rent-a-center stole speakers
I am writing a complaint to u about Rent-A-Center on 215 E University dr. Ste McKinney Tx [protected] Phone: [protected] LOC: 4714-M.
They came and got my sons Computer and they took speakers that were not theres and now they will not return them back and they said they gave Christopher Hernandez speakers and they in fact did not. We have since then tried being nice about it but they just being rude about it and i want to file this complaint against them, A white male came to get the computer and my Wife Deanna Hernandez called them back and told them about it and the manager said that he thought those weren't the speakers and said and I quote. "We will bring them back this afternoon." and they still wont give them back. They said they issued them adn instead they said they picked ours up instead and they are not required to give our speakers back. Basically they came in our house and stole our speakers. I want this complaint cause Rent-a-Center has stolen from one of there customers and they go against there suppose to do.
Thank You
The complaint has been investigated and resolved to the customer’s satisfaction.
manager
My daughter rented a tv. They called and asked for payment asked them to wait for 2 days when she got paid. This was on Thurs. Her daughter got sick and she had to take her to the ER 2 days later which was Sat. 11/24, while she was gone the manager called and spoke to my 73 year old mom with no respect. He told her he wanted the tv. She told him she...
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stalking their customers!
I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...
The complaint has been investigated and resolved to the customer’s satisfaction.
As someone else said, your tardy payments is basically theft of their money and equipment. You mentioned several times about the safety of their employee's as if you have intentions of hurting someone for trying to claim their property. Rent-a-Center is what it is, they rent out to high risk consumers and get paid very highly for their equipment. Anyone with any worth of their money would avoid rent-a-centers all together.
Make sure it's new on box.
Yes they'll offer to sell you a used one at a discount, but if you ever saw some of the houses they have mdse in, you wouldn't want it on your lawn let alone in your house.
The majority of renters don't take care of the mdse because they know it's not theirs.
i am thinking of buying a 27 inch toshiba high def T.V and stand from rent-a-center and had a salesman at my house to look at where my current T.V is which is a 20 year old RCA oak wood swivel base console
and want to replace it before it go's out. the salesman said they would sell
me the T.V out right no payments for 90 days and if not happy with it
i could return it and pick another T.V.
I am retired military and disabled i have not recieved my pension yet due to age and live off my and wifes social security and disability ao i cant afford to a $2000 for a T.V
I would like any input from anyone who has dealt with rent-a-center in the past or current and know if they keep thier word stand behind thier product, basic info that i may should know before making this
purchase please feel free to email me at ( sundance1@alltel.blackberry.com )
it looks good on paper but what are the hidden agendas i should look for.
thank you very much
J.W
Your tardiness is your theft. I hope you know that in the Rent-A-Center contract, you sign and agree that you understand missing a payment means you are officially in possession of what is Rent-A-Centers merchandise, and the companies money. Of course they will do whatever is in their power to do to get back what is rightfully theirs according to the contract that you signed. And yeah you may have gotten away with lateness for a while, but they, as a company, have certain numbers to hit and just because they let you go a few times, doesn't mean it's okay to go late whenever you want. Use your brain, be on time.
rip off its customers
This is a major business that intentionally rips off its customers. The business should not be allowed to charge so much interest and sometimes charges that are not explained. I was recently ripped off by RAC here in Galveston Texas. I had been a customer of RAC since 1998. My first purchased from RAC was a bunk bed set for my daughters and to say it wa...
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I am a store manager for Rent A Center. We have alot of customers that we service every day, and yes, mistakes like that happen sometimes. I would suggest that you go to the store (If you haven't already) and speak to the store manager. Remind him of the situation and he should give you the speakers without any problem. However, the issue may be that an employee didn't know about the situation and gave them unknowingly to another customer and now they are trying to "cover up" their mistake until they can get them back. If that is the case I would imagine the manager would rectify the situation immediatley by giving you another pair of speakers. If the ones that they have are not of the same quality of the ones that were accidently taken I would suggest that you request that the manager get permission from his or her District Manager to purchase a pair of speakers that would have been similar to the ones that were mistakenly taken. If all else fails you can call the customer service number...above all I apologize for this store for the situation that could have been solved so easily. I hoped this hasn't tarnished the reputation of all of our stores. I thank you for your business .