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3.9 4 Reviews 977 Complaints
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Rooms To Go Complaints 977

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Rooms To Go Service

My spouse and I went into the Richmond VA store and ordered a sofa, ottoman and warranty. The salesman initially asked if we were prior customers. I said that I was. He asked my last name, I said Bowers. He pulled me up in the system and asked are you still on Monument Ave. I said yes but in a different condo. He then said you must not like what is going on on Monument Ave. My spouse said I am not sure what you mean. He said with all of the monuments being removed. I said that they needed to come down. He said they are part of history. I said they were erected for the wrong reason. My spouse then said... brother if you want to make this sale you need to change the subject. We proceeded to make our purchase. Neither my spouse nor I looked at the receipt as the salesman placed it in a packet and handed it to us. When the order was delivered there was no ottoman. He never ordered it. I also noticed that my name was not correct on the invoice. I called and spoke with a store manager who apologized for the entire situation and connected me with a very nice salesman that ordered the ottoman and assured me that my last name would be corrected. I received a call a few days ago from an out of state number. It went to voicemail. When I listened to the message it said that I would have to go into the store with my ID in order to have my name changed. I am now furious. I have never had an "account" with RTG. I paid with my charge card so there is no reason to show ID to get the correct name put on my order. I want my name to be correct when I receive the ottoman or I am refusing delivery and returning the sofa.

Store #: 1301

ROOMS TO GO - RICHMOND

9901 W BROAD ST, GLEN ALLEN, VA [protected]

Order # [protected]

Order Date: 01/05/2023

Sales Person Name: RASHAWN JENKINS (036211)

Revise Order #: 1

01/05/2023 11:59 AM svc_pos

Store #: 1301

ROOMS TO GO - RICHMOND

9901 W BROAD ST, GLEN ALLEN, VA [protected]

Order # 17837133Order Date: 12/30/2022

Sales Person Name: LINWOOD WINFREE JR (035438)

Revise Order #: 112/30/2022 04:31 PM svc_pos

Sold To: CAROLINE BOWERS-BROWN | 2616 MONUMENT AVE, UNIT 2., RICHMOND, VA 23220 | Home Tel. No.: [protected]

Desired outcome: CHANGE MY NAME ON MY ORDER TO THE CORRECT NAMECaroline Bowers. Remove Brown. That is not my name.

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Rooms To Go Table-[protected] ordered 6/7/20 sever pewter -[protected] ordered 2/18/21

Bought the table set in June as u c first table the brought was damaged fine they replaced it the second table all of a sudden gets two bubbles on it then they bursted called rooms to go gentlemen came out took pics so it did have a warranty at that time nd I got the extra insurance on the table. They said they called but didn’t no messages said someone was gonna get intouch with me now I’m saying it shouldn’t take that long to get back now I’m calling o someone is going to call you waiting no call so I started calling to c what’s going on been going down to the store someone is going to get white you finally someone called after what prob over a year saying they couldn’t help because of the time frame give me a break I have been reaching out in out in out and when they called they said they was calling my daughter number told them plenty of times evertime I call don’t call her number she works nights call my number which is on the order form. They finally called bout sumwhere in Nov or Dec of 2022 saying that the bubbles was a cig burn and I said and it it a lie those are not cig burns and u have the nerve to just now tell me this I even told them to let sumone come n look anybody would tell u those are not cig burns on top of the table and there not close together.All I wan is another table or give me my money back hope my next step isn’t to get a lawyer cause I will for distress and the lie the gentleman said.My server called the next day or same day told them the door is uneven the gentleman told me to take a pic and send it to him email that hasn’t been replaced or fix I have bought bedroom sets furniture and this is what it come out to b.This is the second time u ask me to go to [protected]@rooms to go.com this will b my last my next step will b lawyer! U GUYS HAVE THE PIC

Desired outcome: New table or give me my money back

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Rooms To Go Wrong color

Purchased a sectional over the weekend and it was delivered today. The chaise is on the wrong side, when we ordered we specified what side we needed the chaise on due to the way our living room is set up. After putting it together, it’s not the way we ordered it. The color is off as well, we saw the beige in the showroom and our sales associate said they had a “blue” option but that it wasn’t blue, it was more of the grayish color we were looking for. Of course it ends up being blue, blue. I am so disappointed. We were never informed of no refund or exchange policy. Now we are stuck with something that does not work for us and is an eye sore. Super frustrating and disappointed as we were really looking forward to our new sofa.

Desired outcome: Exchange at least

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Rooms To Go TV Stands & shelves (wall entertainment)

I brought a tv stand/ wall entertainment set in December 2022 & when they brought out my purchase it was damaged. They put in an order to bring out a new one & when they brought that one it was worse than the last one so they had to take it back. I got the 3rd one & it wasn’t any good either. Now we are trying to decide what to do this time. It’s ridiculous. Rooms to go furniture is no good & i see why i stopped buying from them years ago. If my furniture comes out for the 4th time damaged they can just take it back & keep it. I’m fed up & the customer service is horrible. Do better rooms to go! And these guys mess up my floors i just got done in December. I’m just piss!

Desired outcome: I would like to get my furniture brand new & not damaged. That’s all I want if not they can refund my money. And fixed my dang floor!

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Rooms To Go Bed

We purchased an adjustable base and mattress from them in the store that day then I went home and added in a bed frame I liked from their web site. They scheduled my delivery for 1/4/2023. I took the day off work and had everything prepared for the professional delivery and set up. The delivery drivers arrived and while assembling the bed frame they discovered the head board was broken and they would need a new one. They talked to me about it and the plan was for them to take the bed frame with them and bring back a new one. I called customer service while they were here and they called in as well to report the issue. They were told NOT to take the whole frame, to just take the head board by Rooms To Go. The warehouse they had gotten this bed frame was 5 miles from my house and the warehouse had plenty more in stock but Rooms To Go refused to allow them to get another one saying there was a "process" they must do that would take days. I drove 5 miles to the store and tried to get the manager there who sold us the bed to help and he blew me off and said he did not work for the same company as the Rooms To Go Customer Care or the Rooms To Go Warehouse and I should call them. I was passed around for literally TWO hours on the phone as my phone log will show. All of them claiming to be disconnected and not one big company. They could not get me a head board for days in spite of having them. I told them I could not afford another day off work. They said they could not help me then. So I asked for a refund. They stated they could refund me after they picked up the bed pieces they left at my house but could not pick them up till next week. I AGAIN explained I COULD NOT Take another day off and the driver was supposed to take the whole bed but THEY told him to leave part of it there. I told them they would need to pick it back up today while I was off. They refused. So basically they wont give me the head board and they won't give me a refund. I paid my money up front under a promise that they would deliver this item to me on a day they chose and they have failed to deliver as promised. $5000 rip off to be treated like [censored] by this train wreck of a company

Desired outcome: I want my head board delivered and $300 compensation for being forced to lose another day of work because they failed to deliver and refused to let them bring a new one or take the remaining frame away the same day.

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Rooms To Go Sofas and Loveseat

It is not the first time that I buy in Rooms to Go, this time I made a purchase of almost $6000, the furniture that I bought sags at the corners, and it is really too uncomfortable, and the Inspector decided that the change did not proceed. I had the intention of making a purchase for a better quality piece of furniture than the one I had bought but now I am sure that I will not buy from Rooms to Go again, there is no respect for the money that the client pays for a service. I am paying a guarantee that is useless for hardly anything, I consider that it is a robbery to the client.

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Rooms To Go Bed

Payment History

Other Payments

$229.19 (see details)

RTG Finance

$2618.75 (see details) from NC start with D

When they delivered the bed it felt like springs sticking out. They replaced it[ went to rooms to go in Harbison SC to replace bed only. I had everything else. It looked like he charged me again for headboard that been paid for. Sales people are only interested in getting a sale. I am paying over 4,,000 just for the bed. I am very dis satisfied how i was taking advantage of. I could of gotten a whole bed room set for this price. Not just a bed. Order number

Order # [protected] Tonia Jernigan

Desired outcome: They would give me back some money being charged this much for bed and head rest

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Rooms To Go sectional mix match and torn, not once but twice. Impossible to work w delivery

This was the single worst furniture purchase in my 60 years. I will never again purchase from rooms to go. Customers flat out don't matter.

Quality doesn't matter.

Two sectionals in a row delivered with used and torn components. No attempts to apologize or make ammends.

Had to cancel and move patients multiple times to meet an every changing delivery time frame.

Was told as a doctor if I cared that much about my patients I should hire somewhere to receive my furniture.

Worst experience ever.

Desired outcome: Full refund, pick up of the damaged item left at my house and compensation for my time and lost revenue

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Rooms To Go Delivery

I’m complaining because Rooms To Go changed my delivery time three times in two days. I could not even get another delivery date at the time that I called. I have bought a lot of furniture from this company through the years but maybe it’s time for me to find someone else who has some customer compassion. I understand things change but it also does for the customer. We have jobs and lives and it’s not fair that we have to constantly change things at our jobs. So inconvenient and all you get from R2G is times are subject to change. No compassion whatsoever and unfriendly and unprofessional behavior. All this company cares about is money and I will look elsewhere for service.

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Rooms To Go wrong item delivered

We ordered a FULL Size Bed on roomstogo.com, we received a KING SIZE BED! we are now 3 weeks going back and forth and we still have not received what we ordered your customer service has been absolutely terrible Ffaison2roomstogo,com is rude and has absolutely no customer service skills to be a SUPERVISOR, I have been 3 weeks sent photos 6 times called emailed went to the store and still nothing how hard is it for you guys to fix a mistake that was not OUR MISTAKE to pic up your mistake order and send us what we ordered

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Rooms To Go Extended Warranty

I put in a claim for my chaise sofa which got denied because seams to be not covered. Then I put in a second claim for my daughter's dresser because is peeling and it got denied because it has water damage somewhere else. I put a third claim for my daughter's nightstand because is peeling in some weird way and it was denied because of an unknown substance.

Do they really cover anything? This is a scam! DON'T BUY FROM ROOMS TO GO !

Desired outcome: All three items get replaced.

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Rooms To Go Dining room set

This has been the worst experience ever with furniture and customer service! I bought a brand new dining room table set and had to swap it out several times because of defects on table every time coming out the box. Next we decided to just exchange for another table set, even though we didn’t want to, because each replacement was coming defected and the new table set started peeling. So then we reached out and got it switched out and it started doing it again as well as the wood started knotting up. Mind you that we barley ever use the table. And I reached out to multiple people for R2G and from Fortegra and all I get is the run around. One tells me there’s nothing they can do and to call the other and when I do they tell me to call the other back. A bunch of BS! I’m being told by both parties that there is nothing they can do and I’m basically stuck with a factory defected table that I paid my hard earned money for and according to there limited warranty policy I shouldn’t be having any issues with a resolution for my issue. I’ve been in my home, new construction, for 2 years and haven’t had the table for 1 year due to defects and having to exchange and swap out! This is bad business and piss poor customer service!

Desired outcome: All I want is my factory defected table replaced!

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Rooms To Go Purchased Sofa that is described as "Genuine Leather" but it turns out to be fake leather

On March 2nd, 2019, I purchased a "leather" sofa and love seat. Rooms To Go described it as genuine leather and it appeared to be actual leather. Three years later it is pealing terribly and Rooms To Go will not provide any assistance or service in regards to the fake leather product that they sold me. Photos of the pealing of the outer layer which reveals some sort of material underneath, that does not resemble leather at all.

Desired outcome: A new sofa to replace the one that is cracking and pealing that is genuine leather or a complete refund for the total amount that was paid for both the sofa and the love seat.

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Rooms To Go Complaint on fortegra furniture

I purchased a Grey Sectional with 3 power recliner, one armless, left recliner and right recliner. Also, the sectional included a console storage with usb and wireless top. The purchase was made on November 02 and was delivered on Nov. 22, 2022.

After delivery, I reported to customer service on Nov. 22, that the wireless console did not work properly. A technician arrived at our home Dec. 5, 2022, took pictures. A decision was made that the replacement parts will be mailed and then would have to call for a technician and wait for a date to installation. A day later, the armless recliner stopped working and I called customer service again. I received a call back a day later concerning the armless recliner and the customer service representative advised me of my options. Her customer service was impeccable! I explained that this furniture was purchase before the Thanksgiving holiday and in Dec. I have guest coming to our home and wanted to have Funiture in our living area. She immediately gave me two options, repair by a technician sometime in January 2023 or a new recliner could be delivered by Dec. 23. I accepted the Dec.23 delivery. Today, Dec. 10th I realized the right arm recliner did not work properly, there are 4 buttons and only two work. The customer service representative told me a technician will be available in my area Jan. 11, which is interfering the use of the defected right armchair. I made a $6,300 purchase and now I am being told I have to wait until after Jan. 1 to receive service. This is Unacceptable, and I am not allowed to enjoy the Funiture.

Desired outcome: A brand-new console and right armchair and armless chair be delivered to me before or on Dec. 23, 2022.

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Rooms To Go Exchange service

The two men who delivered my exchange were "joking around" with me, it wasn't funny at all. They were in my home, making me feel uncomfortable for replacing my couch that was very clearly broken. Then, they gave me a really hard time about wanting them to install the middle support block that screws into the bottom of the couch. When this is how the first couch broke. arent they supposed to install all the pieces of a couch when its delievered and installed? especially a suppot block for the center? They were making me feel really stupid for wanting them to install this piece, they kept telling me it wasn't nessisary like it was an inconvenience for them. if the center support block was installed in the first place, it never would have broken. They were very inappropriate. They shouldn't have been joking around to the point that it made uncomfortable in my own home. They knew they were wrong as before they left several apologies were given to me when no apologies should have even been needed. This was my home they came into and made me feel stupid and uncomfortable.

this was supposed to be a simple exchange.

this experience makes me not want anything ever delivered again, especially if I'm alone. That is how uncomfortable they made me feel. over all, I dont think I will ever purchase something from rooms to go again

Desired outcome: Something, you cant treat people like this in this in their own home, especially when it's a young woman alone and two men... very uncomfortable and not appropriate whatsoever

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Rooms To Go Bed and mattress.

I was sold head board by customer service in NC I was charge $1,649.99. I was lead to belive this was for bedroom set. I did this on line The customer told me I was going to love my bed room set. Then I found out I had to buy a mattress. They sent me a mattress with springs. I could not sleep on it. I had the inspector came out to get a new mattress I was told I had to go in my area. I went Harborson in SC I was. charged $1,876.75 for mattress. my bed set is costing me almost 5,0000.0 only. I am 68 I feel like I taken advantage . This 1876.75 mattress was not new. I am waiting for inspector to come out again for this new mattress. This mattress smell like it was sprayed down and the odor he be here on Dec.12.

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Rooms To Go Reclining sofa

I purchased a reclining sofa from Rooms To Go with the extended warranty. The back of the sofa is now peeling. I have contacted repair customer service 4 times and have been told 4 times that someone would be in touch with me. I went to the store and they told me the same thing, that someone would be in touch with me. I sent pictures to "[protected]@roomstogo.com" and still did not get response.

I was told email is the only way to reach them. I have done everything they asked me to do and I still have no results.

Desired outcome: Repair my damaged sofa

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Rooms To Go Furniture

We purchased a "cindy crawford" swivel power recliner — and a lot of other items — from this company. The chair has performed great for several seasons; however, it seems to have an electrical issue. Since the rechargeable battery is contained within the framework of the chair, it is impossible for me to test the battery to see if it has become defective.

I know that the product is out of warranty, but I have been trying to find out who would be able to check it out and repair it. I have contacted the store several times and finally got someone who at least listened to my complaint before informing me that Rooms-To-Go doesn't do repair work and had no recommendations as to where to take it.

I would just like to know how to get to the battery without destroying the chair to check of the battery! Please send info on how to get to that item so I can try to repair it myself and if you can't recommend a repair place in the DFW (Dallas-Fort Worth) area for me to take it to for repair work.

Rooms-to-go apparently does not seem very interested in providing good customer service from my standpoint.

Desired outcome: Stated above.

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Rooms To Go Return issue

*****BEWARE***** ATTENTION ALL MILITARY VETERANS!

If you think your item looks good in showroom on the carpet surrounded by other furniture you best ask to have it moved to hardwood floors to look at it again. All the mechanical mechanisms are exposed when you walk up from behind. $700 for them to take back same day. Even when we told delivery that it wasn't going to work please take back. On top of that we now have a store credit minus the $700 we are now on the hook for to spend and pay for instead of just making us eat the $700 and going somewhere else to buy.

Will never step a foot back in that store!

Desired outcome: Want the $700 reduced and the store "credit" to go away and me not be responsible for that.

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Rooms To Go Cindy Crawford sectional

I purchased the Cindy Crawford Calvin Heights 2 Pc Right Arm Chaise Sectional less than two years ago, and it started falling apart immediately. I could not track down details of my order, so Rooms to Go said there was nothing they could do. Regardless, beware of this product, and maybe the entire line.

Within ONE MONTH, the couch started to rip at the seams. We placed a pet cover over the first rip to mask it, but it just kept pulling apart in other places. It is now ripped in seven places. In the first three rips, foam keeps coming out in chunks. I would have to reupholster the entire couch to salvage it. In addition, the couch cushions slowly start to slide off, even if you're just sitting on it. I have to remove the back cushions and push the seat cushions back into place every time I stand up.

I have never had to replace a piece of furniture because it didn't hold up to normal use, especially within two years, especially something that cost this much money. Buyer beware.

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About Rooms To Go

Screenshot Rooms To Go
Rooms To Go is a popular furniture store chain based in the United States. Founded in 1990 by Jeffrey and Morty Seaman, the company offers a wide range of stylish and affordable home furnishings, including living room, dining room, and bedroom sets, as well as home decor and accessories. They are known for their unique "room package" concept, which allows customers to purchase complete, coordinated room sets at competitive prices.

Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.

The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.

Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
How to file a complaint about Rooms To Go?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.

Overview of Rooms To Go complaint handling

Rooms To Go reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Service after the sale. was posted on Oct 27, 2024. The latest complaint Love seat was resolved on Sep 28, 2024. Rooms To Go has an average consumer rating of 4 stars from 981 reviews. Rooms To Go has resolved 706 complaints.
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  1. Rooms To Go Contacts

  2. Rooms To Go phone numbers
    +1 (888) 709-5380
    +1 (888) 709-5380
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    100%
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    Other Inquiries
  3. Rooms To Go emails
  4. Rooms To Go address
    11540 Highway 92 East, Seffner, Florida, 33584, United States
  5. Rooms To Go social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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