Qatar Airways
Reviews and Complaints

I have requested a refund on numerous occasions
Passenger: De Ville Elaine (ADT)
Booking ref: OA5ZP5
Ticket number: 157 [protected] - 10
Today I spoke with Barbara and she said the status was pending .
This has been going on on for far too long .
The other passenger is my husband Peter John Goring .

Even on Facebook I was told it was at the top of the list no email to confirm refund request ever received.
my email [protected]@hotmail.com

It is now 2 years from my complaint that qatar airways or its travel agents gotogate a member of the etravel group, the complaint has evidence of a scam that was from the qatar airways airport manager in bangkok a scam that used criminal tricks to hold our bording up and canceling the booking with a reissue cost of $1250 that had to be paid to airport managers office in bangkok. Affter I traced the airport manager in her office explaing I suspected a scam ad I will complain biterly her quote was.{I am the airport manager and your just a passenger and I can do what I like and nothing you can do about it.}
so my complaint went to the qatar airways customer service who did responde with a statement it was the destination airport madrid at fault by a phone call, but it was pointed out by madrid as lies as the airport was closed at night and office empty, with this qatar airways changed that it was madrid immigration police but again they responded this as lies and a statement that it was qatar airways at fault.
I have sent in 15 recorded letters to co mr akbar al baker and mr ehad armin of qatar airways but no even 1 responce, but I did get an offer of a full refund from qatar air that gotogate paid 50% saying thats al qatar air gave them qatar air said I I sign a disclaimer I will get the ballance but only if I sign to say qtar airways staff and gotogate was not part of a scam I refused
since that offer I have not heard from gotogate other than messages to reiterate the offer if I sign the disclaimer. I have been given evidence from scyscanner and from the ecc.net uk that gotogate has made claims this was our own fault as we had no visa this is moor lies and I have asked for evidence they refuse to give and as a british ctezen landing in europe is evidence of the gotogate lies I did not need a visa.
This complaint is nothing moor than a money making scam from an airline whose staff was using scam tricks and an airline who must have supported the scam and a co mr akbar al baker who is protecting the staff and name of qatar airways as well as a travel agent gotogate who has been given evidence of the scam and evidence of refund offer and still supports qatar airways with lies and statements that cant possibly be true and I firmly believe that gotogate know of the scam and supported the scam for the share of my money and again I call on both qatar airways and gotogate lets have some evidence of al your claimes its evidence needed no lies.
Qatar airways mr akbar al baker and gotogate I have letters from you it states that the manager in bangkok made a phone call to immigration police at the exact time of europe time 04, 30 please give evidence as at this time immigration confermed as closed and as this time was in bangkok time at 09, 30 this was call claimes at 4 hours after we checked in and near 1 hour affter our flight departed and even 3 hours after the airport manager gave me a booking document to pay her the demands of in writting 37, 980thb about $1250 that is evidence a scam.

I repeat to qatar airways customer service agent lisette smith if you or gotogate or qatar airways give evidence that ether me or traveling partner was at fuult for not boarding our booked and paid for flights I will file a public apology if you cant do this then address my complaint and address the expeces lost

My baggage was damaged on May 22, 2021 on flights from Sofia to Doha and Doha to Kuwait.
I noticed the damage at my arrival at home since the suite case was wrapped in the plastic so I could not see the damage at the airport.
After that I filed request for compensation No. KWI2162261 which was denied due to the non reporting the damage at site!
I do not think it is in accordance with the best treatment of frequent travelers with premium classes such as I am and I am asking you to reconsider that decision!
In the meantime I will continue to fly with Qatar Airways since in my opinion it is by far the best airliner in the world.
Best regards,
Dr. Petar Bosnjakovic

My Name is MRS Gloria Ziino and two of my bags has been stolen from my big luggage.. I had a flight from ROME to Sydney Via Doha Qatar, my flight number is PNL97N and by the time I got to Sydney and checked my luggage I realized two my bags has been stolen, one bag was LUIS VETTON and the other one GUCCI worth $4600 AUD.. I travelled from Rome on Sunday 16/05/2021 and arrived in Sydney Australia on Monday 17/05/2021.
Please check your cameras or do whatever is possible because I'm very stressed out and upset.
Regards,
Gloria Ziino.

Hi, I am complaining about my connection flight cancellation without my knowledge as I had a flight from islambad to Doha and connected from Doha to Edinburgh but when I got boarding passes I come to know my connection flight is changed to 3 of April instead of 2nd April so I have to do long 19 hours stay in Doha with my three children which we were not supposed to do, I will forward you my tickets which shows my flight timing and my boarding pass aswell.me and my kids were soo upset as we were not expecting this so please can you look into this and let me know, if you need further information regarding this please contact me

On 4 March 2021 we made a online booking with Qatar airways, but due to a technical error on their side the ticket was never issued. We received an email from support to please advise if we still need the ticket as they have the funds. We did however booked another ticket on the same date and asked for the ticket to be refunded.
On 14March 2021 we received an email from Ivan Fernandes, the Senior Customer Care Officer that the issue was forwarded to the Digital Team who will be in touch with us directly. A month later, with several request on their online system, and we are still waiting for somebody to contact us.
CAS-1509610-C4Q6J5

Dear Sir/Madam,
It is notified that my family (wife, three kids, and a cousin) is entrapped at International Airport of Kualalumpur, Malyasia. They had to catch a filight to Allama Iqbal Airport, Pakistan via Doha. The flight number was Qatar Airways QR 849, Time: 21:05. DAte = 11-04-2021
Names:
Ahmad/Jawaria, Ms, Reservation Code= AODPZN, Ticket Number= 1573595144939.
Boarding time of all five people were issued, and they were passed through immigrationr. It is the mistake of flight to miss passangers. Now please transfer their tickets to next flight. They are facing mental agony because children are younger than 8 years. Now this is the duty of Qatar Airways counter to compensate for their blunder and reserve next flight for my family. All the responsibility is not on Qatar Airways Counter at International Kualalumpur Airport. Kindly contact the Qatar Airways Counter in Malaysia and let our family Boart on Qatar Airways. Please let me know if your department is ready to help us immediately.
Kind regards,
Prof. Dr. Fariduddin
0092-[protected]

Read the scam from Qatar airways Bangkok manager that the customer service and the c/o mr Akbar al baker is trying to cover up with refund offers they will not pay unless i first sign a disclaimer form that Qatar airways was not at fault letters and emails wont get answers until form is signed but this is a trap and they wont pay the full story is on resolver uk, trip adviser, Disqus, airline complaints, social media, and moor to follow

I thought you all might be interested in hearing about this situation. I hope you can help me.
I won one of 21, 000 free Qatar Airways tickets back in October 2020. https://www.qatarairways.com/en/press-releases/2020/october/EnTeachers2020.html The winners had to book by early November 2020, without knowing what destinations would be open. I chose Japan and Korea, but those places will NOT be open this summer even with the Olympics going on in Tokyo nor are they open to vaccinated people (I am fully vaccinated). They require a 14 day quarantine upon arrival.
QA will not allow me to change my ticket to a date past September 30, 2021 nor will they let me change the ticket to a location that WILL be open this summer. Since I'm a teacher, I cannot travel after July 26 because I'm back at work then with no breaks before September 30.
I've contacted various people at QA multiple times through all sorts of ways and nobody will accommodate the 21, 000 teachers (most of us will not be able to use the ticket as a result of QA's strict policy).
I can give you more details if you need them. I have been in contact with other teachers in the US in these circumstances and they agree that giving teachers a wonderful opportunity like this is awesome but then the company says "oh, well, if you can't use the ticket, we aren't going to accommodate you, " and it makes us feel cheated, thrown away, and unimportant. It's kind of like they put this press release out there and everyone praised them, but now they're not letting anybody make any changes and we feel like we were used for THEIR personal agenda or public relations.
Any assistance you can give me would be so helpful. Thank you, I appreciate your attention.
-Emily Robinson
[protected]

A very bad experience with ill informed Qatar Airways Peshawar office. I am Canadian Citizen and have booked my flight from Peshawar to Toronto for March 18, 2021. I did my COVID Test on March 15, which showed Positive result, I cancelled my flight and Quarantined for 14 days. After quarantine, I decided to travel and in this regard contacted Government of Canada and CBSA for guideline, they informed me " Travelers who have previously tested positive for COVID need only to provide proof of positive COVID test conducted between 14 and 90 days for entry to Canada". Then I contacted Qatar Airways who send me link which clearly showed that Qatar Airways has no COVID test requirement for traveling from Pakistan. Just to make it more clear, I contacted Qatar Airways Peshawar and also text them the Canadian and Qatar Airways regulation and requirements but they refused to accept it. Even the station manager replied they do not need to follow any website, they have clear instructions from the Head Office not to allow any passenger without negative COVID test result.
Now I am stuck here. If this issue is not resolved, the Qatar Airways will responsible for any damages both physically and financially. I am contacting my lawyer in Canada too.
Afaq Shah
[protected]@hotmail.com
Note. Copy of the text messages sent to Qatar Airways Peshawar is attached.

Ticket refund requested in October 2020 and until today 01/04/202021 not paid.
Too many times followed up and the call center always gave incorrect information. Every time different statement.
This is irresponsible and incompetent staff who gave wrong statement. 5 Star airline is a full package including customer service which is not correct by you.

Ticket ref. No RM6XT7

email: [protected]@hotmail.com

On 3/23/21 I purchased two round trip business class tickets from LAX to Maldives. The fare was USD $5326.00 and after taxes and fees cost was $6377.47 per ticket for a total of $12, 754.94. These numbers were provided at the bottom of the e ticket with a breakdown of all taxes and fees.

On a seperate email sent 7 minutes after I receivedthe e ticket, I was informed that the total price with taxes and fees: $16066.94 and that the ticket was Non Refundable. This was broken down as $13666.94 USD (although e ticket final price was 6377.47 per ticket) + 2400.00 USD for ARC VTC GLOBAL AIR LUX, AGENT FEE, FLIGHT OM TRAVEL, GWT - GATEWAY TRAVEL, SERVICE FEE, ARC-(AIRLINE RESERVATION CENTER).

I then called the gentleman who took the reservation and issued the e ticket as well as sent all emails to me and I asked for an explanation. I was informed that it was due to the conversion of US Dollars to Qatari Riyal. I was also told that this was the reason why I could not complete the reservation on Qatar's website.

I explained that I have made numerous reservations from my home in the US on foreign airlines without any problems despite the currency difference and I also explained that the exchange rate is $1.00 us for 3.64 rials so, his explanation did not make any sense.

I also explained that I was able to get far enough on Qatar's website to see that the final price for the two tickets I wanted was $12, 754.94 with a complete breakdown of all taxes and fees.

I then explained that although my ticket is listed as non refundable, Qatar had announced that all tickets purchased by April 30, 2021 are refundable. And since they'd rather you not refund your tickets, there are no change fees to make an unlimited number of changes for travel through December 31, 2021.of all taxes and fees.

To make matters worse, this morning (March 24, 2021) I was able to get through the entire process on Qatar's website for two round trip tickets, business class category i in which I chose my seats for a final total price of $13420.94. I immediatly called the same gentleman and asked him to honor this but no sooner than I asked, the price on Qatar's site went significantly and he claimed that there was nothing he could do.

PS: I, ve tried to provide a copy of the e ticket but your site does not recognize the PDF.

I am submitting this complaint because of the damage caused to me as a result of dealing with me with rudeness by one of the persons who disrupted my travel to Jordan via Qatar Airways, where the official refused to allow me to travel under the pretext of testing Coronavirus, knowing that I presented him with the examination, but he refused because I objected to Waiting because the employee was on the phone for a long time and I waited on my nerves, but the aforementioned canceled my trip without any reason and according to his temperament despite showing all the required documents, which caused me serious damage and I booked a hotel and I know that I am the Qatar Airways company that has a reputation and is global except what It happened to me other than my idea, while I was waiting for the seizure for me quickly, because he had a serious harm to me and my work. I attached all the required documents to this complaint and I demand that this manager be held accountable at Los Angeles Airport. I think that he is of Egyptian or Sudanese origins because he was rude. If you wanna I can attach PDF COVID 19 test

said aladli cell phone number [protected] or [protected]
REPORT STATUS: FINAL
ORDERING PHYSICIAN
Ramos, C.
CLIENT INFORMATION
Verily-COVID
Bioreference Laboratories
SPECIMEN INFORMATION
SPECIMEN: [protected]
REQUISITION: [protected]
Lab ref no:
COLLECTED: 03/20/2021 10:00AM PDT
RECEIVED:
REPORTED: 03/21/2021 07:21PM PDT
PATIENT INFORMATION
Aladli, Said
DOB: September 04, 1967
AGE: 53
GENDER: Male
FASTING: Unknown
Clinical Info:
Test Name Result Flag Reference Range Lab
Novel Coronavirus COVID-19 Nasal/Nasopharynx
Novel Coronavirus COVID-19
Nasal/Nasopharynx
not_detected NORMAL Not Detected 01
NOTE: Please consider re-collection of a new specimen, if clinically indicated.
NOTE: The COVID-19 assay is under Emergency Use Authorization (EUA) by the
U.S. Food and Drug Administration. BioReference Laboratories and GeneDx are
designated as high complexity laboratories by the Clinical Laboratory
Improvement Amendments of 1988 (CLIA) and are qualified to perform this test.
ASSAY INFORMATION: Real Time RT-PCR
Performing Laboratory Information:
01: BioReference Laboratories, Inc., 481 Edward H. Ross Dr, Elmwoo

US Passport - Jack Nawras Jandali QR 510950745
Syrian Passport - Green Card Holder -Nariman Obeid QR 515237773
US Passport - Malek Jandali QR 545944357
US Passport - Jazmin Nariman Jandali QR

LAX Via Doha - Istanbul SAW
March 08, 2021 (All Business Class) QR 243

Dear Sir/Madam
This is to inform you of our unpleasant horrible experience during our flight with Qatar airways.
At the counter in Los Angeles International Airport LAX, Qatar Airways agent checked our status and gave us the green sign to continue with our journey to our final destination (Istanbul-SAW).
When arriving to our destination, Turkish immigration rejected the entry to Nariman Obeid Syrian passport holder with US Green card. At this time, separation of minor children (Malek & Jazmin) from their mother occurred and this is considered a very serious legal issue in which I consulted with law offices of
Stanley C. Franklin Law Firm
14310 Ventura Blvd, Suite 100, Sherman Oaks, CA 91423. (800) 901-0344
As a result, the Turkish immigration decided to return Mrs. Nariman Obeid to Los Angeles who been treaded so badly as criminal out law.
I will escalate this matter to the highest outcome with our international attorney firm to seek justice for the suffering, emotional stress and minor children phobia that occurred by Qatar airways.
Your will hear from us soon.

Remains,
Jack Nawras Jandali
[protected]@gmail.com
+[protected]

I was scheduled to fly to Sao Paulo (GRU), Flight Reference - ZA08422936, on the 29 January 2021. I was not allowed on the flight because the QATAR service agent said that I did not have the necessary authorization from the government of Brazil. She also insisted that an email be sent to her as confirmation of the government authorization.

Three working days later, the immigration department (ANVISA) has confirmed that this authorization is not necessary as the all the necessary documentation and requirements are online. All that is required by ANVISA is an online declaration that has to be completed before booking in which the QATAR senior service agent should have advised me.

I request that my ticket be changed immediately at no cost. I, also, now have to redo my COVID-19 test which will cost me R850.

Due to this incompetency, I am at risk of losing an employment contract.

Awaiting your urgent reply.

9 people booked qatar airways flight on 2nd of february 2021 from moscow to colombo which has 2 transits in yerevan Armenia and Doha. MY BOOKING REFERENCE NUMBER - UKOZP2 today I called qatar airways to get some information about baggage. then I got to know from the customer service of qatarairways that my flights from yerevan to Doha and Doha to Colombo is cancelled. your airline has not sent any email to us regarding the cancellation of the flights. none of us got any email stating that our flights are cancelled. we did our PCR tests as well. now your airline says that you dont have any other flights from yerevan to doha and from doha to colombo. what is the solution that you are going to give us? if I didnt call and get this information all 9 of us are travelling to moscow spending so much money, and we will have nowhere to go. why is your airline so irresponsible? I will have to inform everyone about this condition of your airline. this is a huge fault of your airline this is a very wrong thing that your airline did for us. I need a quick responsible true response on this matter otherwise we will have to post about the irresponsibility of your airline in social media what happened to 9 of us. WE ARE SO DISSAPOINTED about qatar airways we will NEVER RECOMMEND to anyone. YOUR AIRLINE IS VERY BAD.

Date of Incident: 21 January 2021
Passenger name: Ben Hafsa Dalila
Ticket number: [protected]

My mom was travelling back to Tunisia from Erbil Airport and had an extra weight, so I have purchased her excess baggage through Qatar airways website. (details: I choose the option manage flight, then I clicked on purchase excess baggage, and the page has taken me to select the option, so I choose 1 new piece(s): 23 Kgs, the cost was 437 TND whishes equal to 163.99 USD and I made the payment through a visa card.
Me and my mom thought everything is fine, she has 23 Kgs extra and she can pass all her baggage safely. I print out the receipt showing we have purchased 23 Kgs and gave to my mom to show it to the check in agent.
Anyway, at the airport, the check in people have informed that her ticket system is with kilos and this receipt of purchasing 23 Kgs is not applicable : (The check in agents have advised her to leave the extra bag at the airport for me to collect later, and advised my mom to refund the money with you as we didn't use it or passed the extra baggage.
It was nothing mentioning that purchasing the excess baggage is by kilos, I have attached the picture showing 1 new piece: 23Kgs. how we could've know that.
Please to help me to refund the money, your assistance is highly appreciated.

Many thanks
Oumaima
[protected]

5 Jan 2021 at 12h50 (Kuwait local time):
Ms Sahar, informed me she will send my request to the back office and I must call back after 4 hours. She will still be working - she is working another 6 hours.
My request - how long is our tickets valid for: UMSFA7.
15 Jan 2021 at 17hO5 (Kuwait local time):
I called and spoke to Ms. Phyllis - she tried to get Ms. Sahar, who was on another call. After 15 minutes she could not find the reply from back office and could not resolve my query. Ms Phyllis informed me that she will pass my query to the back office and I must call back in 4 hours... my reply: Give me the email for your complaints department.

Please assist
Thank you

Unhappy customer

15 Jan 2021 at 12h50 (Kuwait local time):
Ms Sahar, informed me she will send my request to the back office and I must call back after 4 hours. She will still be working - she is working another 6 hours.
My request - how long is our tickets valid for: UMSFA7.
15 Jan 2021 at 17hO5 (Kuwait local time):
I called and spoke to Ms. Phyllis - she tried to get Ms. Sahar, who was on another call. After 15 minutes she could not find the reply from back office and could not resolve my query. Ms Phyllis informed me that she will pass my query to the back office and I must call back in 4 hours...my reply: Give me the email for your complaints department.

Please assist me.
Thank you.
Unhappy customer

I was traveling with my daughter on the 13th of December and was returned from the counter because I didn't have enough paperwork but in the reality, I had every document required, Not only that I was charged penalties and had to pay the price difference for the next flight. Qatar airlines itself made another reservation for me and put me on a transit where I had 24+ hours layover and had to pay for the hotel and all expenses on top. The entire airline takes advantage of the situation and complete ripoff. this airline needs to be sued!