Menu
Login
Stay away from Red Roof Inn. Particularly the one in Williamsburg, Virginia.
We went for a vacation and checked out a day early. The bill was $247 and charged to a credit card for that amount. When I received the credit card bill, the amount billed by Red Roof Inn was $308.
The corporate office refused to correct the charge saying it was the business of the franchise owner in Williamsburg. The Williamsburg Red Roof Inn refused to return phone calls. It's now in dispute with the credit card company.
Clearly a bunch of crooks. And the room had a cockroach problem as well. Stay away.
This hotel has posted on several site of free WiFi and they don't have it and they won't even fix the problem. To me that false advertisement. I have paid for at least 7-8 nights and I have complain to the office about it and nothing has happen. They say they are going to fix the problem and don't
I am a former employee there at red roof plus and iam sure rob during work hours he is under the influence of drugs and is unprofessional walks around with head houskeeper in rooms together long periods of time he needs to be investigated thats not professional.
During my visit to your hotel I received bed bugs, and fleas all over my things and body.
I notified customer with they told me there are no refund policy. And they didn't even seem concerned or help, or switch my room.
There is complains about bed bugs at the red roof facility on Wilkes Barre, pictures plus police report were made of our findings
Booked a room at Red Roof INN on Shelby Oaks. he room was very dirty and the smell was unbearable. This hotel needs a new manager or shutdown.
Red Roof Inn Memphis East
6055 Shelby Oaks Drive
Memphis, TN 38134
Laptop (McBook Pro) and Camera (Canon t3i with a Tamron Lens 18-400mm) stolen from our room 228 in the Red roof Plus at Saugus, Massachusetts's.
A new key was given to someone (not us) showed on the log in report, while we didn't ask for a new one.
We will file a complaint with the police department.
I stayed at the Williamsburg location for less than 2 hours. I checked in, the sheets were sticky, bathroom tub was rusty but I figured I'd deal with it for the night. However, I grabbed their rough wash rash and took a shower then my skin began to itch. I checked out and was not offered a refund. It was a disappointing stay and waste of $112!
Had reservation but didn’t have room ready
Given non smoking room that stunk like mildew and cigarettes
Lock on door was broken and couldn’t be locked
Bathroom was not clean
Coffee and breakfast weren’t ready until 6:35am 35 minutes late
No one at desk at 5:45 manager sleeping in office until we woke him up at 6:10am
This place is horrible. It's filled with hookers and drugs. It's dirty and disgusting. The manager does drugs and has a warrant for her arrest. This place should be shut down. Or find different management.
When I asked a maid for new sheets she said what the [censored] do u want now. The matenience man parks over the line and the front desk and security were rude threatened me and told me to leave. I m not African American but all of them are and I feel like they were treating me bad because I am not the same race.
Hi there. I have stayed at many red roofs and all seem to have cleanliness issues. One I went to, there was a dirty sponge in the still dirty bathtub upon checking in. We never got the extra pillows we asked for. At a stay in a different city, we specified we wanted a jetted tub. We were put in three different rooms and none of the jets worked.
We have reported prostitution, unsurprised kids in pool and jacuzzi. Alcohol and illegal drug use . Poor sewage. Bed bugs. Thievery/extorotion from management (General managers Jackie, Lydia & Lisa)
No security putting guests and staff in harms way. Gangs and tagging . Mold
I give a good tip. For three dollars I just got new towels. The staff didn't even make my bed. Quite awful.
Had a reservation for Red Roof Inn Plus Smyrna, Ga.
Traveled from out of town and arrived at hotel two hours early . This property wanted to charge $45 to check in early. I think this is ridiculous. You could look at the hotel and tell they had rooms
The lady at night is completely rude. They do not try to accommodate you whatsoever could not get me an extra pillow since I had my oldest son come stay. Could not give us the towels we needed and housekeeping didnt even clean the rooms. Completely unprofessional and should have paid for a better place
This is the worse hotel I've ever been too. There are prostitutes out here. The people that work here are out at 7:00 a.m making a lot of noise and it's not even close to check out time trying to clean rooms. The rooms are extremely nasty. In my room the faucet is running.
Our room was disgusting..dirty...stained sheets and bedding...tv quit...dirty bathroom and tub...manager gave us 10.00 off after I showed him pics but still thinking about the nastiness...
On 09/21/2022 we reserved a room at the Lynch road Redroof inn and suites. We got a king bed suite for my husband and myself. We checked in around 10:30 pm. There were 2 baby cockroaches on bathroom floor when we first entered the room called front desk was told that maybe they ce from us nothing they could do for us.
The front desk lady was rude on first contact, and it got worse and worse. I can’t even explain how rude she was. I recorded it all, I’ll wait til 9/26/2022 before I post it.
Don’t blow me off, deal with an obvious problem, let me know. And I won’t post it
Booked a room for checking in on the 16th and out the 17th. My room was very poorly cleaned and the ceiling was full of mold . I would like to be contacted by Management to see what can be done..
6/30/2023
Manager did not refund my money I sat in the bed for 5 seconds and looked around the room was filthy and I left that took almost a minute what good consumer care!
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
This area does not provide enough room for my complaint. I have a complete document and a video to send. I am requesting an address where I can all.
Thanks,
John Lutz