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Quick Credit Score / Callcredit Consumer review: fraud scam 95

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2:22 pm EDT
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This company initiall charged me £29.95 without my knowing and as soon as I found out I cancelled my membership and also called my credit card company. The credit card company contacted them and confirmed my cancellation but the following two months another £29.95 twice was taken. I am now in the process of disputing these charges.
This company quickcreditscore.co.uk do not offer any service apart from scamming your credit card out of money. This is a rip off scam company and should be reported to the trading standards. None of their e-mails give you any responses back. Warning: do not have any dealings with this website or company

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The complaint has been investigated and resolved to the customer’s satisfaction.

95 comments
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bbir
poole, GB
Jul 16, 2009 7:58 am EDT

It's true. And if you call them they'll say they're a business but they're fraudsters. I was surprised when I started getting billed from a company I hadn't even heard of. Apparently I had signed up using a different service (part of the same company) and they had passed on the details of my credit card to this quickcreditscore site. Anyway I cancelled it again after the first payment came out and also sent an email back to them requesting them to put the money back in otherwise I would contact the bank. Then I was even more surprised when a second payment came out for another £19.95! Called them and they said they didn't receive an email. Haha. Just called the bank who had heard of this "company" and were sounding a little pissed off with them as well and they said we'll get the money back from them. Problem solved (hopefully)!

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Doreen Robertson
West Lothian, GB
Sep 30, 2009 2:27 pm EDT

Just had £19.95 taken from my account twice by quickcreditscore as I had apparently signed up for their "membership"! No hope of getting my money back but have cancelled "membership" with immediate effect. I have put it down to another bad experience but in this day and age to exploit innocent people in this way is outrageous!

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Georgina Ryan
menai Bridge, GB
Oct 01, 2009 7:51 am EDT

i answered an invitation to try out a FREE credit score. I receeved no paperwork or notification but have found out that £24.95 is being taken from my bank account every month. The only way i can stop this is by closing my account and opening a new one. This means i have to contact five outgoing debits and eight incomeing credits ... nightmare.

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mikthefinn
US
Dec 08, 2009 6:53 am EST

Very dubious marketing techniques led to me being charged £19.95 even though I emailed the company to remove all details of mine from their database. the company cancelled my 'membership' once I called to complain but refused to refund the payment taken as apparently they think it's fair to keep it anyway. - Steer well clear of this company and their website - they may operate legally but they obviously have very low moral standards.

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Terence Pearson
Newport, GB
Dec 22, 2009 8:33 am EST

This company has been taking £19.95 monthly from my account without permission

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keith james culley
Carlisle, GB
Dec 23, 2009 5:27 pm EST

as with other people, i have had £19.95 taken from my account without my consent or knowledge.i loked at their website but did not take any steps to open an account with them(not to my knowledge) and how they got my bank details i dont know.
keith culley [protected] keithculley@sky.com

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J M Bryant
Cleethorpes, GB
Jan 01, 2010 10:11 pm EST

This company just STEALS money from your bank account.

Complaintmaster
Complaintmaster
Camarillo, US
Jan 02, 2010 12:57 am EST

Sorry for my lazyness just I don't want to type a lot since my hands hurt. Anyways, here is what I said to another person with the same problem.

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So you were scammed I guess by freecreditreport.com or in your case one based in the UK? Typical. Even though I haven't, there was this video or documentary I saw about what to do about credit score and junk. It said that NEVER go to freecreditreport.com or any other company that gets the all 3 report. Even though you pay more, you go directly to Equifax and the other 2 and pay the $15 separate to a total of $45. It says that otherwise you will ended up being scammed by free credit or any other "all 3 firm". Hope this was use to you so that way you can get an accurate credit score without the scams of a monotonous scam artist. Sorry if the big 3 credit bureaus aren't in the UK but I hope you can find some sort of way to find a big 3 in UK.

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Gayle Harding
South Hetton, GB
Jan 02, 2010 5:21 am EST

i applied for the free trial and did not sign for monthly credit scoring-my bank account has been debited £29.95/99 which i did not want or authorise! i want this refunding and my account cancelling which i did not want in the first place if this is not done i will be seeking advisement from a solicitor and sending an e-mail to watchdog asking them to investigate - i just wunder how many other people your company has done this to and it needs to stop!

G Harding

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michael john hughes
Wrexham, GB
Jan 16, 2010 4:44 am EST

you have taken 19.95 from my account with out my consent ps phone me on [protected]

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m wall
Haywards Heath, GB
Jan 21, 2010 9:57 am EST

if anyone needs to cancel with these cowboys you can call [protected] or as i did get my bank too. speak directly to miss rhina roy she is very helpful. they cancelled straight away and within 10 days refunded my account £19, 95. good luck. if you do need to view your credit worth, your bank will do it. simple.

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a.lever
Oldham, GB
Jan 27, 2010 4:53 am EST

i cancelled my application via an e mail i was sent as i was led to believe this was a free service i would like a refund

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Rodger Walker
Leeds, GB
Feb 23, 2010 5:22 am EST

I saw this advert while I was e mailing. (How come the website allows this company to advertise?)
I gave my bank details ( have learnt to be totally cautious in future!) but got no reply of any kind and thought I had failed to register and forgot about it. I noticed a couple of months later that they were taking money from my account.
I emailed them and pointed out that they had never given me a service of any kind and certainly not any way of accessing their service.
They agreed to cancel my subscription but refused to refund any money. I t˙en sent them a registered letter saying I would be taking them to the small claims court and pointing out they would need to appear in Leeds (where I live) and that I would be producing to the court prints form the QCS scam website. They wrote back immediately and agreed to pay back all my money, which they have now done!

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sowmyakk
chingford, GB
Mar 09, 2010 1:04 pm EST

hi i donno when did i subscribe with this website, and now my account has been deducted by 19.95 £. kindly please please am begging u to give away my money and CANCEL MEMBERSHIP IN THIS SITE for god sake.
please help me out.i cant bear this huge amount to go away just like that.please see to this .
hope 2 hear u soon
thank u

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Christine Thornton
Scunthorpe, GB
Mar 10, 2010 12:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

direct debit of 19.95 taken out of my husbands account never heard of the company. would like fill reimbursement. what can people do to stop this?

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dylanbarnes
manchester, GB
Mar 26, 2010 7:35 am EDT

how can i get the £19.95 refunded to my account? this has really pissed me off today

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Christine Thornton
Scunthorpe, GB
Mar 27, 2010 6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

we have for the last 2 months had 19.95 deducted from our bank account 4 times totally pissed off nobody seems to be doing anything to stop these people. WHY

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wilkins
GB
Apr 05, 2010 10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

this company are faudulantly taking 19.95 from my debit account as a card purchase and i have had no dealings with them

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Customer Service Advisor
London, GB
Apr 09, 2010 3:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Member,
We have read your comments and would be more than happy to answer any question you may have. We are always looking for ways to improve our service and your input is welcome.

Please contact our Customer Service team who will be happy to assist you.

Email: contact@quickcreditscore.co.uk
Phone: [protected]
Fax: [protected]

Our contact centre is open Monday - Friday between the hours 9am to 5pm, excluding Bank Holidays. All calls are normally answered within one minute of you calling us.

If you call out of hours please leave a voice mail with you details and we will call you back within two working days.

Kind Regards
Quick Credit Score, Customer Service Team

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wilkins
GB
Apr 10, 2010 12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i contacted this company after speaking with my bank and was met with a very arrogant response and the promise of an email, confirming a so called canx of an account i disagree i have with them, has not been forthcoming

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subin74
Reading, GB
May 03, 2010 6:43 am EDT

quickcreditscore.co.uk were charging me £19.95 every month from my debit card and i do not have any idea. I was shocked when i realised it was since last five months. This site is totally fraud and be aware to every one . this is totally fraud and scam to the public and the government and bank is aware of this but is not doing anything and they just need a commission and tax.

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Peter Clarke
Berkhamsted, GB
Jun 14, 2010 10:55 am EDT

Yup, I've just noticed £19.95 x 2 charges in June a nd 1 x £19.95 in May charged and I don't know who these people are, I certainly haven't requested anything from them, I don't think I've even been on their website.
I've called them and they answered and 'cancelled' my subscription, the bloke there said his name was Germain Hussain, I don't believe that's his real name for a moment.
I've also cancelled my credit card and got another one.
Isn't anyone going to do something about this.
It's the small claims court for this one too.

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Brian Whitmore
GB
Jul 27, 2010 6:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just had £14.95 taken out of my account. Ihave phoned them and was told I had ordered on the web. Not so but was refused a refund. What a scab scam company.
Brian

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chowarth
stockport, GB
Sep 11, 2010 6:10 am EDT

this company has taken £19.95 ount of my account. i have not authorised this transaction and do not know this company.

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tizer1980
ball green, GB
Oct 25, 2010 10:07 am EDT

I have never even heard of this company until i checked my online bank statement and noticed two charges of £14.95 taken two days apart, i immediatley rang them and was told that i had registered online two month previous to these charges been taken and they had sent me numerous emails and letters, none of which i had recieved, they couldnt tell me the addresse the letters had been sent to or when the emails were sent, i asked to speak to a manager and was told i couldnt, then they told me they would give me my login details and password to log in to the account, which i told them i wouldnt do as i had never logged in before and didnt want it showing up on there system that i had, they wouldnt tell me my own addresse but would happily give out account details? This company is a total scam! Avoid them like the plague and report them!

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tizer1980
ball green, GB
Oct 25, 2010 10:10 am EDT

i too have never heard of them and they jst took two payments of £14.95 two days apart, judgin by the post on here they been doin it for years!

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Sharron Evans
GB
Oct 27, 2010 5:00 pm EDT

i have had the same thing done to me, i have never been on thair site, nor ever heard of it until i to had 2 installments of 14.95 took out of my account.how the hell do they get your bank details as i have never given it to anybody especially anything to do with credit scoring

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manish mahajan
london, GB
Nov 02, 2010 10:15 pm EDT

it happened with me today...2 transaction of 14.95 pounds with name of quickcreditscore.co.uk and rewards.co.uk have been dne today ...which i dont remember..its a total scam..i never did it ...i am wondering how can they do it..do anyone have idea how to recover it ..?

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lolliebabee06
Nottingham, GB
Nov 09, 2010 5:55 pm EST

I HAVE JUST HAD 47.50 TAKEN FROM MY ACCOUNT FROM THEM AND I AM VERY PISSED OFF AND I AM GOIN TO CONTACT THEM COZ I WANT MY MONEY BACK

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renzo61
Corby, GB
Dec 08, 2010 4:38 pm EST

quickcreditscore.co.uk are taken monies from my bank account using my debit card.this is a second time they have taken £14.95 GBP. I have not signed any agreement or given them any bank card details.

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adaptiveaffinity
GB
Dec 09, 2010 11:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear renzo61,

I am a representative from Adaptive Affinity Ltd (which operates the Quickcreditscore program). Firstly I would like to apologise for your experiences to date. It is important to keep our customers central to everything that we do. We always ensure that our product offerings are clearly set out on our sign up pages and our aim is always to be transparent in all that we do. To further ensure clarity we also send welcome emails to the email address used to sign up to the programmes, which set out key information and highlight our quick and easy cancellation policy.

If you have any more queries regarding this matter, then you (and all other readers of this post) may use any one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

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Miss sarah Dudley
Basingstoke, GB
Dec 17, 2010 1:56 am EST

I clicked on free crdit score trial and obviously had to put my personal details and bank account details in.I received NO CREDIT SCORE AT ALL. I wont be ripped off.I have to pay for care @ £8 ph and for these theives to take the only precious money i get on BENEFITS is totally DISGUSTING.If i am not reimbursed within 10 days i will report them to the authorites as this is not the 1st time it has happened, ive found out!

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adaptiveaffinity
GB
Dec 17, 2010 4:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Miss Dudley,

I am a representative from Adaptive Affinity Ltd (which operates the Quickcreditscore program). I genuinely apologise for your experiences to date. We work closely with our partners and honour our offering, and it is our aim to be transparent in all that we do.

In order to receive your credit report you needed to complete an additional verification process, credit reports due to the sensitive nature of the information they contain are not automatically sent upon sign up to the programme. Quick credit score always ensure that our confirmation email includes key information on the next steps to take and highlights our quick and easy cancellation policy.

We ask that you email your details to this address: contact@adaptiveaffinity.com (including your membership number and your full name and post code) and we will look into this matter for you and either get you access to your credit report, or alternatively you have the option to cancel your membership.

Adaptive Affinity’s professional Customer Service team is standing by if you wish to discuss this matter further. If you have any more queries then you (and all readers of this post) may use one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

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julijudi
Nottingham, GB
Jan 07, 2011 9:17 pm EST

Quickcreditscore is fraud company and it's frustrating that their victims has nowhere to seek for help. I just checked bank statement and noticed that a direct debit has been set up "quickcreditscore" without my knowledge and they have been taking 14.95bps from my account for more than 4 months. I called their office to complained and was told my name was not on their database that I should mail my card no to them. What worries me is how do they get my bank details as I have never had any transaction with them. Can anyone advice me on what to do to get back my money from "Quickcreditscore"?

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Julian Foenander
GB
Jan 24, 2011 2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have also been scammed and when I rang my bank Natwest and told them about it they were not at all simpathetic towards me and this is the frauds team at NATWEST . would you believe it? Julian Foenander

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Paulfairclougha
Dunstable, GB
Jan 24, 2011 3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Something needs to be done about this company.I have been scammed out of 100 pounds in total coming out of my account and when I complained to my bank LLoyds they basically told me it was my fault and I must phone Quickcreditscore and cancel .I initially from a pop up enquired about my credit rating and paid for it not realising it was actually a subscription service. What also points towards dishonesty is that you get absolutely no communication from this company once you enquire. This really needs to be investigated does anyone have the name of an agency that investigates this type of scam

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francesG
Lon, GB
Feb 07, 2011 4:12 pm EST

I can't believe that in 2 months this company have debited 14.95pds each from my account. I have called them to let them know that i sent them a mail to cancel my membership the same day which i got a reply to and asked for a refund. They said that they don't have the reply on their data and i won't be refinded. I am so furious and astonished because they are misleading and Scam. Its so annoying that i deleted their reply but i have the mail i sent to them because i am willing to sue them. I have just ordered my bank to stop them and if this repeats again, God help them.

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francesG
Lon, GB
Feb 07, 2011 5:10 pm EST

I can't believe that in 3 months this company have debited 14.95pds each from my account. I have called them to let them know that i sent them a mail to cancel my membership the same day which i got a reply to and asked for a refund. They said that they don't have the reply on their data and i won't be refinded. I am so furious and astonished because they are misleading and Scam. Its so annoying that i deleted their reply but i have the mail i sent to them because i am willing to sue them. I have just ordered my bank to stop them and if this repeats again, God help them.

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traci111
wallasey, GB
Feb 08, 2011 6:50 am EST

i have had 14.95 taken out my account my quick credit score and again by there rewardsnow sister company its a disgrace total scam you done even get to see your bloody credit file, they must be making a mint from the public and yet when contacted your not on there database i hope you all get locked up and they keys thrown away, some people are just making ends meat and that 14.95 puts food on the table for a week.

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ggaarreeddrree
Weston-super-Mare, GB
Feb 10, 2011 8:29 pm EST

I went on my internet banking to check my account when a pop up come from who i thought was my bank for a free credit score i noticed after puting my card in then reading there terms and cons that it was not hsbc but by then it was to late i have now just seen 14.95 taken from my account how can it be stoped.

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  2. Quick Credit Score / Callcredit Consumer phone numbers
    +44 333 344 1785
    +44 333 344 1785
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