Red Lobster
Reviews and Complaints

I had dinner at your Harlem location
261 W 125St.N .Y, N.Y 10027.
My bill came to $35.60. I checked
my checking account and we're charged
$42.52.for my check .I made sure to leave
out the suggested 18% Gratuity Fee that were Incorporated to my check.I left the
server tip in cash. This have happen to me
before, as well as my daugher, at this location. I feel total violated by your Company..

Ok me and my children were having dinner and the manager came to me about my kids tablets were to loud but there were no one in the restaurant that was sitting by us. It was either the tablets that keep them quiet or them being loud or misbehaving with out them. I had a issue with this manager before and that was the reason why we don't come here anymore. I'm very very embarrassed and upset. So please reply to me on this matter or it will be on every social media pages. I did record that it was no one in the restaurant.

I and my brother went to Red Lobster at Lancaster, Pa and had lunch. The waitress was very impolite and unwelcoming to us, but we decided not to pay attention to her and just enjoyed our lunch. We paid for it and left tips. On the next day, I saw that they charged $70 from my card instead of $58.54.
I contacted them and they said that this employee... has stolen my money!
Why? We did nothing bad and were nice to her.
Sad situation.

I went to the snellville location in Georgia I got there at 9:35 I was with my husband he ordered the admiral feast and I ordered the stuffed lobster every was half done I didn't say anything because i knew that they closed at 10pm plus was so disappointed with my food I just wanted to leave. I took it home and put it in the oven I love red lobster and I would like to have a better experience next time.

After a rough day of cleaning a dead relatives condo we decided to eat here. Little did I know that the people who were at the party behind me were full time thieves. Not only did I get pick pocketed by this lowlife spanish couple, but the smirk given by the manager really had me wondering if they were in on it because they didn't seem to care. Our waiter seemed petrified by the fact that my money was stolen. Although the food was passable, I would advise others to take notice of the area that this establishment is located in and ask yourself if you think it is wise to put yourself in danger. If then genuinely cared about their customers they would of contacted the police & showed them their front door HD CCTV footage or offered a discount which they did not do. They basically do not care.

i was brought my food and fond 3 hair in my soup very disgusting the manger cam and was rude about it and the waitress this happened on 8/21/17 they brought us a new thing of soup.in my opinion the issue could have been resolved way better and the staff could have been more respectful and sanitary. I would probably never go back to red lobster again.

We had 11 people show up as family get together, all looking forward to the crab feast we ordered king crab my wife and I when it came out and went to taste it the shells where so soft that you couldn't hardly open them when we did get them open the meat was water logged and with no taste, when I asked if they could remake them he told us they are all like that because they leave them in a big pot of water, my wife wanted them so bad she tried to eat them I sent mine back and instead choose another meal linguine with crab and got charged full price, my grandson also said it was the worst he had and only ate half his table number 118118 store number0024 transaction number [protected] with tip we spent 120.52 . The rest of the family experienced the same lack of quality VERY unsatisfied my name is george hagarty email [protected]@comcast.net

On Wednesday, August 16th, my husband took me to Ann Arbor, Michigan to go to Red Lobster for my birthday/. I ordered the 4-course dinner: lobster bisque, tossed salad, shrimp skewer dinner with a dessert. As we were leaving after the great dinner, I realized that I never got the lobster bisque that I ordered. I was so bummed. The lobster Bisque soup is my favorite, and I am very upset that the waiter never served this so me. Is there anyway I can get a coupon for a free appetizer in which I was duped from? Thank you. My e-mail is: [protected]@aol.com. Bridget Bennett

I visited your restaurant located Oakwood plaza in Hollywood fl we order two strawberry lemonade a lobster pizza and a Maine lobster bake when I got my lobster pizza which I order every single time and know what to expect when it came to the table I noticed that it had lemon seeds on it not just a couple a LOT so I told the waitress and she took it back and said she will have them make a fresh one so about 15 minutes passed and she brought out the Maine lobster bake and the lobster pizza so I noticed the pizza slices looked like the old ones and the pizza had way too much cheese on it so as I start looking closer you can tell it was the old pizza that they took they seeds off and just added cheese on top the tomatoes were brunt the lobster was like rubber and the basil was brunt like I said this is the only thing I eat from ur restaurant and I know what to expect and know the Maine lobster bake the lobster was way over cooked it was also like rubber it's sad when a restaurant deceive customers just to save a few dollars.

On July30, 2017 My Husband and I visited the Red Lobster on 5010 Expressway Drive South, Ronkonkoma, NY11779-5551
The cutlery was replaced three times because it was very dirty. I decided to ask for hot water, so that I could sterilize the cutlery. this is really bad, I know that this is a fast paced restaurant, however better care needs to be given. The fact that my cutlery was replaced three time is disgusting and appalling. This is just what my eyes can see... I wonder about what I did not see.

Hollie Lovell
1313 Herkimer Street
Brooklyn, NY [protected]

Aug. 11, 2017 @ 5:30
1951 E 3rd St, Williamsport, PA 17701
Table 36 Edward W
ID # [protected]
Our waiter started by getting our order wrong. One guest got no rice, another guest got rice, they were switched. He asked us to scrape the rice from one plate to the other. Both quests at our table received wrong bills. He corrected them but it took two times to correct my bill. At least a 10 minute wait between each bill correction. He then came back to our table and said "Just so you know I am not stupid! I told the manager to change your bill so it wasn't my fault, it was his!" (Notice I am quoting). We sat with no drink refills, waited for our dessert and the ice cream was melted, etc. We will not return to this restaurant. We treated our waiter with the utmost respect and did not complain to him. We simply could not believe how poor the service was. BTW, it was not busy that evening.

Good morning yesterday I went to your Red Lobster at approximately 2:58pm and set at the bar to order my meal for take out and while I waited I wanted a Stella Artois, just to let you know I set there for about 20 mins before even being acknowledged Amit wasn't from the bartender a server had passed my twice and came to finally ask has anyone helped me! My answer was no! Now I'm looking in the kitchen, and I can't be missed several plates where taken out. The manager on duty came through numerous of times, they were having great laughter and fun, but apparently no asked for a drink from the bar, so I was never noticed! This being my 2nd time at this Red Lobster to give them another shot is very disrespectful and everyone in customer service should know the 3 second rule! Once again worse customer service ever! I was so upset I New I did not want another drink so after I ordered I just paid! I order the Seaside Sheimp trio which was not bad with a side of corn and a side of snow crabs. The snow crabs where the worse pocked I've seen in history very disturbed again! Just wanted you to know because Red Lobster is one of my favorite places, but this Delran Red Lobster needs to step up there game! I still tipped accordingly regardless of how bad the service was

First, let me start off by saying I've worked as a server at 3 resturants... one of them being Red Lobster. I totally understand what servers go thru... and I ALWAYS give them the benefit of the doubt if it's just a hard shift or a bad day. However, this was NOT the case yesterday. I dont want anyone in trouble but this server DESPERATLY needs more training. Her name was Peyton and she works at the Bams Dr. Red Lobster in Chattanooga, TN. There were 10 of us in the party yesterday for lunch- 6 adult ladies and 4 kids. My mom left so offended that she'll probably never step foot back in this resturant again. It was PAINFUL to watch. So, here's what happened. We are all seated. Peyton comes over to us and asks our names. Kind of weird... 3 of the ladies we were with are over 70 and she called them by their first names... I dont even call them by their first names and Im related to 1 of them. It was odd and super uncomfortable for the women as it was for my mom, sister and I. But, we got over it. We waited about 10 minutes for our drinks. No biggies, we got to talk. The resturant was DEAD though. Then, we ordered. 15 or so minutes later (not an exageration) we got our salads. Im guessing that by the time we recieved our salads our food was sitting in the kitchen window dieing. Peyton bring out our food. The pinacolda sauce for my coconut shrimp was so hot from sitting in the window it was inedible... and one of the ladies got a fish sandwich with cheese melted and so burned from the window that it had to have been there 10+ minutes. No one said anything... we ate and tried to enjoy. However, one of the ladies didnt get her food. Peyton actually had to retake her order because she had no idea what she had ordered. So, Im guessing there was a rush on it- she got a very freah looking plate of food about 8 minutes later. Peyton had quite obviously forgotten to ring it in- it happens! But, instead of saying she forgot she went into how crazy the kitchen was because she rang it in and they didnt make it. Super cringe-worthy! She did keep our drinks filled. Then, it was time for our check... and she was no where around. So, we continued talking. She came, and so we could get out of there we ALL handed her our cards or cash so they could be processed. She comes back, we sign our reciepts, place the books on the table and talk for just another minute. At this time, my sister and her 2 boys left- she didnt have a ticket though- my mom bought hers and her boys meal. So, Peyton comes back, talks about how she likes a clean table while we were all talking and at this time she picks up my moms reciept book. Then, a minute later she comes back and get my reciept book and the other reviept book that had a credit card reciept in it. THIS NEXT PART IS WHY IM WRITING TO YOU GUYS. She picks up both books- looks at the tips- and said, "okay- Im missing a tip reciept. Where's the other book?" 2 of the ladies said, "we didn't get one back because we paid cash". So, she opens the books she has and read what we ordered. Then we realize that she has my check and one of the ladies checks in her hand, but not my moms. Okay. She asked my mom, "where is your book?" My mom looked and said, "I dont know. I just signed it when you brought it back to me." She said, "did the other girl take it with her?" My mom laughed and said, "no." We thought it was a joke for a second. Then she looks in her apron pocket... "ah! Here it is." She opens it... and there is just the listed copy of the reciept in it. So she says to my mom, "wheres the tip reciept you should have signed?" My mom said. "I dont know, but I signed it- i know that because you have me a red pin." Peyton said, "thats weird." And started looking around the table for her tip reciept. Then she asked my mom, "are you sure you signed it? Look in your purse." So, at this point we're all TOTALLY flabbergasted. Regardless of what Peyton would she totally was trying to call my mom out on taking the reciept and not tipping her. So, I said- look in tour apron. She did, and there it was. It had fallen out of the book she had picked up. And she said, "sorry- I just thought youd put it in your bag or the other girl had taken it."

THIS ACTUALLY HAPPENED. Do you see why we were upset? It was all excusable until that last bit. It embarresed my mom and left her feeling really stupid like she was trying to get out of tipping or paying. AND IT WAS PEYTON WHO HAD IT THE WHOLE TIME. This needs to be addressed. Asap.

On Friday, July 28, 2017, I ordered take out via telephone from the Red Lobster located at 4201 S. Pulaski, Chicago, IL. I ordered two deep fried catfish dinners and a side order of the Shrimp Alfredo Pasta. I normally avoid this particular location because of the service and food preparation. However, it was on my way to my mother's house from work and I decided to give this location another chance. First the fish was very salty, but I wasn't going to complain. I peeled off the batter for mom and myself. Second, while eating the pasta, something scratchy went down my throat. I spit out the remains I had in my mouth. I found a piece of white shell skin of some sort. I thought it was paper, but after thoroughly examining it, it appeared to be part of a shell either from shrimp or the top shell of a crab leg. My throat began to feel as though something was lodged in it. I ate a piece of bread to help it go down, but it didn't help. I called the store manager, Warren Davis. He offered to make the dinners over for me to pick up. I refused because of the long drive and rush hour traffic. He then offered a replacement meal upon next visit. I assured him I had made my final visit. He offered to send me a coupon for $20 and ignored the complaint of my throat pain. He did apologize, but my throat has been bothering me since Friday. I have no medical insurance, and if the pain continues, I will have to go to an ER at a community hospital. Marcus did everything within his limitation, however, what other options do I have if this shell doesn't dislodge from my throat? I even left my mom's house early because I got nauseated from gagging and coughing. My check number is 43858 and store number 0277. I did take a photo of the object.

07/22/2017
6:15 P.M.
My wife and I placed our order at 6:15 P.M. At 7:00 P.M. The waitress sis our order should be on its way out.
At 7:10 our waitress said our food would be here any minute now. I told her we had been waiting for over an hour and I would like to talk to a manager.
A man came to the table and said he was a visiting manager and would check on our food.He came back 5 minutes later with our food and apologized and said he would adjust our bill. Two other tables behind us also asked for the manager because they had been waiting almost an hour also.
There were several open tables and they did not seem to be that busy.
The food was good when we finally got it, but we have been going to this restaurant for 20 years and never had to wait like this.
This will probably be our last trip to this Red Lobster
Did not have website. The waitress kept our receipt
My email is [protected]@att.net
Larry A. Robinson
Store Number 0248, Transaction # [protected]
Larry A. Robinson

We Love Red Lobster it's one of our favorite restaurants! We live 35 miles from it and look forward to our food there! Saturday evening we went for dinner with friends our call ahead seating was for 5:45! We waited until after 7 to receive our dinners ! My crab cakes were undercooked and way undersized my husbands lobster tail was raw and the shell had not even been cook long enough to change color! Our friends received no baked potatoes and when asked were told there was 10 to 15 minutes of baking time left but could choose a different side if they didn't want to wait! Although our waitress was very sweet and felt terrible for our crash and burn dinner experience we did speak with the manager who in turn gave us a small discount on our bill! However getting our bill also seemed par for the course that evening as my meal was double charged and again had to be adjusted. I'm not exactly sure what happened that evening ?

Red Lobster has been a special occasion restaurant for my Wife and me since 1992. The crab in the feast had a pungent fishy smell. The additional Chesapeake corn served with the Salmon Oscar was inedible. (Not seasoned as advertised and dry) We got the corn replaced. We reported the crab to the server and a manager who said she plated the meals vistas us. She explained that she smelled the crab piece that I left and agreed with the same. She asked if we wanted a replacement, or is there any thing she could give us. We replied no. The check came with no adjustment and was over $60. This will be our last visit to Red Lobster. Jim [protected]

Today July 15th, 2017 3:50 pm
I attempted to place a call in order to pick up my food. I called the Auth road location in Temple Hills Maryland.
I was immediately put on hold for seven minutes. I ended the call and proceeded to call back. I stated my and informed the staff on duty I wanted to place a carryout order. I could hear laughing in the background. The young lady tells me to hold a sec, then yells Mechelle, Mechelle pick up the phone, come get this phone. I was then placed on hold for another 8 minutes. I then ended the call and then recalled this location again. I finally was able to connect to someone and inquired about possibly speaking yo a supervisor. I was again put on hold for 5 minutes then hung up on. I called from an alternative number and was able to speak to a supervisor on duty Ms. Cat. She informed me that the person who answered the phone may have been busy with other calls. She kinda brushed my complaints off and asked what would you like to order in a rude tone. I am a frequent customer and have never expreinced this. I would like to speak to someone in the cooperate office Please.

The Friday before 4th of July 3 of us ate at your RedLobster in Bakersfield. 2 of the 3 of us got severe food poisoning that lasted 4 days! Lisa called to warn the restaurant of what we believed to have caused us to be so sick. Nobody returned our important call to help save others.
Our holiday trip was ruined. Lisa and I were extremely sick for 4 days.
Angelica finally spoke to Lisa and after days Red Lobster here in Bakersfield was notified. Personally I find this appalling and negligent in many ways.
You can't refund my weekend and families favorite holiday we spend always at the same Resort. I had to pay for the first night because of late cancellation the other 3 we didn't have to pay.
Angelica gave Lisa a $100 gift card and was our understanding I would recieve the same as I had severe food poisoning too.
I was told I would be reimbursed for the money I paid when we got food poisoning the Friday before 4th of July. I didn't pay with my credit card as Lisa thought I had. I do know with tip I paid $85.00 give or take a dollar or 2.
I also request the same VISA gift card Tabitha had promised Lisa last Friday.
If the VISA card doesn't have the amount that I lost in paying for the first night at Palm Canyon Resort I also request this be reimbursed too. The amount I was responsible for that I couldn't enjoy was $289.00.

I expect my reimbursement of out of pocket expenses promptly be paid as listed above.

Thank you,

Steve Turner
4809 Grazing Ave
Bakersfield CA 93312

I went to Red Lobster in Vestavia Alabama on Sunday July 9, 2017.
I'm eating with my daughters when one says Mom I see a roach behind you, by the time I turned around it was beside me crawling up the wall. We had to move quick because I didn't want it to get any closer. Needless to say I won't be eating Red Lobster 😔😔😔 and its my favorite restaurant.