PureFormulas
Reviews and Complaints

I have placed a few order over the last three years. I have never had any issues with the quality or service, but have never had to contact customer service. Always a very easy transaction. They have a good selection of supplements that can't be found anywhere else, and they always arrive in a timely manner.

I've ordered several items from this company 3 times this week.the shipping is free and I get my purchase is just two -three days tops, & everything is wrapped with care. I'll be sharing my products on my YouTube platform. Pure formulas thank you and if you want me to review any of your products I'd sure do it..

Ordered Thursday of this week and it came today (Saturday) with 2 day shipping. Not bad considering I ordered late on the actual day. No real complaints here at all. Not sure about the other negative reviews as I usually use reviews to determine if I should utilize a company or not but really needed to order something from the US and they had it. Will do business again!

While this company has a decent line of products, I gave them a lot of business, and my account was suddenly deactivated. Even after calling three times, I was never given a reason. Very frustrating. I don't understand why a business turns away easy profit.

I had a pretty bad experience with PureFormulas.com. I ordered some cheap products from them and luckily, they arrived on time and without any damage. However, when I had an issue with my order, I had to deal with their "Customer Happiness Team" and it was a nightmare. They took so long to respond to my messages and didn't seem to care about making things right.

Unfortunately, my first order was a disaster. The glass bottles were damaged and leaked all over the place, making the entire package sticky and gross. The post office didn't even want to leave it at my house! It was a mess. After that experience, I quickly learned that I should never order from PureFormulas again.

I was lucky that I paid with Paypal because I had to put in a claim with them to get PureFormulas to do anything. It took me six weeks of calls, emails, and dealing with their terrible customer service to finally get a resolution. It was a huge hassle and I was really disappointed with how they handled the situation.

In comparison, when I've had issues with Amazon, it only takes one phone call to make things right. They're so much more efficient and customer-focused. I wish PureFormulas could learn a thing or two from them.

Overall, I wouldn't recommend PureFormulas.com. If you're lucky, your order might arrive on time and without any issues. But if you have to deal with their customer service, it's a nightmare. Save yourself the hassle and shop somewhere else.

I gotta say, I had a pretty bad experience with PureFormulas. I bought this RealFood Organics liquid aloe vera and it was a total disaster. I put it in the fridge like they said to, but after just a few days, I noticed black mold growing on the spout. And when I poured it out, there was mold on the bottom of the bottle too! Gross! The expiration date wasn't until 2016, so I don't know what the deal was.

I tried emailing customer service three times over the course of two weeks, but I didn't get a response until way later. And when I tried calling, I was on hold for over two hours! I mean, come on, how can a company that's all about wellness and self-care treat their customers like this? It's just not right.

I used to like PureFormulas, but after this experience, I don't think I'll ever buy from them again. Their "quality guarantee" is a joke if they can't even respond to a simple email or answer the phone. It's just not acceptable.

I had a really frustrating experience with Pure Formulas. I called them up just 15 minutes before they were supposed to close, and the voice on the other end told me that someone would be with me "briefly." But then, for some reason, the voice queue looped back around and I had to wait on hold for what felt like forever. Finally, after 15 minutes of waiting, I was sent straight to voicemail and told to leave a message. I couldn't believe it! Were they really that busy at almost 11pm ET? I have my doubts.

To make matters worse, I also tried their Live Chat feature at the same time, but nobody seemed to be available. It all felt very fake to me, like they were trying to make it seem like they had tons of customers when really they were just understaffed.

The reason I was trying to get in touch with them was because I needed to return an item. I thought it would be easy enough to do online, but when I went to my invoice, the RETURN button was grayed out. What the heck?! So I couldn't return it online, and I couldn't return it via chat or phone because nobody was available to take my call. And yet, they claim on their website that returns are easy. What a joke!

Overall, I was really disappointed with my experience with Pure Formulas. It felt like they were trying to make things difficult for me, rather than making it easy to return an item. I definitely won't be shopping with them again.

I've been buying stuff from PureFormulas for a while now, and I gotta say, their products are top-notch and they ship super fast. But I gotta give them a big fat 1 star for their customer service. It's just plain awful, man. This is the first time I've ever had to return something unopened, and every time I call (which has been like 10 times now, at all different times of the day), I just get a stupid voicemail saying they're too busy to talk to me and they'll call me back. Well, guess what? They never do!

Finally, after what felt like a million years, I got a call from one of their reps who said they'd send me an email "right away" with all the info I needed to return my item. That was at 6:43pm yesterday, and it's now 1:15pm today. I've been on their website trying to use their return process, but it's like trying to navigate a maze blindfolded. And to make matters worse, I've gotten two emails from them thanking me for my request, but still no info on how to return my item. It's enough to make a guy go crazy!

I did some digging around and it turns out I'm not the only one who's had to deal with PureFormulas' "customer be damned" attitude. There are tons of other reviews out there from people who've had similar experiences. So, take my advice and steer clear of this company. Trust me, it's not worth the hassle.

I recently ordered from PureFormulas and unfortunately, my package was sent without insurance through USPS. The package was sent on March 10th, 2022 and according to the tracking information, it arrived at a Customs Facility in Germany on August 10th, 2022. However, after waiting for a month, I contacted Customs in Germany and German DHL Post only to find out that the package could not be found and was not insured. This meant that they couldn't do anything to help me retrieve my package.

I had paid $16 for shipping and over $60 for the order, which was a significant amount of money for me. When I contacted PureFormulas Customer Service, they informed me that they couldn't do anything to help me either. They couldn't refund my money or send another replacement package. According to their policy, the buyer takes all the risk when ordering internationally. This was very disappointing and frustrating for me as an international buyer.

I lost 80 EUR due to this unfortunate incident. There was no option for insured delivery when I was placing my order. If there was, I would have definitely chosen it. Although tracking was provided, it was useless in this case. Additionally, I tried to pay with PayPal, but the website had an error, which made me wonder if it was intentional.

Now, I have to report this to my bank and see if they can help me further. Unfortunately, I didn't receive any help from PureFormulas, USPS, or German Post. I would advise international buyers to be cautious when ordering from PureFormulas as there is a risk of losing your money if the package is lost by post.

I had a really bad experience with Pure Formulas. I tried to leave a review on Reseller ratings, but it didn't work, so I'm glad I found this site. My order went missing and I had to talk to a bunch of different customer service agents, including a Miss Sharma Miller. One of them promised me a refund or a reshipment, but when the claim was done, they didn't give me either. I was really upset and I talked to a supervisor, but they still wouldn't give me a refund. I even tried to contact the owner of the company, but they didn't respond.

I think it's really important for a company to keep their promises to their customers. I had to dispute the charge with my bank because Pure Formulas wouldn't give me a refund. I also told them that I was going to complain to as many agencies as possible, starting with the BBB. It's really disappointing that a company that calls themselves the "Customer Happiness Team" doesn't care about their customers at all.

I hope other people don't have to go through what I did. It's really frustrating to deal with a company that doesn't have any integrity. I wouldn't recommend Pure Formulas to anyone.

I recently bought two bottles of Nutri-West Core Level Health Reserve 120'S from Pure Formulas. My wife opened them and took three with her lunch as usual. However, she quickly got indigestion, and upon inspection, we discovered that the vitamins had a rancid odor and were a dark brown color instead of the usual green. My wife got progressively sicker and even vomited.

I contacted Pure Formulas' customer service to warn them about this issue and requested a refund. I even sent them pictures comparing the color of the vitamins from this batch to the usual color. However, their response was unsatisfactory, stating that they cannot accept opened items and that I should contact Nutri-West for questions about the change in color and smell.

I was disappointed with their response, and my only recourse was to open a dispute with my AMEX card. It's frustrating that there's no way to know if a vitamin product is contaminated or defective without opening the package. Amazon sells the same vitamins, and they would instantly refund if you wanted to return a defective product, even if opened.

I don't recommend buying these vitamins from Pure Formulas. I believe they are selling third-party goods, and their customer service team is incredibly unhelpful. I'm concerned that they don't seem to care about their customers' well-being. All the posted reviews are from years back, and there's nothing current. I plan to write to Jose Prendes, the CEO, to alert him of the company's bad practices.

Has anyone else had problems with Pure Formulas' Nutri-West Core Level Health Reserve 120'S? Please let me know.

I've been ordering from Pure Formulas for a good while now, maybe about 7 or 8 times. I gotta say, my orders always come in on time and they're usually left right on my front porch. But my last shipment was a bit of a hassle. I got a notice from the US Post Office saying that there was $6.21 postage due and that I had to go to the Post Office, wait in line, pay the extra postage, and then they'd give me my $115 order (which was supposed to have free shipping, mind you). Needless to say, I was pretty upset about it.

So I called up the Customer Happiness Team at around 8:45pm eastern time, but it seemed like everyone had gone home early because all the extensions were unavailable. I tried again the next day and finally got through. They told me that my package wasn't left at my house because there wasn't a safe place to leave it, and that the extra money was because the Post Office had to keep it and I had to pick it up. What?! That didn't make any sense to me.

I started talking to this lady named Lynn and she started arguing with me about how they put enough postage on it. Like, really? Pure Formulas never makes a mistake? They're all super humans? I'm just a liar? Why would my 8th shipment suddenly not have a safe location? Lynn said it was because that's what the Post Office put on the tracking. But that didn't make any sense either. Is there a box for them to check that says you didn't put enough postage on the shipment? I highly doubt it.

So I went and stood in line at the Post Office and asked them about it. They said it happens all too often. Pure Formulas put enough postage for 2lbs, but it was actually 2lbs 2 ounces. I paid the extra postage and finally got my shipment. But all Lynn at Pure Formulas said they would do for me was reimburse my account the postage once I went to the post office, stood in line, paid for my FREE SHIPPING, got a receipt, scanned the receipt, and emailed it to them. Really?! That's it? Yes, that's it. Well, that's it for you too, Pure Formulas.

Hey, I gotta say, Pure Formulas is the real deal. Me and my old man have been using their Nano products for years now, and let me tell ya, we've seen some real benefits from it. We used to get our stuff from other companies, but we recently had an experience with Pure Formulas that really stood out to us.

So, we called them up last Friday right before they were about to close up shop for the day. We got connected with this lady named Sharma Miller, and let me tell ya, she was a real gem. She told us that she couldn't process our order that day because it was too late, but she let us know that they were still running their Memorial Day sale and to give them a call back on Tuesday. And let me tell ya, she had a real nice personality. It's rare these days to get someone on the phone who's actually pleasant to talk to, ya know?

Anyway, we hung up the phone and thought, "Hey, it's Memorial Day weekend, we should be able to find some good deals on these products." So we spent the next few days calling up other businesses that sell the same stuff. But let me tell ya, it was a real bust. Nobody was calling us back, the deals weren't as good, and some of them didn't even carry the Nano product we wanted. It was like nobody else was even working!

So come Tuesday morning, we called up Pure Formulas again and got connected with Sharma once more. She remembered us from Friday and even gave us a better deal on the products we were getting. And let me tell ya, she's just a real nice employee with a great personality. We were so glad we called on Friday and got her on the phone. We placed our order on Tuesday and got our items real quick since we live in Jupiter.

We just wanted to give Sharma a shoutout and let Pure Formulas know that they've got a real gem on their hands. If more people were like her, the world would be a better place. It's so rare these days to get someone on the phone who's actually nice and helpful. So thank you, Sharma and Pure Formulas. We'd definitely recommend you to our friends.

I am extremely disappointed with the customer service at Pure Formulas. It seems like there are constant issues with their website and the supervisors are indifferent and argumentative when it comes to resolving customer service issues. It's frustrating to feel like your concerns are not being heard or taken seriously. Without customers, they wouldn't have a business, so it's important that they prioritize customer satisfaction.

Recently, I had an issue with an order and had to go back and forth with Mary from customer service. After 12 emails, it was clear that nothing was being resolved. I even tried calling to speak with Mary, but she had already left for the day. I was eventually passed on to Francisco, who promised to send me a prepaid postage label for my return. However, it's been hours and I still haven't received it. I'm starting to lose hope that this issue will ever be resolved.

I've even gone as far as opening a complaint with the BBB in the state of Florida against Pure Formulas. It's frustrating to have to take such drastic measures just to get a refund or a simple issue resolved. Pure Formulas even sent me an impersonal email telling me that they would no longer sell to me and that I should look elsewhere for my supplement needs. It's clear that they don't value their customers or their business.

In the end, I did finally get my refund through PayPal, but only after opening a dispute and having it escalated to a claim. The BBB was willing to keep my complaint open so that other prospective buyers would know how Pure Formulas treated me as a long-time loyal customer. It's a shame that it had to come to this, but I hope that Pure Formulas learns from their mistakes and starts prioritizing customer satisfaction. As a buyer, I would advise others to beware of this company.

I recently made a purchase on Pure Formulas and I have to say, I was a bit disappointed with my experience. I ordered two bottles of 90 capsules each, but when my package arrived, I received two bottles of 60 capsules instead. At first, I thought it was just a mistake, but when I contacted customer support, I was told that the manufacturer had changed the bottle size.

I was frustrated because I had paid for 180 capsules and felt like I was being misled by false advertising. I explained my situation to the customer support representative and asked if they could ship me an additional 60 capsules to make up for the difference. However, I was told that this was not possible.

While I was on hold waiting to speak with a representative, I couldn't help but notice that the company's hold message was all about how much they care about their customers. It was ironic to me that they were saying one thing, but not following through with their actions.

Overall, I think Pure Formulas has some work to do when it comes to customer service and making sure that their customers are getting what they paid for. I hope that they can improve in the future and provide a better experience for their customers.

Ordered from Pure Formulas twice, first time in April when it was cool and nice outside. Got gel capsules that were melted and stuck together. Thought it was a one-time thing so ordered the same product a few months later, but they arrived in the same condition. Tried to complain to customer service but no response. Seems like they don't store their products properly, maybe no climate control. Even if they sell good stuff, it won't matter if it arrives all messed up.

I recently purchased a jar of Olly Women's Multi Vitamins from Pure Formulas, an online retailer. I had previously bought them from Target and they seemed fine, so I thought I would give the online option a try. However, when I received the jar, I was disappointed to find that the gummies had melted into one large, smelly lump. I was not happy with this purchase and decided to contact their customer service to express my concerns.

To my surprise, I found out that I was not the only one who had experienced this issue. I had come across another review online that mentioned melted vitamins as well. I brought this up to the customer service representative and suggested that if this was a common issue, they should not be shipping the product during the summer months. Their response was less than satisfactory, as they simply stated that it was hot outside and that was the reason for the melting. I mean, come on, it's not rocket science!

I hope that I will be able to get my money back for this purchase. It's frustrating to spend money on a product that arrives in such poor condition. I would caution others to be wary of ordering gummies or other heat-sensitive products during the summer months from Pure Formulas. Overall, I was disappointed with my experience and would not recommend this retailer for this particular product.

I gotta say, I'm not too happy with my recent experience with Pure Formulas. I placed an order a few days back and my credit card was charged right away. But since then, I haven't heard a peep from them. No confirmation email, no shipping notification, nada. All I keep getting are these promotional emails that I have no interest in.

I tried to check the status of my order online, but apparently you need the order number to do that. And of course, I didn't write it down. So that was a dead end.

Feeling frustrated, I decided to give their customer service a call. I made sure to do it during their stated business hours (2:30 in the afternoon, EST), but all I got was a message saying they were closed and to call back during regular business hours. What the heck? That's when I started to worry that maybe I'd been scammed and they just took my money without actually sending me anything.

I really hope that's not the case, but I gotta say, this whole experience has left a bad taste in my mouth. I just want to know what's going on with my order and when I can expect to receive it. Is that too much to ask?

I gotta say, I'm pretty disappointed with my experience with Pure Formulas. I wish I had read the reviews before placing my order. I went ahead and made my purchase, but I never received a confirmation email. I was a little worried, but I figured maybe it just got lost in my spam folder or something. However, when I checked my bank account, I saw that the money had already been taken out.

I waited patiently for a few days, but I still hadn't heard anything from Pure Formulas. I tried emailing them, but I didn't get a response. I started to get a little worried, but I figured maybe they were just busy or something. However, as the days turned into weeks, I started to get really frustrated. I still hadn't received any kind of confirmation or update on my order.

Finally, after several weeks had passed, I received a shipping tracking code. I was relieved to finally have some kind of update, but when I checked the tracking information, I was really disappointed. The code clearly stated that my item was NOT in transit. What the heck? I tried emailing Pure Formulas again, but once again, I didn't get a response.

Honestly, this is the first time I've had such a bad experience with a health and fitness website. I'm really disappointed with the customer service I received from Pure Formulas. I would definitely recommend reading the reviews before placing an order with them.

I've been a customer of Pure Formulas for a while now and I gotta say, I've been pretty happy with them and their products. However, my recent experience with them left me feeling a little disappointed. I ordered 4 products from them, but only received 3 of them. One of the products was on backorder, but I didn't see that when I placed my order for my vitamins. I tried emailing them about it, but didn't get a response. So, I decided to give them a call.

Let me tell you, the person I spoke to on the phone was not the happiest camper. It took a bit of complaining on my end about my missing product for him to even give me an apology. It's a shame that they dropped the ball on customer service like that. But, I was able to resolve the issue by asking for a refund. At least he was able to do that for me - I hope.

Despite this hiccup, I still think Pure Formulas is a good company. They have a wide selection of products and their prices are pretty reasonable. I just wish their customer service was a little better. Hopefully, they can work on that and improve in the future.

Pure Formulas, located at *** NW 102 Road, Suite 2, Miami, FL ***, is a company that I recently tried out for the first time. I was pleased with one of the products I received, but unfortunately, another product did not agree with me. I decided to return it and was disappointed to find out that their refund policy is quite unprofessional and inefficient.

When I returned the product, I was informed that it would take at least three weeks for me to receive my refund. This was quite frustrating, as I had already given them notification of the shipping and expected a quicker turnaround time. However, they informed me that they needed to receive the product first and then quarantine it for two weeks before releasing the funds.

I was hoping to use Pure Formulas again in the future, but due to their poor refund policy, I will not be doing business with them again. There are many other vitamin companies out there that offer much better customer service and more efficient refund policies.

Overall, I was disappointed with my experience with Pure Formulas. While I did enjoy one of the products I received, their refund policy left a bad taste in my mouth. I hope that they can improve their policies in the future to better serve their customers.

Pure Formulas is a company that I have had experience with in the past. I remember trying them out a few years ago and unfortunately, I had to stop purchasing from them because of their customer service department. It was a nightmare! They kept charging me for things that I was no longer ordering and when I called to address the issue, it was like they didn't care at all. It was frustrating and I felt like they were playing dead or dumb.

Recently, I decided to give Pure Formulas another chance. I was hoping that they had improved their customer service relations and worked out the kinks that they had in the past. Unfortunately, my experience with them was still terrible. It was like trying to talk to a toddler about a problem. The customer service was extremely unprofessional and completely ignorant. Once again, I lost money and time from having to deal with them.

I have learned my lesson and I am done with this subpar company. It is disappointing to see that they have not made any improvements in their customer service department. I would not recommend Pure Formulas to anyone.

These guys are not professional at all. They are the worst company I have ever dealt with. When I placed my order, the customer service person said it was in stock when it wasn't. Then when I called to ask why I only received a partial order, nobody knew what happened, but they promised to fix the problem right away and send the missing item as a courtesy. Today I called to ask about the replacement and was told nobody knew anything about it. I told that lady that they lost not one, but two customers. I already called my buddy and told him not to call those crooks again. There are too many good companies out there. These guys are really bad at their job. They shouldn't be allowed to do business. Their license should be taken away.

I recently bought a product from Pure Formulas that I have been purchasing for my daughter for the past two years. I spent around $50 on it, but when it arrived, it was not what I expected. The vegan iron gummy vitamins were gummy, mushy, and different from any other company I have bought from before. My daughter was upset and did not want to take them on the second day. I contacted the company and explained my situation, and they sent out two more jars. We were hopeful that the new jars would be better, but unfortunately, we found ourselves in the same situation again. We still did not have the right product.

I called the company again, hoping for a solution, but they wanted me to send back the product and waste my gas and time going to the post office. As someone who has a job, I did not want to add a second one to my already busy schedule. I was disappointed with the customer service I received from Pure Formulas. I felt like I had to fight tooth and nail to get a resolution, and it was a waste of my time. I wish their customer service was more understanding and accommodating.

Overall, I was not satisfied with my experience with Pure Formulas. I will not be ordering from them again in the future.

Hello,

At the beginning of March I ordered from you a bottle of PPC Phoschol.
As soon as I opened the bottle the lid broke in two separate pieces. Without the lid i didn't know how to store the product. Note this product its for my child who is [removed] and I'm not ready to take any risks with his health. I tried to fix the lid and to find a replacement lid without success.
The bottle was really expensive so I contacted your customer services to have it replaced. I was offered first a 15% refund which I refused and then a replacement bottle, with shipping at my own expenses. I'm not quite sure what to do with a replacement bottle now after more than a week that the product is not correctly stored. Also it means I will have to put the liquid from one bottle to the other with possible risks of contamination in the process.
I paid for a bottle in good order and conditions. I didn't pay for a damaged good.
This is not fair and I feel cheated for my money. Is this how your treat your clients?! I'm really really unhappy and I have already vented in several fb groups of mothers that are using similar products for their autistic children, including your product.

I look forward to receive your feedback.
Regards,
[removed]

The worst experience I've ever had buying online. This company is very irresponsible and cares nothing about customers.
I ordered several items two months ago and never received them. I called customer service and what said that it was on back order. And the reason is that the items at the moment of ordering weren't in stock. How come then you took off my money? How's this possible?
Please, refund as soon as possible. Your representatives refused to do this.

I ordered several supplements from the company www.pureformulas.com. It was awful, because they delivered these supplements and it turned out that the expiry day was in the same month. I used the liquid only twice and when I opened the fridge I noticed mould on the bottom on the bottle. I was shocked and threw it away. Don’t buy such bad and not long-lasting items.

I ordered samples of the supplements from the website www.pureformulas.com. I paid only $5.99, but I haven’t received my order. After 3 weeks they sent me another email, where they informed me that I didn’t cancel the further orders of their samples, and they would send another order, but at this time the price would be $89.99. I tried to reach them, but no one replied and several my emails were returned back. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

I ordered vitamins and supplements from www.pureformulas.com. The seller informed that the shipping would be for free, and after that he charged me for my order. 2 days later I noticed unauthorized charge from my account. It turned out that the seller took money for the shipping and even didn’t inform me about it. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop charges, coz I think it won’t be the last one. Please post your ideas and comments. Thanks.