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Ritz Crackers
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Ritz Crackers Complaints 403

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A
3:35 pm EST
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Ritz Crackers Bits of ritz minis

February 25, 11:00 a.m. (approximate)

I purchased a box of Ritz Mini Bits for my 2-year-old son; they are a favorite of his, with the exception of this package which proved to be crumpled, as if crushed, so much so the crackers separated from their filling and it had oozed out and, for the most part, crumbled and mashed with other cracker bits.

Although I had discarded the receipt, I am submitting a photo as verification of my disappointment, which was shared by my toddler.

Desired outcome: Please refund

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2:26 pm EST
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Ritz Crackers Ritz bits cheese

I bought this product from kroger yesterday. It has an expiration date listed as September 7th 2022. I had them last night and woke up with a bad rash/allergic reaction all over my face. When I had them this morning I found huge white mold all over the crackers. I took them out the box and all of them have that white ish appearance. I’m currently expecting and do not know if this will have a negative effect on my baby. I’m extremely pissed at this company and product for this.

Desired outcome: I want a full resolution to this. And if I find myself having complications I’ll proceed to sue.

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6:03 am EST

Ritz Crackers Ritz crackers

I am really upset about the box of ritz crackers we recently purchased. They look fine when you take them out of the box, but when you open the bag and go to take them out they all break up in your hand. We couldn't even have one whole one. It will be a long time before i consider another purchase.

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8:30 pm EST

Ritz Crackers Most of the chips were all crumbled.

They were the sour cream & onion toasted chips.

8.1 oz

Bar code [protected]

Expires 07Oct2022XEZ31S3

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Aleta Hall Burns
US
Apr 16, 2022 7:27 pm EDT

I purchased Ritz Toasted Chips, sour cream & onion, family size, and maybe there were a dozen whole crackers in the bag. The rest were broken! Come on Ritz - you can do better with your packaging. I swore I would never buy this product again then I had a weak moment and thought just maybe this bag would be different. NOPE!

I HAVE PURCHASED MY LAST BAG! Not again until you do something about the breakage issue! PLEASEEEEEEEEEEEEEEEEEEEEE!

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4:12 pm EST

Ritz Crackers Ritz crackers

Hello purchased a box of original Ritz crackers expiration date August 11,2022 and opened them today they are stale, lighter then usual in color and not edible. This is my first time ever having an issue with ritz crackers. This was a waste of crackers bar code # [protected] bought at fresh grocer wyncote, Pa on Monday 2/7/2022

[protected]@yahoo.com

Desired outcome: I would like a coupon to replace them

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3:30 am EST

Ritz Crackers Marci.[protected]@midco.net

I have bought the flavor sour cream and onion but this is the 3rd bag I have gotten and they are plain instead of sour Cream amd onion.

Oct 02 /2022!xEz21s6

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8:34 pm EST

Ritz Crackers Ritz fresh stacks crackers

I regularly purchase Ritz products. However, I recently bought several boxes of the fresh stacks and each of the 8 enclosed sleeves in one of the boxes was open. The side seems were not closed and all the crackers are stale. The date on the box is 08JUN2022MS 1015. I know situations like this can occur from time to time. However, it is important how you respond to them. I am hoping my complaint will alert you to a possible problem and I'm also hoping Ritz will stand behind their products. I would appreciate a response.

Thank you,

Bunny Merkle

Desired outcome: I'm hoping for a response and a refund for my pruchase or a certiicate to buy another box. I purchased the crackers from Safeway.

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6:11 pm EST

Ritz Crackers Low Fat Ritz crackers

The only complaint I have is that the packaging is terriable! Can't open them where you are suppose to... Makes a mess everywhere! You have to bring a scissors to the table to open them.

Crackers are fine. Please revamp your packaging.

Desired outcome: Get the crackers out with the crumbs flying all over and using a scissors to open them!

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2:48 pm EST

Ritz Crackers Ritz crackers

Hi i eat ritz crackers all the time with everything today at work i open up a new sleeve of crackers to find that there is peanut butter on my crackers im not sure how peanut butter ended up in my crackers as this was brand new and un opened. So how did they get seeled up with peanut butter inside? luckily my brother did not eat these he is allergic to peanuts!

Desired outcome: A REFUND A NEW CRACKERS

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11:09 am EST

Ritz Crackers Ritz toasted chips

I opened a bag from the dollar general and I'll send a pic of what it was I think u need to use boxes not bags and this would not happen how u supposed to dip these in dip when they r crumbled up like this I love them but this is bull I bet all bags are like this not just this one that is why I say box not bags and they will never be like this again

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12:24 pm EST

Ritz Crackers Ritz toasted chips

I bought a bag of Sour cream and onion toasted Ritz Chips from Walmart Neighborhood Market in Sherwood AR. The entire bag was plain chips.

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C
7:28 pm EST

Ritz Crackers All flaky no consistency

The Ritz crackers we bought last week in Shoprite were not up to your standards.

We have been buying them for over 25 years.

This particular box packages were all crumbled.

Would like a coupon for a new box.

Shop Rite in Little falls New Jersey 07424

serial number [protected] Barcode

I didn't keep receipt because I didn't expect crumbs when I opened box.

13.7 oz

Desired outcome: We would appreciate a coupon for another box.Thank you !!

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Kha Shakir
US
Feb 15, 2022 12:32 pm EST

Bought 3 new boxes as all of the previous probably ex customers did and they broke up in my hand and the ones I could get out of the box were not only crumbly in the wrapper they were stale. NEVER BUYING RITZ AGAIN

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N
4:55 pm EST

Ritz Crackers Ritz bits peanut butter crackers

The last several boxes of these crackers I've purchased I'm very dissatisfied and disappointed with. I cant even point it down to a certain store because I've gotten them from a few different stores and the last several times the crackers have been burnt-like. I've put in a picture but I'm not even sure if it shows what I'm meaning. I love these crackers and probably eat a box every couple of days or so so I'm very unhappy with how the crackers have been and would just like to get a regular good box like I used to get. I'm not sure what can be done but like I said I just want to get a good regular box again and not burnt like ones.

-thank you

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12:53 pm EST

Ritz Crackers Crisp & thins, cheddar

Today is Feb. 4,2022 and I opened my bag of crisps for lunch. The bag sounded funny like china. So i got out a handful and they were pale looking like with no cheese. When I tasted them they were terrible. They had no taste. I eat this almost every day and since this is the last bag I have and I am snowed in this made me angry. These chips are so great and I usually buy two bags. I am not sure what happened to them. 20Jul2022xEZ21S1 16?1, this is what is written on side of bag. Please make sure there are no more of these bags. They are really terrible. I love them when they are good.

Desired outcome: Please make sure there are no more bags like this. Maybe they could send me another bag of Cheddar. Thank you.

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7:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

01/17/2022 I purchased this box of crackers about two weeks ago and opened them today. I prepared to enjoy them with my favorite tuna salad. It was not to be so. Upon eating the first cracker, I thought it was a little bit salty. 2nd a little bit saltier. The 3rd I could not finish as it was far too salty. I could not complete my meal. I usually consume...

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6:17 am EST
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Ritz Crackers Ritz Crackers Original/NO SALT-CRUMBLING

I purchase at least 3 boxes of Ritz Original (with salt) a month.
Within the past 2 months I have gotten 3 boxes of Ritz Original (without salt).
These crackers crumbled when you picked them up.
So, I ended up with boring crumbs @ $5.00 a box.

Desired outcome: I would appreciate a refund and word passed on to quality control.

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5:36 pm EST

Ritz Crackers Product did not meet expected quality

Jan 2, 2022 — present

Ritz crackers /hint of salt

The majority of crackers crumbled as soon as you touched them. The tops broke off in many pieces. When I prepared snacks with ritz crackers being the base, they looked like someone took a bit or a mouse ate around the top edges. I do not have mice. Most of the guys said I think you got old crackers.
Code [protected].
Date 24may22az210 — 2 — 2119
I have eaten ritz crackers for many years. Just disappointed and a little embarrased.

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1:13 pm EST

Ritz Crackers Ritz everything crackers

Hello I bought Ritz everything crackers. When I opened the packages the crackers crumbled in small pieces. Was going to serve to company. I would like a rebate. Thank you jackie charnay 229 pine hov circleApt. B1 greenacrss fl 33463.

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4:33 pm EST
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Ritz Crackers Ritz Crackers (regular)

I purchased 2 boxes (13.7 oz. each) of "the original" Ritz crackers 12/15/2021. Upon opening, I discovered that none of the crackers in the boxes has any salt on top. While they are not spoiled, etc., they certainly don't taste like I expect them to. Best when used by:

Box #1: 09MAR22AZ110-1 0740
Box #2: 09MAR22AZ110-4 0746

Please send a refund or coupons for free boxes.

Sarah Lowe
6993 Degood Rd.
Ostrander, OH 43061

Desired outcome: refund or replacement

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2:05 am EST

Ritz Crackers Ritz crackers.

Ur crackers fall apart super easy.. I been eating ritz my whole life in 40yrs old! What are y guys doing with the crackers now that are making them so brittle?

Desired outcome: Some ritz crackers that don’t fall apart

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

Overview of Ritz Crackers complaint handling

Ritz Crackers reviews first appeared on Complaints Board on Mar 21, 2012. The latest review 20 packs was posted on Nov 3, 2024. Ritz Crackers has an average consumer rating of 1 stars from 406 reviews. Ritz Crackers has resolved 0 complaints.
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  1. Ritz Crackers Contacts

  2. Ritz Crackers phone numbers
    +1 (855) 535-5648
    +1 (855) 535-5648
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  3. Ritz Crackers address
    100 Deforest Ave, East Hanover, New Jersey, 07936, United States
  4. Ritz Crackers social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2024
Ritz Crackers Category
Ritz Crackers is ranked 18 among 22 companies in the Snack Foods category

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