iHerb
Reviews and Complaints

I placed my first Order with iHerb a couple of months ago. I was firstly enticed by the low price and FREE SHIPPING! But once I clicked on the actual link the item was out of stock and shipping was limited to orders over a certain threshold. I went ahead and ordered anyway. The cost of shipping cost more than the actual product which was really unfortunate.

After my order I got bombarded with emails regarding promotions and a credit voucher I had for my next order. It was very frustrating and I unsubscribed as it really was too much marketing and I never signed up (wittingly) to receive the newsletter and regular emails.

I buy a lot of supplements so I thought, ok lets give these guys another try. With my list in hand I went online to make another Order. This time sufficient enough to take advantage of the free shipping, of course I had a credit also so that was a bonus. Regretfully, once again, the order did not meet the threshold (even though it was $50+) and I was again stuck paying an overpriced shipping charge. I felt duped but you know what I had spent the time researching each product carefully, placing the order so I said what the heck. I decided to proceed, only to find out the credit was not made available, it had expired a few days earlier. I guess the credit only is good for 30 days or something. So not only did I get screwed for shipping, lack of product, but I also was misled about a so called credit. Which by the way, is unlawful in my province of residence, a credit or voucher cannot expire you must refund it if it does.

So even after all of this. I still decide to proceed with my order simply because I have now spent way too much time and Ill just order somewhere else next time. Its a classic bait and switch which does not make me happy nor is it a good way of doing business. Lo and behold, I received my package (quite some time later) and guess what, its COD! Despite having paid an offensive shipping surcharge, having been scammed into placing an Order or the second time, they dont even have the decency to pay the Shipping or taxes and sent it COD! And of course I am now (again without knowledge) back on their spam list.

WOW WATCH OUT FOR THESE SCAMMERS. DO NOT GET SUCKED IN. THINK TWICE BEFORE YOU MAKE ANY ORDER WITH iHerb

I really wish I had read the reviews before making a purchase from iHerb. It turned out to be a complete nightmare! I wanted to make sure that the product I was ordering was the same as the one that was being advertised on their website. I contacted their customer service team to verify this and they confirmed that it was indeed the same product. I also asked about their return policy, just in case they sent me the wrong item. They assured me that I could return the product if I wasn't satisfied with it.

However, when I received the product, it turned out to be a "new and improved" version, which I was allergic to. I immediately filled out the "request for return" form, but I never received a response. I tried contacting their customer service team, but the only way to reach them was through online chat. They started arguing with me, saying that it was the same product with the same ingredients. I told them that I had spoken to the manufacturer and confirmed that it was a different formula. They then asked me which ingredient I was allergic to, which was completely ridiculous. I just wanted my money back!

After a lot of arguing, I finally got a shipping label and sent the product back. I received detailed information from UPS on the delivery date and who received it. However, I never heard from iHerb. I contacted them a second time to inquire about my refund and gave them all the necessary information. They started all over again with their questions and demands. I sent them pictures and copies of previous chats, but they still wanted to know why I wanted to return the product. I gave them three days to issue a refund or I would report them to every agency I could find.

Today is the end of day three and I still haven't received my refund. They have my returned product and my money. I am extremely disappointed with iHerb and will be reporting them to every agency I can find.

Last week, I decided to purchase some products from iHerb. I was thrilled to find some great deals and quickly paid 80 euros using ideal. Within minutes, I received a confirmation email and eagerly awaited my delivery. However, a few days later, I received a message on my iHerb app stating that my order had been cancelled due to non-payment. I was confused and frustrated, so I immediately contacted iHerb via email. I attached a picture of my bank account, payment details, and order number to ensure that they had all the necessary information.

To my surprise, I received a strange automated response from iHerb claiming that I had paid with a credit card and needed a code from my bank. I was confused because I had clearly stated that I paid with ideal. This back-and-forth continued for a few hours, with different people sending me the same email over and over again. I was starting to lose my patience.

Finally, iHerb sent me an email that made sense. They explained that the money had been transferred through Adyen and that they would contact them to resolve the issue. To be sure, I contacted Adyen myself and received an immediate response confirming that they had transferred the money to iHerb. I forwarded this email to iHerb, and they finally linked my payment to my order.

After nine emails, I thought the issue was resolved. However, iHerb then informed me that they could not deliver the products due to security reasons and would refund my money. I was frustrated because I had spent hours browsing their website and dealing with this issue. To make matters worse, they asked me to contact my bank to accept the refund, which made no sense. I knew this was a lie, so I didn't bother contacting my bank. A day later, my money was refunded, but I was left feeling disappointed and angry.

Overall, my experience with iHerb was terrible. They were dishonest and unhelpful, and it took a week and many hours of emails to resolve the issue. I will never order from iHerb again and would not recommend them to anyone.

I've been shopping online for many years now, and I have to say that my experience with iHerb was one of the worst I've ever had. I ordered over $100 worth of products with expedited shipping, but after 5 days, I still hadn't received my order. When I checked the shipping tracker, I found out that my shipment had been returned to iHerb. I immediately contacted their customer service, but I didn't receive a response for 2 days. When I finally got in touch with someone through their Chat feature, I was told that they get too many emails to respond in a timely manner and that it wasn't their responsibility to notify me of shipment issues. They did agree to reship my order, but I didn't receive any credits, apologies, or compensation.

To make matters worse, I had to change the shipping address on my order because of the delay, but the shipping confirmation still showed the old address. When I contacted customer service again, I was told that one of my products was on backorder, but the first rep I spoke with didn't mention anything about it. I decided to proceed with the order without that item, but when I received my order 3 days later, it was missing a second item that they also didn't tell me wasn't available.

To add insult to injury, when I checked my bank statement, I found out that they hadn't fully credited me for the missing items. They only credited me a portion of the original price I was charged. I understand that it's only a difference of $.24, but it's the principle that matters. I waited 13 days for an order that was supposed to arrive in 3 days, the customer service was indifferent and even rude at times, and I wasn't fully credited for the missing items.

I submitted another Chat message offline, but I'm not holding my breath for a response. I have to wonder how a company like this stays in business with such poor customer service and fulfillment practices.

I recently had an experience with iHerb, a company that sells vitamins and supplements. I usually buy from Puritan's Pride, but they were out of stock, so I decided to give iHerb a try. I did some research and everything seemed legit, so I made a small purchase of multivitamins.

The shipping was not too fast, but not too slow either, and the product seemed to be okay. However, at the end of the banking period, I received a statement that showed four separate withdrawals from my credit card, each for different amounts and totaling almost $700. I only receive credit card statements every three months, so it was already two months after the withdrawals had taken place.

I immediately contacted iHerb and they requested evidence in the form of my bank statement, which I provided. I then had a series of email exchanges with different people at iHerb, including Aiko Y, Ryan N, Mervin M, Christian S, and Del. However, the similarity in their messaging and style made me suspect that it was just one person.

During these exchanges, they mentioned an investigation into the matter and told me that my account had been locked due to possible fraud, presumably by iHerb as that is where the money went. After a couple of weeks, they advised me to initiate credit card chargeback procedures, even though it was far past the possible time limit. After that, I received no reply to my repeated emails.

To summarize, I made a small purchase and gave my credit card details to iHerb for that purpose. The purchase arrived, but I cannot vouch for the quality of the items. iHerb then made four separate and completely unauthorized withdrawals from my credit card account that had nothing to do with any purchases, totaling almost $700. When I contacted iHerb, they used delaying tactics to make sure that credit card chargebacks were no longer possible. As a result, I have been robbed of almost $700.

In conclusion, when it comes to companies like iHerb, one can only rely on their honesty and integrity. In this case, I complied with their requests for evidence and can prove that the money was deducted by iHerb. Therefore, I believe that this was a deliberate and fraudulent act. It is important to be cautious when giving out credit card details and to do research on companies before making purchases.

I recently made my first purchase from iHerb and I have to say, I was not impressed. I placed my order on December 11th, 2020 and received a confirmation email stating that my order would arrive between December 14th and December 16th. However, when I tried to log into my iHerb account to check the status of my order, I was unable to do so. The website said that my account was "inactive" and that I needed to contact customer service. I tried to resolve this issue using iHerb's automated bot, but I was unsuccessful. I felt like I was getting the run-around.

Finally, I emailed the company and received a response on December 14th. The representative told me that there was something abnormal with my account and that it had been suspended. However, the representative did not offer any help in resolving the issue with my account or my order. To make matters worse, my order did not arrive between December 14th and December 16th as promised.

I decided to check my credit card to see if the order had been charged, and I was surprised to see that it had been charged and then refunded on the same day - December 12th, one day after I placed my order. I have no idea why the company cancelled my order or why they did not inform me of this. They had plenty of opportunities to do so.

On December 16th, I sent iHerb one final email asking them to contact me to resolve my account and order issues. I even attached a screenshot of the confirmation email I received from them. However, I did not receive a response.

After doing some research online, I found that many other customers have had similar experiences with iHerb. There are numerous bad reviews about the company, particularly regarding suspicious cancellations, shipping problems, and poor customer service. It seems like the company always has a "skilled" response or excuse for every complaint.

I would advise anyone considering placing an order with iHerb to do their own research first. While the company may offer great sale prices and carry many brands, I do not believe they are operating in an entirely aboveboard manner. In the end, I decided to order from a competing company located in Miami, FL. The difference was like night and day - no shadiness involved, prompt customer service, and quick shipping. They now have my repeated business, and I will refer them to all my friends and family members.

Goodbye iHerb! You will never disappoint me again. I hope you take a hard look at your business model and customer service relations.

So, I gotta say, I was pretty disappointed with my experience with iHerb.com. I usually use Puritain.com and vitacost.com for all my supplement and cosmetic needs, but I thought I'd give iHerb.com a try. Big mistake.

I live between Mumbai and Hong Kong, so I fly between BOM and HKG pretty frequently. I placed an order with iHerb.com in Hong Kong a few days ago, thinking it would be easy enough. But then I got an email from them saying I had to go to their website to verify a random deposit amount into my bank for verification. Okay, no problem. I checked my bank online and found the amount in Indian Rupees (our bank card is from Mumbai), but they wanted the exact US Dollar amount! And when I asked them about it, they just told me to call my bank. But it's a pain to call my bank in India from Hong Kong, you know?

Usually, when we use our card online, the payment gateway asks for a transaction verification code during the actual transaction. But with iHerb.com, this step was missing. They asked for either the random amount withdrawn from my bank account (without any prior permission), or my transaction verification code! Like, seriously? If I give you my transaction verification code in an email or to your staff, you can use my credit card online to buy anything!

And not only did they withdraw a random amount from my bank account separately, they also charged the order amount from my bank. And they said it was only authorization and not really a charge. But according to my bank, it was a debit and not authorization or a hold, no matter what they said.

Anyway, I cancelled the order and I'm really hoping they refund my money soon enough. But as expected, iHerb.com didn't respond. No communication after telling me it's not them, it's my credit card company's problem.

So, I had to spend extra time filling out forms and preparing documents to get the charge credited back into my account. It took 32 days! Apparently, if the unclaimed charge isn't claimed within 32 days, Visa will automatically credit it back into your account.

The morale of the story is, iHerb.com is not the supplement company you want to mess with if you're outside of the United States. Their payment gateway is flawed and downright fraudulent. I've also read a lot of complaints about custom tax issues from customers in Asia. So, yeah, I'm sticking with Puritain.com and vitacost.com from now on.

So, I placed an order on iHerb.com for a whopping $255 CDN at the beginning of December. It's now January 11th and my order still hasn't arrived. DHL claims it was delivered, but there was no signature on the proof of delivery, so obviously I didn't receive it. I've been going back and forth with iHerb through email, but they keep stalling and giving me the runaround. I just want a solution - either send my order through a more reliable carrier or refund me! I opened a dispute through PayPal, but I'm still waiting for their response. iHerb now says that a signature wasn't required and that I should check with my neighbors to see if someone else got my order. That's not a solution! I'm so frustrated with this whole situation. This is the second time I've ordered from iHerb and the first time had a problem too, but it was resolved through CanadaPost. This time, I chose DHL because it said taxes and duties were prepaid, but now my order is lost and iHerb doesn't seem to want to take responsibility for it. I even offered to pay additional taxes to have it sent through UPS, but they're still stalling. They keep repeating that it's been delivered and to check with my neighbors. If someone else did get my order, I highly doubt they would admit it or return it to me. iHerb has asked me to confirm my address twice now, but my address and name were clearly written on the package. If someone else had it delivered to them, they would have returned it to me by now, right? This should be iHerb's responsibility, but they're not taking any for it. I'm the one who's paying the price! I'm so stressed out over this and I feel stupid for not researching this company before. If you ever have an issue where an item isn't delivered, this company won't take responsibility for it and you'll lose your money. It's awful! :(

I'm writing this review to share my experiences with iHerb (uk.iherb.com) over the past year. I've placed about 10 orders with them since my first positive experience in August 2015, and I have to say, every transaction has been a breeze. As a UK customer, I've saved a ton of money shopping with iHerb and I'm so glad I took the risk and tried them out despite some negative reviews I had read. It turns out that most of those negative reviews were from people who didn't read the customs guidance, which is clearly stated on every order summary page.

I can't stress enough how easy and positive my experience has been with iHerb. They are my go-to for supplement orders and I've never had any issues with them. All you need to do to ensure a successful order is a bit of straightforward calculating to make sure you're getting a better price from iHerb after the custom charge (20%) and handling charge (around ?8 for normal sized orders) than you would ordering from a local retailer.

To calculate the price, simply add up the total cost of your order (including delivery, but after any discounts) and multiply it by 1.2 to account for the 20% customs tax. Then add ?8 to that figure. If the total is less than what you would spend ordering from elsewhere, you're saving money. It's that simple!

I've found that iHerb's prices are excellent value for money. If I order around ?50 worth of goods, I tend to save anywhere between ?20-?30 compared to buying from Amazon. Of course, this depends on the products and prices at the time, but it's a decent discount without being too good to be true. Over time, the savings really add up and make it worth doing a bit of math.

Delivery is exceptionally quick with iHerb. I've tried both the DHL and Global Mail delivery options and my items have often arrived quicker than those coming from within the UK. It's truly unbelievable how fast they are.

The quality of the items I've received has always been exactly as advertised, sealed, and in prime condition. I've never had any mistakes or missing or damaged items in all the orders I've placed.

I can't comment on customer service since I've never had to contact them. The website is clear and easy to navigate, and most of the products have really in-depth information, including great pictures of their labels.

If you're placing an order, you can use my referral code (SPM026) to get $10 off. Everyone gets a code when they create an account, and if it's used, it gives you a small kickback as well as giving someone else a discount.

Overall, I highly recommend giving iHerb a try if their prices work out better for you. From my experience, they provide top-quality products for a really decent price discount. I can't fault them at all!

Hey there, I just wanted to share my experience with iHerb.com. Let me tell you, it was not a good one. I had never had any problems with them before, but that all changed when I received an order that I had placed 8 months prior. When I opened the box, I was shocked to find that the product I had ordered was missing and instead, I received 2 boxes of tea. I immediately contacted their customer service, but to my dismay, they were completely incompetent. They didn't even bother to read my messages properly and didn't make any effort to satisfy my basic rights as a customer.

After doing a quick search for reviews on them, I found out that I wasn't the only one who had been screwed over by them lately. It's really disappointing to see a company treat their customers so poorly. That's why I wanted to share my experience with you all, in the hopes that people will unite and maybe even take legal action against them to hurt them in their pockets. That's the only way to truly change companies and hopefully, the competition in the market takes over.

I even sent them a formal complaint letter, which I will share with you all here. It's the least I can do to try and rectify the situation and hopefully prevent others from going through the same thing.

"To whom it may concern,

On 07/05/2019, I purchased 2 KAL B12 bottles from au.iHerb.com. When I received the package on Monday 13/05/2019, I opened the box to find that the product I purchased was missing and someone packed 2 boxes of tea instead. If the person had packed a different product of the KAL brand would be understandable, but this is of such an unbelievable, ridiculous incompetence that I don't know how it is even possible.

Immediately I took a picture of the open box and the products and then I logged on the au. IHerb. Com website to follow the process of requesting the reshipping of the product I ordered. But not only their packing department is incompetent, their web-developers are as well because I tried to submit the request 3 times unsuccessfully (of which I took a screenshot) before I was forced to contact them through their normal contact form to solve the issue, not to mention this is not the first time their problematic website gave me issues to use it.

Then, after sending the complaint through their website contact form demanding the reshipment of the correct product, someone named Jonathan A. Decided for himself to lodge a refund claim which I never requested and without the GST. He also completely ignored the fact I had already explained that I tried to request the reshipment through the process on their website under my account and told me to follow this process in the future. Furthermore, he said: "we are unable to reship the merchandise as we want to avoid any additional fees or problems with customs that could be incurred when reshipping items."

Then, I immediately replied that they in fact are able to reship, not only because they already provide this option, but also because I had already paid the GST fees when I placed the order and whatever extra costs that the reshipment may incur is theirs to cope with because this problem is their fault in the first place. I told in bold letters that I would not order again and reminded them that it is their job to resend it.

The next day I receive a reply from Yuka S., who also completely ignored that I had already said I would not order again, saying that I would have to pay for the whole order again to only then receive the refund for the GST, ignoring the fact that I would have to pay for shipping if I was to accept this imposition.

I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for. I have the invoice/receipt, the picture of the package and the products I received, the screenshot proving that your website is faulty, and all the emails I exchanged with the incompetent team of customer service.

As I said in my last email replying to said Yuka S., this is the very least you can do to fix this problem YOU CAUSED:

1- Cancel the refund process IMMEDIATELY, which I NEVER requested.
2- Issue the RESHIPPING of the 2 KAL B12 bottles that never came in my original order.
3- Send along the label to send back the 2 boxes of tea that I never ordered. (If you carefully read the emails exchanged, you will notice how none of your people even touched on this subject since my first email)
4- Make sure it's not the same incompetent person packing the order to guarantee I will receive what I already paid for.

If you still decide to follow through with this refund, not only you will have to refund the GST fee I paid and you did not include in the refund order, but also a considerable financial compensation for all my time you wasted in trying to solve this and the stress you caused.

If I do not hear from you within 5 working days, I will lodge a formal complaint with Consumer Affairs Victoria and/or report my issue to the ACCC."

Overall, I would not recommend iHerb.com to anyone. Their customer service is terrible and they don't seem to care about their customers at all. Save yourself the headache and shop somewhere else.

I have been a customer of Iherb for three whole years now, but my last order with them on October 10, 2018 (# ***) has left me feeling disappointed and frustrated. I am sad to say that I will never purchase from Iherb again. Their customer service is inconsistent, incompetent, irresponsible, and careless. They don't seem to care about their customers' orders, shipments, or inquiries.

I used to place many orders to be shipped to Hong Kong, and I never had any problems. However, my last order was sent to Vietnam because I wanted to give my mom a gift. I thought Iherb would know how to handle the shipment with customs and their DHL logistic company in Vietnam, but I was wrong. Other foreigner friends of mine have had no problem with Vietnam customs and logistics from Iherb, except me as I am Vietnamese, so they want to suck my blood. Now my order is still with Custom clearance in DHL's custody, and they are not helping me at all. They are asking me to do their job, which includes custom clearing with full of paper works, taxes (import tax, VAT, etc.) clearance, fee for checking products hygiene, or I have to get a hygienic certificate from the manufacturer which Iherb failed to provide. Iherb even asked me to contact the manufacturers in the US to get one, which is ridiculous.

With all the troubles my family and I are going through in Vietnam, I finally requested Iherb to help ask DHL to ship my order to Hong Kong rather than return it to their warehouse as it would reduce costs for customers and waste everyone's time. But they refused to help. I am extremely disappointed with their service.

I will keep writing bad reviews about Iherb until they get their act together and serve their customers right. They need to stop putting their right/bull$#*! first because we are their customers. They failed to do their job and refused to compensate the customers.

In conclusion, Iherb is a bad company, and I would not recommend shopping with them.

I recently made a purchase on iHerb.com for a total of $185. I ordered two flax oil and three joint repair products. However, after waiting for 7-8 days, I realized that my order had not arrived yet. I tried tracking my order, but the information was not helpful. So, I decided to contact customer service through their chat feature. Unfortunately, I had to wait for quite a long time before someone finally responded. When I asked about my order, the representative simply told me that it was being reshipped.

After waiting for another two weeks, I finally received my order. However, I was shocked to see that the box was imprinted with "Office Depot" all over it. The box was also very damaged and looked like it had been shipped to China and back. It was patched together with tape and had all kinds of labels marked off with black marker. When I opened the box, I found a plastic bag with a piece of styrofoam on top of everything. Then, I found a very damaged, old, ratty, filthy dirty extremely large white plastic bag (large enough for a Christmas tree disposal). Inside the bag were the three bottles of joint repair, which were dirty, filthy, and very "used" looking. Then, I found the two bottles of flax oil wrapped in brown paper, which was soiled with the oil that had leaked. Both caps were loose, and oil was all over the bottles. The leakage onto the brown paper was very easily seen in pictures I took. Finally, at the very bottom of this Office Depot box were two pieces of cardboard, ripped, folded three times, to cushion the bottom of the box.

I have been ordering supplements for years, literally, and I have never, ever had anything this filthy come to my home. It was so nasty that I had to put it out in my garage. As I began to open it, I became more and more appalled. I tried to submit pictures of the damaged products, but they were not accepted. I also tried to explain what happened to customer service, but I gave up after several attempts. This was evidently the order I placed on May 13, 2017, and it went 'round the world, ended up at Office Depot, and then got sent to me on May 24, 2017.

One of my inquiries into this came back with a response about some kind of flavoring, which I believe the man said was raspberry. I could not figure this one out at all. Overall, I am extremely disappointed with my experience with iHerb. This is the last resort for reporting this all under one roof, and I am certainly finished with iHerb in the future.

So, I decided to give iHerb a try and placed an order. However, I ran into some issues with the delivery. According to the tracking information provided by OnTrac, my package had been delivered, but I never received it. I checked with my neighbors, but it wasn't there either. I requested a re-ship, but the auto-reply I received asked for confirmation of my shipping address, which was already correct. It seemed like a delaying tactic, and I couldn't even reply to the email. So, I resubmitted my request and waited.

After a few days, my order finally arrived, but it was the second shipment. OnTrac showed that it had been delivered behind a gate, but we don't have a gate. I checked with my neighbors again, but it wasn't there either. It had been raining for the past two days, so I was worried that my package might have been damaged. Fortunately, my neighbors found it and let me know.

Overall, I'm not too happy with iHerb's shipping service. OnTrac has lost packages four times now, and it's frustrating to deal with. I understand that mistakes happen, but it's important to use a reliable shipping service. If iHerb used a better shipping service, I would consider ordering from them again. However, until then, I'll have to look elsewhere.

I have to say, I was a big fan of iHerb for a long time. I mean, who doesn't love getting all their health and wellness products delivered right to their doorstep? But recently, I had a bit of an issue with an order and let me tell you, it was not a pleasant experience.

First of all, let me just say that I'm not the type of person who likes to complain. I understand that mistakes happen and I'm usually pretty patient when it comes to resolving issues. But this time, it was just too much.

So, here's what happened. I placed an order with iHerb and when it arrived, one of the items was missing. No big deal, right? I figured I would just contact customer service and they would take care of it. Boy, was I wrong.

I started off by emailing them, but the representative I was dealing with just didn't seem to understand what I was asking for. I tried to explain it as clearly as possible, but it was like talking to a brick wall. After a week of back and forth, I decided to call them. That's when I found out that iHerb no longer offers phone support. Seriously, what kind of company doesn't offer phone support?

So, I tried the live chat option instead. I explained to the representative that I have a health issue that makes typing difficult and requested phone support. But they refused to make an exception for me. I even asked for a manager, but was told that one wasn't available. I was promised a call back, but it never came.

It's been a few months now and my issue still hasn't been resolved. I'm honestly so disappointed in iHerb. I used to recommend them to all my friends and family, but now I wouldn't even consider ordering from them again.

And what really gets me is that they wouldn't accommodate someone with a health issue. I mean, come on. That's just not right. Overall, I have to give iHerb a 1-star rating. Until they bring back phone support and start treating their customers with more respect, I won't be shopping with them again.

I recently tried out iHerb, an online store that claims to offer fast and reliable service. I live in New Zealand and decided to use their recommended shipping method, DHL Global Priority Mail. My first order arrived promptly and safely in July, so I decided to place a second order at the end of August. Unfortunately, my second order has not arrived yet.

I tried to contact iHerb multiple times through email, but it took them four emails to finally reply to me. They suggested that the delay was due to "International Shipping; Local Customs Regulations or your Local Delivery Provider." As a retired journalist, I decided to do some research on my own. I contacted the NZ Customs, who keep records of packages sent to New Zealand residents that are currently being held for inspection or have been returned to sender or destroyed. According to them, there is no record of a package from iHerb.com under my name and address falling into this category.

I also contacted the local delivery provider, New Zealand Post/DHL Courier Post, who had no record of receiving the package and referred me to DHL Global Mail headquarters in Frankfurt. DHL Global reported that "We find only the DHL World track system following package status and can tell you that the packet was not sent from the USA since 30.08.2013."

I shared this information with iHerb's customer service, but they repeated their previous response and apologized for any inconvenience caused. However, I need the product and my patience has run out. I would advise international consumers to be cautious when dealing with this company. It seems like they have little idea about how to conduct an online or mail order business. They claim that there is no way to trace a package once it has left the US, but in this day and age, that is simply not true. My first package arrived with four bar codes attached at various stages of its journey, leaving a footprint that should be accessible to the general consumer. In this case, DHL's report confirms that the package never left the US.

I recently had an experience with iHerb that left me feeling frustrated and disappointed. I placed an order for Rs 1,565.49, with shipping costs of Rs. 1,154.72, for a total of Rs. 2,720.21. However, when my package arrived, I received a call from DHL informing me that I needed to pay an additional duty fee of Rs. 2800.00.

As a customer, I was under the impression that the package would be duty-free since it was for personal use. However, the duty fee was almost 200% of my order value, which seemed unreasonable. When I asked the courier company to reduce the tax amount, they were not willing to help. In the end, I was forced to return the package since it was not worth paying an additional Rs. 2800.00 for a few packets of pasta.

I believe that iHerb should inform their customers about the potential duty fees when they place their order. This would help customers make an informed decision about whether or not to proceed with their purchase. When I reached out to iHerb about this issue, they apologized and explained that the amount of duties and taxes are determined by the country. They also mentioned that DHL can charge a handling fee for their customs clearance process.

While I understand that iHerb cannot always predict whether or not customs fees will apply, I believe that they should still inform their customers about the possibility. This would help customers avoid unexpected fees and make more informed purchasing decisions. Additionally, I was disappointed to learn that iHerb does not offer refunds for customs fees since they are not paid to iHerb.

Overall, I was disappointed with my experience with iHerb. While I appreciate their response to my inquiry, I believe that they could do more to inform their customers about potential customs fees and offer more support in resolving these issues.

I recently had an experience with iHerb that left me feeling extremely disappointed. I placed an order for $75 worth of products from India, but when the order arrived, I was informed that I would have to pay an additional $45 in customs duty. This was a shock to me, as I had not been warned about these charges when I placed my order.

I decided to send the products back to iHerb, as I felt that I had been misled. However, when I contacted their customer service team to request a refund, I was told that I would not be eligible for one. They explained that the cost of returning the products would be as much as I had paid for them, so it would not be worth it for me to do so.

Feeling frustrated, I asked if there was any way that I could get a partial refund for the customs duty that I had paid. After some negotiation, iHerb offered to refund 50% of the amount I had paid, but only in the form of store credit. This was not helpful to me, as I live outside of the US and shopping at iHerb is already expensive due to customs charges.

I was disappointed to learn that iHerb's website does mention the possibility of customs charges, but does not provide any information about how much they might be. I believe that it is important for companies to be transparent about all costs associated with their products, so that customers can make informed decisions.

Overall, I was very unhappy with my experience with iHerb. I felt that they did not care about my satisfaction as a customer, and I will not be shopping with them again in the future. I hope that others will be aware of the potential for unexpected charges when shopping with iHerb, and will consider this before making a purchase.

I recently made an order from iHerb on July 9th of this year. The order was shipped the very next day through ARAMAX and I received the tracking number ***2433. However, when I checked the order status, I saw that the order was on hold due to missing KYC documents. I tried contacting the iHerb team, but they asked me to contact ARAMAX instead. So, I immediately phoned ARAMAX customer care on July 11th regarding the same issue. They informed me that the documents had been verified and that the order would be shipped in a day or two, which I believed.

I kept checking my order every day, but the order status remained the same. So, I contacted iHerb again and they stated that I hadn't submitted the documents to ARAMAX, which is why the order was on hold. I couldn't believe what they said because I had already contacted ARAMAX and they told me that the documents had been received.

Today, I contacted ARAMAX again in the morning and they said that the documents were attached. But when I asked why the order wasn't in transit, they simply said that they didn't know where the parcel was. I mean, how can someone be so unprofessional, apathetic, and deranged? It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both ARAMAX and iHerb. I feel robbed, humiliated, and embarrassed.

I called them to refund the money, but they are denying to give it back. What do I do? The next step is filing a complaint against ARAMAX in the Consumer forum. It's funny because I was having a conversation with an iHerb customer care executive named Alyzamarie. Instead of updating me with the order I am concerned with, she was sending me the order status of my older item. How can we trust them when they don't even know what order they're talking about? Looters took my 60 dollars. I don't know what these frauds are high on.

They even wrote in their terms and conditions page that if the KYC isn't submitted within 5 days of making a purchase, the order will be cancelled and sent back to iHerb. However, it's been 9 days since I made the order. So, accordingly, the order should have been cancelled and I should have received my refund.

Overall, I am extremely disappointed with the service provided by iHerb and ARAMAX. The lack of communication and professionalism is unacceptable. I would not recommend using their services to anyone.

I recently had an experience with iHerb that left me feeling very disappointed. I was excited to purchase multiple products from their website and have them shipped to Canada. I made sure to select Canada as my country, English as my language, and Canadian funds as my currency. I even double-checked that all of the products I wanted were listed under Canadian funds. However, when I received my Visa statement, I was shocked to see that I had been charged in US funds, resulting in an $82 difference.

I was frustrated and confused as to why this had happened. I reached out to iHerb via email to see if they could help me fix the problem. Unfortunately, all I received were generic responses apologizing for the inconvenience and no indication that they wanted to help me get my money back. I even suggested potential solutions, such as offering me something off my next order or returning the difference in exchange, but they did not offer any other customer service options.

What bothered me the most was that I had screenshots of my order showing that I had selected Canadian funds, yet I was still charged in US funds. It felt dishonest and inaccurate. When I expressed my frustration to iHerb, they simply told me that they would pass my feedback along to improve the next experience. This did not help me in any way and left me feeling like my concerns were not being taken seriously.

Overall, my experience with iHerb was very disappointing. I had assumed that my products would be sent to Canada with Canadian funds, but I was charged in US funds instead. When I reached out to customer service for help, I received generic responses and no solutions. I would caution anyone considering ordering from iHerb to read reviews and consider other options before making a purchase. I would not recommend this website to anyone based on my experience.

Yo, I gotta say, I was pretty disappointed with my experience with iHerb.com. I ordered some Dandy Blend on July 10th and they said it would be here by July 20-28th. But when I checked my order on their site, it said the delivery guy tried to drop it off on July 19th at 2:40pm but it was a no-go. I mean, everyone was home and our doorbell works just fine. So I hit up their customer service and talked to this cool chick named Nathalia. We went back and forth for days and she said the product was returned to the warehouse in Burlington but it would be delivered by today at the latest. But she couldn't answer my other questions about why it couldn't be delivered or where it was.

Then today, I get an email saying my house isn't safe to deliver to and they cancelled my order and refunded my money. They even said they'd give me free shipping on my next order. But here's the thing, Amazon, Fedex, and DHL all deliver to my house all the time, so what's the deal? I had to wait almost three weeks for my Dandy Blend and now I gotta order it from somewhere else.

Honestly, I wouldn't even give them one star. But I did get an email from someone named Star on their team, and they apologized and refunded my money. They even offered to waive the shipping fee on my next order if I use DHL. So I guess that's something. But still, not a great experience overall.

I ordered some supplements on May 7, 2023, to be delivered to my friend in Algeria.

There has been no update since May 20, when the parcel was held in customs.

The Passport staff, the delivery company for iHerb, specifically told me to contact them for the refund process if the parcel is not delivered by June 8.

The iHerb staff told me at first that I can get a refund if the parcel is not delivered by June 8.

The mention that I contact the Passport staff if I don’t get the parcel by June 8 was now removed from the iHerb website.

Also the delivery date was modified, which is not correct to do.

Now the iHerb staff said they can only give me a refund for the customs fees or the order value, whichever is less, and only after my order is delivered.

This is not at all what they told me at first.

On my invoice, in the section Refund Policy, it is stated that I can file for a refund no matter the reason and it does not say that I can get a refund only for the customs fee and only after the parcel is delivered.

My friend in Algeria has an incurable autoimmune disease and the supplements were for him.

I need the full refund for the order value in order to send him this money for his treatment.

I’m asking a qualified iHerb agent to start the refund process and help me get the money back for my order value, just like the iHerb staff told me at first.

My order number is [protected] from May 7, 2023.

To this review I attached the relevant pictures of my invoice and of the latest update for my order.

In case my full order value is not refunded, I will open a dispute and I will ask my bank to get the refund for the full order value from iHerb.

This is totally unacceptable.

I was a loyal iHerb customer until now, as I ordered from iHerb in the past and the orders were delivered to my friend in Algeria so he can benefit from the supplements.

But with this order everything went wrong and the iHerb staff only offered me a refund for the customs fees or the order value, whichever is less, and only after my order is delivered.

I can’t afford to lose this money because I need it for my friend and his treatment.

I’m waiting to be contacted by a qualified iHerb agent regarding the confirmation of my refund for the full order value, which is to be sent to my original payment method in my bank account.

I totally don’t recommend iHerb! It used to be a reliable store but now I can only say that you must stay away from them! Just buy from local supplements store or pharmacy instead!

Bunch of thieves!

They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what! He blocked me from both! Such a useless manager!

Don’t buy from them ever! Not safe at all! That’s why the SEC always rejected their IPO! They can’t go public! They are bunch of scammers!

I ordered #[protected] and they forgot my pea400 supplement. They refunded me for this. They said they would honor a free ship on the next order but once I placed the order they refused to compensate me for the shipping cost as promised. They ignore me and posted on trust pilot that I am asking for perpetual free shipping which is an outright lie. I want my $28 back I've been conned out of .

In reference to order # [protected]:

I keep reading that folks are making orders only to be charged without delivery of the order. Accounts are blocked or deactivated. This is what happened with my account and my order. I put in a ticket for it, called and left messages, wrote emails... iherb only answered on one review asking for my order number, which I then provided. They never responded after that. I'm sick and needed those supplements. I don't have a ton of money to just throw away. From other reviews I've read, this has been going on for years, which leads me to believe it's either that you don't care enough to fix it, or you are purposefully charging people without sending the product. I'm assuming you're competent people so I'm not going to go there. This is highly unethical no matter what the underlying reason is. I would like to be refunded immediately. Further, I would like for everyone else who's been stolen from to be refunded and for the issue to be corrceted. It's really upsetting to see how many people this has happened to for years with no correction. "We're working on it" or "we're sorry you had this experience" doesn't quite cut it when you've been taking from people for years. 100% unacceptable

One item number 1 (hyaluronic acid) was found missing from the above order .

Order Delivered

Delivered On

Apr 28 at 09:05 PM

Shipped to

Lee Ah Wang

B13-7 Pavilion Hilltop Condominium

Jalan Changkat Duta Kiara, Mont Kiara

Kuala Lumpur, Malaysia 50480

Malaysia (MY)

Shipped with

Skynet

Tracking Number

[protected]

There nothing wrong with the package.

First time I am have this problem, missing item. So far it has been very good.

I tried to log into my account today (April 7 2022) but it’s bloqued. I signed in with my phone number and when I try to resolve the issue they ask for the email that I signed in with but I didn’t use an email. I have made an order, already paid for, before my account was bloqued and I wonder if I’m still gonna receive my order

Hi I confirm that I received a packaged box from iHerb relating to my order number no [protected] . The box was soiled by a leakage from the contents. On opening the box I observed that the leakage was from the mask and conditioner I ordered. Clearly, an error has been made and I am disappointed to see that I have been sent the order in a very bad packaging. I am hereby attaching pics of the same..u can easily see the bubbles n stickyness in packing...and also proof of leakeage on the carton..

want my refund asap + compensation since this situation is unacceptable

BY Sawsan Hasan

Order DHL [protected]- The DHL staff are refusing to deliver to the address as they mentions on the shortage of Staff, however i am unable pick up the package due to i work on another island and i am unable ravel to Main Island. requesting your help to the package to be delivered to mentioned address in the order, as it our Main Male Office

Order# 916629234. Purchases from Dec. 02, 2021 are still NOT DELIVERED. Yet, my account says "Delivered" Dec 5th. I made a previous complaint and doing this follow up, nothing has still been fixed about this.

I received an email by "KIM B" DEC 11, 2021 asking if want refund or it shipped and to leave address to confirm account. I still wanted them shipped and conformed my address.

I asked for a LIVE CHAT through the site to make sure it indeed shipped this time. Dec 15 Ira reaches. The wait was too long. 3 people ahead of me. Then I get conversation without me in my email from IRA a little later. That was odd! Rochelle reached out Dec 15th 10:44pm.

Get this! I replied back. Every single reply to company emails comes back with a message of "DO NOT REPLY TO EMAIL." I keep getting emails but no one is conforming my order being reshipped. I keep getting DO NOT REPLY TO EMAILS. I chose the shipping. Still nothing. I just want my refund $52. 17. Paid $52.17 and no product.

This is ludicrous and a catastrophe! All I ordered was tea and syrup. Why are customers accounts saying DELIVERED and nothing has been delivered?
Why is it the company can email and ask us questions but we customers can't respond back to your emails? I tried to resolve. 5 Photos below of them emailing me but my responses were declined.