Raffaello Network’s earns a 1.9-star rating from 23 reviews, showing that the majority of luxury fashion shoppers are dissatisfied with their purchases.
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thanks giving scam
the website marks all prices 20% higher and then posted a 20% off three day sale, their sale prices are higher than the original prices before the sale. Please spread the word and let others beware of this scam. my advise is stay away from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
item never received but charged - fradulent
Stay AWAY from this company. My credit card was charged TWO days after i told my order was cancelled due to the item being out of stock. Now they tell me it will take 4 weeks to get my money back!
Garry:
Order # 258XXX was cancelled due to out of stock, and my credit card was charged after i was told it was refunded. It
was charged on Feb 10.
Call accepted by representative Dawn.
Dawn:
One moment please
Dawn:
Thank you for your patience. I am logging into the banking system now. This should only be a few moments
Garry:
ok thanks
Dawn:
this should only be another few moments
Dawn:
I have contacted the offices in Italy. It does appear that amount was inadvertently moved to our account but was then
immediately refunded
Garry:
it does not show a refund
Dawn:
I am checking again with the offices in Italy
Garry:
shows charged on feb 10th
Dawn:
The money will clear back into your account within no more than 4 weeks. We regret we cannot speed up the transaction
process as it entirely depends on the bank
Garry:
that is unacceptable
Dawn:
I can send you a copy of the banking information by email if you like
Garry:
I did not purchase from your company hoping to provide you a loan for 4 weeks. that is a lot of funds to hold from my
budget.
Dawn:
I can send a copy to enable your bank to see the money is released, if it will help to speed up their processing time
Garry:
send what you can but i will be filing complaints and recommending others do not purchase from your company
Dawn:
That is your choice sir, however the money is refunded and the time it takes to show in your account is dependent on
the processing time for your bank
Garry:
It should not have been charged after the order was cancelled due to you running out of stock.
Garry:
that is very poor service.
Dawn:
Please do be advised that if a dispute is filed it does take longer to receive the money
Garry:
Hopefully others will not be subjected to the poor service then.
Dawn:
The charge was immediately released and takes no longer to process into the account than does the release of the
authorization
Dawn:
I do understand your opinion, but most others do understand the processing itme and are able to get their baks to
speed up the processing time when we send the information
Dawn:
Do you wish a copy of the information?
Garry:
yes.
Dawn:
I will send it to the email address in your order now
The complaint has been investigated and resolved to the customer’s satisfaction.
I just got charged for purchases I did not make, 385.36 worth. I called my bank and they told me the payments were pending and I have to wait for it to clear to make a dispute. I called the 800 and had to leave a voicemail. Will I hear from them.. I have no clue from these reviews.
They did the same to me. The keep commiting fraud after fraud! They should be out of business
Raffaello Network has been in business for over 16 years. We, as our name implies, network with licensed high end boutiques throughout Italy.
I have just been duped by Raffaello Network and i am extremely fraudstrated. I paid $112.00 for a T-shirt and returned the product immediately. I got an email of the Refund coupon of $77.00. I was shocked. I read the website that states that you only get 90% back and by my calculation the refund is not what i was expecting. To make matter worse, the phone is never picked up, email never replied, and the coupon they sent me was not working. I am looking for a way to reach out to them.
Raffaello Network is not a legitimate seller of any of the brands on its website. It is selling high quality fakes, models that often don't even exist in the true collection of the designer, so please check the real collection of the designer before buying.
If you go to this place anyway, at least you'll know that you will get a fake, and you will the judge of what price you want to pay for this.
My references are my from my own research, including contacting designers, and authenticing a pair of shoes I bought from Raffaello Network (logo obviously applied reverse, unusual hill, unusual tag, unusual label, and model number that simply doesn't exist). Please beware.
You should read and ask questions before placing order. And this was an accounting issue as it seems. Dawn seemed to assist you- you took out frustration on her, and she corrected it. You should be thankful she researched the information and fixed it. He probably did get refunded but does not want positive info back. Go on and ask them because they can answer that... seems he is complaining to complain.. get a life and do not post unless you have all facts to post!
do you finally get the refund?
awful company
I had purchased 2 pairs of the same Prada shoes in different colors. They were thong type sandals. Both pairs broke - the thong part came completely out of the sole (a clear defect in the design of the shoe itself). People do not expect to pay nearly $400 for a pair of shoes and then have them break. It was the first time I had worn one of the pairs. I returned the first pair (at my shipping cost of over $40) to Raffaello in Torino, Italy. They did refund me for these, however not the shipping cost. I returned the second pair however, I had already broken down the box the shoes came in. Because I do not have the box to return to Raffaello - they are refusing to refund me and are warning me not to try to work with my credit card company to try to get the money back from Raffaello. On top of this - their customer service is horrible to work with. I highly recommend to everyone - to never do business with Raffaello - I am out nearly $400 after shipping the broken shoes back to Raffaello in Italy. This company has lost any future business from me and many current or potential customers I will share this horrific experience with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered a shirt Christmas time which was too small. Been contacting them since to return they said they have a problem with returns and to wait until 20th February. Rang the customer number , no reply just a automated message!Send numerous emails and now no reply.
Just want a refund.
I had order shoes charged me hk $1044
They are not responding of mails whatsapp
The order no is 1729375 i had placed a order 20/8/23 … the website showing item expected at our shipping facilities… atleast tell me how much tym it will take till what date i will recieve or shipment will be courier
It is more than 2 month which I’m trying to send two order back with a value of 1500. No response. It is a frode, this is a genuine feedback please do not make my same mistake
Tory burch shoes were ordered few months back and they charged the amount but never called back or contacted.That rose a suspicious feeling and they were tried to contact but nothing happened.Money was drawn back through bank but it is confirmed that its a fake fraudulent company.
i bought 29 may 2012 2 pairs of prada shoes and i sent bank transfer raffaello network company bank account they said to me when we saw the money our bank account then we will send shoes.5 june they sent to me email and they said we don't have size one pair shoes that i want.i chooses another shoes and i sent email which shoes i wanted today 6 june but no reply.DONT BUY ANYTHING
HEY PEOPLE GROW UP WE ARE IN THE WORLD OF TECHNOLOGY - YOU BUY ONLINE... READ ALL THE FAQ'S AND HELP SECTION... OR DID YOU NOT DO THAT WHEN GROWING UP? WELL IT IS RETAIL THE COMPANY SETS THE RULES - YOU BUY FROM THEM YOU ABIDE BY THEM... GROW UP AND BUY SMART WHEN SHOPPING ONLINE!
Ummm, Amy. No online retailer should take 3 months or anywhere near that long to tell a customer that they are out of stock on an item they purchased. That is absolutely ridiculous. You must work for this Rafaello Network because everything you say is totally biased and ###ic to be quite honest. And not accepting a return because of a box? Come the F#@$ on...
### GAY!
I guess people should read their refund policy, as I have just done so, from this posting... I was curious. It stated they do not accept when damaged . And they do offer their own DHL at their charge. Still better than Nieman Marcus! Try them they are worse. Bluefly, even more frustrating. - as for the person whom did not get notified of out of stock... read the fine print on Neiman marcus they handle out of stock the same way... SUCK IT UP PART OF ORDERING ON LINE. This company RN has been awesome to me and many people in my circle.
THEY SUCK, ORDERED PURSE TOOK 3 MONTHS BEFORE THEY TOLD ME "WE, ER OUT OF THEM"
THANKS ALOT FOR WASTING MY TIME WHEN I COULD HAVE PURCHSED FROM SOMEONE ELSE!
BG OR NM WHICH HAS GREAT SALES ON DESIGNER PURSES PRADA. MARC JACOBS ETC.
AND RAFFEALO INFATED PRICES SUCK, I STICK WITH NEIMAN MARCUS AND BERGMAN WITH 30 TO 51% OFF!
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Raffaello Network Contacts
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Raffaello Network phone numbers+1 (800) 570-2185+1 (800) 570-2185Click up if you have successfully reached Raffaello Network by calling +1 (800) 570-2185 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +1 (800) 570-2185 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +1 (800) 570-2185 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +1 (800) 570-2185 phone numberUSA and Canada+39 111 962 0808+39 111 962 0808Click up if you have successfully reached Raffaello Network by calling +39 111 962 0808 phone number 6 6 users reported that they have successfully reached Raffaello Network by calling +39 111 962 0808 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +39 111 962 0808 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +39 111 962 0808 phone number100%Confidence scoreItaly & Other Countries+61 18 008 05 71+61 18 008 05 71Click up if you have successfully reached Raffaello Network by calling +61 18 008 05 71 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +61 18 008 05 71 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +61 18 008 05 71 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +61 18 008 05 71 phone numberAustralia+44 800 285 1788+44 800 285 1788Click up if you have successfully reached Raffaello Network by calling +44 800 285 1788 phone number 2 2 users reported that they have successfully reached Raffaello Network by calling +44 800 285 1788 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +44 800 285 1788 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +44 800 285 1788 phone number100%Confidence scoreUnited Kingdom+31 800 0222 503+31 800 0222 503Click up if you have successfully reached Raffaello Network by calling +31 800 0222 503 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +31 800 0222 503 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +31 800 0222 503 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +31 800 0222 503 phone numberNetherlands+852 800 905 276+852 800 905 276Click up if you have successfully reached Raffaello Network by calling +852 800 905 276 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +852 800 905 276 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +852 800 905 276 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +852 800 905 276 phone numberHong Kong+49 800 366 3277+49 800 366 3277Click up if you have successfully reached Raffaello Network by calling +49 800 366 3277 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +49 800 366 3277 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +49 800 366 3277 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +49 800 366 3277 phone numberGermany+33 805 638 444+33 805 638 444Click up if you have successfully reached Raffaello Network by calling +33 805 638 444 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +33 805 638 444 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +33 805 638 444 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +33 805 638 444 phone numberFrance+34 800 099 525+34 800 099 525Click up if you have successfully reached Raffaello Network by calling +34 800 099 525 phone number 0 0 users reported that they have successfully reached Raffaello Network by calling +34 800 099 525 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +34 800 099 525 phone number 0 0 users reported that they have UNsuccessfully reached Raffaello Network by calling +34 800 099 525 phone numberSpain+39 342 851 9984+39 342 851 9984Click up if you have successfully reached Raffaello Network by calling +39 342 851 9984 phone number 1 1 users reported that they have successfully reached Raffaello Network by calling +39 342 851 9984 phone number Click down if you have unsuccessfully reached Raffaello Network by calling +39 342 851 9984 phone number 1 1 users reported that they have UNsuccessfully reached Raffaello Network by calling +39 342 851 9984 phone numberWhatsApp
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Raffaello Network emailscustomerservice@raffaello-network.com100%Confidence score: 100%Supportkundendienst@raffaello-network.com84%Confidence score: 84%sac@raffaello-network.com80%Confidence score: 80%china-customerservice@raffaello-network.com79%Confidence score: 79%supportatencionalcliente@raffaello-network.com79%Confidence score: 79%supportjp-customerservice@raffaello-network.com78%Confidence score: 78%supportru-customerservice@raffaello-network.com78%Confidence score: 78%supportjp-jp-customerservice@raffaello-network.com77%Confidence score: 77%supportserviceclient@raffaello-network.com77%Confidence score: 77%support
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Raffaello Network addressPiazza San Carlo 206, Torino, 10121, Italy
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Raffaello Network social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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