Qatar Airways
Reviews and Complaints

To whom it may concern

I need to raise an issue which I believe requires action from Qatar management to escalate. Our trip to the Philippians was nearly cut short due to the actions and unethical business manner in which the floor manager, namely REINHARDT VAN NIEKERK conducted himself at the O R Tambo airport on the 21st Sept 2021 @ 12h00.

Two weeks before our flight we received our tickets to fly:

Durban - Johannesburg
Johannesburg - Doha
Doha - Clark (Philippians)

Over that period we obtained our VISA's from the Embassy in Pretoria and all the required documentation needed to fly as well as entering into the Philippians. This included all the documentation QATAR required before boarding.

We flew the first leg to Johannesburg and arrived at the QATAR check in desk to check in our baggage for our flight - QR 1364. All our documentation was given to the check in lady who reviewed our paperwork and notified us that she needed to discuss this with the floor manager, namely Reinhardt van Niekerk in connection with entering Clark airport Philippines.

After 20 - 25 minutes I asked the check in lady what the progress was and I requested I speak directly to the floor manager, namely Reinhardt van Niekerk who I could see standing three desks down over this whole period we were waiting for a response from him.

I approached him and asked for an update and he turned to me and without any respect or explanation said, your flight is cancelled and you will not be boarding today. I asked for an explanation and once again his response (did not care attitude) merely stated that no one is allowed into the Philippines without approval so you are wasting your time standing here as you will not be boarding the flight today, he then walked away.

I immediately phoned my director in the Philippians to explain the situation who in turn requested to speak to the Qatar floor manager, namely Reinhardt van Niekerk. Once again I could hear the arrogance in Reinhardt van Niekerk's response to my director and refused to give any support or suggestions to ensure we were able to board the flight.

I was then requested by my director to show Reinhardt van Niekerk a document which was an official document from the Philippines immigration granting permission to fly. When Reinhardt van Niekerk reviewed this document he ignored me standing there and went straight to the check in lady and requested she book us onto the flight.

I approached Reinhardt van Niekerk again who did not give any explanation but merely stood there showing no concern or respect for myself and my wife. I told him I was not happy in the manner he conducted himself and almost cost us our flight to the Philippians. He merely walked away and showed no respect for us.

As a normal citizen like many, I want to see QATAR management carry out an investigation in this matter and I want to see action taken against Reinhardt van Niekerk for his unethical business manner he conducted as a floor manager who is meant to be in charge and supportive to fliers on behalf of Qatar airways. The check in lady was embarrassed, especially when I requested his name from her so I could escalate this matter further.

I await a response from QATAR airways management.

Regards

Dear Sir, Madam,
We have bought tickets from Sofia - Sydney for the 20th of Sept. 2021 with Qatar airways on the 21st of June 2021. The tickets were for me, my husband, my daughter.
On 2nd of Sept. we received an e-mail from you about flight cancellation:

"Dear Valued Customer,

In compliance with the passenger capacity regulations of the government of Australia, we are sorry to inform you that we have canceled your booking. These regulation has been put in place since early July 2020 and has now been extended until further notice for some states. The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests, connecting flights, booking class, party size, etc. To know more about Australia's travel regulations, please visit our travel alert page and click passenger alerts.

At Qatar Airways, we continue our commitment to getting you safely where you need to be. We do encourage you to consider the regulation period when calling us for rebooking.
Flight From To Departure Date Arrival Date
A3 981 SOF ATH 20 September 2021 11:05 20 September 2021 12:20
QR 204 ATH DOH 20 September 2021 13:30 20 September 2021 17:50
QR 908 DOH SYD 20 September 2021 19:50 21 September 2021 16:55

I contacted customer services by Facebook and by phone and explained, that going to Australia is a matter of urgency, because we are Australian citizens and my husband being operated in Bulgaria needs emergency health care in Australia. How dere you canceled the booking of a paralyzed man in need of medical care? Hou and who is deciding which passages are to be removed? I am quoting: "The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests" Did you have compassion, or I was not ill enough? At the time of the booking, your staff knew very well what my condition was and explained the way my wheelchair was to be boarded.
Now we are frustrated, because we see, that the flights are scheduled and will be completed. This means, that we were miss informed and we had to look for ways to go to Australia, which means that we have to wait another 3 months to get there. Maybe you've done that in order we to ask for reimbursement of our money which was about 10000 euro and now if we want to buy tickets they cost 20000 each? Is that the reason because you miss informed us? This is not ethical and we are very surprised, that a company like yours can do such a thing! We are going to sue you for that!

I am waiting for your answer
Atanassova

Enclosed find our tickets

Dear Sir, Madam,
We bought tickets from Sofia - Sydney for 20th of Sept. 2021 with Qatar airways on 21st of June 2021. The tickets were for me, my husband, my daughter. B
Booking references: QILNOU, QECIPR
On 2nd of Sept. we received e-mails from Qatar airways about flight cancellation:

"Dear Valued Customer,

In compliance with the passenger capacity regulations of the government of Australia, we are sorry to inform you that we have canceled your booking. These regulation has been put in place since early July 2020 and has now been extended until further notice for some states. The passenger list is continually assessed and based on a range of criteria, including compassionate and medical requests, connecting flights, booking class, party size etc. To know more about Australia travel regulations, please visit our travel alert page and click passenger alerts.

At Qatar Airways, we continue our commitment to getting you safely where you need to be. We do encourage you to consider the regulation period when calling us for rebooking.
Flight From To Departure Date Arrival Date
A3 981 SOF ATH 20 September 2021 11:05 20 September 2021 12:20
QR 204 ATH DOH 20 September 2021 13:30 20 September 2021 17:50
QR 908 DOH SYD 20 September 2021 19:50 21 September 2021 16:55

I contacted immediately customer services by face book and by phone and explained, that going to Australia is a matter of urgency, because we are Australian citizens and my husband being operated in Bulgaria needs emergency health care in Australia. The answer was: contact the Australian Embassy.

Now we are frustrated, because we see, that the flights are scheduled and will be completed. This means, that we were miss informed and we had to look for ways to go to Australia, which means that we have to wait at least another 3 months to get there.This might be crucial for my husband's health. Maybe Qatar airways done that in order we to ask for reimbursement of our money which was about 10000 euro and now if we want to buy tickets they cost 20000 each? Is that the reason because Qatar airways miss informed us ? This is not ethical and we are very surprised, that such a company can do such a thing!
We will take legal actions against the company

We want to be allowed to book for the next flight to Sydney within 2 weeks at the same price.

my e-mail is : [protected]@yahoo.com

To whom it may concern

I travelled on 28 aug 2021 with flight qr1386 from ebb-doh and seat 14c was wrongly allocated.

I arrived on 29 aug 2021 with flight qr003 from doh-lhr and seat 32h was wrongly allocated.

I topped up the payment when I was booking my ticket in june because there was an option of choosing my preferred seats.

I purposely picked out seats 25a and 24k due to my anxieties.

But I was so disturbed to find out just before we were ready to board that the seats on my boarding pass were different from what I had requested for.

I complained to the staff at entebbe airport but the lady told me that I should have double-checked to see that I had the correct seats.

I found her responses very patronizing and unprofessional as I would have expected this to be the duty of the airline to make sure that they have their records accurate as everything was there on the system.

They refused to take responsibility for the error even when I had told them that I also presented a print-out copy of confirmation of my requested seat changes at ebb check-in desks.

This is the first time I have ever experienced this in my over 30 years of travel, qatar airways always being my first choice of travel.

I am kindly requesting a refund of that extra payment I had made on my ticket booking in june since I was unable to travel on the seats I had requested since this was the reason I had topped up the payment in the first place.

Yours sincerely,

Ms j j matovu-stokes

Unprofessional, reckless, not customer-centric, and pathetic to say the least about Qatar airlines.

I flew with Qatar for the first time and I had a terrible experience and I don't prefer QATAR again and don't recommend QATAR to anyone.

I was traveling with family and a little kid from Hyderabad (India) to Cape Town (SouthAfrica) on the 30th of August.

1) Check-in at the Hyderabad airport took almost 5 hours although iI checked in online due to system issues and we had to stand in the queue for a very long time. Boarding started almost an hour late and after we sat in the flight further delay due to passengers count didn't match. once the count was sorted and we had to wait for clearance from Doha airport, we waited on the flight for almost 2 hours.

2) We arrived at the Doha airport at 2 am, we met Qatar staff at the entrance of the Doha airport and staff handed the boarding pass and told us that the Cape Town flight had already left. When I checked the boarding pass it was to Johannesburg, not Cape Town.

When we asked that lady about the Johannesburg boarding pass she asked us to go chat with her colleagues at the counter, I was sent to four different people to get clarity on why they issued the Johannesburg boarding passes.

Qatar made a decision on behalf of me and booked seats to Johannesburg and then a local flight to Cape Town. This is unacceptable and how could Qatar book seats to Johannesburg without consulting me? and Qatar forced me to travel to Johannesburg, clear customs and collect baggage, and check-in again on the domestic flight.

When asked Qatar to assist with the lounge or hotel to get some rest before next flight, I was told that Qatar won't provide a lounge or hotel and we must wait in the airport.

This is ridiculous, it was Qatar that caused the delay in Hyd and forced us to fly to JHB and then to CPT but not willing to provide a facility to get some rest.

Once we landed at the Johannesburg airport we found out that only 5 checked-in bags have arrived and the 6th was still in HYD airport. this shows how reckless Qatar is when it comes to handling the baggage.
Today is Saturday and we still waiting for the bag that didn't arrive with us.
On a domestic flight, we had to sit at three different places due to the fact that the flight was fully booked and we couldn't get at least 2 seats next to each other. it was a nightmare to make little one sit next to someone she doesn't know.

All in all, it was a terrible experience and I would never and ever again fly with Qatar and will use all the avenues at hand to share my bad experience and encourage people not to fly with Qatar.

I booked 2 tickets for my In laws on July 16/21 from Cochin -Doha - Montreal. The amount I paid for the ticket was 212874.00 INR ( 3725.30 CAD). I cancelled my ticket on Aug 2/21 and they offered a full ticket refund. I only received 3489.15 CAD. I lost CAD 236.16 .
Exchange rate for CAD to INR was pretty much same during this period. If you don't mind I would like to know the reason for loosing 236 dollars.
thanks
shebin Philip
email - [protected]@yahoo.com
Booking reference (PNR) - NF9MT9

I flew to Kuala Lumpur, Malaysia with Qatar Airport on 2021_08_28 from Frankfurt Airport, Germany. I had all the necessary documents with me and checked in online. I was the 4th in this line. The first thing I noticed was the helpless chaos when I checked in. One of the web check counters was so manned by a big family with huge luggage that the other one could not be reached by us. What is the problem with processing this family and making the second counter free? How can a single check-in take 1 hour? When it was my turn, I submitted my documents including a visa for Malaysia. It said "Visa valid for West Malasyia. The lady at the counter asked me where Kuala Lumpur, or my final destination Penang, is in West or East Malaysia? I thought I had interrogated myself? How can this question come from an employee from the travel business? Then the specialist with the red jacket was asked "Mr. Martin" and he was just as helpless. He told me that he first had to ask in Malaysia where my destination is located. I was thought I was in the wrong film. I then had to wait next to the counter until it was checked. The staff had a good time, I saw them laughing a lot. Then I got loud because incompetence paired with inflexibility and stubbornness is simply stupidity. If the general education is not that far, a look on the Internet should be enough. After about 30 minutes the matter was cleared up, I had to queue up again and after 3 hours it was my turn. In a first world country like Germany I don't expect that! I ended up in Kuala Lumpur after all et because the pilot obviously knew where it was or had a good navigation system. I have flown with Qatar a number of times in the past few years, that will change in the future. And if you don't mind, neither do I! Shocking education of the Qatar staff!

Hi
My name is Sonia Alphy Joy. I have cancelled ticket few weeks ago and rang customer care service three times and requested to process with my refund. Three of them said different processing times. I have seen very bad reviews about your refund process and I'm really afraid of losing my money. Please try to do my refund as early as possible as I would like to book another tickets for this month for my holidays.
My PNR NUMBER :TGUWS2, Passengers: Johnson Thomas, Sonia Alphy Joy and Dan Chris Johnson.
Paid by visa debit card ending with 4030
Email: [protected]@gmail.com

I followed the official covid testing regulations on the UAE government website, which was 72 hours before departure, but Qatar Airways did not let me board in Dallas. The manager was clearly mixed up as to the correct policy and told me three different explanations. First he insisted that it was 72 hours before arrival. Then he insisted that it was 72 hours before my first international flight. He was very flippant and dismissive about the fact that I had followed the government's official guidelines, stating that the airline has its own policy. I talked to another employee, and she told me that it was 72 hours before the inbound flight.

Admittedly this is partially the fault of the UAE government for not updating their website, but it greatly aggravated the situation that it took an hour for the employees to give a clear policy, and by then the plane was boarded and pushing back from the gate.

If the employees and the government can't tell us what the time horizon is for covid tests, how are travellers supposed to know? If they are going to create their own policy, they are obligated to tell customers what it is.

We saw several other families turned away by Qatar Airways, some of whom spent the night in the airport or spent thousands of dollars on rushed covid tests.

This is Elham Azinmehr, behalf of my family
Babak Ghodrati
Arad Ghodrati
Arshia ghodrati
We got four tickets from Atlanta to Istanbul from 30rd of jun 2021 till 9rd of July in round way.
When we wanted to come back to Atlanta in Istanbul sanihah airport the costumer service said us :your tickets are canceled. Qatar airways had changed our date without any message or email or calling to us!
It was unbelievable. We had to get another hotels for 2 days in Istanbul and come back to other hotels with very very difficulty.In our hotel spent 8-10 hours of our times to can get another tickets for 11rd of July2021. We got our tickets with two credit and because of that we had many difficulties to get 4 tickets. Anyway after spent our times with waste and discomfort finally we came back to our home ;Atlanta on 11rd July 2021.
My husband and both of my sons lost their clients and chances. We are very disappointed with qatarairways. Please gauid me in correct situation what should I have to do with this difficulty and lost much money during this hard period?
Sincerely
Elham azinmehr
Tickets bomber :
157-[protected]
157-[protected]
157-[protected]
157-[protected]

[protected]@gmail.com

I booked a flight from Qatar airways with booking reference no 'TXVBYI' but due to technical reasons the flight got cancelled. I also tried to cancel my tickets after I received mail of flight cancellation from Qatar airways but due to heavy correspondence couldn't get through you site. I also complained on your website regarding cancellation and full refund (case ref no: CAS-1610957-F8L3K2) a week ago but didn't get any reply from your side. Kindly solve this matter as soon as possible and provide me with my benefits. Hoping for a reply soon.
Flight details are as follows:
booking ref no: TXVBYI
Delhi, India to Aarhus, Denmark via Doha
Date: Fri, July 2nd 2021
Time of departure: 3:25 Am

Hi,

I bought a plane ticket (from Paris) for my wife (in Philippines) last saturday, for yesterday (08/07) night's plane to Paris via Doha in Clark.

The Covid Requirements on the booking website indicate 72 hours max test certificate (=that's the French requirements), and that's WRONG

Since 31/05, not only arrival, but also TRANSIT at Doha airport requires a max 48h old PCR test... so.. she could not check in.

This is her first international flight ever, after 16 months separation from our son (and me), due to the pandemic and some family and admin struggles, and instead of being here with us this morning, she is in a hotel waiting for the next flight (tomorrow saturday) and had to do another test today.

The delay and additional costs (hotel meals test again and taxis) are bad, but the WORST is the travel experience.. I had bought a "comfort" ticket for legroom and luggage allowance, plus excess luggage and meet and assist and lougne, because I know the airline is great and with those extras she would have a pleasant enough experience. But it failed.

I couldn't get the nice seats I had for her for yesterday's flight, and a call to the contact center didn't make things much better.. Except for the fact that the agent was able to confirm that meet and assist and lounge access were okay on the new ticket (where they don't show).. and she was also able to find and re-attach the excess luggage I paid for (which had been lost somehow).

Also, my wife was able to witness that around a dozen passengers had the same issue with their PCR test expired...

This is all very disappointing and unexpected from a great airline like yours.

Reservation is JNMRN7
e-Ticket is 157 [protected] (the old one was 157 [protected])

I will be sending a paper copy of this to you and IATA if I do not hear from you today.

Thanks and regards,
Antoine
+[protected]

reference: CAS-1588063-S4W4H7

Reference above case number, I travelled Doha to Chicago on 9th June 2021 and paid additional amount for two leg space seats however only one was honored. I am writing you after a period of one month, nothing has been done so far for reimbursement of subject amount . please update progress on the subject case.

Flying from India to usa on 15/7/2021. I was not informed about travel restrictions while booking tickets. Now I am trying to contact them, it is getting very very frustrating. No one picks calls despite trying for 20/25 mins.. very very agonizing experience

The captioned ticket was cancelled on 6th May, 2021, Inspite of multiple reminders refund not processed, wrong confirmations are sent repeatedly.
I have been raising the issue multiple times without any success .

Complaint ref no given is as below

External]Re: CAS-1558332-K1R9H

Ticket ref - MXFNFU
DELHI - ADELAIDE

No refund after 4 months
I am trying to get my refund of flight for last 4 months. I talked to them 4 times, emailed them multiple times but no one is giving me definite answer. Email says that it may take up to 8 weeks to process your refund but it's 4 months now and still have not received my money back.
Customer service is not helpful including email and live person.
It's supposed to be best airline but not anymore.

My wife finished quarantine since 14th june (total 8 days) but till now the first PCR physically was done but on MOPH not showing and on the app tawaklna as well and when i contacted both they said only 1 PCR showing and you didnt do another one as per there history on system i contacted them through the email given [protected]@qatarairways.com.qa and till there only reply is to contact MOPH i called two time and they totally ignored iam really stuck with what to do and all my things went great with Qatar airline the experience was amazing but really this thing is so annnoying.

My wife is stuck at home after the 8 days in the hotel rooms for a 4 additional day its total of 12 Days and counting as if its something normal to just through the responsibility on someone else.

Your my hope to sort out the issue at the moment.

Newly married less than 1 month am depending on you guy as you always do miracles lets sort this issue out at the soonest as a marriage gift.

Thank you for understanding and best regards,

I checked in for my scheduled flight at 1030pm on 12 Jun 2021 for 0115 flight. At first the Qatar airlines staff announced that the flight will be delayed. So we waited. After 8 hours of waiting the staff finally announced that the flight got cancelled all together. I was rebooked for a flight that is to leave 24hrs later. No accomodation/food or any other assistance provided. The airlines shamelessly let us stranded on the airport. My original connecting flight was 4.5 hours later in Doha but rebooked connecting flight wasn't for another 9 hours. Everything was an ectremely painful experience.
I will never fly with this airlines.

June 8 is my dad's flight @8:55pm.we arrived there at 3:30pm.Followed the lines to get to the counter.They open counter around 4 or 5 something.As we approached they asked for the Red Cross.swab&his Philippines visa.we don't have one.We have an old old one which expired probably 1999 or 2000(but mind you we watch the new everyday.they lifted the band from us passport holders) is that ok just please get him on board my grandma is sick the lady said yes.So they ask my dad to step to the corner and so my brother and I drove flying back from jfk ny to Bergenfield in a stormy rainy day, almost getting into an accident as soon we got there they said it was the Philippines passport was too expired and ignored us totally.so many passers didn't get on board.My dad was no show passenger!so we couldn't get a full refound and every time we rebook there is a penalty fees and the additional rebooking fee.because this airline my father could not go home to our sick grandma.People should tell us what is expected when we book with the airlines because all we do is watch the Filipino news so my father can see our sick grandma.This insisted has my blood pressure.Been sick from trying to solve this problem.Jusy because it's pandemic people take advance of it.When you call the airlines you always say rest assure where do we rest as assure, if you can't profil the promise it shouldn't be in your advertising.

k Ticket Number 157-[protected]

I have requested a full refund on the 4/3/21 & i am still waiting. When i could physically speak to a customer service member in the UK i felt i was always being given the run-around. I can no longer get an answer from Customer services i just keep being held on hold. Can you give me a firm idea as to when my refund will be processed?

I look forward to hearing from you soon.

Kind Regards

Michael Thomas/Aled Williams
email - [protected]@gmail.com