Received email stating SafeLink phone had been shipped. Shipping Confirmation Ticket Number: [protected]. Email states package was being shipped 2nd Day by UPS. Tracking number provided in the email was: 9400111202055864757650 (this is NOT a UPS tracking number). The number provided is a USPS tracking number. Even though this package is showing delivered on March 25,2022 at/in the mailbox. This phone was NOT in MY mailbox. There are TWO retirement communities here, one is called Phase I and the other is Phase 2. The address are BOTH on Lalite Ave and both buildings have the SAME apartment numbers. The reason I know this was delivered to the wrong address and apartment number, is because I have personally received misdelivered mail for the person who lives in the other building.in Apt 101 on more than one occasion. The mail carrier sees Apt 101 and pays no attention to the fact that the addresses are different: one is 6367 Lalite and the other one is 6327 Lalite. Secondly the phone was shipped with an ESN number. Safelink should be able to tell me whether or not the phone has been activated. I don't even know the phone number associated with the phone. If it has been activated, it needs to be disconnected. Call and ask the person their name, it definitely will not be me.
I need my phone replaced immediately. Please contact me via my email address.
Desired outcome: I need my phone replaced immediately even though it shows being delievered. I did not receive this phone.
They did the exact thing to me. They gave me fake UPS tracking numbers. I never got the shipment because it was never shipped.
File a complaint with the FCC, PUC,FTC, and the Attorney General.
It takes a little time but I finally got results.
I have ordered two replacement phones since Trac-Phone changed to 5g and I never received either one. I have a ticket number but that it is it. I have been without a phone now for going on three months - this is crazy - I am disabled and home alone - I NEED A PHONE!
Ordered sim card a month ago. Never received due to order dept Error.. wrong address. Corrected that .. still NOTHING! 🤬.. BEEN WITHOUT SERVICE OVER 6WKS. VERY UNEXCEPTIONABLE.. WILL NOT RECOMMENDED SAFELINK TO ANYONE. BETTER OFF SOMEWHERE ELSE.. HAD 5YS.NO ISSUES UNTILL VERIZON TOOK OVER. HELL SINCE . GOODBYE SAFELINK!
I never received my SafeLink phone?
Never received mine either but they canceled my oldACP already
Same thing happened to brother. Tracking # was wrong. They said shipped and delivered. Someone is getting a free phone. Probably done on purpose. They said shipping another one we will see.
I have never received my safe link phone even though they say it was shipped. Someone clearly stole the phone from my mailbox. What do I do?
Did the exact same thing to me. Filing complaints tomorrow. This is BS.