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ReservationDesk.com

ReservationDesk.com review: Wrong booking

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1:49 pm EST
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On 11/11/2023 we checked into Best Western for a cheer competition. I had booked a suite 2 queen/separate sitting area with sofabedwhich i have listed on my receipt. i was given 2 double/sofa bed single room. I booked this online and clearly the picture shows a separate sitting area with sofabed. this is very deceptive and fraudulent as I paid for a separate sitting area and received one room. I am attaching a copy of my receipt from you people that clearly says 2 ROOMS . yet I got one cramped room and paid for the suite. I am very disappointed that i ended up speaking with 2 different people in other countries who couldnt understand what I was talking about. Shame on you for being such a fraudulent company. I am going to tell everyone I know not to book with you. This needs to be taken care of immediately. I should be able to book a hotel room in confidence thinking I am getting what I pay for without fear of it being deceptive and then to not be able to talk with someone in the US is shameful. I clearly was charged for the suite instead of the double bed room which was cheaper. It shouldnt matter whether I book online or with one of your non English speaking agents, You still very clearly got my reservation wrong.

Nov 14, 2023 3:20 pm EST
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4700 W Daybreak Pkwy Suite 100, South Jordan, UT, UT84009, US

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I'm sorry about your experience, and I can imagine your frustration. Thanks for bringing this to our attention. We will need your full name and itinerary number to look up your reservation. Please feel free to contact our escalations team at support@reservationdesk.com with this information or you can respond to this comment. Thanks for your patience.

--Rachael, Review Manager
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This complaint has been resolved automatically due to user's inactivity.

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    4700 W Daybreak Pkwy Suite 100, South Jordan, Utah, UT84009, United States
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    Nov 20, 2024
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ReservationDesk.com is ranked 89 among 518 companies in the Travel and Vacations category