RHB Bank
Reviews and Complaints

Kat cawangan klang, servis lambat dah dekat sejam tunggu.. Tolongla tingkatkan mutu kerja staff..hantar prgi training.. Pastu otp kata bleh update kat atm tup2 kene p kaunter da p kaunter bermula la mcm kembali ke era orang dulu-dulu.. Servis rasa nak menangis..x pernah take action ke.. Tak bawak p customer service training skill ke.. Now kalau urusan bank dengan RHB kene EL kalau takat half day jangan harap la.. X pe ckp byk pon dpt pe tukar je senang..

Greetings.
I have been calling the rhb customer service for almost a month now and not once has the team is not busy. I intended to change my credit card since it's already invalid for any transaction without warning i must say. Eversince day 1 that i have intended to use my credit card (But failed) i have been calling the customer service at least thrice a day. Not once that my call have been returned nor answered. I went to the rhb outlet instead, and asked for a change via counter which had been rejected. The staff insisted that the issue has to be done via phone call (Which i've tried way too many and took damn lot of my time). Shall you read my complaint here please arrange something for me despite millions of customers too, have to be attended.

Contact number [protected]
Name cynthia vera anak dublin (Mdm)
Existing rhb account :
Saving account
Travel money credit card
Rhb automobile financing (Car loan)
Please contact me for further details on the account/card numbers.

-23/11/2016
-3.26 p.m

I received a phone called from 03-[protected] (a woman) which is from RHB Bank Berhad asking for my personal loan debt. Yes i admit that my personal loan outstanding amount for almost 2 month that i cannot make payment long time ago. However, sometimes i did pay more to cover my debts. Sometimes before, i did receive phone calls from other telemarketer asking for the debts and they will accept politely when i told to make payment on every 30th which i get my salary. But, not with this staffs, she keep raise her voice. And for your information, i have argued with this staff almost 2 times. And today i did receive call from her again, same method yelling at me.For the god sake, how you can treat your customer like that.

Hi,

I would like to ask when will RHB bank revise my monthly installment for housing loan as BLR has been revised down few months ago.
I went to ask the bank staff (loan advisor) and each of them give me conflicting information.

I understand that effective interest rate has been revised down however my loan tenure and installment amount has not been revised.

Please advise the following
1. When will you be revising the monthly installment
2. Or when will you be revising the loan tenure left.

Other banks have been revising down the monthly installment and I am not sure why RHB is not.

Thanks

Teng Xiang Rong
[protected]
[protected]

Staff name Nafiz very rude, counter no. 9, rhb bnk city square. 11. 15, giliran no sy 2007, sy terus ke kaunter 9. Semasa menuju ke kaunter 9, sy meliht Nafiz tidak berada di kerusi yea, sy masa itu dtg bersama anak berumur 3 tahun, sy memimpin tgn anak, sy berjalan perlahan kerana tidak mahu anak terjatuh lagipun staff rhb di kaunter 9 tiada ditempt yea. Nafiz tiba2 datang, sy melihat nama yang tentera di tag kaunter berkenaan, meninggikan suaranya menyuruh sy cepat berjalan sedangkn sy sememangnya didepan dia. Dia sepatutnya berada di kerusi sebelum menekan no. Beginikah cara staff anda melayan pelanggan. Tidak bolehkh berckp dengan nada yg lebih sopan. Beliau dengan kurangajar yea menyuruh sy menukar ic baru, alasan ic sy rosak, sy baru berurusan dengan maybank, ok jea menggunakan ic sy tu, tiada masalah pun. Apa masalah staff anda yg bernama nafiz, sila htr ke kursus softskill, beginikh dia melayan cust. Jika ic sy bmslh sklipun, dia seharusnya menegur dengan cara yang betul. Berckp tidak menggunakan otak, kurgajar. Service teruk, buku asb sy, tidak diberikn, sy tengok muka dia, bg duit, buku sy mn?. Melengah2kn, buang ms cust. Suruh dia improve dia punya service. Bercakap tu, biar bersopan sikit!, jangan nk kurang ajar sangat. Kecewa dengan service staff anda. Sy nak feedback secepat mungkin aduan saya ini. -gov servant-

Date: 02-11-2016 (Tuesday)
Venue: RHB Bank, Bandar Baru Klang
Time: Around 11a.m.

Dear RHB Bank Manager:

I wish to complain about the poor service and attitude of staff in RHB Bank, Bandar Baru Klang. This situation happened at around 11.00a.m.

I am complaining because I wish to cancel my RHB credit card, renew the Debit Card and also ask about the pin number of credit card that my father did not received. So, I go to ask the Malay receptionist boy about which counter to renew the Debit Card and the boy said that Debit Card is out of stock and when I asked him when the Debit Card’s stocks will come and the boy didn’t answered my question. After that, he told me to go to customer service counter (An Indian woman staff) for asking it. I have waited about 20 minutes there and the Indian woman staff asked me with the bad attitude with the words “You mau buat apa?” Then, I told her I want to cancel my credit card, but she asked me go back to the Malay Receptionist boy there again. After that, I go back there again, then only the Malays receptionist boy give me the cancellation Credit card form. I am really disappointed with the services provided.

I look forward your bank would take necessary actions to avoid this case happened again. Thank you.

Dear Mr/Mrs,
I have received a few sms from RHB Bank which thought that I have bought hire purchase from your bank and tells that my hire purchase account will be taken out. This make me feels uncomfortable and unsatisfied because as a student and for your bank's information, I did not have any RHB Bank account and did not buy any products or services from your bank.
The number that used for the sms is 66300. I've tried to ignore this kind of unknown message but still sending me a message with that statement every month. If there has any person who used up your bank's name to threaten peoples, it is more better to your bank (RHB Bank) to take strictly action towards this issue.
Do contact me by replying my complaints at [protected]@gmail.com
Thank you.

Complaint against Direct Sales Person (Fabian Phoon Hai Chien) and his Manager (Calvin) from branch located at 1st Floor No. 112&114, Jalan Tan Sri Teh Ewe Lim, 11600 Penang, Malaysia.

While I was traveling in Penang for a property fair sometime in September, I was approached by a RHB Retail Mobile Banker - Fabian Phoon who convinced me to apply for a credit card. I told him it was not necessary until he told me that there's a Virtual Reality gadget free gift upon submission which I then provided him my details. However, I went back to Kuala Lumpur the next day and I had not provided him further details to submit my credit card application yet.

On 31st October 2016, I received a call at 4PM from Fabian Phoon Hai Chien who told me to return the free gift which he has given me in Penang if I do not wish to continue with my credit card application. This is ridiculous as there was no agreement or notification that I should return the free gift upon changing my mind on mentioned application.

Having heard that, I called in to both RHB customer service line and his Branch to lodge an official complaint. There is a report number generated from the customer service line ([protected]) and his Manager - Calvin was not friendly or helpful towards me. He told me that he needed to investigate both claims and reply his emails if needed. He was unwilling to offer any call back to follow up and he offered no apology on behalf of his subordinate's behavior as well. He called me back an hour later to confirm a few calls that Fabian made to me and he refused to explain to me what did Fabian say in his defend which sounded like he doesn't believe my words.

I am shocked that this is the service that consume is getting from such a reputable bank.

I am truly disappointed that Ms. Shahidayati Binti Ahmad, RHB Bank Berhad, Chargeback Unit,
Operations & Technology Support Department,
Card & Unsecured Business Division,
Email: [protected]@rhbbank.com.my

has refused my cancellation for the New York Skin Solution last 2 years ago - 8 Mar 2014 and till today there is NO / any services follow up.
So what can you say about this type of Service or Business.
Isn't this a scams - trying to cheat the customers with empty promises.
What if I did not pursue this services or even complaint to have my refund, where will be my services and my money? Lost in space right?

The respective parties has to no integrity to start with.
Kindly take the responsibility to quick refund and chargeback all the bank charges that you are trying to gain from such a Business scams..!

Angie

I wanted to get my bank statement online via RHB Now yesterday (24th Feb 2016) but no matter how much I try, the option is blocked from me. So, I called the customer service to help me figure out the way to get it done. The first thing the customer service officer asked was, "Do you have a passbook? If you have a passbook, you cannot use the online eStatement".

Which i find stupid because you have this online service to help customer avoid driving all the way to the bank. Fine, so i decided to go to the counter.

I took the number and waited for my turn. I filled the form and upon giving it to the officer, she asked where is my passbook? I said, i haven't used the passbook for ages and I don't remember if i still have it. She talked to one of her superiors and their answer is:

"The passbook is your bank statement. Without it you cannot print it. (F*#king stupid reason). So I asked, is there any way i can change my account so i can use the internet banking? Her answer:

"You have to close your account and open a new account". (Again, f*#king stupid answer).

I said, i can't just close the account. That is where my paycheck is transfered, all my banking is done through that account.

"We can't do anything".

F*#king stupid bank!

Date : 21 JAN 2016 Client : Jacqualyn Kew Credit Card No : Rhb evo visa [protected] I was apply rhb evo visa card on last year october.The purpose I apply this card is because this evo card have 20 percent discount on entertainment fee which meant movie due i was a movie addicted. But yesterday I received my statement don't show the deduction and i call the centre, the staff told me that no more discount for entertainment fee since last year starting december.But why the bank didn't inform me by email or send a message by phone since this evo card benefit already draw out on last month? I just use this card benefit 2 months only.Hope the person in-charge can give me a reasonable explanation.

I called to cancel my card on the 28 Dec 2015 as my card was stolen. On the 12 Jan, I went to the bank to withdraw money from the counter and found out that my card was in used on the 30 Dec 2015 amounting to RM849.76, total of four transactions. I called to RHB customer service line again, I found out the card was used in petrol station for two transactions and others as debit card.

Good days, I had make a call to RHB hotline to check my credit card statement and ask to the customer service representative how to change my credit card payment due date but the customer service representative answered me not in a nice way .i very disappointed with the attitude of the hotline service. (1/3/2016-8.00pm)

Bad Services - RHB Branch (Kota Permai) I would like to bring your attention that the services provided by your dealer(counter 5) is very rude and not serious on her works. Additionally, she is handling a special counter for senior citizens and pregnancy women. This counter is required a person who has patient and polite characteristics to serve her clients. Please take this complaint in a positive way to highlight the risk areas that your bank is facing. The key of success for banking industry is providing good services are ultimately important, although your bank has provided better products among your competitors. Finally, I hope that your bank would take necessary actions to avoid this cases happened again. Thank you.

I'm Sri from KL. On 13/10/15 I found that there was an auto debit from my saving account amounted RMXXX. Later on 16/10/15 there was another auto debit from my saving account amounted RMXX. I called RHB to check why is there an auto debit and what payment it is for as I never give any instruction for any auto debit. Upon checking, the RHB operator said the auto debit is for my RHB personal l**n. I was in shocked because I never had any overdue for my personal l**n. My l**n settlement was up to date and I haven't pass the cut off date for my l**n payment. Upon checking the RHB operation said that it is true that my l**n payment have no overdue. I was in shocked when the operator said the auto debit amounted RMXXX was a 3 months advanced collection for my personal l**n. Which means I don't have to pay my personal l**n for the next 3 months. Why is there such an advanced collection and why is this happening to me? Please advise. Thanks.

We submitted our mortgage loan refinancing application to RHB on 9 March and received the bank's response via email on 19 March that the loan has been approved, but we are to follow up with submission of our the original letter of offer from my existing bank DBS, in order to keep the loan tenure at 34 years, without which the tenure granted would be 30 years instead. We did not have the required document as we re-priced with DBS via phone confirmation and did not have any letter of offer. Thus, we agreed to accept 30 years tenure and our Loan Broker informed the RHB RM to proceed and quickly issue the Letter of Offer. The loan broker has been following up almost everyday since then regarding status of issuance of Letter of offer. We were also told that the RM's approver and then the RM were away on leave one after another starting early April, hence the delay for our case and to wait for the Offer Letter. Everything regarding the loan application was smooth up till this point, with no issues or indications of problems or possibility of loan rejection - we were just pending RHB to process the Offer Letter.

However, on 14 April, we received a call from the RHB RM saying our loan has been rejected, citing that we did not provide DBS Letter of Offer but we have already explained that it was not available and agreed to accept loan tenure of 30 years and for RHB to proceed. This issue was settled and not holding up the loan processing at all and we did not agree to the bank's rejection based on this excuse. She then escalated the issue to her boss and the Service Quality department and when we requested to speak to the SQ head, he said as long as the Offer Letter is not issued, the Offer is not valid, regardless of whatever in-principal approval or verbal confirmation by the RM. This is very irresponsible of them and unfair to the consumers, definitely NOT what is prescribed in RHB's Fair Dealing Charter.

RHB should have rejected the loan upfront or revised the rates openly, not hold up our applications for 6 weeks telling us it is approved and all is going well, then suddenly pulling the plug, going back on their word and not honoring the rates offered after a long delay. Such bad ethics and misrepresentation is definitely not the type of credibility and code of conduct we're expecting from a bank operating in Singapore. We request that RHB honor their rates offered and communicated to us as approved.

Our loan application was submitted and processed long ago and RHB RM communicated that it has been approved. We met the submission cutoff dates which was communicated to us, and that the rates of Y1 1.2% and Y2 1.6% is secured for our case. RHB should be honoring this and NOT treating consumers unfairly and unjustly.

To those who may concern,

I would like to make complaint to a customer service staff in Rhb Taman Megah branch. Because of rushing I didn't manage to get her name. She is a chinese in her 40's.

It was on last Wednesday(16th Jan 2014) about 3pm. I wanted to open a savings account for my salary input. I have called earlier to general line to enquire the necessary documents to bring because my IC is not in KL. The staff assured me that just the IC will do and can go to any RHB branch to open an account.

Coincidentally, I dropped by Taman Megah Rhb. The Chinese woman customer service didn't allow me to open the account. She said my IC is not in KL and i do not have the company letter to support. Furthermore she said my office is in Bangsar after checking through my name card and should go to Bangsar branch. I told her that I have called to general line to ask. But she insisted that I cannot open an account in their branch in a sarcastic tone. I feel disappointed with her kind of attitude.

I wanted to try my luck and went to another branch in damansara jaya. Guess what happen? The staffs there are so helpful. They let me fill up the form, the security guard pressed the queuing number for me, the counter staff proceed with my application after checking through a few details. Application done within 30mins.

Question is why both are RHB branch, the treatment I received were totally different?

I need an explanation on this.

Thank you.

Elly

Until nowadays, the bank customer services don't have any improvement at all and i am really disappointed about that! Either open or close account they didn't provide the basic information nor explanation at all ~~~ what the problem with the bank? It is not safe to keep my money inside at all ~~~ Please don't consider RHB Bank as your 1st choice because you will be regret once you compare with other bank customer services and i swear it is the worst i ever met !

same thing happen to me. i have make full settlement on my credit card account on 22.12.2012. but until now rhb never give me my releast letter. I want to clear my name from AKPK la cibai. when i call costumer service they let me wait so long & no one pick up the phone. HABIS CREDIT AKU. they promise me to mail the letter also never recieved untill to day. last week i 16.12.2012 complaint to bank negara & cc to RHB. then on 19.12.2012 same person Shalini her name promise me to email the letter but untill today also never received the damn letter. i asked her to fax, but this girl said cannot faxs it. . what the fcuk RHB so big but cannot fax.. i will never dealing with this bank.

I'm really disappointed with the service provided.

It's been the 2nd time they screw up my school for me. I've undertaken the bank loan for my school fees. The first time it was so rush, I had to skip school for the first week just to handle all the documentation that would have been settled weeks before my school commences. Now, history repeats. Despite applying 3 weeks before a
Despite applying 3 weeks before and was guaranteed I can get my loan within 2 weeks. I was, once again, met with obstacles. First, the consultant did not mention any problems. Till the week my school starts and there's still no update, I called up the consultant and was told that I need another guarantor. Why isn't this mention 2 weeks ago?

That aside, I got her another guarantor. I waited and waited, there's no news and I have to call up the bank every single day. Now she tells me I need to wait till next Monday. Hi, that is my 3rd week of school. The whole process of getting loan from the bank is just as bad as a loan shark getting a gambler to pay up. I'm really upset by the services provided. Furthermore, for every single call, your consultant never fails to talk about charging me interest rate for this and that. I've totally no idea how much interest rate and processing fee they are charging me for, on top of the ### services I'm experiencing now.

So the manager and supervisor called and apologized. Said that they will supervise and rush things out for me. I still end up waiting for 1 more week. Getting more and more pissed instead. I had to pay 100 over to redeem my last loan. (they lend me 100 over more than i needed so now i had to pay back that amount before i can extend my loan). What is this? I had to pay $170 for interest and $150 for the processing fee. Hello, is the bank lending me money or am I lending the bank money? I kept paying and paying yet nothing has been done at all. Even after lodging complaint to the customer service didn't improve anything.

I'm utterly upset by the lack of customer service experience. Can you imagine me going to school without any textbooks, I can neither start on my assignments? It's not even because I applied late, it's due to all these delays by the company, putting my application aside till I push for it. I really hope the company will take serious consideration to reflect on this.