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Rent-A-Center
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4.5 4 Reviews 462 Complaints
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Rent-A-Center Complaints 462

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Rent-A-Center stalking their customers!

I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...

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jokers_wild
Greenville, US
May 11, 2009 2:17 pm EDT

As someone else said, your tardy payments is basically theft of their money and equipment. You mentioned several times about the safety of their employee's as if you have intentions of hurting someone for trying to claim their property. Rent-a-Center is what it is, they rent out to high risk consumers and get paid very highly for their equipment. Anyone with any worth of their money would avoid rent-a-centers all together.

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CommonSense
US
May 11, 2009 2:04 pm EDT

Make sure it's new on box.
Yes they'll offer to sell you a used one at a discount, but if you ever saw some of the houses they have mdse in, you wouldn't want it on your lawn let alone in your house.

The majority of renters don't take care of the mdse because they know it's not theirs.

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sundance1
Kalispell, US
May 11, 2009 1:58 pm EDT

i am thinking of buying a 27 inch toshiba high def T.V and stand from rent-a-center and had a salesman at my house to look at where my current T.V is which is a 20 year old RCA oak wood swivel base console
and want to replace it before it go's out. the salesman said they would sell
me the T.V out right no payments for 90 days and if not happy with it
i could return it and pick another T.V.

I am retired military and disabled i have not recieved my pension yet due to age and live off my and wifes social security and disability ao i cant afford to a $2000 for a T.V

I would like any input from anyone who has dealt with rent-a-center in the past or current and know if they keep thier word stand behind thier product, basic info that i may should know before making this
purchase please feel free to email me at ( sundance1@alltel.blackberry.com )

it looks good on paper but what are the hidden agendas i should look for.

thank you very much
J.W

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Tommy
Jun 15, 2008 4:19 pm EDT

Your tardiness is your theft. I hope you know that in the Rent-A-Center contract, you sign and agree that you understand missing a payment means you are officially in possession of what is Rent-A-Centers merchandise, and the companies money. Of course they will do whatever is in their power to do to get back what is rightfully theirs according to the contract that you signed. And yeah you may have gotten away with lateness for a while, but they, as a company, have certain numbers to hit and just because they let you go a few times, doesn't mean it's okay to go late whenever you want. Use your brain, be on time.

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This is a major business that intentionally rips off its customers. The business should not be allowed to charge so much interest and sometimes charges that are not explained. I was recently ripped off by RAC here in Galveston Texas. I had been a customer of RAC since 1998. My first purchased from RAC was a bunk bed set for my daughters and to say it wa...

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About Rent-A-Center

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Rent-A-Center offers rental services for furniture, electronics, appliances, and computers. Customers can rent-to-own with flexible payment plans, without the need for long-term commitments or credit checks. The company provides options for temporary or long-term needs with the possibility of ownership.
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Overview of Rent-A-Center complaint handling

Rent-A-Center reviews first appeared on Complaints Board on Sep 27, 2006. The latest review Rental of furniture and other which was returned and trying to get credit for the items that was returned was posted on Apr 4, 2024. The latest complaint Haven’t made my payment on time. was resolved on Oct 22, 2022. Rent-A-Center has an average consumer rating of 2 stars from 2838 reviews. Rent-A-Center has resolved 84 complaints.
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  1. Rent-A-Center Contacts

  2. Rent-A-Center phone numbers
    +1 (800) 422-8186
    +1 (800) 422-8186
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    Customer Service
    +1 (800) 665-5510
    +1 (800) 665-5510
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    Product Information Or Pricing
  3. Rent-A-Center emails
  4. Rent-A-Center address
    5501 Headquarters Drive, Plano, Texas, 75024, United States
  5. Rent-A-Center social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Rent-A-Center Category
Rent-A-Center is ranked 16 among 373 companies in the Furniture Stores category

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