Ritz Crackers’s earns a 1.0-star rating from 406 reviews, showing that the majority of snack enthusiasts are dissatisfied with their flavor and quality.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Ritz sour cream and onion toasted chips
I recently purchased Ritz toasted chips (sour cream and onion) from Giant. There is no sour cream and onion on them. The bottom of the bag says 20 Dec 2022 XEZ32S1 04:02. They are just plain. Thank you.
Desired outcome: Coupon for toasted chips
Complaint
Hi. We purchase ritz crackers all the time. This lst box of 4 sleeves was problematic. They seem to be thinner and therefore much more fragile than usual. At least half of each sleeve were broken. The others would disintegrate when trying to peanut butter them. This has never happened before. The crackers seemed to be a little different shape as well.
Gene Gilbert
[protected]
[protected]@aol.com
Desired outcome: New box of crackers unbroken and usable
I have been buying Ritz crackers for many years. Why now, besides using less ingredients to save money and increase profits, have you deprived loyal customers the right to eat a cracker that USED to be loved ? Each sleeve contains at least 1/3 of the crackers that are crumbled. I know you don't care about the consumer, just the profits.
Ritz crisp & thins cheddar
I purchased Crisp & Thins and they are all crumbs. I understand they are a thin cracker, however I paid over $4.00 for a bag of crumbs. I would suggest you change your packaging because they can’t withstand the thin bag that they are in. I won’t be purchasing these again. I needed a spoon to eat them so I just discarded them.
They were purchased on Tuesday, May 3, 2022 at Giant in Doylestown, PA
The SKU is [protected]
[protected]
Ritz bites
Package contains large clumps of the cheese and very fue crackers. Numbers on box..[protected] perch at Wal-Mart 5 -2-2022
Desired outcome: I'd like to be refunded with another package. Our more for my trouble .
Ritz Cheese Bites
I purchased the Ritz Cheese Bitz 4/28/2022. Inside the box there were multiple crackers that contained what looked like black mold. My daughter and I had been eating out of this box and unsure how many of these moldy pieces we ate.
Desired outcome: Refund and possible coverage of medical expenses if my daughter becomes sick from this.
Ritz crackers 13.7oz box
I bought my crackers at Kroger's in Bardstown ,Ky on April 22,2022 opened my box of crackers and one pack was opened and broken I had to throw them away please help with this matter all I ask is to replace them for me thanks
Desired outcome: Replace my box of crackers please thank you
Crisp& thins salt and vinegar
All of the cops in our bag are burnt. We love this product but have been disappointed in the last couple of bags. Also the flavor is barely there. Serial Number: 27Sept2022XEZ31S1 03:35
Desired outcome: Refund/ Coupon
Ritz family size crackers
Last week I purchased a box of Fresh Stacks original crackers. It was supposed to contain 12 fresh stacks.. for some reason there were only 11 stacks in in the box. I have never complained about anything before but thought you should know.
the numbers on the bar code are:[protected]
expiration date is September 7 2022.
thank you, B.H.
I bought these crackers in the Acme in Havertown Pennsylvania, 19083
Ritz peanut butter crackers
Six pack of crackers have only 9 crackers. There are six cracker sandwich’s that only had one cracker and no peanut butter. The Cracker sandwich’s were incomplete. The crackers came as a package of eight, with six sandwiches in each pack. There were two incomplete packs in the package of eight.
Bar code: [protected]
Use by date: 14 Sep 22
Code: BL26A
Desired outcome: I would like a refund of $3.00.
Not being able to find
I can not find hint of salt ritz crackers any where. I do not eat salt or should I say very little, because of high blood pressure and now I can't find them any where. I shop at winn dixie and publix and walmart and none of these stores in town have any. I was told it was because of a strike you had, so I hope you have resolved that now I shop every thursday and today no one had any at all.
Ritz crackers in the wrong box
I recently purchased Ritz Crackers as I usually do, 2 boxes of regular Ritz crackers in the 11.8 oz. box of 8 fresh stacks. Much to my surprise one of the boxes, while the exact same on the outside, contained unsalted crackers. Wow! That was a wake-up call. My taste buds knew the difference immediately.
The markings on this box were: 14JUN2022MS1011 with the numbers 09 02 under that, aligned with the 1011.
This isn't a complaint so much, as a notification that somehow unsalted crackers got into a box for salted crackers or vice versa...wrong product or wrong box.
Just wanted you to be able to keep a perfect product just that...Perfect!
Sincerely,
Sheri Wright
2440 Ida Street
Omaha, Nebraska 68112
Desired outcome: Please check your assembly line to correct this mistake. If I got one of these unusual boxes, others probably did too. I will retain the box until the end of June 2022 should you want more information or proof.
had the same problem, love snacking on ritz untill you open pkg and yuk tasted like sh--. the box says the original 1lb1.8oz, but no salt fed them to the pets they ate them. pkg says 23nov2022msioi2 at 12.06
Ritz crisp & thins cheddar flavor. 7.1 oz.
I bought some Ritz crisp & thins cheddar chips on Saturday March 26th, 2022. At Safeway in Washougal, WA. I opened them today and they have no flavor on the at all. I bought 2 bags. They are 2/7.00$. I would like them replaced. Please they are my favorites chips.
Desired outcome: Please refund me.
Product contamination
I purchased a box of plain Ritz crackers. the 1st 2 sleeves were fine. The next sleeve I opened appeared to have peanut butter residue on them. I opened up another sleeve and it was the same way, actually with heavier residue. I'm glad I'm the one that got this sleeve 1st as my husband is severely allergic to peanuts.
This box was purchased around Christmas/New Years 2021/22
Desired outcome: I would like a replacement and for it to be brought to attention to be sure all product is cleaned before swapping product line. This could have had serious consequences.
Cracker sandwiches
March 22, 2022 11:43a.m. Just returned from the grocery store to find that my purchase of Ritz Cracker peanut butter sandwiches (8 pack) only contained 7 individual packages of crackers. I did not notice this when I picked them up as I buy them every week for lunch boxes.
The data on the packaging includes the following: "29Aug22, BL16C, 06:32 and UPC code [protected].
Desired outcome: I would like a credit for the missing package of crackers (or a coupon to replace the missing one).
Ritz original and hint of salt crackers
These days, Ritz crackers are a complete waste of money. Open the box, try to open the packs, and they immediately crumble before your eyes. Forget spreading them with peanut butter, etc. You can't even touch them, they fall apart. You are left with a table full of crumbs. There of hundreds of posts from buyers on the internet complaining of this same problem. I sure with they still made HiHo crackers so I would have an alternative.
Toasted Chips
Hello
I just bought your Toasted Chips.
They are all broken up very small pieces you can't even dip them.
I'm very disappointed they are a lot of money and no use to me.
Margie Allen
[protected]
Desired outcome: To provide a bag thats good
Toasted chips "veggie"
The Veggie flavor is different I am a Ritz fan all of your crackers are superb. I have eaten all of the flavors. About 3 weeks ago I tried to get the veggie ones Walmart didn't have any. Kroger didn't have any. On Tuesday the 03/07/2022 the only had 3 bags. I bought 2 bags, they were terrible. Had no flavor the bags that I used to eat had veggie flavor. I haven't opened the second bag. If it's the same I just wasted 7 dollars. I will continue eating your products. I was really disappointed with them.
Peanut butter substance/glue
I purchased Ritz crackers (plain) and 3 of the 4 packs have a peanut butter substance on them. the number on the top of the lid is 05jul2022ms2082 and 20:04. the bar code is [protected] and [protected] I purchased this item at County Market in Grove City PA some time in January. I did not open the package right away because I still had a pack all ready open. I thought this to be very important because it could also be glue used to seal the package.
Desired outcome: If you could just replace my box of crackers i would be thankful. I'm just worried any one getting sick from this if there are more boxes out their.
Ritz crackers
2 packages where not sealed. Crushed crackers on bottom of box.
Family size 6 stacks of Ritz crackers
3/4/2022 just opened this box. All six stacks are not sealed on the side. This has happened before so we may be looking for a different brand as this is not acceptable. Who knows what has gotten into these. Best by date of
20Aug2022 as pics show. We will be tossing these in the garbage and looking at a different brand until this is straightened out.
Dave Jorgensen.
Ritz Crackers Reviews 0
If you represent Ritz Crackers, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The specific product or service from Ritz Crackers that led to the complaint.
- Any relevant dates and locations related to your experience.
- The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
- Describe any transactions, including purchase details and receipts if available.
- Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
- Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.
5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.
Overview of Ritz Crackers complaint handling
-
Ritz Crackers Contacts
-
Ritz Crackers phone numbers+1 (855) 535-5648+1 (855) 535-5648Click up if you have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have successfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number Click down if you have unsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number 0 0 users reported that they have UNsuccessfully reached Ritz Crackers by calling +1 (855) 535-5648 phone number
-
Ritz Crackers address100 Deforest Ave, East Hanover, New Jersey, 07936, United States
-
Ritz Crackers social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 03, 2024
Most discussed Ritz Crackers complaints
Crackers broken iiin boxRecent comments about Ritz Crackers company
Toasted chipsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.