SafeCo review: Auto claim 1

on June 2 2023 I was hit by another vehicle. this a not a fault accident for me and i couldn't file under the other persons insurance because of the limits. so basically I was assigned Traci McCutchen as the claim manager. long story short the vehicle was moved twice to correct caliber body shop that would be able to handle the repairs, because that is what was decided. they would repair the vehicle. 18 days later nothing was happening on the vehicle and my rental was running out and the body shop was claiming it would take months to fix the vehicle. during this time i would try to communicate with Traci about my concerns and not much luck with communication. it was terrible during the entire process. I finally got pissed at the body shop and they got in touch with whomever they did and completed a full inspection on the vehicle and deemed it totaled due to the amount of damage and cost. so this process started and then I had GAP coverage as well when i purchased the vehicle. started that claim.

long story short I was left with a balance of $1689 and the GAP company claimed that the Safeco wasn't evaluating the vehicle correctly. I have a ton of emails on this back-and-forth crap. then Tiffany Amos got involved because I had become irritated with piss poor communication from Traci Mccutchen.

well tiffany drug it out her looking into process of what GAP was saying and came back and gave me this speech about GAP coverages. basically, saying sorry your stuck. well, I asked her what about the GAP i had on my insurance policy. she said let me look well it didn't' show on my truck. it was moved to my wife's truck the 2021 F150 when I added this truck to my policy. I told her i had GAP on my 2021 Chevy that i had before going to the F250. she stated to me that she would look into what happened. well, many days later after reaching out several times finally got a response that stated the mistake was on the insurance side and they would get it fixed. well i asked for details and she said they would get it resolved so that the remaining balance would be paid.

well after several attempts by email for an update I get a response stating she was waiting for an approval. after many attempts again for a status update, I never heard from Tiffany Amos again. I finally got pissed off at the entire process and reached out to Traci two weeks ago and she said she was fully aware of what was going on and it was approved and going to underwriting. a week later I contact, and she said it was disapproved, because the vehicle wasn't purchased new. well, the mistake was on the insurance side, so I was told and now I am here again being told sorry suck it up. I was misled to believe my insurance was going to take care of me. what a joke that was.

so, I had to pay the interest and total amount of $1689 to pay off the 2020 ford with Truist bank on 10/17.

this has been the most ridiculous process I have ever been involved in. the most unprofessional group of people I have ever had to deal with. this accident wasn't my fault. I now have a claim because I was advised by SAFECO that it would come back to them due to the other party with progressive had limits and couldn't completely handle the claim.

I have been through hell with this process since June. I have tons of emails showing all of this bull crap. again, I wasn't at fault, and I had to purchase a new like vehicle in a market where the price of that vehicle had seriously increased. then to add insult to injury I had to pay out of my pocket more money to pay off the other loan due to the [censored] from my own company. I frankly don't give a darn if progressive had to pay more. I didn't ask to be hit by their client. I want this crap to be addressed and fixed.

claim# [protected]

my contact info is [protected]@gmail.com [protected]