this site posted.

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Consu71
Clearwater, US
Mar 20, 2009 12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

March 20, 2009

Via Internet

www.complaintsboard.com

RE: Bonnie Tognetti ([protected])
Complaint #: 135594

Mrs. Tognetti states that she submitted a content damage claim to PODS Enterprises, Inc., however, was offered one-third of the claim amount. On 07/18/08, Mrs. Tognetti provided a loss summary statement totaling $3, 910.00 for contents that she claimed sustained damage due to water intrusion. Mrs. Tognetti advised us that she was unable to submit receipts except the estimate for her Guy Buffet, Café La Provence, therefore, the items were assessed at the current value. After thorough review of the account and information provided by Mrs. Tognetti, PODS, Inc. determined the amount of $840.00 to be a fair and reasonable reimbursement. The largest value discrepancy in the claim is the Guy Buffet, Café La Provence lithograph which Mrs. Tognetti claimed to be valued at $2, 000.00. However, Mrs. Tognetti provided a document which was initially provided to her by Greg Lejnieks at Lahaina Galleries, confirming the replacement value for the aforementioned lithograph was $400.00, which conflicted with Mrs. Tognetti’s claimed value of $2, 000.00 initially submitted.

We also suggest that Mrs. Tognetti refer to Section 4 of the PODS, Inc. rental agreement accepted online on 6/20/08.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that Mrs. Tognetti feels she experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at [protected] with any questions or concerns.

Sincerely,

Arlene Vogt
Incident Resolution Administrator

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Susan Salsbury
Littleton, US
Feb 19, 2009 2:53 pm EST

I had a similar experience with PODS and water damage. At least they offered you some resolution. I lost thousands of dollars using them to move my belongings.

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12:31 pm EDT
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DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY|!! The nightmare started for us at the beginning and we assumed it would get better but no. We started with ordering moving supplies from them and specifically asked if they would be delivered before our return home from vacation because we did not want the boxes, etc. on the porch, in the rain. They...

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8:10 am EST
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In Jan. 08 while delivering PODS units to my new home, the delivery truck broke through my septic tank lid. The damage amounted to $815.00. This was caused by negligence on the drivers part. The septic tank was visible and should have been checked before driving over. In addition no spotter was employed. A spotter is required. The franchise owner from...

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12:00 am EDT
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PODS Enterprises beware of these people. they are awful!

PODs. They are nationwide and on line.

They are unbelievable!

I ordered two pods, did NOT order blankets or locks, in fact went to U-Haul and bought my own items.

Nevertheless, they loaded these items in to the POD containers, apparently expected me to remove them and return them to the driver who picked the pods up and when I didn't they charged me $119/month to rent blankets and a lock

I never even used!

You can never reach management, only surly people at customer service, and they continue to charge and charge and charge.

Beware of these people. They are AWFUL

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malia560eva561
US
Jan 14, 2024 11:49 am EST

please check your mail for photos sent with my claim as well as a follow up detail sheet of damaged goods form sent under seperate cover.i awaiit your response.gerald scalzo,[protected].

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Tuner1951
So Prairie, US
Dec 03, 2010 10:18 pm EST

My wife and my experience is worse then those above!
Our situation was bad from the beginning the way we were sold the pod was misrepresented. At first we both thought that well "maybe we just misunderstood the sales person?" now that we are further into our unfortunate relationship we now believe we were lied to.
We were told we would have a free month every few months, that that not so small amount we paid down would also cover delivery (once we were ready) to a local new move-in. That being with-in reason and distance.
Just today (my wife's birthday) we called to make a payment. We were informed that we could not pay because our account was in collections and that our belongings were set to be auctioned.
My wife broke down in tears! The personon the other side of the phone could barely speak English (India) and forwarded her to a collection agent who was not there.
She called again got another English barely a second language, who claimed he was in Florida (obvious lie) and while my wife was in full tears proceeded to transfer her once again to the collection person who was not in.
Now this is two payments, and one of those we were told was to be free.
I was told "POD's" was notorious for kinky business practice, now I see for myself!
About an hour or so later one of the "English as a second language guys" called and took our payment. We have yet to see if our storage is out of the pre auction mode...so the saga goes on!

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Consu71
Clearwater, US
Mar 23, 2009 2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

March 23, 2009

www.complaintsboard.com

Unsatisfied Customer (9/5/07)

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

J
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jc
Dec 03, 2008 10:14 pm EST

Similar experience for us with overcharges. POD came with moving supplies we didn't order. They got shipped with the POD and returned on the other end when the POD was picked up. We've been dealing with cust service for several months. ALWAYS the same response... "Someone will get back to you about your refund."

HUGE thumbs down!

J
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John
Nov 21, 2008 3:45 am EST

I've also had a bad experience and as a result am contemplating setting up a website to expose what is happening. If you have had a bad experience with PODS then please send me an email: jcournane@podsucks.com

Thanks

L
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larry-florida
Sep 11, 2007 5:02 pm EDT

Pods is worthless I've used them before and they screwed me around to, thats why i never recommend any one to them.

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About PODS Enterprises

Screenshot PODS Enterprises
PODS (Portable On Demand Storage) is a leading provider of moving and storage solutions in the United States, Canada, Australia, and the United Kingdom. The company was founded in 1998 and has since revolutionized the way people move and store their belongings. With its innovative approach to storage and moving, PODS has become a household name and a trusted partner for millions of customers.

PODS offers a unique and convenient solution for people who need to move or store their belongings. The company provides portable storage containers that can be delivered to the customer's location, allowing them to pack and load their belongings at their own pace. Once the container is loaded, PODS will pick it up and transport it to the customer's new location or store it in one of their secure storage facilities.

One of the key advantages of using PODS is the flexibility it offers. Customers can choose the size of the container they need, the delivery and pick-up dates, and the location where the container will be stored. This allows customers to customize their moving or storage experience to fit their specific needs and budget.

PODS also offers a range of additional services to make the moving and storage process even easier. These include packing and loading assistance, climate-controlled storage options, and insurance coverage for the customer's belongings.

Overall, PODS has established itself as a leader in the moving and storage industry by providing innovative and flexible solutions that meet the needs of its customers. With its commitment to quality and customer service, PODS has earned the trust and loyalty of millions of customers around the world.

Overview of PODS Enterprises complaint handling

PODS Enterprises reviews first appeared on Complaints Board on Sep 5, 2007. The latest review Never again was posted on Jun 24, 2024. The latest complaint lack of communication, responsiveness was resolved on Jul 30, 2018. PODS Enterprises has an average consumer rating of 2 stars from 151 reviews. PODS Enterprises has resolved 31 complaints.
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  1. PODS Enterprises Contacts

  2. PODS Enterprises phone numbers
    1800 467 637
    1800 467 637
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    Australia
    +1 (855) 706-4758
    +1 (855) 706-4758
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    Customer Service
    +1 (877) 249-7637
    +1 (877) 249-7637
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    Business Customer Service
    +1 (866) 930-7637
    +1 (866) 930-7637
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    Marketing / Advertising Opportunities
    +1 (866) 667-5590
    +1 (866) 667-5590
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    Corporate & Government Business Inquiries
    +44 161 300 9712
    +44 161 300 9712
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    United Kingdom
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  3. PODS Enterprises emails
  4. PODS Enterprises address
    13535 Feather Sound Drive, Clearwater, New Hampshire, 33762, United States
  5. PODS Enterprises social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

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