Menu
For Business Write a review File a complaint
PointsBet New Jersey Customer Service Phone, Email, Contacts

PointsBet New Jersey
Reviews and Complaints

www.pointsbet.com

Learn how the rating is calculated

1.0 4 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PointsBet New Jersey Complaints 4

ComplaintsBoard
R
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was told about this sports betting app by a few friends because there was a really enticing promotion they were offering where if your initial bet is $50 or more, then you receive a gift card in the amount of $150 towards the fanatics website. I signed up for this reason, and this reason only. My first bet was $50 and when it settled I had not received my...

Read full review of PointsBet New Jersey
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

PointsBet New Jersey PointBet NJ ran a promotion that said "sign up and receive $100 in free bets using this link

PointBet NJ ran a promotion that said "sign up and receive $100 in free bets using this link." Less than 15 hours later, there was another link that said "sign up using this link and receive $170 in free bets according to a particular bet." I followed the directions for both, one of which cost me money to perform, and only received one of the promotions. I contacted the service and they said they only apply the first promotion. Had they said this I would have applied for a better promotion. Not only this, but they nearly refused to return my investment on the promo that they deceived me on.

Read full review of PointsBet New Jersey and 1 comment
Hide full review
1 comment
Add a comment
E
E
E. Hudson
Verified customer This complaint was posted by a verified customer. Learn more

I recently got married, so I combined bank accounts with my wife. This involved me closing out my old bank account, which had been tied to Pointsbet. A couple days before I closed the account, I deposited $25 into Pointsbet. I received a confirmation email from Pointsbet claiming that the deposit had successfully processed. There has been no communication from Pointsbet since then, but it seems that my bank account must have closed before the transaction fully went through. Rather than sending any communication my way, asking me to link a new bank account, or even auto withdrawing the money from the account (my pointsbet account has had more than the $25 literally the entire time since the deposit), Pointsbet immediately sent my information to a collection agency - for an honest mistake. It is a trivial amount of money and could have easily been corrected with a quick communication, but they immediately elevated things (but frankly, even if it was a lot of money, it is immoral to not start with a direct communication). This seemingly will have implications on my credit score, which is unfair given the company's lack of communication. What's more, I had to contact Pointsbet's support team to ask them if this was a real thing or a scam from a fake collections agency. I was on hold for 55 minutes, and it took some time for the teams to communicate. I totally understand staffing, but, again, a proactive communication on their end would have saved me a lot of time in addition to the frustration and credit implication.

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

PointsBet New Jersey Pointsbet New Jersey is a licenses sports betting company operating in New Jersey

Pointsbet New Jersey is a licenses sports betting company operating in New Jersey. I had been doing business with them for over a year with no problems, however on February 28 I made a "futures" wager of $850 on the Boston Bruins to win the NHL's Atlantic Division which they did. The payout should have been $850 (my original wager) plus $510 in winnings however Pointsbet inexplicably voided the bet on May 27th even though the Bruins were in fact the winners of the NHL's Atlantic Division. I have attempted to resolve the matter with Pointsbet to no avail. I will eventually take them to court once courts open up if the matter cannot be resolved beforehand. They did pay me the $850 from my original wager but owe me the $510 in winnings.

Read full review of PointsBet New Jersey and 2 comments
Hide full review
2 comments
Add a comment
M
M
M. Muller
Verified customer This complaint was posted by a verified customer. Learn more

PointBet NJ ran a promotion that said "sign up and receive $100 in free bets using this link." Less than 15 hours later, there was another link that said "sign up using this link and receive $170 in free bets according to a particular bet." I followed the directions for both, one of which cost me money to perform, and only received one of the promotions. I contacted the service and they said they only apply the first promotion. Had they said this I would have applied for a better promotion. Not only this, but they nearly refused to return my investment on the promo that they deceived me on.

B
B
B. Heidenreich
Verified customer This complaint was posted by a verified customer. Learn more

Pointsbet New Jersey is a licenses sports betting company operating in New Jersey. I had been doing business with them for over a year with no problems, however on February 28 I made a "futures" wager of $850 on the Boston Bruins to win the NHL's Atlantic Division which they did. The payout should have been $850 (my original wager) plus $510 in winnings however Pointsbet inexplicably voided the bet on May 27th even though the Bruins were in fact the winners of the NHL's Atlantic Division. I have attempted to resolve the matter with Pointsbet to no avail. I will eventually take them to court once courts open up if the matter cannot be resolved beforehand. They did pay me the $850 from my original wager but owe me the $510 in winnings.

Is PointsBet New Jersey Legit?

PointsBet New Jersey earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds PointsBet New Jersey to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, PointsBet New Jersey is known for their high standards and safety. If you're thinking about dealing with PointsBet New Jersey, it's wise to check how they handle complaints.

A long registered date for pointsbet.com can be seen as a positive aspect for PointsBet New Jersey as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of PointsBet New Jersey's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pointsbet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up PointsBet New Jersey and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • The use of a free email address for contact on pointsbet.com may be a red flag indicating potentially unreliable or fraudulent activity.
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

PointsBet New Jersey I recently got married, so I combined bank accounts with my wife

I recently got married, so I combined bank accounts with my wife. This involved me closing out my old bank account, which had been tied to Pointsbet. A couple days before I closed the account, I deposited $25 into Pointsbet. I received a confirmation email from Pointsbet claiming that the deposit had successfully processed. There has been no communication from Pointsbet since then, but it seems that my bank account must have closed before the transaction fully went through. Rather than sending any communication my way, asking me to link a new bank account, or even auto withdrawing the money from the account (my pointsbet account has had more than the $25 literally the entire time since the deposit), Pointsbet immediately sent my information to a collection agency - for an honest mistake. It is a trivial amount of money and could have easily been corrected with a quick communication, but they immediately elevated things (but frankly, even if it was a lot of money, it is immoral to not start with a direct communication). This seemingly will have implications on my credit score, which is unfair given the company's lack of communication. What's more, I had to contact Pointsbet's support team to ask them if this was a real thing or a scam from a fake collections agency. I was on hold for 55 minutes, and it took some time for the teams to communicate. I totally understand staffing, but, again, a proactive communication on their end would have saved me a lot of time in addition to the frustration and credit implication.

Read full review of PointsBet New Jersey
Hide full review

PointsBet New Jersey Reviews 0

Looks like PointsBet New Jersey has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent PointsBet New Jersey, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About PointsBet New Jersey

Screenshot PointsBet New Jersey
PointsBet New Jersey is a well-established and reputable online sports betting platform that offers a wide range of betting options and opportunities to sports enthusiasts in New Jersey. The website is easy to navigate, and users can quickly find their favorite sports and events to place bets on.

With a diverse range of sports options, including football, basketball, baseball, hockey, tennis, golf, and many others, PointsBet New Jersey caters to the needs and interests of different types of sports fans. Moreover, the platform offers a variety of betting types, including spread betting, money line, over/under, and more, which allows users to pick the betting option that suits their style and preference.

What sets PointsBet New Jersey apart from other sportsbooks is its unique "PointsBetting" system, which gives users the opportunity to win even bigger payouts if their bets win by more points than expected. This innovative system adds an additional layer of excitement and risk to users' bets, making the entire betting experience more thrilling and rewarding.

In addition to its comprehensive sports betting offerings, PointsBet New Jersey also provides users with a range of useful features and tools to help them manage their betting activity effectively. These include live streaming of select sports events, detailed stats and analytics, and a user-friendly mobile application that enables users to keep tabs on their bets and account balances on the go.

Overall, PointsBet New Jersey is an excellent choice for sports fans in the Garden State who are looking for a reliable, user-friendly, and exciting online betting platform. Its extensive range of sports options, innovative betting systems, and user-friendly features make it a top-rated sportsbook in NJ.

Overview of PointsBet New Jersey complaint handling

PointsBet New Jersey reviews first appeared on Complaints Board on Apr 29, 2023. The latest review Jersey promo was posted on Sep 19, 2023. PointsBet New Jersey has an average consumer rating of 1 stars from 4 reviews. PointsBet New Jersey has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.5
2774 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PointsBet New Jersey Contacts

  2. PointsBet New Jersey phone numbers
    +1 (833) 338-7238
    +1 (833) 338-7238
    Click up if you have successfully reached PointsBet New Jersey by calling +1 (833) 338-7238 phone number 0 0 users reported that they have successfully reached PointsBet New Jersey by calling +1 (833) 338-7238 phone number Click down if you have unsuccessfully reached PointsBet New Jersey by calling +1 (833) 338-7238 phone number 0 0 users reported that they have UNsuccessfully reached PointsBet New Jersey by calling +1 (833) 338-7238 phone number
  3. PointsBet New Jersey address
    111 Marin Blvd, Jersey City, New Jersey, 07302, United States
  4. PointsBet New Jersey social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
PointsBet New Jersey Category
PointsBet New Jersey is ranked 17 among 90 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.