Rooms To Go review: Incomplete order

On August 18, 2023, I visited the Lebanon, Tennessee Outlet store to look at bedroom furniture. I saw the set I liked, which was the Queen sleigh bed in black, a nightstand, and a dresser with mirror. I returned to the store the next day, August 19, 2023, to complete the purchase and added a queen size mattress with a bunkie board. One problem was the upholstered headboard was on backorder and would not be available until September 13, 2023.

I asked if I could pick up everything minus the headboard and was informed that was alright, so I picked everything at the customer pickup warehouse minus the headboard on August 20, 2023.

Today, September 12, 2023, I called RoomsToGo to ask about picking up the headboard on September 13, 2023. I was told that RoomsToGo called my phone number on September 10, a Sunday, at 5:15 PM to verify that I had the headboard. The problem is, I got no such call and do not have the headboard that I paid for and was told the invoice is complete/closed. Now, I will have to wait until the store is open on Thursday, September 14, 2023 to get a resolution.