Rainbow Shops’s earns a 1.3-star rating from 154 reviews, showing that the majority of customers are dissatisfied with purchases.
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Clothes, shoes
Ummm where do I start I shop at you guys stores often I purchased a dress and shoes for Mother’s Day and the shoes broke and the dress ripped completely on the side what an embarrassment not to mention I was at a restaurant can someone please tell me what’s going on with the clothing lately everything has holes don’t even notice into it’s time to put the stuff on I’ll like a full refund for all my things please. Maybe if they stop putting a thousand of those security things on their it would’ve happened 😡
Accountability 5/4/22 Concord Walmart plaza
I'm a regular at rainbows I love the store.. but today I'm sitting here a950 am it's now 10 :20 am n nthe store is not open .. I guess we open the store whenever we want around here .. and also why are all rainbows closing at 8 pm I would shop much more if I could stop by after work sometimes but there always closed rite at 8 on the dot. So we can close up on schedule but can not open on schedule .. I only had 30 minuite today before work bc after work rainbows is closed .. I was going to shop but now I have to leave n won't be back ... I just want to shop ... !
Desired outcome: The store is open during business hours at least !!
Unprofessional conduct of customer representatives
I am filing a complaint against the store located at311 S Slappey Blvd, Albany, GA 31701 I was treated very poorly as a customer I was demeaned shamed for being overweight and made fun of by customer Representatives. I walked in I wanted to purchase a dress for church that was on the mannequin . I was then told oh my God that dress is way too small for you I said but I'm wearing a medium and it's stretchy then the customer representative pointed to another female and said she's way smaller than you and she can't even fit it and they began to make comments about me. I felt like I was being racially profiled and demeaned however I needed a church for dress so I continue to shop I stepped out to the store to get money out of the ATM and came back in upon finding clothing and standing at the register another customer walked in that was at least two sizes bigger than me she was purchasing a shirt that was clearly really small they did not make any mention to her or demean her or put her down I believe that I was mistreated and demeaned this woman was also African-American that walked in and I believe that's why they did not treat her the way they treated me I do believe I was racially profiled and demeaned and treated very poorly as a customer. The goal for a customer representative is to encourage customers to come back and purchase items not discourage them and make them feel demeaned. I am a frequent customer and I make large purchases however after yesterday's experience I will not be returning . I also would like to point out that the representatives were fairly huge and for them to shame me for being overweight or conduct themselves the way they did was highly inappropriate and unprofessional I and making this complaint to assure that no other customer is demeaned in the manner that I was and I would like to see the customer Representatives reprimanded or put in some kind of classes to learn good work ethics and good customer service skills. It was very unacceptable how I was treated yesterday. I come as a customer expressing my feelings however my family have been prominent business owners and I never in my life treated any customer the way I was treated yesterday.
Desired outcome: My desired solution is please train customer representatives to be professional have great work ethics and learn how to treat customers
Gastonia north carolina mall store
I will never step food into another Rainbow store. Ever.
The woman working in this store was so unbelievably rude.. when I asked her if the dressing rooms were open she said “No but just try it on in the corner over your shirt”. When I refused and said no thank you I would rather not the employee said very loudly “Fine, Bye then!”
This woman has absolutely no customer service skills or common decency. I have never been treated so poorly or more embarrassed.
Kimberly
Service
This women here is seriously so unprofessional and rude. I came there on Thursday with my blind mom and she asked us was we ready and my mom said yes I walked away because I seen the sale on the perfumes. So I guess this women was in a rush to go back stocking or whatever she was doing. So while I'm over there looking at the perfume she was tapping the...
Read full review of Rainbow ShopsCustomer service - shopping experience
To Whom This May Concern:
This is a formal complaint against store # 00044, cashier # 5499BW. On August 18, 2021 I was shopping and ready to purchase several items at the checkout counter.
The aforementioned, cashier express that I could not purchase one item because there was no barcode tag on the item. When I then asked her if she could call a Manager to perhaps create one for the item. She repeated herself again in nasty condescending tone as if I was incapable of comprehending her earlier statement and disregarding my later inquiry.
When I objected to her rudeness, she continued a torrent of back-and-forth insults even to the point of stating "now I am going to wait on line" even though there were no other customers waiting?! Know that cashier # 5499BW is a liability to your establishment. Her behavior will if not corrected will result in a lawsuit for damages against your store and/or bad Rainbow brand publicity. You can never know who or what caliber of a person is shopping at your store(s). She has no customer service skills or self control. If she is unhappy with her job she should not even work there. At on point she was so belligerent I felt threatened enough to say - I am going to video record you.
Thankfully, cashier # 8977KL @ terminal 002, time 20:23 was much more courteous and assisted by checking out my selections with no further incident and should be commended.
Best,
Your NYC Customer
Desired outcome: Correct Employees Belligrent Behavior
Long tank top
I purchased item today but when I got home to try it on it has a fishy order. I immediately returned to store to exchange it. The manager refused to exchange it due to it being a clearance item/ I was told to go another location. I spent $75.00 in the store and Im stuck with a top with an unpleasant odor. Poor customer service and lack of courtesy
Read full review of Rainbow ShopsService
Please see attached photo. I've already sent this complaint to the customer service department. Response was computer generated and unsatisfactory.
Read full review of Rainbow Shopscancel online order
How to i stop an order i just place. I do not need the products any more
[protected]@gmail.com
Desired outcome: cancel order
Service
On Sunday 4/24/2021 between 3-4pm I was shopping at the Ft Campbell Rainbow in Clarksville Tn. I was in the store for an hour and at checkout I was told a total of 4 times that the earrings that I was purchasing was a final sell. I told the cashier I understand and I have never returned anything and I would never return earrings after I wore them she proceeded to argue with me. I told her all want to do is check out. She kept talking then I asked for the manager. The manager instead of diffusing the situation added while her employee started threatening me and calling me obscenities. I asked again and again yo check out so I can leave she finally said I cannot purchase my items and another employee came up and told her to call the police. I never got to purchase my items after an hour of me being in the store. I was verbally abuse by both employees and the manager. I never raised my voice. I am so disappointed because I shop here frequently and feel I was treated poorly. When it was not warranted. Every employee in that store include the manager was out of line. This is beyond training. The young lady threatened to put her hands on me and called me obscenities in front of the manager. They were the ones yelling and being belligerent yet they even threatened to call the police when they're the ones that were being aggressive. I would like to be contacted regarding this at [protected]
Janelle Freeman
Received incorrect order
On order number 25352344, 12/19 I ordered a pair of joggers & sweatshirt. I received two pair of joggers no sweatshirt. I was unaware of the 30 day policy and contacted customer service on 3/11. I received a free shipping code to reorder the sweatshirt and in the email it states upon returning the joggers I will receive a refund. I'm now being told it's past the 30 days and no refund will be given. I have in writing I will receive a refund and I want that to be honored. Please refund back to my original payment method.
From Customer Service Bryana
Hi Mrs. Brooks,
Please use this free shipping promo code at checkout before paying to repurchase the item in the link below: FSC-SZQ-KC7
https://www.rainbowshops.com/p/plus-size-love-graphic-zip-front-hooded-sweatshirt-9021677621.html
We have sent a new shipping label to your email to return the joggers back to the warehouse for a refund with the return tracking number 02394653046932535888.
Thank you,
Bryana
Rainbow Customer Service
On Thu, Mar 11, 2021 at 5:47 PM wrote:
Voice Message
Desired outcome: refund
No masks worn by employees
I went shopping to Rainbow in Blackwood NJ. There were 10 staff members behind the register. There were 4 employees with no masks and 2 with masks below the nose or on the chin. This limited the shipping experience as a customer because I was not able to go to jewelry or shoes risking myself near employees with no masks. I did not purchase anything a...
Read full review of Rainbow ShopsOrder of purchase was not delivered
I ordered 4 skirts from Rainbow Clothing Store's website on December 11, 2020 (order # [protected]). I kept track of when they were to be delivered (tracking # given [protected]): they were not delivered. I spent $65.76 and I don't have my purchase. I waited a couple of days because I had hope of my order being delivered. I don't have $69.76 to give away. I can't include a photo because I never received my order.
Read full review of Rainbow ShopsI almost had to physically fight the cashier!
I went to the storeat Mt Ephraim Ave Plaza 2869 MT. Ephraim Ave Camden NJ 08104 location today to do a little shopping for Christmas. When I entered the store none of the employees greeted me or any of the customers that came in after me. It didn't really bother me much because this is the norm for almost all of the Rainbow stores I shop at. I was done...
Read full review of Rainbow ShopsCustomer service and refund
I purchased a few items feom Rainbow Shop in Auburn Mall in Alabama. I live in Georgia the next state over. After I purchased the items I sat down on a bench in the mall to fold my items since Leah just throw then in the bag like I was purchasing from a thrift shop. I notice the jacket I got had a lot of thread coming from it. I went back in the store to...
Read full review of Rainbow ShopsCustomer service
I really don't to this kind of complains, knowing that I'm in this business and I know the kind of important that is to have a good review and to have the beast costumer services. I was on Vacation in Puerto Rico visiting my mother and I want to a store in Aguadilla, Puerto Rico store 00723 I belive to spent some money and to buy some merchandise for all of my family, but the costumer service in that store was the worse that I see in my live the level of rudeness was incredible. I never going back there again,
thanks
Hi Caroyo!
I have reviewed your note about the fact that you will not be going on vacation in Puerto Rico again. That is unfortunate, Puerto Rico has many nice beaches and wonderful people. I understand that vacation time is limited though!
Have a nice day!
Rainbow won't give you a refund in the store if you use paypal
I've been buying clothes at Rainbow for 25 years. Recently I ordered off the website for the first time.
I wasn't concerned if anything did not fit since the website said I could return to the store and avoid the return shipping. As it turned out one type of shirt I ordered was much shorter than expected, so I needed to return them. The other basic tee shirts which I have bought in the past fit well as I thought it would. The problem was in the past these basic tees were always made of 95% cotton and 5% spandex.
That is also what it says on the website. They were not. They are now made with 57% cotton, 38% polyester and 5% spandex. Sadly, I now needed to return everything.
When I got to the store, they said they could only give me store credit because I used paypal. If I sent it back by mail I could get a refund, but then Id be charged $7 for the return shipping. I took the store credit as I only had 7 days to do the return. Rainbow shops has essentially stolen $54 from me that they will not refund.
It is trapped on a store credit that I do not want to use. The clothing I bought and had to return had false descriptions of the material they were made from on the website. That alone should be enough for any decent vendor to apologize for their mistakes and refund my money. The website also said nothing about not being able to get a refund at the stores if you used paypal.
This was only on the invoice sent in the mail with the order. I will never shop at Rainbow again. I will spend the next few weeks making sure every place I can review, gets a review.
This was false advertising by Rainbow and their lack of caring to fix the problem only makes it more appalling. I want to make sure that everyone know about the paypal scam on Rainbow to keep your money.
customer service
The rainbow off of Grant Street in Gary Indiana in the village Court the customer service was terrible when I walked into the store they didn't greet me, and when I was in line one employee was ringing up another employee merchandise and was going really slow taking her time chatting with each other and the other girl was folding up clothes extra slow...
Read full review of Rainbow Shopssafety for customers shopping in store
1/04/20. 4:20pm Today, I went to shop/exchange an item at this location. As I walked in the store I asked African American sales associate if I'm allowed to walk around with my item I was planning to exchange for something else, she stated yes you can. I was with my 7 year old son, as I was searching for a sweater, I noticed an employee came in with her pit...
Read full review of Rainbow Shopsservices
I was at store #00591 on 12/10/19 at approximately 10am. I just want to know why all customers are treated like criminals at this location. I recently went into the rainbow store to Purchase my Daughter something to wear for her school event. We where in the store for 5 minutes before we were approached by a associate that my daughter had to bring her...
Read full review of Rainbow ShopsRainbow Shops Reviews 0
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Overview of Rainbow Shops complaint handling
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Rainbow Shops Contacts
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Rainbow Shops phone numbers+1 (844) 572-4626+1 (844) 572-4626Click up if you have successfully reached Rainbow Shops by calling +1 (844) 572-4626 phone number 0 0 users reported that they have successfully reached Rainbow Shops by calling +1 (844) 572-4626 phone number Click down if you have unsuccessfully reached Rainbow Shops by calling +1 (844) 572-4626 phone number 0 0 users reported that they have UNsuccessfully reached Rainbow Shops by calling +1 (844) 572-4626 phone number
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Rainbow Shops emailscustomerservice@rainbowshops.com100%Confidence score: 100%Support
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Rainbow Shops address980 Alabama Avenue, Brooklyn, New York, 11207, United States
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Rainbow Shops social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 19, 2024
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