On 11/11/2023 we checked into Best Western for a cheer competition. I had booked a suite 2 queen/separate sitting area with sofabedwhich i have listed on my receipt. i was given 2 double/sofa bed single room. I booked this online and clearly the picture shows a separate sitting area with sofabed. this is very deceptive and fraudulent as I paid for a separate sitting area and received one room. I am attaching a copy of my receipt from you people that clearly says 2 ROOMS . yet I got one cramped room and paid for the suite. I am very disappointed that i ended up speaking with 2 different people in other countries who couldnt understand what I was talking about. Shame on you for being such a fraudulent company. I am going to tell everyone I know not to book with you. This needs to be taken care of immediately. I should be able to book a hotel room in confidence thinking I am getting what I pay for without fear of it being deceptive and then to not be able to talk with someone in the US is shameful. I clearly was charged for the suite instead of the double bed room which was cheaper. It shouldnt matter whether I book online or with one of your non English speaking agents, You still very clearly got my reservation wrong.
This complaint has been resolved automatically due to user's inactivity.