Qatar Airways
Reviews and Complaints

Hi,

I travelled from Bangalore to Amsterdam on 5th Sep 2018, and took my baggage and found the wheels were broken and suitcase was also damaged, which I noticed only after boarding train to my next destination. As I was busy at my work in Amsterdam, I'm raising a complaint after my return to Bangalore.

I am attaching photos please check the and take necessary action.

Regards,
Prathima

The ground staff behaviour was so bad actually very bad, my flight was at 3:00 am the 5 October 2018, from Dhaka to Montreal with a connecting fligh, I have already check in online for the flight through my phone and also I am with 7 years old son and my little son who got 1 years a day before. Juste one thing i had to drop my luggage, everything was done almost, i leave 5-6 hour from the airport so I had to leave 14 hour before the flight because I really didn't want miss my flight so I got trapped in a unexpected trafic of 12 hour, we try our best, we got to the airport at:1:45am, so 1:15 minutes before the flight take off. When I know I will be late I called Qatar airway counter Dhaka airport, to know when they close, the said 1hour before so i was in airport 1hour and 15 minutes before the flight. I had to go the first class counter because the economic class counter where close I don't know why, I give my passport to ground staff for my luggage drop and that he could print my boarding pass . He throw the passport on my face and said to me you idiot you're late go home i am not going let's you in because you re late like a idiot, i was surprise with the behaviour I told him but sir there 1hour and 15 minutes before the flight take off, he left by saying this is the lesson for the idiot like you. I feel really bad but still didn't lose hope I got my boarding pass in my iPhone wallet I passed the immigration without dropping the luggage I left them because the flight was more important for me I come to the gates, he come and say you think I am going let's you in the flight you need a lesson you idiots and also treated me that if I don't come with him he will put me in the jail with a false charge I was shock so I come out with him and took his picture to complain but still I got 900$ penalty for no reason even it was not my fault

I booked a flight PNR T23T69. And Requested Seat 28A which was confirmed through an email. ( Snap Here attached). But the boarding pass was issued with seat # 26F without my consent/confirmation. Though the flight is neither full as there are many seats vacant. 26 F is in front of lavatories I dont understand why the seat has been changed. Even I got the confirmation email

Dear Sir/ Madam

As an assignee of Lotzwrot.pl Sp.z o.o., headquartered in Szczecin (I subjoin the attorney), according to regulations (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 and Assigment form.
 
In relation to the delayed flight number QR260 from September the 14th 2018, from [WAW] to [HAN] (number of the reservation: 2LLR8D, passenger: Daniel Ziemba) I put forward a motion to pay 600€ of compensation on the number of bank account given below:

mBank S.A.
IBAN: PL 38114020040000330277024548
SWIFT: BREXPLPWMBK

Lotzwrot.pl Sp. Z o.o.
ul. Ksiecia Boguslawa X 1/5-6
70-440 Szczecin (POLAND)

Dear Sir/Madam,

My name is Amrit Abhamani Dhakal. Me and my wife (Manisha Sharma) used Qatar Airways while travelling from Nepal via Doha to Maldives. Our booking reference number is WVIEM3. Actually, I liked everything of Qatar Airways. It was our pleasure to fly by such an esteemed airways.

Date of Incident (2nd September 2018) and description:
On our return to Nepal on 1st September from Maldives, we bought Liquor from duty free at Doha Airport (Bill is attached herewith). Due to some unavoidable circumstances we were diverted to Kolkata instead of Kathmandu. As the liquor was with us as per crew instruction. Next day when we departed from Kolkota to Kathmandu we were not allowed to take liquor with us. Airport Staffs (Jet Airways was assigned) noted our name seat number in the package and told us they will deliver it to Kathmandu. Since, there were no Qatar Airways flight from Kolkata to Kathmandu, the latest information we received was that our liquor was sent back to Qatar.

Desirable resolution of complaint (Request to refund):
I doubt, I will receive my liquor back so I want to request a refund for my goods. I truly feel it is careless from Qatar Airlines. This is something airlines can work out on providing proper information to the clients what will happen in what conditions.

Phone Number: +977-[protected]

Bank Details:
Nepal Investment Bank Limited
SWIFT CODE: NIBLNPKT
Account Number: [protected]
Branch: Putalisadak, Kathmandu

My daughter Zanielle de Aguiar checked in with Qatar Airways on Sund16/9/2018 around +-11 o'clock on flight QTR 1364. Her 1 bag was overweight with +-9 kg. The lady told us that it's going to cost R992.00 after she discussed it with the lady next to her (I think it was A26 & A27). We understand and told her that we are going to unpack some items. She showed us where to unpack and so we start unpacking. My husband took all the items that my daughter unpack from her bag and weigh it twice with the lady to make sure it's not so much overweight. Then we told her after we took out 6.5kg that were just going to re-wrap the bag and then we will be back. She said its fine as so we re-wrap the bag. Coming back, the same lady told us that it is still overweight. (It then was 25.5kg) I said its fine I will pay for the 2.5 extra kg. She said it doesn't matter how much overweight is still going to cost R992.00. I ask her why she did not tell us from the beginning that the amount will be the same even if we take out a few kilograms. She did not even answer or apologize to us. She had a very bad attitude and just look at us. This two ladies should have just explained to us that we are still going to pay the same amount, but instead, they just kept quiet. We paid the R992.00 PLUS and extra wrapping cost because of their incompetence and arrogant attitude. This is totally unfair and unprofessional! I insist on a refund due to the ladies NOT informing us about the weight. It is their job to inform passengers. They just sat there and did nothing to help us or to explain anything to us. If we knew that it is going to be the same amount, we would NOT unpack the bag and re-wrap the bag and waste our time. We are all very unhappy about this incident of the two ladies. They spoiled our family day to say farewell to our daughter. This is so UNFAIR. And all this because VERY incompetent staff! We will never recommend or use Qatar Airways ever again, just because of this incident. We insist of some refund for all the bad treatment and troubles and extra money that we had to pay for wrapping and lost of precious time. Clearly the two staff members have no communication skills and clearly incompetent! VERY VERY BAD SERVICE!

I travel a lot but i had the worst expereince on your flight from Doha to Los Angeles, the other airlines fly larger planes on a 16 hour duration and the seats are comfortable and the plane is not only better designed, but things are operational. Since i was suffering from staff infection and i had the report were on me, I requested an extra seat for which i was told on ground that the plane was full, i was alloted an aisle seat but when i went in the plane the staff were kind enough to change mine to the center bulk seats but then my horror started, the seat did not reach my neck area and i need the support for my cervical spodilitis, the tv was stuck and none of the bulk seats passengers could charge their phones, there was not enough food or snacks through flight and as i had slept i could not get a thing to eat, so i starved with only water to support
You people just do good service in Upper classed but the economy sucks, i am dreading the flight back, whereas i look forward to Emirate and turkish air haul, it is a much better experience, Please let me know that if you have a larger plane and a working one in November as the season gets even slower

Flown on 16th Sept from karachi and onwards to LA
Tasneem Jamula

I do not want a refund but i want a larger plane to go back to Doha so if you are flying the same pathetic plane then i need informaion to change my flight date, Really dissapointed with Qatar this time around, need a reply ASAP
PH # is [protected]

Hi Team,

I would like to bring my recent experience with Qatar airways, which isn't really good. I was flying back to India from Oviedo, I was given Boarding pass for connecting flights from Madrid and Doha, however when I landed in Madrid I learnt that the Madrid flight got cancelled, first thing when you know that the next connecting flight is missing, if I would have let know this before hand I would have cancelled my ticket and started next day, After landing in Madrid, I had to wait for 9 hrs to hear any update from staff which isn't a very good gesture. Also They didn't confirm which flight I would take next, this kind of uncertainty is too much for a woman travelling all alone. Please bear in mind that these things wouldn't happen next or they are planned better to communicate.I would like to claim reimbursement for the mayhem I been through

Cas-965746-y5f9k9 crm:[protected] - request for air ticket refund

Date: 5th september 2018
Client: +[protected]
Reservation number : u82xef / p2p8w7 / wm5e2r / n8ggy2 / unljeo / qmynsc

I am writing to you to raise an issue about: flights - departure to ireland from singapore changi airport

The issue that I have experienced was:

1) qatar singapore - did not allow us to board the plane despite we have evidence and invitation letters to study in ireland
2) qatar airlines firstly said doha issues - which transit will deny our boarding
3) then push further and said about ireland immigration issues despite we have proven the immigration websites malaysians are eligible to enter into ireland with (a) school offer letter (b) tuition fees payment
4) then said we need return tickets, and even we are willing to buy, they are not willing to assist us over the counter
5) never provide us any solutions, and never inform us the steps or suggestions to us until the gate closed
6) no knowledge in irish immigration for students and forbid all not to board and requested us to repurchase the tickets if we are still flying to ireland
7) students were delayed for the school reporting due to the ignorance knowledge and actions from qatar singapore changi airport, time and money were also lost due to these.

We request for the ticket money to be refunded as they have failed to provide us any resolutions nor helping us to reschedule to the next flight if they are still investigating on the legality to enter.

We have again repurchased the tickets with qatar and entered into ireland dublin with welcoming arms despite we do not have student visa. We want to show and prove to qatar this is not the first time we are traveling to ireland with a one-way ticket together with school's offer letter, invitation letter for payment paid in full.

Should your site is legitimate in assisting clients to sort problems. I would appreciate your reply soon and looking forward to hear from you.

It is on 17th September, around 2.30 pm, in Spain, Adolfo-Suárez Madrid Barajas Airport. We are a family of four. We are about to fly from Spain to Doha, transit Doha to Singapore. It was counter 915 at Madrid Airport, approx 14.30 pm. A lady of middle age at the counter insisted that we provide tickets to return to Malaysia as we r not Singaporean. She specifically told us that we r allowed 30 days visa to stay in Singapore, which we are definitely aware as we stay 2 hours car drive away from Singapore. She demanded we provide proof and delayed our luggage check in as she insisted she needed to check with Qatar if we need tix to go back to Malaysia. May I ask, if we r known to have 30 days to remain in Singapore, and only 2 hours of car drive away, why is she being definitely rude and demanding, that we need to return to our home country immediately? If I were to overstay, wouldn't I be in trouble with the Singapore government and not her? Once I leave Spain or Doha it is not within the means of either country let alone its counter staff to boss me with immigration issues! She delayed me twice. And insisted I give proof. I told her I have a driver awaiting me to send me back I need not take a plane. And in my 18 years of flying experience, this is the first time, I repeat, a first, I am asked to weigh my backpack. After all the hassle, she found a supervisor named Jorge which was kind enough to cover her and told us she just wanted to remind us. Seriously? What was her issue? If your staff was not trained geographically well, and does not know she is not an immigration officer do give proper training, she also needs to be nice to foreign races as she had to circle my name on the air ticket and tell each of us that that is our name...? Our flight QR150 was combined with Iberian Air that day due to their delayed flight and it was immensely packed. People were hand-carrying luggage that obviously exceeded weight and bulk, passengers were so rowdy. When we landed in Doha for transit, I do not know if it is not informed, but there was not enough transport to get everyone out of the plane, everyone waited for at least 30 minutes and became rather anxious due to so many passenger having connecting flights. Once transport was arranged everyone had to run. People flying for Germany were running mad. When we got to gate for flight to Singapore, it was last call. Shouldn't this be arranged beforehand if you r able and aware that 2 flights have been combined? First time with Qatar airlines, probably a last. Had high hopes that its one of the best airlines, turns out its just disguised, like a budget airline. Cabin crew on flight was excellent and pleasant though.
Disappointing.

We are mistreated, disrespected, humiliated infront of huge crowd and threatened that I will not board the flight. All this by just asking a simple question to verify why I was charged more than what I was told originally! We purchased round trip business class US to Qatar & round trip Econ Doha-Nairobi. I never been treated as bad as I was treated by Qatar Air staff in Kenyatta airport. I need to discuss my ordeal with responsible Qatar Airways staff.

My name is Antonios Margaris
Member ship number [protected]
Reservation code QOWJPX
Airline reservation code L34 UVG(QR)
E-Ticket number: 157-[protected].
I TRAVELLED ON THE 16/9/18 FROM ATHENS GREECE ARRIVING SYDNEY AUSTRALIA ON 18/9/18.
PICKED MY SUITCASE UP AND LEFT THE AIRPORT
ARRIVING HOME AND OPENING MY SUITCASE I REALIZED THAT IT WAS DAMAGED IN TWO DIFFERENT SECTIONS.
MY SUITCASE WAS MOT DANAGED BEFORE TRAVELING AND FAIRY NEW..I AM DISAPPOINTED TGAT I NEED TO GO THROUGH THIS EXPERIENCE AND PROCESS.
I would appreciate that my suitcase is replaced
Thanking you
Antonios margaris
My mob [protected]

I have purchased a return ticked from 8 September to 14 September Paris to Sydney

Due to health problems I had to change my ticket from 14 to 14 of October

I contacted from Sydney and made tgd payment

All looked ok until I received threatening messages that if I ont produce my passport and copy of my bank statement my booking will be cancelled

Qatar then indicated that this part of their procedure

Yet when I purchased my initial ticked I was. It subjected to similar treatment

I sent picture of my card reluctantly and requested to find out whether such request was made by Halifax Bank with whom I have an invoice going legal proceedings

I need to know in what basis I'm treated I'm such appalling manner when I had even a. Près to showcase my card prior to board the flight

Why I am subjected to threading and health damaging emails that my flight would get canceled when my account has even been debuted with tgd amount

Who gives you right to treat anyone to this appalling manner

For my court papers I need to know whether this request has been made by my bank ?

I shall insert a review on line as such a treatment is intolerable

Ms gale

Qatar airline crew have very poor knowledge about handicapped persons necessary items they need (medical electric scooter).
Medical electric scooter as a handicapped persons legs without it that person can't go anywhere (specially enjoy the vacation).
My wife and me are handicapped and must use medical electric scooter for go everywhere without it we stocked.
My wife and me from long time ago planned for this vacation and collecte the money very hard.
We had flight onSeptember 15 from LAX to Yerevan before we went inside the plane my wife explained for flight crew about that scooteres (doesn't need to separate any thing from that scooters just send those to cargo and in destination return those to us)
but they detached the battery from those scooteres and gave us inside the airplane during the flight and made lots of problems to carry that heavyweight to our destination,
I have to note we had fight before this but just they took the scooteres to cargo and return that's it. But this is not the end of the story
After that problems and hard time in destination they gave us two medical electric scooteres with one battery and forgot to send the second battery. Right now we stocked inside the hotel because we had to enjoyed this vacation together I couldn't go outside without my wife or opposite.
We called to Qatar line office they had to send that battery to us but until now they don't send that battery to us (today is September 19 we Loaned on Sep 17) these days every time they promised us to send that battery but we didn't receive it yet. I don't know is it true or no but today they told us they gonna shipped it to us today and maybe tomorrow we can received it tomorrow night.
Now I want to know who's gonna to repair all of this damages and our dreams, who is responsible and why we have to pay all of this
Costs. They broken our dreams even now they don't want to pay attention and send that battery fast. Still we have to stock inside the hotel with lots of headaches costs just for some people ignorance and mistakes because they don't want to listen to the handicapped persons.
If you you need more information and documents I can send it for you but I'm sure you have all that information and calls records.
Thank you
Arcen Pastahian

Hi

I am truly disappointed with Qatar Airways after some of the following events took place prior to boarding my flight and then whilst on the flight.

This is the first time I choose to travel with QA and also persuaded my parents to use the same airline who flew couple days prior to me. Please see my flight details attached

As I arrived to the check in departures gates I was asked to check in at the business section. Your colleague asked me to put my hand luggage onto the weigh scale and then shortly after my check in luggage. He informed me that I had extra 3 kg in hand hand luggage (10 kg) and I need to remove some stuff into my check in luggage as that only weighted 16kg. I informed him that I am unable to do this as I'm carrying two laptops and it's not possible for me to have them checked into the check in luggage. His instant reply was until you don't reduced the 3 kg I can't check you in. I asked him the reason why he was persistent on the extra 3 kg in my hand luggage as this is not the first time im flying and no other airline has ever checked or raised minor concerns. In fact when I came to drop my parents couple days ago both their hand luggage weighted 9-11 kg and no one raised any questions. So why there is a sudden change today?

His reply was due to health and safety we cannot allow any passenger to have more than 7kg in their hand luggage as if this luggage was to fall on someone's head it can seriously injure them. As I was trying to find a solution for my problem I saw a business class passenger carrying hand luggage of 15kg and he was asked no questions which I found abit strange.

So I asked your colleague how comes he's allowed to carry 15kg hand luggage but I'm only allowed 7kg?
His answer was because he's travelling business class the airline allows it. I said that's fair enough but coming back to the health and safety issue which you raised earlier about each hand luggage to be capped at 7kg due to serious injuries etc have now all of a sudden been waived of because he's paying extra for his flight compared to me?

He did not have an answer for the above and said I'm sorry but before I can check in your luggage I need to see your hand luggage at 7kg.

I am travelling for a wedding and was in a really joyful mood this morning however after the above incident took place it completely ruined my entire trip. I couldn't believe QA policy changes according to how much money someone is paying for their flight. This is absolutely disgusting ethics for such an airline who has been rated 5 star to operate under such policies.

Furthermore, once I got onto the plane i realised my handheld device for controlling the media module wasn't working and my dinner tray did not fully open. I reported the issue twice to the staff on board and was asked to use the facitlies next to me as that seat was empty. I like to sit by the window seat as I like to enjoy the view outside. Trying to use the seat media screen next to my seat resulted in straining my neck. Now I have a pulled muscle in my neck due to tilting my head to one side.

I appreciate I've heard many positive reviews about your airline and hence I wanted to experience it myself, however having explained the above two incidents which just took place has completely changed my opinion and ruined my trip so far. I believe it was necessary to highlight this points hence I choose the option to send an email and make you aware how business passengers are treated completely different to economy passenger only because we don't pay a premium fare as compared to them and the airline is willing to jeopardise the health and safety policies for them but not for economy passengers.

Kind regards
Amrit Aggarwal

I had a flight on Tuesday at 9:55 from multan to Doha. I went in at 8:30 and the staff start checking my bags and after 30 mins they said you can go and when i reached on counter at 9 they said check in is closed and because of that they didn't let me go. Ridiculous service staff doesn't listen. A bad service i have ever had since i started going UK. Never expected that much bad service.

To whoom it may concern,

I would like to file a complaint against the quatar airways colleague who was performing the duties at the check in desk in Budapest for the flight QR 202 from Budapest to Doha on June 28, 2018.
He informed me at the desk that he is not going to allow me board the flight as I could not present him a flight outbound from Thailand which was my final destatnation that day.
I had a flight from Budapest to Doha, Doha to Bangkok, Bangkok to Krabi on June 28, 2018.
The return flight was a flight from Cochi to Budapest on 16th of August.
Booking reference KHP4AZ.

He informed me that he is not going to allow me board the fligh as I can not present him an outbound ticket from Thailand.
I have discussed with him that Hungarian nationals such as myself, are allowed to stay without Visa in Thailand for 30 days. Moreover there is a possibility to extend this in Bangkok up to 90 day. He agreed with me on this, he even said that there is a note on this in the system. He however still did not let me board the flight although I told him that my travel plans within Thailand are not fixed, I may even choose to leave the country via bus as I have done before, when I have visited earlier.

He was however adament, that I have to present him a flight number for an outbound flight else he will not let me board the flight.

Under the pressure of the possibility of loosing the flight I have decided to immediately buy a ticket which would satisfy this irrational demand that he was making, to ensure that I do not miss the flight to Doha.

I bought a flight from Krabi to Cochi through Kuala Lumpur for the 29th of July 2018, showed him the booking number which he barely looked at.

Considering the above facts I am requesting you to ensure the refund of the above outbound ticket from Thailand on the grounds I have explained above.
Additionally I am requesting for compensation for the stress caused by this irrrational treatment of the clerk, when the legal regulation clearly enabled me to keep the trip more flexible as I have planned initially.

Looking forward to your response on the above.

Best regards,
Gabriella Zaharia

I am writing in regards to our recent flight taken with Qatar Airways on the 03 Sep. (J46WHJ TAYLOR). Sequence of events is outlined below:

03 Sep - Myself, my husband & son checked in 3 suitcases with Virgin at BNE Airport. All bags were checked in through to Rome FCO.

03 Sep - arrived in PTH, had to check in with Qatar to get boarding passes only, as BNE was unable to issue them at the time our bags were checked in.

03 Sep, we were advised prior to boarding QR 0901 that our bags may not get on the same plane as us, as the transfer had not been done correctly. We were advised at the gate that Qatar would do everything they could to get them on.

04 Sep - arrived at FCO, no bags. Stood in cue waiting for 3hrs to submit claim in order for our bags to be bought forward to FCO. We advised them we were only in Rome for 5 days before going on a cruise for 11 days.

04 Sep - we were required to pay extra for our transfer due to the 3hr delay at the airport submitting baggage claim. Extra cost incurred.

We have had tours booked and due to our bags not arriving we were unable to do the tours, due to lack of clothing. We have had to purchase clothing and toiletries due to our baggage not arriving.

We have had to make numerous phone calls to track what is happening with our bags and not once received phone calls advising us where and what was happening with them and when they were likely to arrive. We have had no bags now for 5 days which is unacceptable.

We are requesting reimbursement for all costs incurred as a result of our delayed baggage, including transfer costs, cost of tours unable to attend, purchase of clothing and toiletries. These costs may very well increase if we don't have our bags by tomorrow morning.

Our return flight is also with Qatar Airways and we are hoping to not have the same issue on our return home. Whilst we will enjoy our trip, there has neen much undue stress placed on all of us, and we have lost alot of time trying to locate and have our baggage delivered, when we should have been enjoying our short time in Rome.

The likelihood of recommending Qatar Airways at this point in time will not be happening

We are still waiting for delivery of our baggage and we depart Rome tomorrow 09 Sep 18.

What was going to be a great trip with the family, has not had a great start. Not happy

My partner and I boarded the QR905 at approx 8:20pm in Melbourne and we are currently sitting on the plane still at 11:41pm due to engine problems with the plane and now with this inconvenience we will not be able to get our connecting flight to Amsterdam due to this issue!

This has now ruined the start of our holiday and I'm not overly happy with the way the issue has been announced to myself and other customers on the plane on what's happening and roughly when we will be up in the air again, if these types of problems happen Qatar airways needs to have a backup so people are not waiting for such a long time..

My chair was jammed and would not recline at all on a 15 hour flight home after having been on two previous flights. Was very uncomfortable and no one would help or accommodate in any was and as apparently there were no seats available for me and my parnter to sit near each other. And the only thing offered to me was drinks which are complimentary anyway. Due to my back issues this was a big problem for me. It was a big disappointment as I had heard good things about Qatar. Very disappointed! On top of that they weren't very accommodating and when it would be our chance for a choice of meal there was nothing left to choose from. Kids everywhere around us screaming and crying and kicking my chair also. If it was only a couple of hours I wouldn't have minded too much but this made my experience a terrible flight.