Purity Products
Reviews and Complaints

In short, Purity charged my credit card [real money] $134 for products I did NOT order. Customer Service agent stated that I would get a refund and that he would send me an email confirmation of the refund immediately. I never got it. Scam alert! Now that I see all the complaints on the internet, I wish I would have known of Purity's corrupt and illegal actions that are blatant robbery. Let me say that again, blatant robbery. They should be investigated by police and district attorneys in New York. Where is the N.Y. State attorney general? I am sending a complaint letter to the CEO in N.Y. today, it includes a statement that I will be filing a NY Small Claims case against Purity. I will not show up for the court hearing since I live in WA State. If a Purity representative does not show up maybe I will win via virtual appearance? DO NOT GIVE YOUR MONEY!

I have spent the last hour trying to get a hold of someone in your "Customer Care, who can cancell any future orders of H. A. Joint Forumula. I bought a $5 promotional order on December 31st and I don't want any more of it. You make it impossible for anyone to get through on your customer service lines. The first time I called the recorded operator told me it would be 79 minutes for someone to respond to my call. The second time I called they told me it would be 113 minutes. This is a puroseful con job to make people give up attempting to get through to you so you can continue to send them more of your products. I don't want any more of your products and I will encourage any and all of my friends not to buy any of your products as well. Your customer care is reprehensible.

I bought purity food for my granddaughter at Shoprite Avonwood Square on the 20/06/2023 that I was very unhappy with . It was spaghetti bolognese flavour . It was like water literally running water . It's not the first time this happens. The previous occasion I just disposed of it but this can't be happening again . I have 3 kids of my own ages 28, 25, 22 and for all of them I only fed with purity foods and never had a problem like this before. I r.ecommended purity food to my granddaughters mother but now this happened again . And my granddaughter loves purity foods

I was on auto-ship for a Biotin supplement for several months. When the product had NO effects whatsoever I canceled auto-ship. Rather than accept that they credited me for 50% of the product (I didn't approve) just to avoid the hassel of having to return it. Fast forward three months and here comes another shipment and charge. Mind you when I canceled I removed my payment information from my account but since I ordered through Paypal previously they allowed the transaction. Exercise extreme caution before doing business with Purity Products because they will continue to send products you didn't order or authorize and charge you

If I would have known this customer service would be this bad, I would NEVER signed up! I can't get ahold of anyone on the customer service line period. It just keeps me on hold forever and they can't help me through email? But you can charge my account no problem right? I need help canceling my subscription because it's too much money and they shouldn't purposely avoid their customers. I call the customer service line and it says wait time 1 minute but NOTHING and I tried the call back yesterday and guess what? NO CALL BACK! Come on guys do better here. I also asked in the email about retesting my password because they can't find my account all of a sudden and they just flat out ignored that request.

I have been buying purity ever since I can remember since it the most highly trusted product for babies and toddlers. On the 13th of December 2022 between 19:30 to 19:45 I bought purity at SuperSpar Starwood Mall in Phoenix and today as the baby was about to have lunch, we found that the purity is unconsumable. It seems like it has expired long ago.

Called to cancel SuperSaverPerks TM and THE CALL WAIT IS 121 MINUTES. Pressed 1 to have an agent call back. Leaving my Name.

ORDER REC'D:

11/28/2022

Purityproducts.com/activate

Does not work.

[protected] hr/7 days)

Does not work.

I have tried endlessly every day to STOP this automatic shipment of super pill andMagBlue...frustrated beyond. It cannot be done on line - called the 1-888 # and never get a person that will listen and cancel my order.

Purity Super Pill Order # [protected]. Customer # [protected] Order date 7/22/2022.

MagBlue Order # [protected] Customer # [protected] Order date 7/25/2022

I never applied for your product, but you keep taking money out of my account. I also, never authorized you guys to take money from my account. So I'm claiming a refund of my money you took twice out of my account without authorization.

I sign in a promotional for Biotin after you order they include another Collagen promo free. I received my order an less than 20 days the was charging my credid card not only for Biotin also for Collagen. No only for 1 bottle of each 2 bottles of each. I call right away and cancel before was ship. They ignore my cancelation and ship any way 3 days after. Customer services told me that takes few days before they can see the cancelation. But he told me the day an was before shipping. He told me that can not do birthing for this order and can not give. E a refund. It is SCAM! They can charge but they can not refund after a cancellation.

I have attached the order information for a product I ordered. I was assured there would be a full refund to my credit card if I was not completely satisfied with my order. I have called the customer service number repeatedly to get return instructions and also sent an email per their instructions. I have not received an email from them. Those instructions also say that I need to speak with a cs person to initiate my return. When I finally reached a cs person the first time and gave my order number and address, I was told that she couldn't find me in their system and then I heard, "ma'am, are you still there? I can't hear you. Goodbye." when I reached another cs person, I went through identifying myself again, and again was told they couldn't find my order, but if I gave him my full credit card number he would be able to find me that way. He also told me that I had reached purity products, not purity woods, by then I was suspecting that I had been scammed. They promise a full refund of $162 minus shipping and handling if returned within 60 days. I am hoping you can help me obtain my refund.
Thank you.
Judith Davis

My phone number is [protected]
My email is [protected]@me.com

I called into cancel my HA JOINT product as I was instructed to so last year when I called to cancel today, I told the person why I was calling. He put me on hold x 3 he kept saying things like "you have a great price" we can lower it if you keep it...I repeated myself 5 times, I want to cancel.
This is outrageous! I'll never use this product again and I'm telling all my family and friends.

Tried to cancel my subscription to the Purity Joint Care product, they didn't get it or ignored it. I will be sending it back.

Purity products just like every other scam, rip off that promises a free trial, is free until they rip off your checking to the tune of $144. I received the B-12 and the cleanse less than 2 weeks ago. I come home after working a 1:20 am to 11:50 am shift at Amazon only to find my checking account is emptied with a pending $144 charge from these thieves. I call the customer care of this RISK FREE, FREE TRIAL. I tell them I want to cancel the account which they did a little to quickly for me, even giving me the cancellation number. Before their customer service rep can hang up a I enquire about the pending transaction and this BB-Brain thief is telling me well thats already sent. I say how can it be sent if it's pending means the bank hasn't paid you yet so I'm sure it's not sent. He insists that it is sent and the only way I can get refunded is to send back the product, which I'm sure will cost me time, money and aggravation. So do yourself a favor and never do business with these thieves. The only part of the free trial I liked was the overpriced B-12 When I told him I could buy B-12 sublingual for half Purity Plus's price he told me that most of what you can buy is just sugar. Thats how weak in integrity this company is that they have to knock the competition.

I called Purity on Sunday, May 17, 2020, in response to its infomercial about its Advanced (Vitamin D) product and a second product, Pure-Omega-3, offered. I gave the representative my VISA number to pay the $19, 95 charge (with tax and shipping, the total was $21.70). My expectation, based on Purity's infomercial, was that I could try the products and, if I was satisfied, I cold order more, most likely at a reduced charge. However, ther representative asked me if I was agreeable to

I received the products three weeks later. I was beginning to worry if I was going to receive the shipment, but I speculate that Purity isn't overly quick to send out the products, for fear that its customers might try to cancel the agreement.

Before trying the product, I called Purity's Customer Care line, but the only options on that line related to the Purity Rewards Program. It was frustrating that I couldn't easily talk to a Customer Care representative. I then tried the products. However, I was unaware that the bottles of both products shipped to me contained 60 capsules each, which meant that I would be taking 2 pills a day of each product. In fact, the copy of the order form sent to me with the pills showed the Omega-3 quantity was 30 softgels. The 60 pill quantity for each pill concerned me greatly, especially with respect to the high 5000 IU content of the Advanced Vitamni D. It seemed that I was being part of a trial program for an experimental vitamin with five times the dosage of the multi-vitamin I take daily.

However, of more concern was the open-ended agreement, whereby Purity would deliver a bottle of each product, wiht 60 pills each, every 30 days, with no end in sight.

I am limiting my dosage to one pill of each per day. I have had no ill effects, but the size of the Ultra-Pure Omega-3 is excessive. I know that Purity has criticized pills that are excessively large (callling them "horse pills"), and the Ultra-Pure Omega-3 pill certainly fits that bill -- and I'm only taking one pill per day.

I have no problem with Purity keeping the $21.70. However, I respectfully request that Purity cancel the remainder of my agreement.

I can't comment one way or another about the merits of any of Purity's products. I know that these producsts haven't been approved by the FDA. However, my main objection is to the "tactics" employed by Purity in inducing customers to call in to a number and not being able to order the product online, even at a higher price than the promotional offer -- and to send quantites that induce the customer to take more than one pill a day.

I reqeust cancellation of my agreement because Purity induced me, through its polished infomercials, into an agreement that is different from my perception when I called Purity's order line. Because the agreement was based on Purity's tactics to get its potential customers to call in and to be induced into ordering more pills in an open-ended agreement, I request cancellation of my agreement with Purity. Why would a licensed attorney like me get duped into this agreement? I can only say that I legitimately, and in good faith, wanted to try the product. However, I was lured into an agreement with no time limit.
Purity has alwasy said in its infomercials that if the customer is not satisfied, then the customer can cancel its agreement, even getting its deposit back, which I am not requesting. If Purity's products are worthy, its customers, who typically take daily vitamins, will order them after the trial period.

Thank you for your consideration.

Sincerely,

George Hurley

George E. Hurley, Jr.
Attorney at Law
661 Gilbert Pl.
Chula Vista, CA 91910
[protected]

I called in for a free bottle of the company's Everstrong product that was advertised on the radio, and they signed me up as a recurring customer...
I did not want to be charged in the future for a product I was just testing out, but they went ahead,, and took $189.90 from my bank account today. So, I tried to call for a refund, as per their advertisements, but was not allowed to speak to a human, and instead had to talk to an automated system that was not even remotely helpful. The automated system claimed to have cancelled my order, but the money was never returned to my bank. I am now waiting for a call back because they were, if course, experiencing high call volumes, but I am not confident as the automated systems said my order is not eligible for refund status.
How can I not be eligible for the guaranteed 60 money back guarantee that this company advertises?
Why am I not allowed to speak directly to a human agent, and forced to try to navigate an unresponsive / unhelpful automated recording to get answers?
Why did they sign me up for a recurring payment status, when I never authorized this?
How can I get the $189.90 back that they appear to have stolen from my bank account?
Is this company some kind of legalized criminal organization, or what?
STAY AWAY from Purity Products, and never give them your financial information, or they will be stealing money from you monthly for life, with no way to stop them!

They hook you on an auto shipment then make it extra difficult for you to cancel. I tried to cancel my shipment, so I called them 2 weeks before it was due to ship. I first tried to do it online but it was not possible to cancel online. WHY?

I had to call "Customer Service" to cancel the order. While on the phone I was informed that my order had already shipped that morning and they could not stop it! Of course they could not stop the shipment and they had already charged my credit card while I was on the phone. They shipped the order 2 weeks before it was due to ship to try to squeeze another charge out of me, PLAIN AND SIMPLE.

I was told I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box, return it and they would process a refund once they received the refused box. Very sleazeball tactics. When I pushed the "customer service" person as to why I had to call them to cancel and why could I not do it on the website he told me "we just want to make sure that is what you really want to do it". Really!

On top of this they then shipped the products to an old address I had changed 6 over months ago. So, I did not get the package until the person at the old address finally called me to tell me I had a box there. I had to drive to the old address (30 minutes one-way) then physically take the box to the Post Office to return it. I returned the package as instructed, that was over 2 weeks ago and still NO REFUND.

I would NEVER recommend this company to ANYBODY.

i am a mother of premature twins, and I had purchased purity baby food from checkers brookside mall, and when I had opened it, the contents was mouldy, I had contacted purity who went through all the effort to pick up the sample to send it for testing only to find out the jars were damaged hence the mouldiness and Purity decides to compensate me with R50, so pathetic that they are so careless with regards to baby food, had my children gotten sick they would have given me R50, SUCH A WASTE OF TIME, the customer service on top of it is terrible .
other mothers please be aware when opening purity and do not shake the bottles before opening it, you never know whats wrong with the contents.
absolutely disgusted at the customer service who still haven't gotten back to me!

Once again, I received a bill for products I did not order.

My name is Judith E. Harlow
28 Mackay Lane
Bluffton, S.C.
29909
I cancelled my orders at least 3 months ago, yet just got another bill.
I have contacted the Better Business Bureau and will continue to fight Purity Products until my address are removed from your company.
I will not order from you ever again.
Please submit a cancellation and rescind my $183.00 bill.
[protected]@gmail.com