Ross Dress for Less
Reviews and Complaints

Did she leave the bag, or did you?
You should know that all Ross employees, from sales associates to managers, are extremely underpaid. I have worked at many retail jobs, but Ross was the worst. They hire anyone who will take the job, because most people (even retail people) wouldn't want it. The only joy one can hope for when working at a Ross store is to possibly enjoy some of their co-workers. So, don't be so annoyed because you see people having fun. It's a discount store. They can give you those prices by not paying enough to get decent employee's. It's what you have to deal with if you want a dress that you actually like for $15. Everyone says they're not coming back to Ross, but they always do, because the reason they shop there is clothes are cheap.
Next time you come in just mentally prepare yourself to have to deal with a lot of things on your own. Especially if you're going to be a rude customer.

It is the cashier's job to ring up your purchases. It is your responsibility to make sure you leave with all of them.

do you realize that ross IS NOT MACYS! Ross is a DISCOUNT STORE that doesnt even always have suits, and the ones that you do buy your getting an amazing deal on them, correct? get your own danm suit bag and any cashier will gladly put it in there. or heres one why dont you just carry it out? oh no heaven forbid you don't get some friggin' plastic. get off your high horse and realize that ross is just a discount place and NOT A DEPARTMENT STORE! sheesh!

We aren't allowed to give hangers away so yes that means we have to take your clothes off the rack and fold them up and put them in a bag. Buy some hangers and we'd be happy to put them on your purchased hangers for you.

Quit ###. The clothes come balled up in a box when they come in anyways. Besides, who doesn't wash their stuff before wearing it? Sicko.

Hello, I have a wedding dress of white simple style from Peridress! They made and sent it to me after promised days! It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price!Thank you!

I have a good experidress from Peridress. I'd like to share it with you. I ordered the wedding from Peridress mainly for the guaranteed quality and best prices. It is an online dress shop with seven years history, I just told myself I should do the choice in the seas of different styles and designs, whose price framework is 100$~500$. I received the package in 6 weeks afterwards the order was placed online. I was timely informed where the step was during the order procedure and dress manufacture. Everything went smooth.I tried on the dress to find what it looks like. Absolutely beautiful and perfect fits, especially of the costume jacket, I couldn’t cheat myself to say! The shopping experience shew me more trust in online dress shops! I will be back soon for another evening dress should be prepared in one month! Thank you, peridress.

Ross runs out of the bags because they are given expense each month, to buy certain items, from toilet paper to trash bags which is never enough for stockroom, and the new recycle . It's not because someone left a cart of clothes. Your manager needs to order more bags, or better than that watch what bag your using ?

it's trashy pigs like you being greedy with bags causing Ross to run out of bags

Highly unlikely.

I got a good laugh reading all the employee complaints. I'm guessing most are pt employees by the management comments. But when it comes time to bash on a customer you're all FAST on speaking Ross policy. So in the 10 hours a week you work and lack of training, you're IT experts. FYI voice of reason, it is possible to charge a card that much, there was a huge mess over it. It happens when a cashier swipes a card over and over. Now a warning pops up because cashiers can't remember not to mess things up. Just like refunds can't go onto prepaid cards, that's been around for 5 years.So, yes Shannon it's the cashier`s fault. Jedi a manager can do whatever they want on the register, there's various security levels and they can make a discount card for anyone, I'm sure Mr.Cribb may have the authority.and wouldn't endorse this type of customer service. Read your handbook. I'm in no way promoting Ross, this company is corrupt when you dig, BTW my information comes from 8 years there. I was one of those managers who started as an associate. This was a good stepping stone, but I got tired of spending all day in the office fixing cashier screw ups

It's one thing to comment on the ignorance of someone who doesn't know your experience at Ross, but it's another thing when you're degrading someone's work, Shannon. My first job was in retail and I swore to myself I was never going to go back that road again. The pay never equals the work of labor (surprise surprise), and customers can be outrageously rude themselves. I can't imagine what the employees at Ross feel at the end of a long shift after cleaning up piles of clothes that customers throw around carelessly, so cut them some slack and maybe they wouldn't give the public such bad customer service.

wooowwwww shannon, you need to grow up. Seriously.

I've worked for Ross for 3 years and while we are a ### company who does shady things, I have never in all of these years, had a transaction where two swipes charged 10 times the amount of the purchase price. So while it may be entirely true, we find it hard to believe. Also, life time discount? Hahaha. Store managers don't have that power. The only discounts that cashiers are authorized to give are the 10% on tuesdays to the 55 and older crowd, and 10% off for /damaged/ merchandise.

Give us a break here. We're working with equipment that is 15 years old because the company won't update our registers. Our credit/debit pinpads are constantly going offline because it's too new to communicate with the dinosaur computer it's attached to. So if you want to complain about someone, how about the guys who work at corporate making the big bucks while we store associates get a 25 cents raise A YEAR.

One other thing Mr. Voice of reason.. Let me guess you are a college drop out who lives with mommy and daddy, who can't get a woman and who clings to cats for company...who enjoys spending lonely nights infront of his computer masterbating and getting off to consumer complaint boards because actual human interaction is just too much for you...guess porn isn't an option for you... You can't even handle online interactions on behalf of your company...or judging from your comments about stocking, the backroom and comments about the boxes..clearly Ross has had you at one time in the perfect company position...a place where you couldn't interact with people. Given all of the comments you have made on other posts.. I assume you work for ross and will never get promoted to a manager position because both the legal and illegal workers are more quailfied at using a price tagging gun, unloading boxes and merchandise, and have more skill at using a pos register than you have.Bravo! Excellent customer service Mr. Voice of Reason enjoy a life of minimum wage, long hours, no breaks and a future that is guaranteed to be miserable. Thank God not all Ross employees are as stupid as you are, otherwise Ross would be really hurting for customers.

Oh and one other thing "Mr. Voice of Reason" -If you work for Ross, and it appears you must since all of your comments are directed at customers who had a less than satisfying experience shopping there... well you should be ashamed of yourself. Ross is one of my favorite stores and yes I had a horrible experience shopping there Christmas Eve weekend. You sir are pathetic, and clearly are either hired by Ross to refute the comments on this message board, or are a store employee. Thank God I don't judge the entire company based off your ignorant opinions. For the record I shop at Ross all the time, even though their computers had a glitch and caused a problem for me over the holidays. Thanks for being a real dick online. Think I will mention it to the president of the company when he calls me about the certified letter I sent him about the companies handling of my issue at Christmas. Guess I could print off all your comments online to show that someone within the company is going out of their way to lose Ross customers and destroy the Ross brand. But then again, you must be a miserable person to have this attitude and work in RETAIL.

In response to Mr. Voice of Reason.. yes $ 500.00 was deducted from the gift card. It was so bad that the manager of the store has given me a lifetime discount at that particular store for the hassle Ross caused me during the Christmas holidays. I have all documentation proving my case, emails with the store manager to the corporate office, and the actual receipts. So smart @ss, yes my card was charged twice, and yes because it was a gift card, the clerk with the computer glitch did deduct the entire balance of $ 500. Once for a sale, and then once for a return… then it deducted the entire amount of 500. Either way sir, you are an idiot. And on the receipt it shows multiple transactions for the same amount... totaling 500. It got resolved by my local Ross store, and you sir need to get a life if all you do is get on these complaint boards and try to make fun of people and their shopping experiences. And if you work for Ross, shame on you.

I have a good experience from Peridress. I have purchased my wedding dress from Peridress. The dress arrive in time. It fit me perfectly. I love it so much. I will putchase more dresses from them in the future.

Wow Shannon, your comment TOTALLY makes sense... NOT! It's not mathematically possible for a company to CHARGE you more than the total times it was rung! If it was swiped twice, the most you'd be out of (temporarily, mind you) is $80 - not this $500 you claim to be missing. I repeat - with a modern computer POS system, you CANNOT BE CHARGED MORE THAN WHAT IS ON THE SCREEN. I also particularly enjoyed the part where you initially stated your card was swiped twice but then was charged 10-12 times! This is a fun, fictional story!

I went to the Ross Store in Brickyard, Salt Lake City, Utah. I had the same experience, except I was paying with a $ 500 gift card from Wells Fargo. When the cashier said to swipe the card for the $ 40 purchase I made, it did not go through the first time, so we ran it a second time, the transaction went through for the amount of $ 40. However, when I went to go buy groceries later at Smith's, the gift card declined, it was so embarrassing. So, I called the gift card company through wells Fargo and they told me that Ross had the amount of $500 dollars and it was pending and they could do nothing until Ross reversed the charges. This is where my nightmare begins, because Ross charged the entire amount of $ 500 and I had no funds available, I had no gifts to put under the Xmas tree, I wasn't able to buy groceries, run errands I needed to before Christmas. I was late to pick up my mother by 30 minutes because the manager at the store could not get anyone at customer care to pick up the phone at 9pm. I then had to come back to Ross at 9 am and have the manager of Ross sit on the phone to try to get ahold of anyone who could reverse the charges, which she figured out they charged me 10- 12 times for one purchase, she sat waiting on the phone for 2 hours. So because of all this my Christmas has been ruined. Supposedly their was a glitch in the point of sale process, which caused this. This is unacceptable as this is not just a $ 50 dollar mistake. This was a $ 500 dollar disaster which caused my family a very unmerry Christmas. Ross has said they will reverse the charges but I have yet to see anything show up on my gift card. Thanks to Ross Dress for Less, this was not only a horrible shopping experience but a very sad Christmas weekend. ~ Shannon P- Utah

I was at a Ross store in the Houston area and had a similar experience. My card was run 3 times and finally the cashier said the card was declined. I called the credit card company and they said the card was run 3 times with the 3rd time resulting in a charge to my card. Ross says it was voided, but my credit card company said they didn't see any void. I called the customer service number given to me by the store where I sat on hold for 58 minutes before talking to someone who said it was a nationwide "banking problem" and they couldn't help me until today and for me to call back. I said I didn't want to wait on hold for another hour and she assured me they would have personnel in to handle the calls and I shouldn't have to wait. I have now been on hold another 59 minutes! My merchandise is supposed to be held in the store, but..come on, this is a Christmas present! Merry #@%* Christmas!

^ You mad?

Eliza at lakewood won't give me my own 21.87 cents of shoes I returned, didn't wanna help, and was rude. I went to Ross on Meridian they gladly helped no problems. Thing is, if I could have taken off that damn elastic band I would have known I didn't want those shoes at the store, and wouldn't have to ask for my money back. I'm calling corporate because that Eliza lady is rude as hell and not helpful

Voice of reason is a ###. . Managers like to hide. and asst managers do the same. And then their are the area supervisors that dont make alot of money and half the time have to work while on lunch. anyone that gets hurt treated wrong should call [protected] that is their coroprate office number

I worked with those security devices and that one has an incredibly sharp tack that can burst through anything. They certainly are hurtful and the germs at Ross are unbelievable. And to Mr. Voice of non Reason; you are an ###. For most of the day our manager was unfindable or hiding unresponsively in the office. Watch who you are calling a ###; we all see your limited mind.

Sounds like another lawsuit-happy ###. There is always a manager available.

You need to include more details.

The first debit transaction didnt go through, so we swiped my card 2 more times. After the computer system failing I left my item and left. I made sure to ask the Ross Associate Sarah to ensure my bank account wouldnt incur the charges. She reassured me it didn't go through. But it did, and sure enough the money deducted posted.
I spoke with the manager - rude/impatient / assured me the charges were voided when I was there. I called Ross customer service the next day and was told this was a "nation wide" problem... totally inconvenient.

I was not issued a refund and accused of lying of use of product. The product was a pair of shoes I purchase for an interview. The lace broke when I tried to tie the item. When I tried to return the item within one week of purchase the clerk accused me of using the item and refused to accept the return.

The sole of the item was not perfect at the original point of sale yet the manager in more or less words accused me (the customer) of lying and told me I was being done a favor by issuing only a store credit.

There where no other shoes suitable for my interview unfortunately and I was very displeased at the accusation of not telling the truth when in fact I never used the defective merchandise, the sole was worn down yes but possibly in the store by other customers or a return from someone else.

The shoes at the time fit and where affordable and comfortable and to code for their use which was why I purchased and assured they would be usable unfortunately this was not the case. I would like a full refund still and will call visa to report the incident if not addressed by a dm.

The store was store # 251 Chantilly, VA. The Manager who refused to return is Celia Digil. The incident was frustrating and embarrassing to accuse my integrity.

Today I went to check out at the register and the lady didn't greet me or smile or anything she barely said two words to me and she wasn't very personable at all and usually I love to shop at this store but today I was very dissapointed.

My pocketbook was stolen out of my shoping cart in the store while I was shopping. I was then told later that it was found but it was put into a basket in the back of the store. But they told me they could'nt see who stole it but they did see me on the store surveilance. I think it was an inside job because the police also did'nt look at the tape. THe store is the one who called me and told me they found my pocketbook. I had to get new credit cards social security card and the whole nine!

I attempted to return several items that were Christmas Gifts or bought in the last few months. Ross refused to accept several items and would only give like 20 cents on the dollar for other items. However, consumers can still find like and identical items on the store's shelves today. If Ross believes there recent merchandise is so bad, why are they even selling it in the first place.

most unprofessional people i have ever worked with

working There is like being in 7Th grade again with a bunch of stuck up little girls talking crap, That's all They do its not so much The management but They don't stop it so There just as guilty. its unprofessional to put your co-workers down and talk bad about people at work if you have a problem with a co-worker you should go to a supervisor

I am Jane Vinyo. I got a message that I have won £780, 000 Ref NoBB12.Please help on what to do next.
My name is Jane Vinyo
Malawian
Aged 26 Born on 12March, 1987., single and a student
Phone numbers are [protected] and [protected]
Residential Address where the cheque can be collected is P.O BOX 2249, Blantyre, Malawi.
My ID no is Bah/hs/04/06

Tasha4 you are RUDE. When you work with the public you are not supposed to be STONE FACED.

You didn't say where this took place at. If it was Smith's on Lakeside I am sure I know who you are talking about. Every time I have had this cashier ring me up she has been very cold. Not a smile or anything. I've tried to talk to her but she just ignores you.

I know it's a little late for it now, but the next time something like this happens you need to say "fine, i'll wait for the police".

and wait.

don't sign anything, don't pay anything, and certainly don't admit anything they can't prove (especially since you sincerely didn't do it). The police would have treated you with more respect than they did, management wouldn't have been able to do anything to you unless they proved to the police that you did it, and the police most likely would have sided with you. The store manager may even have gotten into trouble for calling the police for no reason, as well as the store getting into trouble when the company finds out how they treated you.

It's hard to think clearly in these unexpected situations, i understand that. Just learn from it. Now you'll know what to do if this ever happens again.

Blame your fellow shoppers.

For starters Brenda is correct. Why would you allow someone to intimidate you to the point where you handed them a check. What was the reason for the check? What type of history do you have that you were approached in that manner? What was the amount? Why weren’t the Police called? Primarily what are you paying for? Are you a fulltime employee? Can you say that you’ve been given the respect as a person? You are not given the respect as employee or a person at this point so I believe you will need to show face & go to your employment. If that isn’t done you will not be given respect (You aren’t given respect it now) nor will you have a job. Wouldn’t you like to feel like a person that has respect from within 1st?

If a cart is needed to take merchandise out I have been instructed to go to Target and get a cart.

One time a client and I purchased 3 shopping carts full of merchandise at one purchase. We were told to go to Target and get carts to take the merchandise out of the store. We were not even allowed to take it out the front door to the curb to put the merchandise in the vehicle, approximately 25 feet.

This happened to me again this week when I purchased a metal table and two metal chairs. I was told to go to Target and get a shopping cart to take them out of the store.

I asked if Target knew they were doing that and was told probably not.

ON 4-07-08 I BOUGHT A PAIR OF SHOES FROM ROSS FOR LESS IN PLACENTIA STORE OFF OF YOURBA LINDA BLV, AFTER I WIRE IT FOUR TIMES IN ABOUT 2 1/2 WEEKS I NOTICED IS COMING APART FROM THE SEAMS, IN TWO PLACES, I TOOK THEM BACK THEY REFUSED TO REPLACE IT OR REFUND IT, THESE SHOES ARE MANUFACTURE DEFFECTS,

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I totally understand the need for a security guard and theft prevention and I would have responded to something like this the same way acherop did, with little empathy, except in the past year, it has happened to me...when I hadn't yet even put anything in my cart or touched any merchandise. Granted, my experience was on an empty day in a Safeway, but same principle.

Getting stared at by the security guard, being the fixation of their gaze, or even being on the receiving end of a menacing look, is different from simply being observed. The fact that I'm a female made this especially uncomfortable... as my space was not just invaded, but by someone of the opposite sex who can use their job as an excuse to do so...after all, if we have a problem with him looking at us, it must be our guilty conscience, right? We must just not have an self-confidence? These are the responses you will get from people who aren't putting themselves in your shoes.

I think the most frustrating thing was that when I noticed I was being stared at, I turned to stare back, as I had been taught to do when met with this sort of thing. and he wouldn't budge. I was really angered, and had I not had a busy day ahead of me, might have said something.

I hate that in order to stand up for myself, I'd have had to say something like, "Excuse, I noticed you've been staring at me for longer than is appropriate. Is something the matter here?" and sacrifice the dignity afforded to people who come across as white, upper class, etc.

OH MY we had the same thing happen at a canadian giant tiger which we go to frequently
its disgusting as we go there and the guy knows we shop there...aand browse
i would think security would want to be a bit more sublte ...

and yes some people do browse for relaxation or to poke in on a sale
it is not harassment but go somewhere else ..and also tell the store manager if you are a frequent customer
he does not want to lose your business ..

Really I work at Ross and it is very Professional thank you very much and what you need is to be an energetic and to want to grow and develop .. You need very good customer service skills what's to say we deal with all kinds of people we get insults and much more you need to know how to deal with all that for Ross is always busy there is something going on all the time..

yes my situation was i was over qualify first time i send application next time i sent just recently i was not qualify. Seriously what you need to be to work in Ross ? i have experience in clothing retail what else do i need. I dont understan mybe i need no experience.

It's completely unprofessional, but as long as people keep coming back.

Not to be rude unknown name, if you were or still are making $13.75 after 5 years as a ASM then you should have spoken to some one, because the Avg ASM is over $37, 000 a year

Ross is one of the few companies that are still growing and have more opportunities then most companies

I am currently seeking a lawsuit against Ross. I have been written up when told by the DM she would NOT write me up, then hands me a final. Please not this happened after our stock lead got fired and 5 other people said they cuss and didn't receive a write up...just me. I was promised the stock lead position in 2 Weeks, 8 MONTHS AGO! We(stock lead and I, as i'm the back up or was) were lied to and told that they were taking out the position in only high volume stores...really? :-/ Our asst. manager was fired over taking the fall for the other asst. manager. Our new stock lead was "talked" to about me and now there is so much animosity in our back room, I can't even go to work and say anything to a fellow employee without the stock lead jumping in and thinking it's about her and giving me attitude. oh, also 2 people, have gone 2 years without a raise. One got the excuse you didn't receive your raise because you were on vacation...I'm Fed Up with that store! Anyone know of anyone who can help me on this?

I've been at Ross for a couple of years and I haven't sought a full time position, mainly because I like the hours of not working nights or weekends. But now I've had it so much with that place that I don't care about working nights or weekends, just as long as it's not there. My main goal is to get the heck out of there ASAP! I would never seek a full time position in that hellhole!

Hello I have a ? I live in El Paso tx I bought a dress for 40 dollars but it didn't fit me and the bad thing is that I don't have the note the dress has all tags can I get store credit please let me know

I 100% agree working for Ross your underpaid and they change polices daily. They hire you thinking you have the potential to move up but its lies. There are people there that have worked for more than 5 years and still cant move up. Its the worst paying job ever and they treat you like crap and belittle you. You bust your ### for min wage and so unappreciated Its pathetic! TAKE MY ADVISE DON'T WORK FOR THIS COMPANY! We cant even go outside on the sidewalk for our break for fresh air!

I work for RDL in So Calif. Same here. They are systematically getting rid of tenured and higher paid employees. Then when you go to unemployment hearings (they always deny claims) they have all the nit pikey evidence with no real merit and the EDD agrees, with them!. Yes they missed a highlight and 1 initial. The EDD is the 1% lapdog. The 99% is lost. Any Class Action Lawsuits out there post the on the WEB. Ross Dress for Less NEEDS A UNION! If there is any UNIONs out there, HELP!

I am currently an employee in a s. California Ross and all I can say is that the original comment is 100 o/o true in every way. I have been working at Ross for a little over a year and thought of as management worthy but I don't think I want it. I like the work, I work hard but I am under paid and there is too much "bull" crud in the way the store is managed at the corporate level. My 16 year old makes more then I do working fast food, and does not have to put up with any of the stuff I do.